The standard we hold for our guests is the same standard we hold for our team. Seen, heard, valued and at ease applies in both directions.

High Note Hospitality Group is an independent group, founded and run by hands-on operators. Our first venue, Chip Bee Bistro, has been trading at Chip Bee Gardens since July 2025. Our second, opens in the Botanic Gardens late in 2026. We are small, deliberately so, and we are building.

Working here means joining a team that takes the craft seriously and the work personally. You will have clear standards, real support, and the trust to make the calls that matter in the moment. You will also have a direct line to the people building the group, because we are the people building the group.

Reports to: Guest Experience Manager
Employment type: Full-time, permanent
Location: Botanic Gardens, Singapore

About the role

The Guest Experience Supervisor is the person who makes sure every guest feels seen, heard, valued and at ease. You run the floor during service, lead the front-of-house team in the moment, and own the standard of hospitality the guest actually experiences, not the one we describe in the handbook. You work alongside the Restaurant Manager, Head of Guest Experience & Hospitality Strategy and the Group Executive Chef, and you have direct access to the founders.

This is a hands-on role. You are on the floor every shift. You read the room, anticipate the table, make the calls, and pick up the slack. You are also a coach. The team you lead will be only as strong as the standards you hold and the example you set.

What you'll own

• Floor leadership during service, including pre-service briefings, mid-service adjustments, and post-service debriefs
• Guest experience from arrival to farewell, including reservations management via SevenRooms and guest profiling
• Service flow, pace, and recovery when things go wrong
• Day-to-day coaching and feedback for the FOH team
• Opening and closing checklists, cleanliness, and floor readiness
• Wine, beverage, and menu knowledge across the team
• Escalation point for guest issues, with authority to make recovery calls in the moment
• Daily handover with the kitchen and the Restaurant Manager
• Oversee venue equipment, maintenance & cleanliness, taking necessary corrective actions.

What we're looking for

Essential

• Three or more years of FOH experience, with at least one year in a supervisory or senior service role

• Genuine warmth, presence, and the instinct to put guests at ease

• Ability to lead a team during the pressure of service without losing composure or standards

• Strong working English and the confidence to host any table, from a regular to a first-time guest

• Right to work in Singapore

Desirable

• Experience with SevenRooms or an equivalent reservations platform

• Wine knowledge to WSET Level 2 or equivalent practical fluency

• Experience in independent or chef-led restaurants, as opposed to large-group chains

• Exposure to opening or building a new venue

What we offer

• A salary aligned to the Singapore market for senior FOH roles, reviewed annually

• Paid leave, public holidays, medical coverage, and parental leave

• Staff meals on every shift, and a clear policy on dining at the bistro on your days off

• Real career progression. Our group is growing and we are building the leadership group from the inside first

• Access to training, courses, and industry exposure, including tasting trips and visits to other venues we admire

• Direct working relationship with the founders. No layers between you and the people who own the standards

A Front Counter Crew focuses on customer service and operations, including greeting and assisting customers, taking orders, processing payments, maintaining cleanliness, and ensuring customer satisfaction. Key responsibilities involve efficient and accurate order handling, maintaining a positive attitude, following health and safety standards, and contributing to a smooth front-of-house operation.

Responsibilities

• Handle cash and credit card transactions, operate point-of-sale (POS) systems, and ensure accuracy in payments.
• Maintain a clean and organized dining area, serving areas, and the front counter itself.
• Communicate effectively with back-of-house (BOH) and other front-of-house (FOH) team members to ensure smooth operations.
• Adhere to all health and safety guidelines, including proper food handling.
• Monitor and restock supplies, ensure an adequate supply of items, and rotate stock using the First-In, First-Out (FIFO) method.

Any other jobs or duties assigned by the Manager from time to time.

Job Requirements:

• Basic IT knowledge, ability to handle the POS system.
• Money sensitive.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment.
• Basic math and cash handling experience.
• Ability to stand for long periods.
• Flexibility to work weekends and holidays.
• Familiarity with food hygiene and sanitation procedures.

We are looking for an experienced Customer ServiceManager to provide excellent customer service and to promote this ideathroughout the organization. The goal is to keep the department running in anefficient and profitable manner, to increase customer satisfaction, loyalty andretention and to meet their expectations.

Responsibilities:

·       Improve customer service experience, create engaged customers andfacilitate organic growth

·       Take ownership of customers issues and follow problems through toresolution

·       Set a clear mission and deploy strategies focused towards that mission

·       Develop service procedures, policies and standards

·       Keep accurate records and document customer service actions anddiscussions

·       Analyze statistics and compile accurate reports

·       Recruit, mentor and develop customer service agents and nurture anenvironment where they can excel through encouragement and empowerment

·       Keep ahead of industry’s developments and apply best practices to areasof improvement

·       Control resources and utilize assets to achieve qualitative andquantitative targets

·       Adhere to and manage the approved budget

·       Maintain an orderly workflow according to priorities

Qualifications:

·      Proven experience in a customer service position.

·      Proficiency in Microsoft Office and customerservice software.

·      Excellent knowledge of management methods andtechniques.

·       Excellent leadership and interpersonal skills.

Management Trainee — Job Scope

Purpose

• Build future frontline and mid-level managers by giving structured, rotational exposure to core business functions and leadership fundamentals.

Program Structure

• Rotations: 3–6 placements across key functions (e.g., operations, sales, customer service, marketing, finance), typically over 6–24 months.
• Learning modes: on-the-job shadowing, stretch projects, classroom/e-learning, mentorship with senior managers, regular performance check-ins.
• Outcomes: readiness to step into assistant manager/shift lead/department supervisor roles upon completion.

Core Responsibilities

• Operations: learn day-to-day workflows, KPIs, SOPs; assist with scheduling, inventory, process compliance, and continuous improvement.
• Customer excellence: handle customer interactions, resolve escalations, capture feedback, and implement service recovery.
• Sales and marketing support: participate in local sales efforts, lead-gen activities, promotions, basic CRM hygiene, and reporting.
• Financial basics: support budgeting/forecast inputs, cost control initiatives, variance checks, and profitability analysis at the unit/branch level.
• People and leadership: assist with onboarding, shift coordination, task delegation, coaching peers, and supporting engagement and safety initiatives.
• Analysis and reporting: track KPIs, prepare weekly/monthly reports, present insights and recommendations to managers.
• Projects: deliver rotation-specific projects (e.g., reduce turnaround time, improve NPS, optimize inventory), including problem definition, data analysis, implementation, and measurement.
• Compliance: learn and uphold company policies, risk, quality, and regulatory requirements relevant to each function.

Success Metrics

• Operational KPIs: service levels, cycle/turnaround time, utilization, shrink/waste, asset/fleet health where applicable.
• Customer metrics: CSAT/NPS, complaint resolution time, repeat rate.
• Financial: contribution to cost savings, margin improvement, revenue lift from assigned initiatives.
• People/leadership: team feedback, reliability in shift coverage, quality of delegation and coaching.
• Learning milestones: completion of rotation objectives, assessments, certifications, and manager evaluations.
• Project impact: quantified improvements delivered and sustainability of changes.

Skills Developed

• Business literacy: P&L basics, KPIs, workflow design, capacity planning.
• Leadership: communication, situational leadership, conflict resolution, decision-making under time/ambiguity.
• Analytical capability: Excel/Sheets, basic data analysis/visualization, problem-structuring.
• Customer orientation: needs discovery, empathy, service recovery, upsell/cross-sell.
• Adaptability and execution: prioritization, ownership, follow-through across diverse functions and environments.

Eligibility and Experience

• Education: typically bachelor’s degree (business, operations, finance, marketing, or related fields).
• Experience: internships or part-time operational/customer-facing roles preferred; fresh grads considered.
• Attributes: learning agility, initiative, teamwork, integrity, and willingness to be hands-on.

Career Path Post-Program

• Typical landing roles: Assistant Manager, Shift/Team Lead, Department Supervisor, Junior Operations/Sales Manager.
• Longer-term progression: Branch/Unit Manager, Function Manager, Area/Regional roles depending on performance and business needs.

Governance and Support

• Assigned mentor and rotation manager for each placement.
• Clear rotation charters with objectives, deliverables, and evaluation criteria.
• Midpoint and end-of-rotation reviews; capstone project and final panel assessment.

Optional Add-ons (to tailor by industry)

Fleet/asset management exposure (mobility/logistics).
Store/branch P&L ownership sprints (retail/hospitality).
Basic safety, quality, or regulatory certifications (e.g., ISO, food safety, HSSE).
Digital tools stack training (POS/ERP/CRM/BI dashboards).

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to Del•••••••@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd
Tel: 69•• •754
EA Registration Number: R24124723
EA License number: 02C4944
EA Personnel: Delwin Lim Junjie

We are seeking a proactive and technically strong Cloud Engineers with hands-on experience in designing, deploying, and managing cloud infrastructure. The ideal candidate should have solid knowledge of cloud platforms (AWS, Azure, or GCP), networking fundamentals, virtualization, and security best practices.

Key Responsibilities

• Design, implement, and manage cloud infrastructure solutions across public and hybrid cloud environments (e.g., AWS, Azure, GCP).
• Plan, execute, monitor, and deliver cloud migration, deployment, and infrastructure upgrade projects.
• Provision and maintain cloud resources using Infrastructure as Code (IaC) tools.
• Ensure high availability, scalability, security, and performance of cloud-based systems.
• Monitor cloud environments and ensure compliance with contractual Service Level Agreements (SLAs).
• Perform routine maintenance, patching, backup management, and disaster recovery planning.
• Implement and manage virtual networks, VPNs, firewalls, and security configurations in cloud environments.
• Collaborate with DevOps and application teams to support CI/CD pipelines and containerized workloads.
• Troubleshoot, diagnose, and resolve cloud infrastructure and network-related issues.
• Prepare technical documentation, architecture diagrams, and project reports.

Job Requirements

• Min 0 to 2 years of working experience required.
  Strong knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
• Experience with virtualization, hypervisors, and cloud-native services.
• Hands-on experience with Infrastructure as Code tools (e.g., Terraform, CloudFormation, ARM).
• Familiarity with containerization and orchestration tools (Docker, Kubernetes).
• Knowledge of networking concepts including VPC, VPN, firewalls, load balancers, and routing.
• Understanding of security best practices in cloud infrastructure.
• Strong analytical and problem-solving skills with a proactive mindset.
• Excellent communication skills to engage both technical and non-technical stakeholders.
• Ability to work independently as well as collaboratively in a fast-paced environment.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Elevating every call into a premium patient journey

About Dental Lounge

Dental Lounge is a modern, patient-centric dental clinic located in Orchard, designed to deliver a refined, calm, and premium dental experience.

We believe every interaction — from the first phone call to post-treatment follow-up — should feel thoughtful, unhurried, and reassuring.

About the Role

We are looking for a Patient Experience Concierge to be the first voice of our clinic.

This role is ideal for someone who enjoys meaningful conversations, high-touch service, and creating a sense of trust and comfort — especially for patients who may feel anxious about dental visits.

You will play a key role in shaping how patients perceive our clinic — even before they step through the door.

Key Responsibilities

We are seeking a proactive and technically strong Cloud Engineers with hands-on experience in designing, deploying, and managing cloud infrastructure. The ideal candidate should have solid knowledge of cloud platforms (AWS, Azure, or GCP), networking fundamentals, virtualization, and security best practices.

Key Responsibilities

• Design, implement, and manage cloud infrastructure solutions across public and hybrid cloud environments (e.g., AWS, Azure, GCP).
• Plan, execute, monitor, and deliver cloud migration, deployment, and infrastructure upgrade projects.
• Provision and maintain cloud resources using Infrastructure as Code (IaC) tools.
• Ensure high availability, scalability, security, and performance of cloud-based systems.
• Monitor cloud environments and ensure compliance with contractual Service Level Agreements (SLAs).
• Perform routine maintenance, patching, backup management, and disaster recovery planning.
• Implement and manage virtual networks, VPNs, firewalls, and security configurations in cloud environments.
• Collaborate with DevOps and application teams to support CI/CD pipelines and containerized workloads.
• Troubleshoot, diagnose, and resolve cloud infrastructure and network-related issues.
• Prepare technical documentation, architecture diagrams, and project reports.

Job Requirements

• Min 0 to 2 years of working experience required.
  Strong knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
• Experience with virtualization, hypervisors, and cloud-native services.
• Hands-on experience with Infrastructure as Code tools (e.g., Terraform, CloudFormation, ARM).
• Familiarity with containerization and orchestration tools (Docker, Kubernetes).
• Knowledge of networking concepts including VPC, VPN, firewalls, load balancers, and routing.
• Understanding of security best practices in cloud infrastructure.
• Strong analytical and problem-solving skills with a proactive mindset.
• Excellent communication skills to engage both technical and non-technical stakeholders.
• Ability to work independently as well as collaboratively in a fast-paced environment.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.