Total 17 job vacancies by K2 Partnering Solutions Pte. Ltd.

We are seeking a highly skilled and experienced Senior SAP Technical Consultant with a strong background in SAP ABAP and SAP MDG (Master Data Governance). In this role, you will be the technical backbone of our SAP landscape, designing, developing, and implementing robust master data solutions. You will collaborate closely with functional teams and business stakeholders to translate complex business requirements into scalable technical architectures.

If you are passionate about data integrity, love solving complex coding puzzles, and thrive in a dynamic, collaborative environment, we want you on our team.

Key Responsibilities

1. SAP MDG Technical Implementation

• Design & Development: Configure and customize SAP MDG solutions (Material, Customer, Vendor, Financial data models).

• Workflow Engineering: Design and implement complex change request workflows using SAP Business Workflow and BRFplus (Business Rule Framework plus).

• UI Customization: Extend and customize MDG User Interfaces using Web Dynpro ABAP and Floorplan Manager (FPM).

• Data Integration: Implement data replication frameworks (DRF), IDocs, ALE, and SOA services to ensure seamless data distribution to downstream systems.

2. Advanced SAP ABAP Development

• Core Development: Write clean, high-performance code using Advanced ABAP, Object-Oriented ABAP (OO-ABAP), and Enhancement Frameworks (BAdIs, User Exits, BTEs).

• Modern SAP Stack: Develop and optimize RICEFW objects, utilizing CDS Views, AMDP (ABAP Managed Database Procedures), and OData services for SAP S/4HANA.

• Performance Tuning: Code correction, troubleshooting, and performance tuning using tools like SAT, ATC, and SQL Trace.

3. Collaboration & Governance

• Technical Architecture: Prepare detailed technical design documents (TDD) and architectural blueprints.

• Code Review: Lead code reviews to ensure compliance with development standards, security policies, and best practices.

• Support: Provide Tier-3 technical support for critical production issues, debugging complex standard and custom code.

Qualifications & Skills

Educational & Experience Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Experience: Minimum of 5–8 years of experience in SAP ABAP development, with at least 3–4 years of dedicated technical experience in SAP MDG.

• Lifecycle Experience: Proven track record of participating in at least 2 full-lifecycle SAP MDG implementations or major upgrade projects.

Key Responsibilities

1. Solution Architecture

• Design & Strategy: Translate business requirements into robust technical architectures, defining the scope, tech stack, integration patterns, and HLD/LLD.

• Decision Making: Evaluate build-vs-buy options and document architectural decisions, explicitly balancing trade-offs, assumptions, and risks.

• Quality Attributes: Ensure all solutions meet non-functional requirements, including scalability, performance, security, and maintainability.

2. Delivery Leadership & Governance

• End-to-End Ownership: Lead technical delivery through implementation, testing, and deployment, ensuring alignment with the agreed design.

• Risk & Issue Management: Proactively identify, track, and mitigate technical risks; drive resolutions for complex engineering bottlenecks.

• Quality Assurance: Maintain delivery excellence by establishing and enforcing code/design reviews and engineering standards.

3. Stakeholder Advisory & Communication

• Technical Liaison: Serve as the primary technical point of contact for clients and internal stakeholders.

• Growth Support: Partner with pre-sales and account teams to provide technical input for scoping, estimation, and SOW/proposal development.

• Expectation Management: Translate complex technical concepts into clear, business-friendly insights to align expectations on feasibility, timelines, and trade-offs.

4. Team Leadership

• Mentorship: Guide and develop engineers and junior architects to foster technical growth.

• Continuous Improvement: Champion modern design patterns, DevOps best practices, and agile delivery methodologies to optimize internal processes.

Qualifications

Required

• Education: Bachelor’s degree in Computer Science, Engineering, IT, or a related field.

• Experience: 7+ years in software delivery, with at least 3 years in a solution architecture or tech lead capacity.

• Cloud & Architecture: Proven track record with major cloud platforms (AWS, Azure, or GCP) and modern patterns (microservices, APIs, event-driven systems).

• Methodologies: Strong experience managing technical delivery within Agile, Scrum, or hybrid frameworks.

• Soft Skills: Exceptional communication, problem-solving, and stakeholder management abilities.

Preferred

• Certifications: Active cloud or architecture credentials (e.g., AWS Certified Solutions Architect, Azure Solutions Architect).

• Domain Expertise: Background in enterprise systems integration, consulting, professional services, or specialized industries.

• DevOps Practice: Familiarity with CI/CD, Infrastructure as Code (IaC), and modern security frameworks.

Core Competencies

• Technical Breadth: Highly credible when discussing abstract architecture or diving into hands-on delivery.

• Extreme Ownership: Deeply accountable for the solution from initial concept to live production.

• Pragmatism: Adept at balancing "perfect" design with real-world delivery constraints, budgets, and timelines.

• Influence: Natural leadership skills that guide engineering teams and align stakeholders without relying on formal authority.

We are looking for a skilled Jira Developer to customize, automate, and optimize our Atlassian environment, with a primary emphasis on ScriptRunner (Groovy). In this role, you will collaborate with cross-functional stakeholders to transform business requirements into efficient, scalable workflows and automated solutions. Your expertise will directly drive process efficiency and continuous improvement across our organization.

Key Responsibilities

• Advanced Customization: Design, build, and maintain sophisticated Jira enhancements using ScriptRunner, including scripted fields, custom JQL, behaviors, listeners, scheduled jobs, endpoints, and workflow conditions/validators/post-functions.

• Jira Administration: Configure and manage core Jira elements such as projects, complex workflows, custom fields, permission schemes, and analytics dashboards.

• Process Automation: Architect and deploy automated workflows using a combination of ScriptRunner and native Jira automation rules.

• System Integration: Develop and support seamless integrations between Jira and external platforms utilizing REST APIs and webhooks.

• Requirements Gathering: Partner with business stakeholders to translate operational needs into technical specifications and sustainable solutions.

• Maintenance & Optimization: Troubleshoot system issues, debug code, optimize performance, and assist with platform upgrades or migrations.

Required Skills & Qualifications

• Education: Bachelor’s degree in Computer Science, IT, or a related discipline (or equivalent hands-on experience).

• Core Experience: Proven track record as a Jira Developer or Advanced Atlassian Administrator.

• Technical Expertise: Strong proficiency in Groovy and/or Java, with deep, hands-on experience writing ScriptRunner scripts for Jira.

• Platform Knowledge: Solid grasp of Jira administration architecture, including schemes, permissions, and workflow logic.

• Integration Skills: Practical experience working with REST APIs to connect disparate systems.

• Professional Attributes: Familiarity with Git for version control, paired with strong analytical problem-solving, communication, and collaborative skills.

Preferred Qualifications

• Hands-on experience with the broader Atlassian suite (Confluence, Bitbucket, Jira Service Management).

• Familiarity with both Jira Cloud and Data Center architectures, including migration experience.

• Exposure to Agile/Scrum frameworks and modern CI/CD pipelines.

• Official Atlassian or ScriptRunner certifications.

• Experience with other popular third-party Jira apps and marketplace plugins.

We are seeking a seasoned SAP SD Consultant with deep expertise in Order-to-Cash (OTC) processes to join our S/4HANA Greenfield implementation project. You will be a key player in designing, configuring, and deploying a scalable digital core that transforms our sales and distribution landscape.

Key Responsibilities

• Business Transformation: Lead workshops to map "As-Is" processes and design "To-Be" S/4HANA best practices.

• End-to-End Configuration: Ownership of the OTC cycle, including:

  • Sales Document types, Pricing Procedures (VOFM), and Taxes.

  • Delivery processing, Picking, Packing, and Shipping (LE-SHP).

  • Billing, Credit Management (FSCM), and Revenue Account Determination.

• Technical Integration: Collaborate with cross-functional teams to ensure seamless integration with MM, FI-CO, and PP.

• Custom Development: Author high-quality Functional Specifications (RICEFW) for developers and perform unit/integration testing.

• Data Migration: Oversee the migration of open sales orders and master data (Business Partners) from legacy systems.

Required Skills & Experience

• S/4HANA Mastery: Proven experience in at least one full-cycle S/4HANA implementation (1909 or later). Knowledge of Fiori apps and the Business Partner (BP) concept is mandatory.

• OTC Expertise: Deep understanding of complex pricing logic, intercompany sales, third-party order processing (TPO), and consignment.

• Technical Literacy: Ability to debug ABAP code, work with IDocs, and utilize the SAP S/4HANA Migration Cockpit.

• Communication: Exceptional ability to translate complex technical requirements into business-friendly language for stakeholders.

We are looking for an expert SAP MM Consultant with a mastery of Procure-to-Pay (PTP) processes to drive the supply chain transformation for our S/4HANA implementation. You will be responsible for streamlining our procurement, inventory management, and invoice verification workflows to ensure a lean and transparent supply chain.

Key Responsibilities

As the PTP functional lead, your focus will be:

• Solution Design: Lead design sessions to transition legacy procurement processes into S/4HANA Best Practices, focusing on simplification and automation.

• Core Configuration: Extensive hands-on configuration of the PTP cycle:

  • Organisational Structure: Plants, Storage Locations, and Purchasing Orgs.

  • Master Data: Transitioning Vendors to Business Partners (BP) and managing Material Master (including MRP views).

  • Procurement: Purchase Requisitions, RFQs, Purchase Orders, and Release Procedures (Workflow/Flexible Workflow).

  • Inventory Management: Goods Receipts, Transfers, Physical Inventory, and Subcontracting.

• Seamlessly connecting MM with FI (Accounts Payable), SD (Stock Transport Orders), and PP (MRP).

• Implementing Operational Procurement via Fiori, Self-Service Requisitioning, and Ariba integration (if applicable).

• Developing test scripts for UAT, managing data cutover activities, and providing post-go-live hypercare.

Required Skills & Experience

• S/4HANA Proficiency: At least one full-cycle S/4HANA Greenfield or Brownfield implementation.

• PTP Expertise: Deep knowledge of indirect and direct procurement, service procurement, and automated account determination (OBYC).

• Analytical Tools: Experience with S/4HANA embedded analytics and standard Fiori reporting for procurement KPIs.

• Technical Aptitude: Proficient in troubleshooting via ABAP debugging and managing data loads through the Migration Cockpit (LTMC/LTMOM).

Preferred Qualifications

• SAP S/4HANA Sourcing & Procurement Certification.

• Experience with SAP Ariba or SAP Fieldglass integration.

Company Overview

K2 Partnering Solutions is a global recruitment firm specializing in IT professionals for ERP, CRM, SOA, and BI markets. With 21 offices worldwide, they focus on SAP and Cloud technologies, delivering quality staffing solutions across Asia Pacific and beyond.

Job Summary

We seek a customer-facing Java Pre-Sales professional with consulting experience supporting defence or regulated public sector clients. You will design secure, scalable Java solutions and engage senior stakeholders to drive trust and successful bids.

Responsibilities

Pre-Sales & Solutioning

• Act as the technical authority during pre-sales engagements for Java-based solutions supporting bids, RFPs, and tenders in defence and secure environments
• Translate defence and public sector requirements into scalable, secure Java solution architectures
• Design and articulate end-to-end technical solutions covering application architecture, integrations, middleware, and infrastructure
• Support effort estimation, solution costing, and define delivery approaches

Client & Stakeholder Engagement

• Engage senior customer stakeholders including technical, operational, and security teams to present solution designs and value propositions
• Deliver technical walkthroughs tailored to both technical and non-technical audiences
• Build credibility by demonstrating strong understanding of compliance, security, and operational constraints in defence contexts
• Act as a trusted advisor throughout the sales lifecycle to foster long-term client relationships

Consulting & Delivery Alignment

• Collaborate with delivery, engineering, and project teams to ensure solutions are feasible and ready for implementation
• Provide technical governance and quality assurance during transition from pre-sales to delivery phases
• Support proof-of-concepts, demos, and technical validations to validate solution effectiveness

Security & Compliance Awareness

• Incorporate security-by-design principles aligned with defence and government standards into solution designs
• Understand and apply data sensitivity, access control, and system resilience requirements typical of defence environments
• Contribute to risk assessments and develop mitigation strategies during solution architecture

Required competencies and certifications

• Strong hands-on or architectural experience with Java and enterprise Java frameworks
• Proven consulting or system integration experience supporting pre-sales, bids, or large-scale proposals
• Prior exposure to defence, government, or highly regulated public sector customers
• Ability to structure complex technical problems and communicate solutions clearly
• Technical knowledge of Java application architecture, design patterns, microservices, APIs, and system integrations
• Familiarity with cloud, hybrid, or on-premises architectures
• Understanding of DevOps, CI/CD, and modern delivery practices
• Strong client-facing communication and presentation skills
• Confidence engaging senior stakeholders in secure or formal environments
• Consultative mindset with commercial awareness and ability to balance technical depth with business context

Position Overview

We are seeking an experienced SAP FICO Consultant with exposure to S4 Hana implementations and a solid background in Financial Services to support the implementation of SAP S/4HANA and SAP Ariba.

The consultant will work closely with business and IT stakeholders to ensure accurate financial integration, compliance, and process alignment across multiple entities and countries.

Key Responsibilities

• Participate in end-to-end implementation of SAP S/4HANA Finance and Ariba integration for a large-scale banking transformation program.
• Analyse, design, and configure SAP FI and PS modules to meet business requirements.
• Manage Accounts Payable (AP) processes and ensure seamless integration with Ariba and DRC (Digital Reporting & Compliance) frameworks.
• Collaborate with finance teams to define requirements, validate data flows, and ensure compliance with banking and regulatory standards.
• Provide functional expertise during system testing, UAT, and post-go-live support phases.

Requirements

• Minimum 5 years of experience in SAP FICO implementation and support.
• Proven exposure to SAP Project Systems (PS) and Accounts Payable (AP) would be an added advantage.
• Strong understanding of Financial Services / Banking processes.
• Hands-on experience with S/4HANA Finance is a strong plus.
• Excellent communication and stakeholder management skills.

Company Overview

K2 Partnering Solutions is a global recruitment firm specializing in IT talent for ERP, CRM, SOA, and BI markets. Operating across Asia Pacific and beyond, K2 delivers top-tier permanent and contract professionals with a focus on SAP and Cloud technologies.

Job Summary

Lead and develop a regional SEA sales team while owning and delivering a personal sales quota. Drive complex deal closures in IT consulting, professional services, and talent solutions across Singapore and APAC.

Responsibilities

• Lead, coach, and develop a regional sales and recruitment team of 8 across Singapore and India to achieve sales targets
• Own and deliver a personal individual sales quota through proactive deal origination and closure
• Manage complex, high-value sales cycles and strategic opportunities in Singapore and selected APAC accounts
• Engage senior client stakeholders to identify business and technology challenges and tailor consultative solutions
• Collaborate with pre-sales and delivery teams to design consulting, managed services, and talent solutions
• Lead and support RFPs, proposals, and commercial negotiations with guidance from global practice leads
• Support team members on key deals by conducting deal reviews and participating in joint customer meetings
• Coach sellers on discovery techniques, value articulation, and solution positioning to enhance sales effectiveness
• Ensure consistent sales quality and messaging across the APAC region
• Collaborate closely with APAC leadership, delivery, recruitment, and global teams to align execution with regional strategy and priorities

Required competencies and certifications

• 8+ years of experience in IT sales or professional services sales
• Proven experience managing regional or multi-country sales teams
• Demonstrated track record of meeting or exceeding individual sales quotas
• Experience selling intangible services such as consulting, managed services, or transformation
• Strong skills in coaching, communication, and stakeholder management

Preferred competencies and qualifications

• Experience with SAP, Salesforce, ServiceNow, Cloud, or Digital Transformation services
• Exposure to consulting-led and talent-based solutions
• Experience operating within APAC enterprise sales environments

Other Information

• Location: Singapore (Regional SEA Role)
• Compensation: Competitive base salary plus commission tied to individual quota

We are seeking a hybrid Business Analyst with deep UI/UX expertise to serve as the critical link between our business stakeholders and our design/development teams. You will be responsible for translating complex business requirements into intuitive, user-centric functional specifications, ensuring that the final application delivery aligns with both business goals and an exceptional user experience.

Key Responsibilities

• Requirement Discovery & Translation: Lead workshops with stakeholders to extract core business needs. Translate these into detailed functional requirements, user stories, and wireframes that the UI/UX team can execute.

• Gap & Workflow Analysis: Analyse existing business processes and identify opportunities for digital optimisation. Map out "As-Is" vs. "To-Be" user journeys.

• Prototyping & Visualisation: Create low-to-mid fidelity wireframes and flowcharts to validate concepts with stakeholders before moving to high-fidelity design.

• Stakeholder Management: Manage expectations by balancing technical constraints, business ROI, and user needs. Act as the "voice of the user" in business meetings and the "voice of the business" in design sprints.

• Design Validation: Review UI/UX deliverables (Figma/Adobe XD) to ensure they meet the documented functional requirements and acceptance criteria.

• UAT & Usability Testing: Define and lead User Acceptance Testing (UAT). Work with the UX team to conduct usability testing and iterate on designs based on data-driven feedback.

Required Skills & Qualifications

• Experience: Minimum 5 years of experience as a Business Analyst, specifically within an Agile/Product-focused environment.

• UI/UX Literacy: Strong understanding of UX principles (information architecture, interaction design, accessibility) and familiarity with tools like Figma, Sketch, or Axure.

• Documentation: Mastery of writing clear User Stories, Acceptance Criteria (AC), and Functional Requirement Specifications (FRS).

• Agile Proficiency: Deep experience with Jira, Confluence, or Azure DevOps.

The Goal:

• Zero-Gap Handoffs: The UI/UX team rarely asks for clarification on requirements because the user stories are robust and visual.

• On-Time Delivery: Application features are launched with high user satisfaction and minimal rework required during the development phase.

We are looking for an enthusiastic and communicative Java Developer with around 2 years of professional experience to join our growing team. In this role, you will be responsible for building, testing, and deploying robust backend applications while also serving as a key technical point of contact for our clients.

The ideal candidate is a problem-solver who writes clean, scalable code and possesses the strong interpersonal skills necessary to translate technical concepts to non-technical stakeholders, gather requirements, and lead client demos.

Key Responsibilities

Technical Development:

• Design, develop, and maintain efficient, reusable, and reliable Java code using modern frameworks (e.g., Spring Boot, Hibernate).

• Develop and integrate RESTful APIs to support web and mobile applications.

• Write unit and integration tests to ensure software quality and robustness.

• Interact with relational and/or NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).

• Participate in the full Software Development Life Cycle (SDLC) within an Agile/Scrum environment.

• Identify bottlenecks, troubleshoot bugs, and devise solutions to mitigate technical issues.

Client-Facing & Communication:

• Act as a technical liaison between the engineering team and external clients.

• Participate in client discovery calls to gather requirements, understand business goals, and propose technical solutions.

• Provide regular project updates and conduct technical demonstrations of new features to clients.

• Investigate, troubleshoot, and resolve client-reported production issues with empathy and a sense of urgency.

• Manage client expectations by providing clear, realistic timelines and translating complex technical jargon into understandable business terms.

Required Qualifications

• Experience: 2+ years of professional software development experience primarily using Java (Java 8+ or newer preferred).

• Core Tech Skills: Strong understanding of Object-Oriented Programming (OOP) principles, data structures, and algorithms.

• Frameworks: Hands-on experience with the Spring Framework (Spring Boot, Spring MVC, Spring Data).

• Databases: Proficiency with SQL and relational databases.

• Version Control: Experience using Git and collaborative workflows (GitHub, GitLab, or Bitbucket).

• Communication: Exceptional verbal and written communication skills; comfortable speaking directly with external clients and managing those relationships.

• Problem-Solving: Strong analytical skills with a proactive approach to tackling technical and business challenges.

Preferred Qualifications (Nice-to-Haves)

• Experience with Cloud Platforms (AWS, Google Cloud, or Azure).

• Basic understanding of frontend technologies (HTML, CSS, JavaScript, React, or Angular) to collaborate effectively with frontend teams.

• Familiarity with CI/CD pipelines and containerisation (Docker, Kubernetes).

SAP Security Specialist (ETD & Focused Run)

We are seeking a highly skilled SAP Security Specialist to join our Cybersecurity team. You will be the primary expert responsible for the end-to-end management of SAP Enterprise Threat Detection (ETD) and SAP Focused Run (FRUN). Your mission is to safeguard our SAP landscape through proactive monitoring, advanced pattern development, and rigorous baseline security management.

Key Responsibilities

SAP Enterprise Threat Detection (ETD)

• Threat Hunting & Pattern Management: Design, create, and release custom attack patterns to identify sophisticated threats.

• Incident Response: Perform continuous alert monitoring, lead deep-dive investigations, and manage the full lifecycle of alert closure.

• Lifecycle Management: Oversee the planning and execution of SAP ETD system upgrades to ensure platform stability and access to the latest security features.

Security Baseline & Compliance (Focused Run & SolMan)

• FRUN Implementation: Drive the rollout of Focused Run across the landscape, specifically focusing on Configuration Validation (CVA).

• Policy Governance: Define, update, and implement security policies; validate configuration items across managed systems to ensure alignment with corporate standards.

• Automated Monitoring: Utilize Simple Diagnostic Agents (SDA) and the CCDB to maintain landscape visibility.

• Continuous Auditing: Generate and remediate SAP Security Optimization (SOS) reports via SAP Solution Manager.

Vulnerability & Patch Management

• Security Note Coordination: Act as the lead coordinator between internal stakeholders and 3rd-party vendors to drive the implementation of critical SAP Security Notes.

• Automation: Leverage Guided Procedures to automate security checks and assess the real-time effectiveness of implemented security measures.

Technical Requirements

• Experience: A minimum of 5 years of hands-on experience in SAP security configuration and analysis.

• SAP Focused Run Expertise: * Deep understanding of the Configuration Validation (CVA) module.

  • Functional knowledge of SDA and CCDB architecture.

  • Proficiency in XML for customizing and managing Focused Run security policies.

• Threat Detection: Proven track record in pattern creation and proactive security alerting within SAP ETD.

• Solution Manager: Proficiency in SOS report generation and fixing.

• Security Automation: Experience integrating security checks with Guided Procedures for proactive management.

• Communication: Strong ability to coordinate complex security patching with external service providers.

Preferred Qualifications

• Relevant SAP Security Certifications.

• Experience in a large-scale, global SAP landscape.

• Background in identifying and remediating advanced persistent threats (APTs) within SAP environments.

We are looking for a Technical Project Manager to join our Centre of Excellence for Infocomm Technology and Smart Systems. In this role, you will lead digital transformation initiatives that empower our people and master the craft of building technology for the public good. You will maintain current applications while actively identifying and executing new opportunities to enhance our Corporate Systems Ecosystem.

Core Responsibilities

• Team Leadership: Manage and oversee a small team across multiple project deliveries and Proof of Concept (PoC) experimentations.

• Operational Management: Drive stakeholder engagement, vendor management, and progress reporting.

• Governance & Compliance: Manage risks, audits, security, and financial/procurement compliance for existing systems.

• Strategic Solutioning: Drive senior user engagements to recommend suitable solutions with a product mindset.

• Technology Adoption: Stay fluent with trend technologies (e.g., AI, Low-code platforms, SaaS) to address complex user problem statements.

What We Are Looking For

• Professional Experience: At least 6 years in project management with a strong portfolio of implemented products/systems.

• Strategic Thinking: Strong analytical skills with the ability to handle ambiguity and drive strategic initiatives.

• Technical Familiarity: Knowledge of modern tech stacks, including Cloud hosting environments (GCC), authentication products, and SaaS procedures.

• Communication Skills: Excellent writing and presentation skills are a must for securing buy-in from cross-functional teams and senior stakeholders.

• Initiative: A "go-setter" with a strong sense of ownership and a comfort with challenging the status quo when it benefits the end-user.

• Advantageous Qualifications:

  • Working experience within a large-scale Public Sector or Government ICT environment.

  • Hands-on experience implementing Digital Transformation or AI initiatives for corporate environments.

  • Deep domain knowledge in Financial, Procurement, or HR systems.

In this role, you will be responsible for streamlining our business processes by designing, developing, and implementing automated workflows and custom applications using Microsoft Power Automate and Power Apps.

Key Responsibilities

• Workflow Automation: Design, build, and deploy automated workflows using Microsoft Power Automate, including both Cloud flows and Desktop flows (RPA).

• Application Development: Develop and maintain custom business applications using Microsoft Power Apps (Canvas and/or Model-driven apps).

• Requirement Gathering: Collaborate with business stakeholders to understand manual processes and translate them into efficient, automated technical solutions.

• Integration & Testing: Connect Power Platform solutions to various data sources, Microsoft 365 services, and third-party APIs. Conduct thorough testing and troubleshooting prior to deployment.

• Maintenance & Support: Monitor existing workflows, resolve bugs, and provide ongoing technical support and documentation for end-users.

Qualifications & Requirements

• Experience: 2 to 8 years of relevant professional experience in software development, process automation, or IT.

• Technical Expertise: Hands-on, proven experience building solutions with Microsoft Power Automate (Cloud & Desktop) and Power Apps.

• Ecosystem Knowledge: Strong understanding of the Microsoft 365 ecosystem, standard/premium connectors, and Microsoft Dataverse.

• Problem Solving: Excellent analytical skills with a knack for optimizing complex business processes.

• Work Style: Self-starter with strong communication skills, capable of working effectively both independently and collaboratively in a hybrid work environment.

As a cornerstone of our experience strategy team, you will bridge the gap between citizen needs and product evolution. You will conduct rigorous research and data analysis to decode the "why" behind user behaviour, transforming those insights into a seamless service journey. Your work will directly shape our product roadmap, ensuring that every design decision is grounded in evidence and every service is inclusive, accessible, and intuitive for citizens and public officers alike.

Responsibilities

• Lead end-to-end qualitative and quantitative research to deeply understand the motivations and barriers of citizens, businesses, and internal stakeholders.

• Master both generative (discovery) and evaluative (testing) methods to ensure we are solving the right problems before we build the solutions.

• Architect and launch comprehensive research plans—from ethnographic interviews and large-scale surveys to usability audits and A/B testing.

• Translate complex data sets and raw observations into clear, actionable trends and narratives.

• Visualise the end-to-end service ecosystem through high-fidelity journey maps, service blueprints, and process flows.

• Partner with Product, Tech, and Data teams to define a unified vision that eliminates friction points across the citizen lifecycle.

• Ensure all service concepts prioritise universal usability and strict accessibility standards.

• Facilitate high-energy workshops and co-creation sessions that champion user-centricity.

• Apply advanced design thinking frameworks to turn abstract problems into innovative, tangible product features.

Experience:

• Proven track record as a User Researcher or Service Designer, supported by an advanced degree or certification in HCI, Service Design, UX, or a related field.

• High proficiency in Figma and Adobe Creative Suite; expert-level knowledge of diverse recruitment strategies and modern research tools.

• A systems-thinker who thrives on complexity. You don't just find bugs; you understand the policy and technical infrastructure behind them.

As a Data Engineer on this project, you will architect and develop infrastructure to support modern data science and machine learning applications. You will also partner actively with policy and business divisions to support digital transformation efforts through the use of Data and AI methods. You will be expected to:

• Take full ownership of end-to-end data systems and architecture development, integrating databases, backend services, DevOps and cloud infrastructure as required to achieve organisational objectives
• Develop data systems and supporting infrastructure, including database administration, ETL pipelining, and analytics tools for use cases across the education ecosystem
• Develop infrastructure and applications in accordance with modern cloud technology, ensuring reusability, scalability and security
• Work cross-functionally with Product Managers, Data Scientists and Users with a strong sense of ownership to ensure that products developed meet user needs

Requirements:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline or equivalent experience.
• Experience with data systems and architecture development, encompassing database systems, backend, DevOps and infrastructure development with care for reusability, scalability and security considerations
• Experience with developing and administering production-grade databases and data pipelines
• Experience with frontend development is a plus
• Experience with data science and machine learning applications is a plus
• Strong communication and collaboration skills
• Passion towards working for public good with interest in the education domain in particular

Tech Stack:

• Government on Commercial Cloud (GCC 2.0)
• Primary Cloud: AWS, though Azure or GCP are possibilities.
• Containerisation: Docker and Kubernetes
• IaC (Infrastructure as Code): Terraform is the standard for provisioning these cloud resources.
• Languages: Python (non-negotiable for ETL/ML) and SQL. Kotlin or Go are common for backend services.
• Orchestration: Apache Airflow for managing complex data workflows.
• Data Warehousing: Likely Snowflake, Databricks, or AWS Redshift.
• Processing: PySpark or Pandas for large-scale data manipulation.
• Backend & API Development
• Frameworks: FastAPI, Flask (Python), or Node.js/TypeScript.
• API Standards: Strong knowledge of RESTful APIs and APEX
• Databases: PostgreSQL (Relational) and potentially MongoDB or Elasticsearch (Non-relational/Search).
• DevOps & Security SHIP-HATS, their CI/CD toolchain. CI/CD: GitLab CI, GitHub Actions, or Jenkins.
• Security: Awareness of Vault for secret management and automated security scanning tools (SonarQube, Checkmarx).
• Frontend: If you have the "plus" skill, it’s likely React.js or Vue.js.
• MLOps: Tools like MLflow or Kubeflow for deploying the Data Science models