Total 31 job vacancies by Ikano-Retail

Responsible :

• Guide and coordinate the development of creative assets across campaign touchpoints including (but not limited to) in-mall signages, directories, digital and social media materials
• Conduct regular audits to ensure visual consistency and quality across all in-mall communication touchpoints.
• Conceptualise and produce campaign key visuals and design assets supporting marketing activations and seasonal campaigns.
• Maintain strong relationships with creative vendors and service providers to ensure quality production and timely delivery.
• Support marketing activations through photography, videography and multimedia content creation.
• Coach and mentor Design team in technical guidance and training in multimedia tools including motion graphics, photography and content creation, upskilling and optimising efficiency, providing feedback and support regularly

Accountable:

• Champion for mall’s overall design aesthetic and ensure it is in accordance with brand guidelines and corporate identity
• Safekeeping of department’s production equipment, assets and media files
• Accountable for efficient utilisation of design and production budgets within approved campaign allocations.

Contribute:

• Share creative best practices and design inspiration to enhance marketing campaign effectiveness.
• Offer creative input and design perspectives during campaign planning discussions.
• Share innovative ideas to enhance visual storytelling and shopper engagement

• Contribute to the highest goods availability for our customers, using the correct and on-time execution of the assigned goods flow working methods.
• Perform effectively the store goods flow operation tasks in the assigned area, using the available systems and tools that support an efficient goods flow process and data integrity.
• Responsible for my own development but using the existing competence development tools and resources provided.
• Work according to the inventory routine, in order to maximize stock accuracy and achieve product availability for the customers.
• Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store and especially in the goods flow team.
• Commit to all IKEA health, safety and security rules and requirements within my area of responsibility, and actively help colleagues to prevent any incidents involving co-workers, visitors, customers, equipment, building and IKEA products.
• Contribute daily to the agreed goals of the action plan, as well as being involved in the goal setting process.
• Contribute to an optimized daily goods flow operation within the assigned goods flow processes by working in a lean, simple and cost conscious way using and sharing good examples.
• Take responsibility in lowering environmental impact and contribute to achieving long-term profitability in a sustainable way.
• Share my knowledge, and support colleagues in the department and other areas of the store when required.

PURPOSE OF THE FUNCTION

The Executive, Facilities Management is responsible for ensuring the safe, reliable, compliant, and efficient operation of all building operation systems within the shopping mall, including fire alarm, CCTV, card access, PA, plumbing, electrical, toilet equipment, electrical distribution. The role supports business continuity, tenant satisfaction, asset performance, and full compliance with statutory and operational standards.

JOB DESCRIPTION

Responsible

1. Execute and oversee daily operations and maintenance of M&E systems to ensure optimal performance, safety, and minimal downtime.
2. Supervise contractors and vendors for M&E works, ensuring compliance with scope, specifications, safety requirements, and quality standards.
3. Monitor and upgrade preventive, corrective, and predictive maintenance programs for all M&E systems.
4. Ensure compliance with statutory and regulatory requirements (DOSH, Bomba, Suruhanjaya Tenaga, OSHA, IKANO) through inspections and audits.
5. Prepare, review, and maintain maintenance records, technical reports, and documentation for audit and management purposes.
6. Monitor and manage work orders via CMMS (e.g., Yardi) to ensure timely execution and closure.
7. Coordinate and respond to tenants and internal teams to resolve M&E-related issues and ensure service continuity, and attend management, departmental, and cross-functional meetings.
8. Attend fit-out pre-opening inspection, event inspection and conduct routine inspections of electrical and mechanical systems to identify defects, risks, and improvement opportunities.
9. Support project works, upgrading, and system improvement initiatives related to M&E services.
10. Support energy management and sustainability initiatives, including monitoring of electrical consumption and system efficiency.
11. To transfer technical knowledge, operational procedures, and best practices from Executive-level staff to Technicians, ensuring consistent performance, safety compliance, and skill development.

Accountable

1. Ensure the overall performance, reliability, and availability of M&E systems including electrical distribution, HVAC, MV systems, plumbing, fire protection, lifts, and escalators.
2. Compliance with statutory and safety requirements including Local Authorities, DOSH, Bomba, Suruhanjaya Tenaga, OSHA, and MyTOWN SOPs.
3. Planning, execution, and effectiveness of preventive maintenance programs for M&E systems.
4. Management of M&E breakdowns, fault response, and minimization of operational and tenant impact.
5. Asset lifecycle management, energy efficiency performance, and maintenance cost control.

Contribute

1. Provide technical input for M&E system upgrades, retrofitting, and asset replacement planning.
2. Support Assistant Manager in maintenance planning, budgeting, and cost optimization.
3. Contribute to root cause analysis (RCA) and continuous improvement of M&E system reliability.
4. Support coordination during mall events, peak periods, and emergency situations.
5. Assist in improving SOPs, maintenance procedures, and safety practices for M&E operations.

- You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.

-  You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.

- You have good knowledge in IKEA product range, and you share this knowledge with customers and colleagues. 

- You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them .

- You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the topselling and prioritised products (e.g. overstock/övertag).

- You handle cashering 

- You order the right amount of stock needed from store and refill them when stock arrived. 

• Key person for Security of the Centre.
• Monitor and ensure compliance on local authority regulations and Safety & Security Manual compliance especially on threat, burglary, theft & fraud, crime, access control and robbery.
• To identify potential security threats and propose remedial actions/measure to the Assistant Safety & Security Manager.
• To monitor and conduct inspection as pre-required interval for the security system to ensure the systems are always in working and proper functions as per requirement.
• Manage Fire Command Centre (FCC) daily operations and response to any emergency situations and proper document it.
• To monitor outsource security overall daily operations performance to ensure the duty is carry out in accordance to the job scopes and responsibility for smooth operations and security of the Centre’s operations.
• To prepare security roster to ensure smooth operations performance accordance to the scopes and responsibility.
• To conduct safety & security related training to securities to ensure comply requirement and interval.
• To work with security to oversee and monitor the fire system, access control, CCTV and PA system to ensure in good working order. 
• First response to security related incident and carry out investigation to gather relevant information and recommend prevention action and counter measure to prevent the similar occurrence.
• Liaise with local authority and assisting in crime investigation, incident, lost & found items and other related matter.
• To carry out the inspection to emergency equipment to ensure it is always is ready to use condition.
• First response to the Centre’s emergency and report to situation to the on Duty Manager.
• To lead and oversee the Carpark facilities of the Centre and ensure carpark operational control, systems and payment platforms are running in good condition.
• To provide carpark occupancy monitoring and data analysis report and contribute to budgeting and income performance analysis.
• Collaborate and coordinate with security personnel on all aspects of carpark operations.
• Demonstrate and maintain a professional and productive relationship with state authorities.
• To send the lost and found items to the nearest police station.
• Perform other responsibilities as assigned by superior or management from time to time.

You are responsible to lead the overall operations of the Swedish Restaurant and Co-worker restaurant. This entails leading kitchen productions, cashiering, dishwashing, customers experience and dining cleaning services. Collaborating with the team and colleagues in the IKEA Food management team, lead and manage the area to fulfil our function's purpose of building both business and people. Aim to bring smiles to people's faces by providing irresistible food offers in a welcoming atmosphere, giving our guests a compelling reason to return time and again.

• You ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. You willing to listen and support them with an attitude based on the IKEA values.
• Work together with colleagues and manager to contribute actively to the development and implementation of a clear IKEA Food action plan for the store using the store business plan and country business plan.
• Implement the range matrix (global and national) to secure a strong IKEA Food range identity to distinguish ourselves from our competitors on the market.
• You co-operate with the Communication & Interior Design department and the Commercial Activity Leader/Local Marketing by actively contributing to and supporting all marketing and in-store activities. You will do this by integrating the Swedish celebrations and yearly focus area into the store’s Commercial Calendar, including the activity range and communication packages.
• You are a passionate leader who can bring business and people together.
• Inspired by the IKEA core leadership capabilities and strive to continuously develop as a leader.
• Co-operation with the Human Resources (HR) department I recruit the team based on the IKEA values.
• Work actively to make the IKEA store successful and high performing, today and tomorrow. You do this by attracting visitors, achieving sales growth and profitability, ensuring the satisfaction of guests and co-workers, and excellent operational performance as measured through our defined Key Performance Indicators (KPIs).
• Utilise relevant reporting tools, such as Cliq Sense, the IKEA Food Main Topic Review, Pulse XC and VOICE, to develop the IKEA business, for yourself, and the team.
• Ensure that the operations of all IKEA Food areas in the IKEA Store operate in accordance with IKEA Quality and Food Safety requirements and other relevant legislation (list relevant legislations applicable by country).

About the job

The job involves serving as a Subject Matter Expert to manage assigned technical Property-related matters in Ikano Retail (Southeast Asia and Mexico regions). The focus is to ensure the efficient and effective operations of our properties, adhering to standards and objectives. Responsibilities include overseeing maintenance, long-term planning, implementing innovative solutions, promoting operational excellence, coordinating climate transition initiatives, and collaborating with the Expansion team for new properties.

Your assignment

The role will be based in Malaysia and serve as a Subject-Matter-Expert in Property-related matters within the Region. We're seeking a mature, independent and skilled Property Management Specialist to represent our team on Property-related committees and working groups in the region.

Strategic Planning and Global Delivery:

• Deliver annual Objectives and Main Actions for the Asset & Property Management team worldwide.
• Lead and support the planning and execution of Climate Transition Plan initiatives in the region.
• Collaborate with stakeholders for planning, financing, and execution of different Property & Sustainability initiatives.

Property Management and Innovation:

• Ensure lifelong property management prioritising safety, compliance, and improvements.
• Lead and coordinate Unit FMs to ensure the execution of Property Management services.
• Drive regional implementation of Property Management innovations and digital solutions.

Operational Excellence and Maintenance:

• Foster operational excellence and maintain properties in "shape as new" condition.
• Oversee forecasts, budgets, 5/10-year rolling property plans, and related tasks across all sites.
• Collaborate with the Expansion team in the design and handover of new properties.
• Conduct annual Property reviews and periodic audits for compliance, efficiency, and quality.
• Drive country-based regional frameworks and service agreements for efficiency and cost management.

Communication and Reporting:

• Ensure awareness of Property frameworks, guidelines, and tools among stakeholders.
• Ensure Monthly KPIs Reports are delivered from each Unit and contribute to ongoing development.

Team Development and Support:

• Support Unit FM team's competence, performance, resource management, and succession planning.
• Provide training and workshop support for Unit FMs and stakeholders in the Region.

Emergency Management and Cultural Integration:

• Support crisis and emergency management, including contingency plans and mitigation.
• Cultivate an IKEA culture embracing diversity among co-workers and customers.

Ad-hoc Tasks and Project Management:

Handle exciting ad-hoc tasks and projects as part of a dynamic team.

• You follow cash handling procedures to ensure the security of money handling;
• You ensure check-out is effectively equipped at all times throughout the day and you are ready and available to help customers when needed;
• You have knowledge, confidence, and desire to make customer payment easy;
• You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
• You optimize the relationship with customers when they pay for products, in order to drive increased customer satisfaction, creating the desire for them to return and shop with us over time;
• You work together with other functions to improve the shopping experience of customers in order to generate more sale

• Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy. 
• Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.  
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience. 
• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers. 
• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store.
• You follow up and take action accordingly by using proven solutions and good examples.
• You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
• You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
• You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
• You develop your team and its individual members and ensure you have a succession in place.
• You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.
• Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy. 
• Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.  
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience. 
• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers. 
• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store.
• You follow up and take action accordingly by using proven solutions and good examples.
• You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
• You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
• You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
• You develop your team and its individual members and ensure you have a succession in place.
• You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.

About the job

To create relevant, functional, aesthetic and commercial home furnishing solutions that contribute to positioning the IKEA brand in the local market as the leader in life at home.

Your assignment
• Use visual merchandising competence to strengthen the uniqueness of the IKEA identity in range presentation solutions in the store by working with store layout, range presentation and vitality.
• Actively contribute to the department action plan with initiatives that will grow the business and support long-term profitability and execute the agreed plans in close co-operation with other functions.
• Use the knowledge of people's needs and dreams in the local market to plan and implement relevant, inspiring, affordable and commercial range presentation solutions that reflect a wide variety of styles, price levels, meet the many individual tastes and exceed our visitor's expectations.
• Keep visitors in mind when working on the shop floor, minimize disruption and remain aware at all times of the importance of safety and the visual impact for visitors.
• Respect routines and responsibilities, work together with the Com&In team and other functions, act quickly to exploit commercial opportunities and understand the impact of actions on the financial results.
• Secure high quality, simplicity, efficiency and cost consciousness in planning and implementing all range presentation solutions by applying national directions and using global tools, proven solutions and best practices.
• Actively contribute to gathering insights about store layout and range presentation and translating this knowledge into relevant and inspiring store solutions that will support a convenient shopping experience and reflect the local needs of life at home.

• To perform food handling tasks that require prolonged walking and standing duration.
• Ensure compliance to Food Safety and Hygiene practices at all time. 
• Attend to customers’ needs and requests for food with the best customer service quality. 
• Ensuring all the food products are in perfect conditions and correctly priced at all times.
• Upkeep cleanliness and hygiene standards at all time.
• Cash handling and able to perform daily food handling and housekeeping chores.
• Having Food and Beverage and Café working experience is an additional advantage. 

About the job

We want to fill this position with a strong contributor to the Human Resources function, securing HR subject matter expertise in payroll and HR operational matters; someone who shares our vision of “creating a better everyday life for the many people.”

Your assignment 

• You are responsible for the centralised payroll and salary administration for the assigned business units in Singapore.
• You will manage end-to-end payroll administration, including salary processing, tax calculations, year-end tax activities, foreigner tax clearance, and statutory compliance.
• You are to ensure payroll and HR practices comply with national labour laws, taxation requirements, audit standards, and internal policies, maintaining data accuracy within HRIS.
• You will have to handle statutory registrations and government-related matters, work passes, training grants, government reimbursement and other required submissions.
• You will be involved in HR operational and administration activities, from data management, onboarding, benefits administration to offboarding and work-pass related matter.
• You will participate in continuous improvement projects related to payroll and HR operational matters.

PURPOSE OF THE JOB

The purpose of the job is to achieve maximum sales growth and profitability in the online channel. This is done by:

• Contributing actively to attract and convert more consumers to customers and encourage existing customers to shop more frequently by using and developing home furnishing competence, commercial and communication skills and knowledge of the IKEA Concept.
• Reporting on Online commerce and customer journey elements, metrics, data and to develop actionable insights on a market level.
• Maintaining a strong retail foundation online and align to sales leaders, commercial activities and counterparts in other Ikano Retail markets to share best practice, commercial opportunities and operational excellence. To develop the skills, capabilities, competence and confidence of the Online team in your market.

RESPONSIBILITIES OF THE JOB

• Actively lead the commerciality of the IKEA website, review sales performances and react accordingly in their Market.
• Use the website to understand all the various aspects that affect the customer's online journey. Ensure that website visitors can search, find, choose and buy in an optimal way.
• Continually sales steering on the IKEA website in the most optimal way through their team & across their HFBs, take care of strategic products including 4 Aces and 1 King, and price and volume products so that they are strongly promoted across the website.
• Ensure that the commercial calendar and all agreed promotional activities are properly supported from an E-Commerce perspective by establishing and improving collaborative ways of working within and across functions.
• Optimise presentation and the sorting and filtering of online products to maximise all sales opportunities by being the product range specialist for their HFBs and challenge/support their team in the same process.
• Present the product range online in a commercial way to encourage customers to buy more by making it easier for them to find the right products and solutions.
• Seek and identify business opportunities that will grow sales and improve gross profit by collaborating with Sales Leaders on particular HFBs, analysing market trends and benchmarking with other E-Commerce operations.
• Take ownership, know and work actively with the online product range, monitor performance and continually develop range frame options to ensure sales and profit opportunities are maximised. Report this performance with improvement suggestions to the Country Selling Manager.
• Secure that the agreed product range is visible and buyable on the IKEA website within the agreed lead-time and cost frames for all HFBs in the market. Steer the administration of product change dates in an accurate and timely manner.
• Know the IKEA priorities, the IKEA product range, the national market / competition and understand and monitor national market demographics, the economy, competitors, different consumer’s life at home and shopping behaviours. Reporting and sharing this information across the market.
• Seek feedback from the online customers to learn from their online browsing and shopping experience & share these insights for collaboration on future improvements.
• Give feedback to the team, service office and global matrix on how to improve the online shopping experience by driving changes within the market.
• Coordinate the creation and delivery of all weekly, monthly and bi-monthly reporting, specifically providing insight and analysis across E-Commerce metrics package.
• Line manage & develop a team of 1 web merchandiser and 2 web editors in your market.

About the job

We are looking for a strong contributor to our IKEA Pasay City HR team, someone who is knowledgeable and experienced in providing general HR and Office Administration Services, familiar with other facets of Human Resources, and can add value in supporting the business.

Your assignment

Reporting to the Store Human Resources Manager, you contribute to the overall Operational Excellence of the Human Resources Team by providing general HR and Office Administration Services to the store organization, as well as providing support to other facets of HR, such as recruitment and selection, learning and development, employee relations, and other relevant HR initiatives / activities, as needed.

• Supports HR Manager and HR team on the daily operations;
• Supports HR team in the end-to-end employee life cycle;
• Handling administrative tasks for onboarding, new hire orientation, and exit interview and clearance process;
• Release of Movement/Confirmation documentation;
• Follow-ups of New Hire Review Forms Compliance;
• Research potential vendors, compare and evaluate offers from suppliers, enrolling vendors, and works closely with different suppliers and ensuring that purchases or services are processed and being paid on time;
• Setting up, completions and maintenance of co-worker files and 201 records, gather and analyze data with useful HR metrics;
• Supports HR talent team on Internship / Apprenticeship programs.

About the job

You will work closely with the Customer Relations team and the Home Furnishing Business to create a positive customer experience. You do this by providing professional knowledge sharing with the IKEA Services Furniture Assemblers and Kitchen Installers enabling a seamless development on measurement, assembly and installation services. 

Your assignment

• Responsible for ensuring that the IKEA store provide the best furniture assembly services, so that customers get a successful shopping experience.
• Full understanding of "IKEA basic work knowledge", to maintain a friendly attitude at customer place
• Provide customers with professional, fast and friendly full range of furniture assembly services including delivery of our IKEA items to customers’ places.
• Ensure that all the items loaded are accurate, the packaging is not damaged, the installation drawings are clear to confirm the orderly installation services
• Clearly inform the customer installation in a professional and friendly manner to the customer to confirm the installation of goods
• Ensure that all the measured data is accurate, the picture is clear, the key parts of the logo clearly in place
• Clearly inform the customer measurement procedures, professional and friendly to introduce IKEA products and design concepts
• Always treat customers' advice or complaints efficiently and efficiently to ensure service quality of service providers