Total 45 job vacancies by Jazventures

Job Summary

An App Review & Reputation Coordinator monitors and manages app user feedback on platforms like Apple App Store and Google Play Store. They identify issues, respond to reviews, and prepare reports to improve app performance and maintain a positive brand image.

Responsibilities

• Review user comments, ratings, and feedback on app stores and in-app review systems to identify common issues, trends, and complaints
• Report identified user issues and trends to product or development teams to support app improvements and bug fixes
• Respond professionally and promptly to user reviews, acknowledging positive feedback and addressing negative reviews with solutions, escalation, or clarification
• Track app ratings and prepare reports on user satisfaction, common issues, and reputation trends to inform management decisions
• Coordinate with customer support teams to resolve user complaints impacting public reviews and ensure consistent messaging and tone across all responses
• Organize and manage continuous review of user feedback with attention to detail and accuracy
• Apply problem-solving skills to analyze feedback and contribute to enhancing mobile app quality and user satisfaction

Mobile App Feedback Operations Coordinator – Job Description

Responsibilities

• Manage and organise user feedback from multiple channels including Apple App Store, Google Play Store, in-app forms, customer support tickets, and social media comments to ensure comprehensive data collection.
• Categorise and tag feedback by type such as bugs, performance issues, feature requests, usability concerns, and positive comments to maintain structured records.
• Coordinate with product managers, developers, designers, and quality assurance teams to share relevant feedback for timely action on user-reported issues and suggestions.
• Track the status of feedback items by updating records on bug fixes, feature improvements, and user request resolutions to ensure follow-through until completion.
• Maintain an organised workflow system to streamline feedback operations and prevent loss or duplication of information.
• Prepare regular summary reports highlighting key user issues, response progress, recurring problems, and overall feedback trends to inform management decisions.
• Apply strong organisational skills to handle large volumes of feedback efficiently and accurately.
• Demonstrate attention to detail in categorising and tracking feedback to maintain data integrity.
• Communicate effectively with cross-functional teams to share insights and facilitate collaborative problem-solving.
• Utilize basic knowledge of mobile applications and user experience principles to contextualise feedback.
• Use spreadsheets or feedback tracking tools to manage and analyse feedback data efficiently.

App Store Operations Executive – Job Description

An App Store Operations Executive is responsible for managing the day-to-day operations of mobile apps on platforms such as the Apple App Store and Google Play Store. The main goal of this role is to ensure that apps are properly published, updated, optimised, and compliant with platform guidelines while maintaining smooth app performance and visibility.

In this role, you will handle the process of uploading and managing app releases. This includes preparing app builds, submitting updates to app stores, and ensuring that all required information such as descriptions, screenshots, and metadata are accurate and up to date. You will also coordinate with developers and product teams to ensure timely and successful app launches.

A key responsibility is to monitor app store performance, including downloads, ratings, rankings, and user feedback. You will track how the app is performing in the store and identify opportunities to improve visibility and engagement. This may include suggesting improvements to app titles, descriptions, keywords, or visuals to help increase discoverability.

Another important part of the role is ensuring compliance with app store guidelines. You will check that the app meets all technical and policy requirements before submission to avoid rejections or delays. This includes reviewing content, permissions, and update notes to ensure everything follows platform rules.

The App Store Operations Executive also manages app listings and ensures they are regularly updated. This involves updating promotional content, managing seasonal changes, and ensuring all information reflects the latest version of the app.

You will also assist in troubleshooting app submission issues, such as rejected builds or technical errors during the upload process. Working closely with developers and support teams is important to resolve these issues quickly.

In addition, you may prepare simple reports on app store performance, including trends in downloads, user ratings, and overall app visibility. These insights help guide marketing and product decisions.

Attention to detail is very important in this role, as small errors in app listings or submissions can affect app approval and performance. Good organisation and communication skills are also essential when coordinating between different teams.

Basic understanding of mobile apps, app store guidelines, and digital operations is helpful. Familiarity with spreadsheets or basic analytics tools is an advantage.

This role is suitable for individuals who are organised, detail-oriented, and interested in mobile app ecosystems and digital operations. It can be performed remotely or in an office environment depending on the company.

Job Summary

Coordinate mobile app submission cycles and review updates to ensure quality releases. Collaborate with developers and product managers to streamline app publishing workflows and support operational excellence.

Responsibilities

• Coordinate mobile app submission cycles across cross-functional teams to ensure timely and accurate releases
• Review app updates thoroughly before store release to maintain quality standards and minimize errors
• Collaborate effectively with developers and product managers to resolve issues and align on release schedules
• Apply knowledge of app publishing workflows to optimize operational processes and support continuous delivery

Required competencies and certifications

• Minimum 2 years of experience in mobile QA or operations
• Familiarity with app publishing workflows

Preferred competencies and qualifications

[None present]

Other Information

• Salary: SGD 4,000 – 6,500/month

Job Summary

Validate mobile banking app releases and perform regression testing to ensure quality and compliance with financial regulations in a fintech environment.

Responsibilities

• Validate mobile banking app releases to ensure functionality and stability before deployment
• Perform regression testing to identify and resolve defects prior to submission
• Ensure all testing activities comply with relevant financial regulations and standards
• Apply knowledge of mobile security standards to assess app security and protect user data

Required competencies and certifications

• Experience in quality assurance for fintech applications
• Knowledge of mobile security standards relevant to fintech apps

Preferred competencies and qualifications

• None specified

Other Information

• Salary: SGD 5,000 – 8,000/month

Job Summary

Manage and coordinate mobile app release cycles across multiple regions, ensuring readiness for App Store and Play Store submissions, and effectively executing rollback strategies to maintain app stability.

Responsibilities

• Plan and execute mobile app release cycles across different regions to meet launch timelines
• Verify and ensure app readiness for submission to App Store and Play Store, including compliance with platform requirements
• Develop and coordinate rollback strategies to quickly revert app versions in case of release issues
• Collaborate with cross-functional teams to align release activities with product and technical goals

Required competencies and certifications

• Demonstrated experience managing mobile product releases for 3–5 years
• Proficient in using Continuous Integration/Continuous Deployment (CI/CD) pipelines to automate and streamline release processes

Preferred competencies and qualifications

[None provided]

Other Information

• Salary: SGD 6,000 – 9,000/month

Job Summary

Monitor and manage mobile app submissions and approval processes, resolve rejections and compliance issues, and collaborate with product and legal teams to ensure smooth app deployment.

Responsibilities

• Monitor mobile app submissions and track approval status to ensure timely processing
• Identify and resolve app rejection issues by implementing compliance fixes
• Collaborate with product teams to align app features with policy requirements
• Work closely with legal teams to interpret and apply mobile app policies effectively
• Document compliance processes and resolution steps clearly and accurately

Required competencies and certifications

• Knowledge of mobile app policies to ensure adherence during submission and approval
• Strong documentation skills to maintain clear records of compliance and issue resolution

Preferred competencies and qualifications

[None provided]

Other Information

• Salary: SGD 3,800 – 6,000/month

Job Summary

Ensure mobile applications comply with banking regulations by reviewing app changes before release and maintaining governance documentation to support regulatory adherence and quality assurance.

Responsibilities

• Verify mobile applications meet all applicable banking regulations to ensure compliance and reduce risk exposure
• Review and assess proposed app changes prior to release to maintain quality and regulatory standards
• Maintain and update governance documentation to support audit readiness and regulatory compliance
• Apply knowledge of fintech and mobile security to identify potential compliance and security risks during app reviews
• Utilize compliance and quality assurance experience to enforce standards and recommend improvements

Preferred competencies and qualifications

• Experience in compliance or quality assurance functions related to fintech or mobile applications
• Knowledge of fintech industry standards and mobile security best practices

Other Information

• Salary: SGD 4,800 – 7,500/month

OverviewThe App Feedback & QA Operations Specialist owns the process of collecting, analyzing, and acting on user feedback and managing quality assurance operations for mobile and web applications. This role ensures product quality, improves user experience, and accelerates issue resolution by coordinating across product, engineering, support, and design teams.

Key Responsibilities

• Collect and consolidate user feedback from in-app tools, app store reviews, support tickets, usability sessions, surveys, social media, and analytics.
• Triage incoming feedback to identify bugs, usability issues, feature requests, and priority trends.
• Run and maintain QA test cycles: create test plans, write and execute test cases (manual and exploratory), log defects, and verify fixes.
• Coordinate regression, release, and smoke testing for frequent app builds and production releases.
• Reproduce and document bugs with clear reproduction steps, expected vs. actual behavior, screenshots/videos, environment details, and severity/priority assessment.
• Maintain and improve feedback and QA workflows, tools, and dashboards to reduce cycle time and improve visibility.
• Prioritize issues with product and engineering based on impact, user reach, and business objectives.
• Communicate status, risks, and root-cause findings to stakeholders; facilitate bug review and post-release retrospectives.
• Track common user pain points and propose product or UX improvements based on quantitative and qualitative data.
• Support A/B tests and feature rollouts by validating experimental setups and monitoring quality metrics.
• Ensure compliance with accessibility, security, and platform (iOS/Android/web) guidelines as applicable.

Qualifications

• with / without experience in mobile/web app QA, operations, or product support; or related roles combining QA and customer feedback analysis.
• Familiarity with QA tools (test case management, bug trackers like Jira), feedback platforms, and basic analytics tools.
• Strong written communication skills for producing clear bug reports and feedback summaries.
• Ability to reproduce issues across devices, OS versions, and network conditions.
• Organized, detail-oriented, and able to manage multiple releases concurrently.

Desired Skills

• Basic scripting or test automation experience (e.g., Appium, Selenium) is a plus.
• Understanding of app store review processes and release pipelines.
• Experience with user research or customer support workflows.
• Data-driven mindset; comfortable interpreting metrics (crash rates, retention, NPS).

Success Metrics

• Reduction in mean time to acknowledge and resolve critical bugs.
• Lower post-release defect rate and crash-free user percentage increase.
• Faster triage-to-fix cycle and improved user satisfaction scores.
• Clearer, shorter feedback-to-product-action timelines.

Job Title: App Store Review & Response Specialist

OverviewThe App Store Review & Response Specialist manages app store presence and user interactions on app marketplace listings. This role focuses on monitoring reviews, responding to user feedback, improving app ratings, and collaborating with product, support, and marketing teams to surface and resolve product issues. The specialist helps protect brand reputation, drive higher conversion through better store listings, and turn user feedback into actionable improvements.

Key Responsibilities

• Monitor app store reviews and ratings across platforms (Apple App Store, Google Play, and other regional stores) daily.
• Draft and post timely, professional responses to user reviews—acknowledging praise, clarifying misunderstandings, and offering solutions for complaints.
• Classify reviews by theme (bugs, feature requests, usability, billing, content, localization) and prioritize issues for product, engineering, or support teams.
• Escalate critical or recurring issues to appropriate stakeholders with clear context and severity assessment.
• Track trends and sentiment over time; produce weekly/monthly summaries and highlight high-impact items for product roadmaps.
• Coordinate with support to follow up on reviews that require case-by-case resolution, ensuring closed-loop customer communication.
• Maintain knowledge of app store policies, rating guidelines, and review moderation processes; flag violations or inappropriate content for removal when appropriate.
• Manage public-facing metadata where applicable: short descriptions, promotional text, update notes, and screenshots to maximize clarity and conversion.
• Support localization of review responses and store content to ensure culturally appropriate messaging in targeted markets.
• Run or contribute to A/B tests for store listings (creative, text) and evaluate impacts on conversion and rating trends.
• Maintain a response library of approved templates and escalate complex cases for legal or executive review.
• Assist in reputation management initiatives, such as coordinated outreach after major incidents, and help implement product changes aimed at improving ratings.

Qualifications

• with/without experience in app store management, customer support, community management, or related roles.
• Strong written communication with the ability to be concise, empathetic, and solution-oriented in public responses.
• Familiarity with Apple App Store and Google Play policies and developer consoles.
• Comfortable using review monitoring tools, analytics dashboards, and ticketing systems.
• Organized, data-aware, and able to synthesize qualitative feedback into actionable insights.

Success Metrics

• Improved average app rating and reduced negative review volume.
• Faster response times to reviews and higher resolution rates for review-driven issues.
• Increased store conversion through optimized listing content and clearer user communications.
• Clear pipeline of product improvements driven by store feedback.

App QA & Deployment Coordinator – Job Description

An App QA (Quality Assurance) & Deployment Coordinator is responsible for ensuring that mobile applications are properly tested, stable, and successfully released to users. This role focuses on both quality control and managing the deployment process of app updates across platforms such as the Apple App Store and Google Play Store.

In this role, you will assist in testing mobile applications before and after updates are released. This includes checking new features, verifying bug fixes, and ensuring that existing functions continue to work correctly. You will follow basic test cases or guidelines provided by the QA or development team and report any issues or unexpected behaviour found during testing.

A key responsibility is to identify and document bugs, glitches, or performance problems in a clear and structured way. You will record details such as steps to reproduce the issue, device type, and severity level. These reports are then shared with developers so they can fix the issues before or after release.

Another important part of the role is supporting the app deployment process. This includes coordinating release schedules, ensuring all required updates are ready, and helping to confirm that app versions are correctly uploaded to app stores. You will also check that the correct build version is released and that updates go live without errors.

After deployment, you may perform post-release checks to ensure the app is functioning correctly in the live environment. This helps catch any issues that may have been missed during testing and ensures a smooth experience for users.

The App QA & Deployment Coordinator also helps maintain release documentation and tracking logs. These records include details of what changes were made in each update, test results, and deployment status.

Attention to detail is very important in this role, as even small issues can affect user experience. Good organisation and communication skills are also needed when working with developers, QA testers, and product teams.

Basic understanding of mobile apps and testing processes is helpful. Familiarity with tracking tools, spreadsheets, or bug reporting systems is an advantage.

This role is suitable for individuals who are detail-oriented, organised, and interested in ensuring mobile apps are high quality and properly released. It can be done remotely or in an office environment depending on the company.

Job Summary

Audit app features to ensure compliance with policies and monitor app store feedback and rejections. Identify and flag content violations to maintain platform safety and trust.

Responsibilities

• Audit app features to verify compliance with relevant policies and standards
• Monitor feedback and rejection reports on Play Store and App Store to identify issues
• Identify and flag content violations to uphold platform trust and safety
• Apply knowledge of Play Store and App Store policies to guide moderation decisions
• Use experience in app moderation and trust & safety to assess and manage risks effectively

Required competencies and certifications

• Experience with app moderation and trust & safety
• Knowledge of Play Store and App Store policies

Other Information

• Salary: SGD 3,800 – 6,000/month

Job Summary

Manage the end-to-end app submission and approval processes, resolve rejection issues, and maintain release documentation to ensure smooth app deployment and release cycles.

Responsibilities

• Manage app submission and approval workflows to ensure timely deployment
• Track and analyze app rejection reasons to identify and resolve issues promptly
• Maintain accurate and up-to-date release documentation for all app versions
• Communicate effectively with stakeholders to coordinate deployment activities and resolve queries

Required competencies and certifications

• Experience with app deployment lifecycle

Preferred competencies and qualifications

• Strong communication skills to facilitate clear coordination and issue resolution

Other Information

• Salary: SGD 4,000 – 6,800/month

Job Summary

Review app features and content to ensure compliance with global policies, collaborating with engineering teams to resolve issues and maintain platform integrity.

Responsibilities

• Analyze app features and content to verify compliance with global policies and standards
• Identify and document content or feature issues requiring remediation
• Collaborate with engineering teams to communicate findings and support timely resolution of compliance issues
• Apply analytical skills to assess content moderation outcomes and improve review processes

Preferred competencies and qualifications

• Experience in content moderation or app review
• Analytical mindset for evaluating content and identifying compliance risks

Other Information

• Salary: SGD 4,500 – 7,500/month

Job Summary

Ensure applications comply with regulatory and internal standards by reviewing features before production release and documenting compliance checks. Apply your compliance and quality assurance experience, especially with banking or fintech apps, to maintain high-quality software delivery.

Responsibilities

• Validate application features against regulatory and internal compliance standards to ensure adherence before production release
• Conduct thorough reviews of app features to identify and resolve compliance or quality issues prior to deployment
• Document compliance verification processes and results to maintain clear audit trails and support regulatory requirements
• Apply expertise in compliance and quality assurance to enhance app reliability and regulatory conformity
• Utilize knowledge of banking or fintech applications to assess compliance risks and implement effective controls

Preferred competencies and qualifications

• Experience in compliance or quality assurance roles
• Familiarity with banking applications or fintech environments

Other Information

• Salary: SGD 4,800 – 7,200/month