1.Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate

and complete information.

2.Perform proper follow up to ensure resolution within SLA.

3.Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.

4. Provide support on banking products and educate/guide customers on product and system navigation.

5.Provide support on bankingforms enquiries/clarifications/rejections.

6.Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards

customers as well as colleagues at all times.

7.Any other tasks/duties that may be assigned.

8. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches

Requirements:

Must have at least 1 year call center agent experience in banking industry

1.Ability to multi-task and work independently.

2.Excellent written and communication skills.

3.Innovative and creative in problem solving with strong analytical skills.

4.Ability to take ownership of tasks, with positive work attitude.

5.Strong knowledge of corporate products and services

6.Proficient in MS Office (Word, PowerPoint & ExcelRole details

• Product:LangBuddy

• Position:Project Manager (Augmented Resource)

• Seniorityrequested: Senior Consultant

• Contractduration: 2 years

• Estimatedstart date: As soon as possible

• Workingarrangement: On-site / hybrid (to be confirmed)

Scope of work

• Drive projectplanning, milestone tracking, and cross-workstream coordination across product,engineering, security, and operations

• Supportsecurity readiness activities, including system classification review, IM8compliance documentation, VAPT scoping, testing coordination, and remediationfollow-up

• Preparegovernance and funding materials, track expenditure, and support budget /approval discussions

• Managecontracting, tendering, procurement coordination, and vendor performancetracking

• Maintainproject documentation, status reporting, decision logs, and Agile deliverycadences as needed

Candidateprofile

• 5–7 years ofproject management experience in technology or digital product delivery

• Experiencewith government project processes, including governance approvals, procurement,contracting, and tendering

• Provencross-functional delivery experience across engineering, design, business, andoperations stakeholders

• Strong vendormanagement and budget stewardship experience

• Familiaritywith Agile practices and tools such as Jira / Confluence

• Experiencewith security-readiness workstreams is advantageous

• Experience inAI/ML products, large-scale rollout, or education technology is a plus

Submissionrequirements

• Please submitsuitable CV(s) within 3 working days from this request

• Includerelevant project experience, certifications, and current / earliestavailability

• Please sharecontact details for reference checks where available)

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463

1. Minimum Qualification (Mandatory)

Eachcandidate must have a Degree or Diploma in Computer Science or equivalent,strong technical and analytical skills, good communication and interpersonalskills, and a positive work attitude.

1. Core Technical Requirements (Critical)

Eachcandidate must have at least 3 years of experience in PeopleSoftdevelopment and/or maintenance. Candidates should have hands-on experience inmost of the following tools: PeopleCode, SQR, PeopleSoft Query, SQL,Application Engine, Application Package, BI Publisher, Component Interface, IntegrationBroker, Workflow, and Fluid Interface.

1. Preferred Skills (Optional but Advantageous)

Candidateswith experience in PeopleSoft Campus Solutions, PeopleTools upgrades, UIcustomization, HTML5, CSS, JavaScript, Oracle databases, and Microsoft tools(e.g., Excel) will have an advantage.

1. Submission Requirements

Eachcandidate must have a resume (preferably with photo) detailing experience,technical skills, and project/work history. Candidates must also be availablefor interview and should be briefed prior to the interview.

1. Shortlisting Criteria

Candidatesmust meet minimum qualifications and have at least 3 years of PeopleSoftexperience to be shortlisted. We are looking for a mix of candidates for juniorto senior developers.

1. Evaluation Criteria

Candidateswill be evaluated based on: Technical/Functional Skills (30%), Years ofExperience (15%), and Interview Performance (15%).

1. Key Success Factors

StrongPeopleSoft Campus Solutions experience, broad tool exposure, good communicationskills, and stability (low turnover risk).

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463

Scope of Work:

1. Data Pipeline Development & Management

• Design, build, and maintain robust data pipelines using AWS Glue
• Implement ETL/ELT processes for data ingestion from multiple sources
• Optimize data workflows for performance and scalability
• Monitor and troubleshoot data pipeline failures and performance issues

1. Data Infrastructure & Engineering (with IPOS IT Department)

• Manage and optimize AWS Redshift data warehouse operations
• Configure and maintain data storage solutions (AWS S3, data lakes)
• Implement data partitioning, indexing, and compression strategies
• Support Infrastructure as Code (IaC) for data infrastructure deployment

1. CI/CD & DevOps for Data (with AWS partners and IPOS IT Department)

• Develop and maintain CI/CD pipelines for data workflows using GitLab
• Implement automated testing for data pipelines and data quality
• Support version control and deployment strategies for data assets
• Configure AWS Lambda functions for data processing automation

1. Monitoring & Support (with IPOS IT Department)

• Set up monitoring and alerting for data pipeline health
• Provide technical support for data-related issues
• Collaborate with technical teams on data architecture requirements
• Optimize query performance and database operations

1. Documentation & Reporting (with IPOS IT Department)

• Document data pipeline architectures and technical specifications
• Maintain runbooks and operational procedures
• Conduct monthly progress meetings (1 hour) to report on system health
• Track engineering tasks through SHIP-HATS Jira
• Maintain technical documentation on SHIP-HATS Confluence

Required Skills & Experience:

• Strong background in data engineering and data pipeline development
• Proficiency in SQL, Python, and shell scripting
• Extensive experience with AWS data services (Redshift, S3, Glue, Lambda, CloudWatch)
• Data warehouse design and optimization experience
• Strong CI/CD pipeline knowledge (GitLab preferred)
• Infrastructure as Code (IaC) experience (Terraform, CloudFormation)
• Knowledge of data modeling and database design principles
• Strong troubleshooting and performance optimization skills

Role: Vulnerability Management Engineer

We are seeking a highly skilled, hands-on Vulnerability Management Engineer who will be responsible for identifying, assessing, and mitigating vulnerabilities in the organization’s IT infrastructure. You will conduct regular vulnerability scans, evaluate potential threats, and work closely with IT and security teams to implement effective remediation strategies. This role is crucial in maintaining the organization’s security posture and protecting critical assets from cyber threats.  

Responsibilities:

Vulnerability Management

·       Manage vulnerability scanners and agents. Monitor status, plugin update failures, and connectivity issues

·       Design and tune scan policies to balance depth (thoroughness) with performance(network impact).

·       Triage new vulnerabilities (CVEs) as they are released. Prioritize risks using Common Vulnerability Scoring System (CVSS) scores.

·       Ensure all systems remain compliant with security baselines, regulatory expectations, and internal security policies

·       Analyse vulnerability reports and recommend actionable remediation steps

User Support & Operations

·       Provide Level 2 / Level 3 support for incidents and service requests

·       Work with system owners, app support, developers, and infrastructure teams to coordinate patch deployment during pre-approved weekend maintenance window andverify post-patch stability

IT Service Management

·       Understands ITIL processes for Incident, Problem, Change Management

·       Create and update tickets with detailed documentation and resolution steps

·       Maintain SLAs and ensure timely ticket resolution

Documentation & Knowledge Management

·       Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)

·       Maintain runbooks for common operational tasks

Required skills and qualifications:

·       Degree in Computer Science, Computing, Electrical Engineering, IT or equivalent with at least 2-4 years’ experience in vulnerability management, system programming

·      Practical experience with vulnerability scanning tools (Tenable or Qualys or Rapid 7).

·      Ability to interpret vulnerabilities across Windows Server, RHEL, and Network Infrastructure (e.g. Palo Alto)

·       Participate in 24/7 standby rotation to provide operational support

Preferred skills and qualifications:

·      Experience with scripting (PowerShell, Bash, Python) for automation

·      Experience with Dynatrace

·      Knowledge of cloud computing (Amazon WebServices preferred)

If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

Role: Network Perimeter Engineer

We are seeking an experienced Network Perimeter Engineer to design, operate, and secure our enterprise and cloud network perimeter. This role is responsible for managing firewall, VPN, reverse proxy, and network security infrastructure across AWS and on‑prem / hybrid environments. The ideal candidate has strong hands-on experience with AWS network services and leading network security platforms including Palo Alto Networks, Check Point, Cisco, and F5.

Responsibilities

·       Implement and administer firewalls and security appliances e.g. Palo Alto Firewalls, VPN, and cloud-native services like AWS WAF.

·       Administer and support AWS network services, including VPCs, subnets, routing, security groups, NACLs, Transit Gateway, and load balancing

·       Collaborate with cloud architects, cybersecurity teams, and DevOps engineers to design secure and resilient cloud network topologies.

·       Troubleshoot and optimize network performance using AWS CloudWatch, VPC Flow Logs, CloudTrail, and other monitoring tools.

·       Perform upgrades, patching, and lifecycle management of network and security devices during weekend maintenance window

User Support & Operations

·       Provide Level 2 / Level 3 support for incidents and service requests

·       Monitor network performance and infrastructure health to ensure availability and optimal operation

IT Service Management

·       Understands ITIL processes for Incident, Problem, Change Management

·       Create and update tickets with detailed documentation and resolution steps

·       Maintain SLAs and ensure timely ticket resolution

Documentation & Knowledge Management

·       Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)

·       Maintain runbooks for common operational tasks

Required skills and qualifications:

·       Degree in Computer Science, Computing, Electrical Engineering, Information Systems, IT or related field.

·       Atleast two years of practical experience in network engineering, including managing AWS or hybrid cloud networks.

·       Expertise in network segmentation, traffic filtering, and firewall policy management to enforce security.

·       Proficiency with network architectures, optimisation and troubleshooting

·       Excellent analytical and communication skills with the ability to work collaboratively across service providers and project teams.

·       Participate in 24/7 standby rotation to provide operational support

Preferred skills and qualifications:

·      Relevant certifications (e.g. AWS Certified Advanced Networking – Specialty, AWS Certified Solutions Architect – Associate/Professional, Palo Alto Networks Certified Next-Generation Firewall Engineer)

·       Experience with security and compliance frameworks relevant to government and regulated environments.

·       Hands-on experience with Infrastructure as Code and automation tools e.g. Terraform, CloudFormation and Ansible.

·       Familiarity with Zero Trust network design principles.

If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

Role: IAM Operations Engineer

We are seeking an experienced Identity and Access Management (IAM) Operations Engineer to support and enhance our enterprise identity platform. This role focuses on the day-to-day operations, administration, and continuous improvement of IAM services across cloud and enterprise environments. The ideal candidate has strong hands-on experience with Microsoft Entra ID and AWS IAM Identity Center, and works closely with security, infrastructure, and application teams to ensure secure and seamless access for users.

Responsibilities:

Identity Platform Management

·       Operate, administer, and support enterprise IAM platforms, including Microsoft Entra ID and AWS IAM Identity Center

·       Support authentication and authorization mechanisms such as SSO, MFA, conditional access, and federation

·       Implement and maintain IAM policies, standards, and operational procedures

·       Integrate IAM solutions with cloud services, SaaS applications, and on-prem systems

·       Perform access reviews, audits, and compliance-related activities

·       Participate in IAM platform upgrades and enhancements during weekend maintenance window

User Support & Operations

·       Provide Level 2 / Level 3 support for incidents and service requests

·       Monitor system performance and infrastructure health to ensure availability and optimal operation

IT Service Management

·       Understands ITIL processes for Incident, Problem, Change Management

·       Create and update tickets with detailed documentation and resolution steps

·       Maintain SLAs and ensure timely ticket resolution

Documentation & Knowledge Management

·       Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)

·       Maintain runbooks for common operational tasks

Required skills and qualifications

·       A degree in Computer Science, Information Technology, IT Security or a related field with at least 2-4 years of work experience

·       Atleast one year of hands-on experience in IAM or identity-related operations

·       Strong practical experience with:

a.     Microsoft Entra ID (Azure AD) – users, groups, conditional access, MFA, SSO, enterprise applications

b.     AWS IAM Identity Center – permission sets, account assignments, and federation

·       Solid understanding of identity concepts: authentication, authorization, RBAC, least privilege, federation

·       Experience with IAM-related protocols such as SAML 2.0, OAuth 2.0, OpenID Connect

·       Familiarity with cloud environments and security best practices

·       Strong troubleshooting and problem-solving skills

·       Ability to work effectively with cross-functional technical and business teams

·       Good documentation and communication skills

Preferred skills and qualifications:

·       Experience supporting hybrid identity environments (on-prem AD + cloud)

·       Relevant certifications e.g. Microsoft Certified: Identity and Access Administrator Associate

We are looking for a passionateFull-Stack Software Engineer to join our WOGAA product engineering team. Youwill work closely with Tech Lead, Product Managers, QA, DevOps and Data teamsto build, enhance and scale our digital analytics products used acrossWhole-of-Government.

This role is hands-on, with asignificant focus on frontend product development using React, while alsocontributing to backend (Node.js) services and AWS-based infrastructure. Youwill participate in technical planning, drive implementation excellence, andoccasionally lead feature development end-to-end.

Key Responsibilities

●      Buildand enhance web dashboards and user interfaces using TypeScript + React.js.

●      Developbackend APIs, services and internal tools using TypeScript (Node.js).

●      Collaborateclosely with Tech Lead to execute plans and technical direction for theplatform.

●      Takeownership of features — design, build, test, deploy and maintain.

●      Participateactively in code reviews, system discussions and engineering best practices.

●      Ensureproduct performance, scalability and reliability at scale.

●      Contributeto AWS deployment workflows, CI/CD and infrastructure improvements.

●      Produceclear documentation for systems, features and operational procedures.

●      Occasionallylead and drive feature development independently.

Required Skills & Experience

●      Strongexperience with React + TypeScript,especially for production-scale dashboards.

●      Solidbackend development experience using Node.js(TypeScript).

●      Hands-onexperience with AWS deployments andcloud-native architecture.

●      Familiarwith CI/CD pipelines, environments, and infrastructure as code (Terraformexperience is a plus).

●      Understandingof scalable architecture, performance optimisation and secure coding practices.

●      Ableto work collaboratively with cross-functional teams (PM, QA, DevOps, Data).

●      Comfortableworking in both new and legacy codebases, and learning fast.

●      Exhibitsstrong ownership, clarity in communication and good engineering hygiene.

Good-to-Have / Bonus

●      Experiencewith Ruby or Golang backend.

●      Knowledgeof Terraform or other IaC tooling.

●      Experiencewith large-scale monitoring, observability, or distributed systems.

●      Familiaritywith data streaming, analytics pipelines or Snowplow ecosystem.

Who You Are

●      Hands-onengineer first — you enjoy building.

●      Fastlearner who adapts quickly to both legacy and modern systems.

●      Strongcollaborator, but capable of leading features when required.

●      Valuesquality — readable code, documentation, tests, stability.

●      Motivatedto build meaningful government digital services used nationwide.

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463