Total 3 job vacancies by Chanel Pte Limited

Why this Mission? 

Luxury Fashion Retail is evolving rapidly, with growing business size and client demands for individuality. CHANEL’s mission is to engage clients emotionally and durably, and this starts with engaging our own people. As the Retail Learning and Development Partner, you enable Fashion Advisors (FAs) to be the front face of CHANEL, building their confidence, presence, and prestige. The role is crucial for driving both FA loyalty and client loyalty, sustaining business growth through professionalization and personalized engagement  

Impact you can create in the role 

Empower Fashion Advisors by giving them a voice and presence, ensuring their contribution is recognized and valued. Customize and deliver learning solutions that build emotional connections between Fashion Advisors and clients. Drive the shift from mass training to individualized coaching, enhancing adaptability and flexibility among Fashion Advisors. Support people’s development by collaborating with HR, Retail Managers and Boutique leadership to foster career paths and growth opportunities. Enable Fashion Advisor to transmit CHANEL brand values, inspiring exceptional client experiences. 

LEARNING PATH & COACHING MANAGEMENT 

• Design, deliver, and monitor learning paths for the retail team, ensuring Fashion Advisors (FAs) have clear development plans and access to relevant training. 

• Observe client–staff interactions regularly to identify capability gaps and learning needs. 

• Develop and implement individual and team coaching plans; monitor progress and track outcomes. 

• Facilitate in-boutique learning sessions (Flash Training, Morning Meetings, collection briefings) using blended and digital learning methods. 

• Coach FAs on adaptability and client engagement to build emotional connections and personalize service as well as on brand heritage and collection knowledge. 

• Provide timely feedback based on industry best practices and CHANEL competency frameworks. 

ONBOARDING & INTEGRATION 

• Design and deliver tailored onboarding programs for new hires, covering product knowledge, selling skills, and client experience. 

• Support and guide onboarding buddies to ensure effective integration of new employees. 

• Partner with experts (e.g., Client Engagement Management) to execute client action plans aligned with FA development needs. 

COLLABORATION & CONTENT DEVELOPMENT 

• Co-create learning content and development roadmaps with L&D and cross-functional teams. 

• Partner with boutique management, HR, and regional teams to align learning initiatives with business objectives. 

• Work with subject matter experts to ensure comprehensive product and service training. 

TRACKING, REPORTING & QUALITY IMPROVEMENT 

• Monitor training effectiveness using KPIs and provide insights into staff performance and client trends. 

• Share workforce and client insights with retail leaders to support decision-making. 

• Use Client Satisfaction (CSS) data to refine learning strategies and drive continuous improvement. 

PROCESSES & SYSTEMS IMPROVEMENT 

• Standardize and improve learning processes, including training administration and feedback systems. 

• Ensure compliance with global and regional guidelines and update SOPs when required. 

• Collaborate with IT, HR, and operations to enhance learning platforms and systems. 

KEY STAKEHOLDERS 

Internal: Retail leaders, boutique teams, Fashion L&D, HR, marketing, Visual Merchandising, styling teams, regional L&D/HR, business partners. 
External: Training vendors, consultants, event venues, F&B providers, and production suppliers. 

You are energized by 

• Observing and analyzing client–staff interactions to identify growth opportunities for Fashion Advisors and the retail team. 

• Designing creative learning and coaching solutions tailored to individual and boutique needs. 

• Working in a fast-paced luxury retail environment, staying agile and adaptable amid change. 

• Collaborating with diverse stakeholders, boutique teams, retail leaders, HR, and L&D to drive people and business impact. 

• Facilitating meaningful conversations that empower individuals to build confidence, voice, and presence. 

• Delivering engaging in-boutique training and on-the-floor coaching that supports real-time development. 

• Challenging the status quo and introducing new ideas to enhance learning and client experience. 

What You Will Bring 

• Strong analytical and observation skills to generate insights and identify development opportunities. 

• Excellent collaboration and communication skills, with the ability to build positive relationships across all levels. 

• Agility and adaptability in a dynamic retail and learning environment. 

• Ability to perform in a fast-paced, multicultural, boutique setting. 

• Passion for learning and development, with strong interest in luxury retail business. 

• Innovative and proactive mindset in designing engaging learning solutions. 

• Confidence to speak up, challenge the status quo, and drive people and client excellence. 

•  Successful adoption of best practices and strategic priorities across boutique teams. 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.  

Why This Mission:   

The Fashion business in SEAA (Southeast Asia & Australia) requires the careful orchestration of events that bring the brand’s creativity, desirability and client engagement ambitions to life. As markets evolve and expectations for elevated client experiences grow, strong coordination across Fashion events is essential. 

Events are central to expressing Fashion’s creativity and audacity, and to fostering connections within our communities. The Regional Events Manager leads the planning and execution of a diverse portfolio of events – including collection launches, boutique project orchestrations, major brand initiatives and other exclusive cultural and client experiences – playing a strategic role in how brand moments are conceived, delivered and experienced. 

Operating at the intersection of Global vision and Local Market expertise, the Regional Events Manager supports strategic direction, sets standards of excellence and empowers Market Event teams to execute with precision. By fostering collaboration and consistency across all Markets, this role ensures every event is intentional, impactful and reinforces the Brand’s leadership in the Region. 

Impact You Can Create In The Role: 

The mission is built around four major pillars:   

1. Strategy: Defining Ambition & Regional Synergy 

• Long-Term Vision & Strategic Cycle: Shape the program for events across the Region, contributing to key strategic moments within the Fashion calendar (MTP, Budget…), making sure all events support business goals and long-term plans. 

• Client Engagement Priorities: Working with Regional & Market teams, stay closely attuned to client engagement priorities, using these insights to guide and support Market teams as they build their event plans, ensuring every initiative is relevant and impactful for our audiences. 

• Briefing & Expectation Setting: Clearly share event plans and expectations with global teams, making sure each Market’s needs are well understood and represented.   

• Governance & Alignment: Set up clear roles and ways of working so that all partners – from Global, Regional and Market teams – are on the same page and working to high standards. 

2. Execution: Operational Excellence & Impact 

• Guidelines & Direction: Frame, adapt and share clear guidelines that cover all event formats – collection events, boutique projects (openings, temps, seasonal, ephemeral), pop-ups, major brand projects, cultural experiences… Work closely with teams at every level to make sure everyone is moving in the same direction to deliver ultimate experiences. 

• End-to-End Project Orchestration: Accompany partners to drive events from start to finish – including planning, production, execution and follow-up – by setting up clear steps, retro-plannings and standards. Ensure every event is well-organised, consistent across all teams and aligned with business objectives. 

• Production Supervision: Working hand-in-hand with Market partners, lead and coordinate all aspects of event production, making sure everything runs smoothly and matches both creative and practical goals. 

3. Community Animation: Engagement & Sharing 

• Community Animation: Build a strong and connected events community across Markets, encouraging teamwork, sharing knowledge and helping teams learn and grow together. 

• Capability Development: With an ambition to be the best place to work, ensure the growth and foster the development of our events community’s capabilities, promoting continuous learning and collaboration. 

• Benchmarks & Best Practices: Observe and share examples of what works best in event planning and execution, using both our own successes and ideas from the industry to keep improving. 

4. Performance Management: Insights & Accountability 

• Performance Monitoring & Reporting: Oversee comprehensive reporting and analysis for all events, capturing key learnings and outcomes. Install post-project reviews and reflect upon potential tools to seek continuous improvement and refinement. 

• Budget Management & Discipline: Set up solid budget management for all events, ensuring accurate forecasting, monitoring and effective resource allocation to maximise impact. 

• Sustainable Event Practices: Integrate sustainability principles into event planning and execution, working closely with Regional partners to set measurable goals for environmental impact, resource usage, and waste reduction. Regularly review and report on sustainability outcomes to drive continuous improvement and support responsible brand leadership. 

• Trend Analysis & Insights: Continuously monitor competitor activity and market trends, synthesising actionable insights that inform ongoing strategy and future event concepts. 

You are Energised by  

• Shaping brand moments that matter: creating immersive, impactful experiences that push creative boundaries, while ensuring flawless operational execution and high standards. 

• Connecting high-level strategic vision with real market needs: balancing creativity and business rigor to deliver events that truly resonate. 

• Collaborating across cultures and markets: finding motivation in dynamic teamwork and navigating complexity with clarity, openness, and empathy. 

• Leading regional impact: enabling markets, uplifting standards, and fostering a strong, cohesive events community built on sharing knowledge and best practices. 

• Transforming insights into action: embracing data-driven decision making and getting energized by using learnings, feedback, and industry trends to refine and elevate future events. 

• Empowering collective growth: building collaborative environments, where others can grow and succeed, and where continuous improvement is celebrated. 

• Staying attuned to client engagement priorities: ensuring every initiative is relevant and delivers ultimate experiences for our audiences. 

What You Will Bring  

• Proven project management leadership with over 7 years of experience in marketing or events, ideally within luxury or agency settings, delivering from vision to flawless execution. 

• Strong production expertise, adept at translating creative concepts into seamless, high-impact experiences that elevate brand moments. 

• A creative, solution-oriented mindset, constantly seeking innovation and new ways to enhance client engagement and brand experiences. 

• Advanced proficiency in tools such as Excel and PowerPoint, familiarity with production drawings and tools such as Illustrator and Sketch-up, as well as event management systems to support operational excellence. 

• Analytical ability to leverage data and industry insights for informed decision-making, performance monitoring and continuous improvement. 

• Exceptional communication, negotiation, and influencing skills, successfully aligning and inspiring multiple stakeholders across diverse regions and cultures. 

• High attention to detail and organizational strength, with the ability to manage multiple simultaneous workstreams while maintaining quality and consistency. 

• A collaborative spirit, skilled in building strong communities and fostering environments where teams can grow, share, and succeed together. 

• Self-motivation and ownership, bringing energy, enthusiasm and accountability to every project, even in fast-paced and challenging environments. 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel. 

Why This Mission:  

The High-end segment, encompassing High Jewelry and Haute Horlogerie, is a key category that CHANEL has high ambitions to develop in the mid-term. Our goal is to become one of the 5 key leading high jewelry brands in the market as well as the referent brand for feminine high-end watches. 

In this context, it is essential that we provide the right level of high end assortment , systems, after-sales service to drive the business development of high-end category in line with our mid term plan roadmap.  

Impact You Can Create In The Role: 

The High-End Merchandising Manager, SEAA & SG will be a key partner of SEAA merchandising and retail community as well as Global HBD for HEB in co-defining HE assortments for SEAA, ensuring relevant and timely transfers, accompanying, and supporting our markets with (new) processes, as well as day-to-day requests.   

Leveraging Singapore’s status as the primary hub for high-end business in the SEAA region, this role is uniquely positioned to drive innovation and operational excellence. By piloting new initiatives in Singapore and disseminating proven strategies and best practices across SEAA markets, the role enhances collaboration, streamlines processes, and elevates the overall standard of merchandising and business development activities throughout the region. 

STOCK TRANSFER MANAGEMENT 

• Manage and review all stock transfers within SEAA and out of SEAA by minimizing the number of transfer lead time, and maximizing the conversion rate in markets.  

• Evaluate based on past sales history, local high-end capabilities and stock situation to make decision on non-planned stock transfer requests between markets. 

• Drive the continuous improvement and optimization of transfer process and system by soundboard with global teams and ensure markets in SEAA follow commercial guidelines and SOPs.  

MANAGE AND DEFINE HIGH-END MODEL STOCK AND SALES THROUGH COLLABORATION WITH MERCHANDISING & RETAIL TEAMS

• Define & follow up the model stock fulfilment.  Monitor and manage High-End stock routings throughout the year to support daily business and clients presentations. Analyze model stock achievement as well as stock quality by monitoring stock and sales data and propose appropriate action plan and transfers to the Merchandising & Business development manager 

• Co-build the SEAA product strategy with markets.  

• Advice Markets on the Special requests and follow through the process and work closely with markets to ensure the best client experience and manage the expectations.  

• Provide weekly/monthly/yearly KPI report 

EVENTS & ROUTINGS FOR HIGH-END STOCK MANAGEMENT 

• Co-define with markets and HBD the HE pieces assortments for all events and routings in SEAA 

• Support Merchandising & Business development manager, SEAA markets in preparing for International and Regional events: communication with markets, sales tools, documents for Operations/Insurance, gathering qualitative and quantitative feedback from markets for a new launch… 

• Assist in the event follow up of timely pieces transfers for delivery and presentation 

• Ad-hoc support market’s event upon need 

PROCESSES & SYSTEM IMPROVEMENT 

• Professionalize the High-end business activities in SEAA & SG. Automate and standardize the transactional/ administrative tasks and operational process which are mainly manually done by excel and emails.   

• Be an expert on the merchandising/operation flow and provide daily operational support to SEAA markets.  

• Ensure markets follow guidelines set by Global and Regional (commercial guidelines, processes)   

• Work closely with IT / Global HBD / Operations for system improvement (transfers, sales registration, analysis, after sales service etc.) 

• Set up SOPs for all HE processes and update HE SEAA sphere. Update SOPs upon need and propose the markets training directions. 

QUALITY CONTROL & AFTER SALES SERVICE 

• Lead SEAA and influence global’s High Jewellery Quality Control and Manipulation standard and procedures from production centric to client centric.  

• Communicate and ensure the implementation of High end pieces handling and packing SOP  

• Collect feedback from markets and provide recommendation to the After-sales service team in SEAA and global on the QC SOP 

• Monitor and implement measures to prevent the damage of stock due to improper handling and packing by markets.  

• Improve the condition of high end pieces in SEAA & SG. Make decision on exceptional repairs before pieces sold to improve the conversion rate for important presentation. 

You are Energised by  

• Thinking innovatively of different ways to approach projects & challenges, leveraging insights, data, and strategic planning 

• Being agile, flexible and able to deal with ambiguity 

• Leading courageously and able to challenge the status quo 

• Collaborating with diverse teams at all levels of organization 

• Influencing critical topics and facilitating meaningful conversations in a non-hierarchal way 

What You Will Bring  

•  Analytical mind set 

• Strong collaboration skills, good team player and good relation and communication skills 

• Agile, flexible and able of adaptability 

• Able to deliver in a fast-paced and multi-cultural environment 

• Eager to learn and to understand the business 

• Innovative and proactive 

• Outspoken, able to challenge status quo 

Key Measurement of Impact 

• Achievement of High end sales target  

• Sufficient level of Model stock in SEAA to support the sales 

• Productivity of the Model stock in Events and Boutiques 

• Timely delivery of pieces to markets and adequate level of assortment vs. planning 

• Improve the condition of high end pieces in SEAA 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.