Total 348 information technology job vacancies in Information Technology category in Malaysia

Job Description

The Data & Analytics Engineer is responsible for designing and developing robust, scalable data pipelines, data marts and business intelligence dashboards to be used across Singapore Airlines Group.

Key Responsibilities:

•Understand business processes, applications and how data is created, stored and gathered in Singapore Airlines Group.

•Use big data tools and platforms to create and maintain data pipelines, making sure pipelines are robust, scalable, and reliable. Troubleshoot and rectify issues with data pipelines as necessary.

•Build expertise and domain knowledge on the data. Establish and own the data quality and SLA for various data flows.

•Explore, analyse, and aggregate various types of data to provide business insights to the data team stakeholders. Create compelling story and visualisation to convey these insights. Ask right and inquisitive questions of the data to deliver analytics solution to the business.

•Design, build and manage data marts to satisfy our growing data needs.

•Be part of a project team to manage and deliver project deliverables, resources and timelines.

•Any other ad-hoc duties.

•This is an individual contributor role.

•Note: You could be posted to any subsidiary in SIA Group.

Requirements

•BS degree in Data Science & Analytics, Computer Science or a related technical field.

•Possess good communications skills to understand our customers' core business objectives and build end-to-end data centric solutions to address them.

•Ability in analyzing data to identify deliverables, gaps and inconsistencies.

•Good critical thinking and problem-solving abilities.

•Ability to work independently and manage multiple task assignments.

•More than 2 years of SQL and Python experience is required.

•Experience working with AWS, GCP, and infrastructure-as-code systems. DevOps experience is a plus.

•Experience in ETL pipeline design, implementation and maintenance.

•Experience working with visualization tools (specifically Tableau would be preferred).

Job Description

At Singapore Airlines’ Digital Innovation Lab (KrisLab), we drive impactful digital innovation by experimenting with new digital solutions in collaboration with our employees across Singapore Airlines (SIA) Group, Business Units (BUs), IT teams, startups/scaleups, research partners. Our mission is to drive the growth of digital innovation culture and create competitive advantages by solving business problems and leveraging new and emerging technologies. As a lean, agile, self-directed, focused and forward-thinking team, we deliver tangible business values and outcomes to the company and shape the future of aviation and travel through digital innovation and emerging technologies.

We are seeking a dynamic and creative Digital Innovation Technologist who has the passion and drive to contribute across the following three key domains and any other roles/responsibilities as assigned by the department manager from time to time:

1. SIA Digital Innovation Programs and Initiatives

2. Research & Development (R&D)

3. Innovation Partnerships

This is a high-ownership role that blends strategic and out-of-the-box thinking, outcome-driven execution and cross-functional collaboration, relationship building and stakeholder management. You will work on initiatives from idea to validation and partner with internal teams and/or external collaborators to unlock new capabilities and bring impactful and meaningful values for Singapore Airlines Group.

Key Responsibilities

1. Digital Innovation Programs and Initiatives

• Collaborate with BUs and IT teams to identify new opportunities for experimentations through formal planning and ad hoc engagements, leading to impactful business results.
• Scope and lead innovation projects, including rapid prototyping, Proof-of-Concepts (POCs), pilots and working with stakeholders to support implementation
• Work with internal stakeholders and/or external technology and innovative solution providers to test, validate, assess outcomes, drive the process to make timely decisions on these experimentation opportunities towards implementation when real benefits could be reaped
• Support transition of successful pilots into implementation

2. Research and Development

• Drive the efforts to raise the awareness of the general staff population, management and executives on the latest developments in technologies and industry use cases
• Support the end-to-end management of R&D collaborations with universities (e.g. NUS) and research institutions (e.g. A*STAR), as well as other potential R&D partners and collaborators. This includes :

i. Align project goals and scope with BUs’ needs and research partners’ capabilities

ii. Manage stakeholders, track milestones, manage budgets and handle project reporting

iii. Structure and drive long-term R&D initiatives to support strategic innovation ambitions

3. Innovation Partnerships

• Build and manage relationships across the open innovation ecosystem, including startups, scaleups, venture capitals, trade and government agencies, trade associations, tech companies etc. globally
• Scout and evaluate external solutions best fit to address SIA’s business challenges
• Support innovative solution sourcing for the SIA Accelerator programme and other co-innovation efforts

Requirements

• 2-3 years of relevant experience in innovation, project development, R&D project management, startup/tech engagement and exploring the use cases for new technologies in the enterprise context
• Strong stakeholder management, relationship building, EQ, communication, story-telling and negotiation skills
• Possesses strong AQ and demonstrated tenacity in the pursuit of innovation opportunities and solutions, the drive to make things happen and managing uncertainties and change
• Comfortable working with ambiguity and driving clarity through structured and strategic thinking
• Demonstrated ability in managing cross-functional or external-facing projects across levels
• Background in science, engineering, business or tech preferred
• Preference for candidates who have the following experiences, mindset and habits

1. Exposure to startup ecosystems, accelerators or open innovation platforms

2. Familiarity with agile experimentation, design thinking or lean startup methodology

3. Being AI (artificial intelligence) native –use AI / Generative AI / Agentic AI from planning to execution of roles, processes and projects

Job Description:
We are seeking a skilled Automatic Door Technician to install, service, and maintain automatic door systems. The role involves on-site work, troubleshooting mechanical and electrical issues, and ensuring all systems operate safely and efficiently.

Key Responsibilities:

• Install and commission automatic door systems (sliding, swing, folding, revolving)
• Perform routine maintenance and inspections
• Diagnose and repair mechanical, electrical, and sensor-related faults
• Replace components such as motors, controllers, rollers, and safety sensors
• Ensure compliance with safety standards and regulations
• Liaise with clients on-site and provide technical support
• Prepare service reports and documentation

Requirements:

• Experience in automatic doors, access systems, or related fields (e.g., electrical/mechanical technician)
• Basic knowledge of electrical wiring and control systems
• Ability to read technical drawings and schematics
• Hands-on, problem-solving mindset
• Willingness to travel to job sites (company vehicle will be provided)
• Relevant certifications or licenses (if required locally)

Preferred Skills (optional but useful):

• Experience with brands like Dormakaba, GEZE, Nabco, etc.
• Knowledge of access control integration (card readers, sensors)
• Familiarity with safety standards for automatic doors

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

As a Junior Cyber Security Analyst, you will play a crucial role in ensuring the security and integrity of our organizations digital assets.

Collaborating with a dynamic team, you will intake cybersecurity related requests from internal and external entities that require triage, remediation or escalation.

This entry level position provides an opportunity for learning and growth in the ever-evolving field of cybersecurity.

If you are passionate about safeguarding digital environments and eager to build a career in cybersecurity, we invite you to join our team.

Responsibilities:

• Answer incoming calls to assist with information security inquiries or issues.
• Document all interactions accurately for record-keeping and analysis.
• Follow established processes and guidelines to handle common issues.
• Collaborate with team members to resolve more complex problems or escalate as necessary.
• Monitor your assigned queues and work cases in an efficient and effective manner

Skills:

• Effective typing skills
• Familiarity with Cyber Security and Information Technology
• Strong problem-solving and critical thinking skills
• Effective communication and interpersonal skills

• Perform installation, racking, and de-racking of servers, network devices, and IT equipment in data centre environments

• Execute structured cable management, including routing, labelling, and documentation of copper and fibre cabling

• Provide smart hands support for remote engineers, including hardware troubleshooting, patching, and basic configuration

• Monitor and maintain data centre infrastructure to ensure optimal performance and uptime

• Conduct hardware checks, diagnostics, and component replacements (e.g., disks, power supplies)

• Maintain accurate asset inventory, rack layouts, and cable documentation

• Support power-up, connectivity testing, and verification of newly installed equipment

• Adhere to data centre standards, safety procedures, and change management processes

Job Requirements

• Trained / Certified in Information Technology, Telecommunication/Computer Engineering or related fields
• Hands-on experience in Data Center operations, familiarity with facility management, server hardware and network equipment
• Familiar with Windows servers and operating systems
• Familiar with setup and configuration of the server
• Work effectively with minimal direction or supervision for day-to-day tasks and communicate outcomes
• Fast-learning ability, willing to pick up new skills and technologies

KPMG has a strong SAP Digital Transformation team in this region, and we are assisting several clients with End-to-End business transformation initiatives enabled by SAP solutions. Our practice is further expanding, and we are currently seeking an SAP Basis consultant to join our team. You are expected to possess functional and technical expertise to deploy SAP Basis solutions and best address our customers’ needs.

Responsibilities

• Role is expected to be responsibilities interaction with clients for consultation, project execution, SAP Sizing understand for RISE, SAP performance tuning and other activities associated with support of leveraged SAP environments.
• SAP Basis tasks: Installations and Configurations (SAP S/4 HANA, FIORI, BTP, Cloud connector, SOLMAN, CALM, etc.), S4 Hana Upgrades, SPS, SAML, SSO configuration, Charm, TMS configuration, System Refreshes and Client copies.
• Capable to manage SAP System Architecture, Hardware, and integration landscape and Responsible to manage SAP Business Continuity Planning, Disaster Recovery.
• Experience with implementing an S4/HANA Data migration and transformation efforts during new implementations and upgrades.
• Experience with cutover planning and preparation of data migration runbooks.
• Provide technical leadership to troubleshoot and optimize system performance, ensuring stability and availability of Systems.
• Working knowledge on SAP Patch upgrades & monthly/Quarterly Unix OS Patching activities.
• BTP Configuration, Workzone. Expertise in Troubleshooting range of issues and providing root cause analysis from S/4 HANA to SAP BTP Service and 3rd Party surrounding systems.
• Experience in designing appropriate data migration solutions including, SAP Data Extraction, Transform and Load.
• Experience in cloud environments (e.g., Azure, AWS, GCP) and performance optimization techniques.
• Oversee presales efforts, including developing technical solutions, creating proposals, and delivering client presentations.
• Work closely with sales and business development teams to support bid processes and uncover new business opportunities.

The ideal candidate should possess:

• Bachelor's degree from an accredited college or university is preferred
• Minimum of 6+ years of experience in SAP BASIS/ ABAP Application and Administration.
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Self-motivated and can deliver results and meet timelines with minimal direct supervision

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22 countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for Senior Software Engineer which would be based in Singapore

Responsibilities:

• Bachelor's degree with minimum 5 years of relevant experience in software development, DevSecOps, and production/platform support.

• Proficient in modern programming languages (C#, TypeScript/JavaScript) with hands-on experience in Test Driven Development (TDD).

• Solid understanding of SOLID principles, design patterns, and data models.

• Hands-on experience with building and integrating REST APIs and webhooks.

• Familiarity with CI/CD pipelines, Git, and infrastructure-as-code principles.

• Experience with identity and access management (SSO, OAuth, SCIM).

• Familiarity with AWS EKS, and Snowflake.

• Proven problem-solving, analytical, communication, leadership, and stakeholder management.

Company Overview

Hwappu Group (ワップ コーポレーション) is an integrated environmental enterprise with product development, manufacturing, and sales. It operates R&D and service centers in Japan, Singapore, America, Thailand, and China.

Job Summary

Lead technical operations, after-sales service, and engineering support for water purification and intelligent equipment, ensuring system stability and operational excellence across Singapore and regional markets.

Responsibilities

• Lead and manage technical operations and after-sales service for water purification systems, smart water dispensers, vending machines, and related equipment to ensure high service quality and equipment reliability
• Develop and implement technical standards and procedures to enhance service efficiency and operational consistency across locations
• Oversee installation, troubleshooting, and urgent repair of machines on-site to minimize downtime and maintain customer satisfaction
• Build, train, and lead a localized technical service team to deliver effective field support and continuous improvement
• Analyze technical failures and operational issues to develop preventive measures and optimize system performance
• Coordinate with cross-functional teams and regional offices to align technical service strategies and share best practices
• Monitor key performance indicators related to equipment stability and service delivery to drive continuous operational excellence

We are seeking a Regulatory Assessment Lead with a deep background in audit, regulatory, and industry assessments to join our growing Technology Risk and Controls organization.

As a Regulatory Assessment Lead in Cybersecurity and Technology Controls, you will evaluate the firm's technology control environment against applicable regulatory requirements and industry standards. You will translate complex regulatory obligations and provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls comply with regulatory requirements and industry standards.

This role serves as the primary assessment lead, interfacing with internal auditors, compliance and risk teams, technology stakeholders and business product teams to drive complex assessments. The role ensures the firm's continuous compliance with key regulatory and industry standards, including CRI Profile, Swift CSP, CHAPS CRM, HKMA CRAF, and Japan CSSA.

The successful candidate will provide strategic direction and expert leadership in audit readiness and assessment practices, while driving continuous improvement in the firm's control posture. Strong knowledge of risk management principles and practices will enable you to deliver innovative solutions and lead a diverse team in a complex and evolving regulatory environment.

Job responsibilities

• Lead end-to-end delivery and drive efficient and effective execution of assessments, ensuring the firm's technology control environment meets applicable regulatory obligations and industry standards.

• Communicate issues and observations identified from our assessments to relevant stakeholders, including root cause analysis and resolution recommendations.

• Provide subject matter expertise in regulatory assessments, ensuring that the organization adheres to applicable regulations and industry standards such as CRI Profile, Swift CSP, CHAPS CRM, HKMA CRAF and Japan CSSA.

• Partner with LOBs, global risk and control functions, cybersecurity and technology teams to conduct control assessments, ensuring compliance with regulatory requirements and alignment with the Firm’s policies, standards and procedures.

• Build and sustain trusted relationships with Location CISO, Regulatory Engagement Management team, LOB technologists, CCOR (Compliance Conduct and Operational Risk), and Internal Audit to facilitate cross-functional collaboration and drive progress toward shared goals.

• Collaborate with global teams to ensure consistency of assessment methodologies, tooling, and reporting standards across regions.

• Manage and mentor junior team members, fostering a culture of excellence, continuous learning, and regulatory awareness within the APAC assessments practice.

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Management Information Systems, Cybersecurity or related disciplines.

• 5+ years of experience or equivalent expertise in technology risk management, information security, technology audit or related field with a focus on assessments in the financial services industry.

• Demonstrated experience leading regulatory assessments, control evaluations, or technology audits in a large organization.

• Strong understanding of industry risk frameworks (CRI Profile, ISO 27001, etc.) and practical experience with regulatory and industry requirements, including Swift CSP, CHAPS CRM, HKMA CRAF and Japan CSSA.

• Proficient knowledge of control evaluation of technology risk domains including cybersecurity, data governance, IT resilience, third-party risk management and change management.

• Experience with payments environment and familiarity with payments-specific regulatory standards and cybersecurity control requirements.

• Strong analytical, problem-solving, and critical thinking skills, with the ability to manage multiple priorities and deliver high-quality outputs under tight deadlines.

Preferred qualifications, capabilities, and skills

CISA, CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=65dbd5c0b6bbd12dfcc007d6673d3f5f

Job Title: Technology Researcher

Employment Type: Perm Role

Location: Singaporean, Central

About the Role:

We’re looking for someone who is naturally curious, adaptable, and driven to learn. Where you’ll be exploring technologies, analysing markets, and uncovering insights that shape business decisions.

The environment is fast-moving and constantly evolving priorities can shift, and new technologies emerge quickly. Success in this role isn’t just about research skills, but about how quickly you can get up to speed, connect the dots, and adapt your approach when needed.

If you enjoy figuring things out, working through ambiguity, and continuously learning, this role will suit you.

What You’ll Be Doing

• Research and track trends across the IT landscape, including understanding trends and emerging technologies

• Analyse regional markets to understand differences in customer needs, behaviours, and demand drivers

• Evaluate competitor products, features, and positioning to identify gaps and opportunities

What Success Looks Like

• You quickly get up to speed on new technologies, industries, or markets

• You’re able to shift focus and reprioritise as business needs evolve

• You take initiative to explore beyond the brief and surface meaningful insights

What We’re Looking For

• Strong curiosity and interest in understanding technology and digital products

• Adaptable, with the ability to pivot in a fast-changing environment

• Demonstrated willingness to learn, especially in unfamiliar or emerging domains

• Solid analytical and problem-solving skills with a structured approach to research

• Comfortable exploring and evaluating new technologies and digital solutions

• Clear communicator, able to engage stakeholders and present insights effectively

If you don’t meet every requirement but bring strong curiosity, adaptability, and a willingness to learn, we encourage you to apply or send your CV to r.koh@tenthrevolution.com

EA License Number: 11C3017

EA Personnel Number: R21100713

·      5 Work Days, 8.30am-5.30pm / 9am-6pm

·      Office Near to Kaki Bukit MRT, Singapore

·      Medical Benefits Provided

·      Entitled to Yearly Bonus & Performance Bonus

Job Responsibilities ( Junior / Senior Backend Engineer)

Design & Development

• Take ownership of the design, development, refactoring, and performance optimization of core system components, delivering high-quality and maintainable code.

Technical Innovation & Problem-Solving

• Research, design, and implement innovative solutions to address complex business and technical problems, particularly in high-concurrency scenarios.

System Architecture

• Contribute to system architecture decisions, focusing on scalability, high availability, and fault tolerance.

Full-Lifecycle Participation

• Actively participate in the entire software development lifecycle, from requirements analysis and system design to testing, deployment, and operational monitoring.

Collaboration & Knowledge Sharing

• Work effectively with local and regional team members, as well as business unit partners.
• Share knowledge, promote best practices, and help elevate the team's overall technical capabilities.

Job Requirements

1. Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical discipline
2. Relevant software development experience.
3. Strong understanding of computer science fundamentals (operating systems, network principles, data structures, and algorithms)
4. Programming Languages: High proficiency in Java (including JVM internals and performance tuning) or Node.js (including its event-driven architecture and asynchronous programming model). Proficiency in both is a significant plus.
5. Frameworks & Middleware: Proficient with common open-source frameworks and tools such as Kafka, RocketMQ, Dubbo, Zookeeper, and Redis.
6. Deep knowledge of MySQL, including schema design, SQL optimization, and database scaling strategies.
7. System Experience: Proven, hands-on experience in building, deploying, and maintaining high-concurrency, high-performance, and high-availability systems.

Reolink, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions.

Our products are now trusted by millions of users acrossmore than 110 countries and regions worldwide. Building on this trust, wecontinue expanding our presence and bringing our innovations to more markets around the globe. 

Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most.

Opportunity for Bachelor's Degree / Master's Degree Holders that eager to pursue a PhD while simultaneously maintaining a full-time position in the industry.

• Fully-Funded PhD Positions – Synthetic Data Generation
• Fully-Funded PhD Positions – Agentic AI & Edge Computing
• Fully-Funded PhD Positions – Small Multimodal Models

Reolink via Industrial Postgraduate Programme (IPP)

• We currently have three research topics available for Postgraduate Students interested in exploring these opportunities.

Reolink is a leading AI video security camera firm based in Singapore, driving innovation in intelligent visual technology for both home and business. Founded in 2009, our products are trusted by millions of users across more than 110 countries. At the forefront of smart surveillance, Reolink develops cutting-edge unified AI systems—such as Reon Eura—engineered to deliver superior on-device object recognition, predictive risk assessment, and intelligent contextual analysis. We are committed to pushing the boundaries of edge computing, computer vision, and autonomous AI to create the next generation of reliable, user-centric security applications.

Programme Structure (IPP)

Successful candidates will be full-time salaried employees at Reolink (the partnering company) while simultaneously pursuing full-time graduate studies (PhD) at NTU & NUS.

This unique arrangement offers:

• Competitive monthly salary + full PhD tuition coverage.
• Hands-on industry experience alongside academic research.
• Joint supervision by NTU / NUS faculty and Reolink R&D leaders.
• Direct application of research to real-world AI and computer vision products.

Requirements for Joining Industrial Postgraduate Programme (IPP)

• Candidates must be strong in software engineering
• Bachelor's Degree or Master's Degree in Computer Science, Applied Mathematics, Electrical Engineering, Pattern Recognition, Artificial Intelligence, Automatic Control, Operations Research, Biology, Physics / Quantum Computing, Neuroscience, Statistics or a related field. 
• Excellent programming skills ( Python, C++ and deep learning frameworks such as PyTorch / TensorFlow).
• Solid understanding of software design, system integration, and deployment best practices.
• Strong analytical and mathematical foundation.

Remarks:

• 5 Work Days, 8.30am-5.30pm / 9am-6pm
• Office Near to Kaki Bukit MRT, Singapore
• Medical Benefits Provided
• Entitled to Yearly Bonus & Performance Bonus

Job Responsibilities

• Plan and carry out the new setup
• Provide guidance to the application user
• Provide application troubleshooting
• Log, escalate, and follow through with issues raised by users
• Support in the testing of new applications and enhancement patches
• Conduct training for users on the use of the application

Job Requirements

• NITEC/Diploma in IT or relevant discipline
• Possess good communication & interpersonal skills
• Patient, polite, friendly, and helpful personality
• Positive attitude, dynamic, resourceful, and independent
• Able to cope with a fast-paced environment
• Knowledge of Microsoft SQL will be an advantage
• Junior/entry-level are welcome. Training will be provided

We are seeking an experienced IT Security Manager (ITSM) to lead the implementation of IT Security Strategy across on-premises and cloud environments. The ideal candidate will work closely with internal IT teams and external vendors to uphold and enhance our cybersecurity posture.

Key Responsibilities:

1. Incident Response & Security Monitoring

• Work closely with SIRO/SIRM, IT Security Officer (ITSO) and SOC to monitor, detect, and respond to threats on-premises and on cloud.
• Lead Security Incident Response (IR) and post-mortem analyses for cybersecurity incidents arising from security threat events.
• Stay current with emerging threats, vulnerabilities, and threat intelligence related to cloud platforms.
• Disseminate security advisories, threat intelligence reports, security directives, and patch recommendations promptly to the relevant stakeholders in the agencies.
• Partake in tabletop exercises, security risk management activities, audits and third-party assessments to enhance incident response readiness.

2. Security Product Management

• Monitor security events on SIEM (e.g. Splunk, Cortex, Exa beam), perform event triage and analysis.
• Perform Vulnerability Assessments (Tenable Nessus) on applications (e.g. web client/server, mobile apps), networking and computing devices (e.g. firmware, Operating System).

3. Security Governance & Compliance

• Lead and conduct periodic security reviews to ensure adherence to IT Security Policies, Standards, Controls and industry best practices.
• Recommend and implement security initiatives and enhancement based on findings from tabletop exercises (TTX) and audits.
• Monitor and ensure compliance with secure configuration standards across network, systems and endpoint (i.e. CIS Hardening) at agencies.
• Analyse Vulnerability Assessment (VA) scan results, track and report remediation status according to the stipulated timeframe.

4. Network, Systems and Endpoint Security

• Manage, configure, and optimize security tools and platforms to ensure effective integration with network and IT infrastructure.
• Manage network, system, endpoint and runtime security of on-premises and cloud environments.
• Perform regular reviews of accounts for both on-premises and on cloud systems/applications.

5. Documentation and Reporting

• Implement and update security policies, technical baselines, Standard Operating Procedures (SOPs).
• Maintain documentation of security incidents, vulnerability assessments, security checklist, security controls and policies.
• Prepare and deliver regular reports to update security performance metrics, incident trends, compliance status and risk mitigation efforts.
• Ensure timely escalation and reporting of cybersecurity incidents to management and stakeholders.

6. Collaboration and Stakeholder Management

• Provide guidance and mentor a team of IT Security Officers (ITSOs).
• Collaborate with various IT teams (e.g. Infrastructure, Applications, Project) and external vendors to implement and maintain security controls and measures.
• Act as the key liaison with stakeholders (e.g. SIRO/SIRM, IT, Application Teams) and cloud service providers to align security practices with organizational cybersecurity strategies and compliance requirements.

Qualifications:

Education & Experience

• Bachelor’s degree in information security, Computer Science, or related field.
• Minimum 5 years of experience in IT Security leadership role, with preferably 1 year in Cloud Security.

Technical Skills

• Hands-on experience with security tools (e.g. SIEM, WAF, AV, EDR, PAM, DAM).
• Deep understanding of vulnerability management, threat analysis, and incident response processes.
• Good understanding of secure network design, endpoint security, and system hardening techniques.
• Familiarity with ICT security compliance frameworks, cybersecurity standards, and risk management practices.
• Familiar with IaC security (e.g. Terraform, CloudFormation) and CI/CD security.

Certifications

• Professional certifications such as CISSP or CISM are preferred.
• Cloud certifications such as CCSP, AWS Certified Security, Specialty, Azure Security Engineer Associate or equivalent would be advantageous.

Other Skills

• Strong analytical and problem-solving skills with attention to detail.
• Effective communication skills, both written and verbal, with the ability to clearly articulate security risks and recommendations.
• Ability to work independently with minimal supervision and collaboratively within a team in a dynamic and fast-paced environment.
• Proactive mindset with a continuous improvement attitude towards cybersecurity operations.

The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Granting software licenses for Internal technologies and ensuring tracking of access requests
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Triages tickets before reassigning to Tech Ops Analysts and Tech CoE
• Create, update and maintain all AGS Technology Operations support documentation as necessary
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.
• Coordinates VMS outages globally.