Total 27 job vacancies by Pccw Solutions Insys Pte. Ltd.

Key Responsibilities:

• Service Delivery Management - Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent must haves.
• Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

Soft Skills: Excellent communication, leadership, and client relationship management skills.

• Implement, Manage and Support AWS VPC, EC2, Cloudwatch, RDS, Security and Glass panel remediation, and Azure Cloud
• Integrate AWS VPC and AWS Cloud to external systems
• Windows Server 2008/2008 R2/2012/2012 R2/2016/2019 Standard/Enterprise administration, backup with restore and upgrade
• Windows Domain administration and setup
• Windows Server patch and security management
• Proficient in all latest windows operation system, server, network configuration & setup
• Other Third-Party Software Administration (e.g Third Sight, etc)
• Coordination for any server activities (e.g hardware replacement)
• Application setup & configuration
• Application deployments (bulk of the work)
• Monthly & Ad-hoc security patching (Windows, ESXi, Linux)

You bring

• Min. 4-5 years of Cloud experience, preferable in SI environment
• Preferably with Cloud certification, for example AWS Cloud solutions architect, Azure cloud practitioner etc.
• MS Excel knowledge for preparing monthly reports
• Flexible to work onsite from customer location

Lenovo PCCW Solutions (LPS) is a leading IT and technology solutions provider in the Asia Pacific region. We partner with governments and enterprises to achieve digital transformation excellence, driving business growth through our market-leading solutions and industry best practices. As a proud member of Lenovo Group, we have unlocked new synergies with Lenovo’s global reach and technological capabilities, focusing on AI, data practice and cloud. With our 4,000+ team of domain experts and a strong network of ecosystem partners, LPS is committed to providing cutting-edge AI-powered solutions and data practice to enable organizations excel in their digital journey

In this new role, you will be required to support a critical project during the Day-1 deployment and migration phase, as well as provide Day-2 BAU coordination support to handle user queries during the migration period.

Responsibilities:

The role will focus on coordinating the Job Verification Template process, stakeholder follow-ups, template validation, and tracking/reporting, ensuring that the required information for migration readiness is collected, verified, and tracked in a timely manner.

1. Job Verification Template Coordination

• Manage and maintain the Job Verification Templates required for system onboarding and migration preparation.
• Distribute templates to system owners and application teams.
• Track submissions and monitor return status of templates from stakeholders.

2. Returned Template Compilation and Consolidation

• Compile returned templates from users and consolidate the information into the central project tracking repository.
• Maintain organized records of submitted templates for tracking and reporting purposes.

3. Data Sanity Check and Validation

• Perform basic data sanity checks on submitted templates to ensure completeness, consistency, and correctness of the information provided.
• Identify missing, incomplete, or incorrect entries in the templates.

4. Targeted Follow-up and Amendments

• Follow up with specific system owners or users to clarify incomplete or inconsistent information.
• Coordinate with users to update, amend, and resubmit corrected information where required.

5. User Query Management

• Respond to user emails and queries related to Job Verification Templates and migration preparation.
• Provide guidance to users on completing the required templates.

6. Tracking and Reporting

• Maintain a centralized tracking list of submitted, outstanding, and corrected templates.
• Consolidate status updates and prepare progress reports for project management tracking and reporting.

7. Day-2 BAU Support During Day-1 Migration Phase

• Assist in handling user queries and coordination during Day-1 migration activities.
• Support communication between users, engineers, and project teams regarding migration-related matters.
• Track issues, queries, and follow-ups raised by users during the migration phase.

Requirements:

• Strong Microsoft Excel skills (data consolidation, tracking lists, filtering, validation, and reporting).
• Good proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Outlook).
• Strong organizational and coordination skills with attention to detail.
• Ability to manage multiple follow-ups and track outstanding items across stakeholders.
• Good written and verbal communication skills for handling user queries and email coordination.
• Ability to perform basic data validation and information checking.

We are looking for a highly motivated and experienced Associate Director, Sales to lead business development efforts for our Singapore Public Sector Accounts. The ideal candidate will have a proven track record of success in sales and business development, with good knowledge of the industry and a clear understanding of its challenges. You will drive revenue growth by identifying new business opportunities, cultivating relationships with key decision-makers, and delivering tailored solutions that meet client needs.

Key Responsibilities:

• Develop and implement a strategic business development plan focused on assigned ministry.
• Identify high-value target accounts/agency and pursue new business opportunities.
• Build and maintain strong relationships with key decision-makers at target accounts.
• Understand and effectively communicate our service offerings to executives, ensuring alignment with client needs.
• Collaborate with cross-functional teams to design and deliver customized solutions.
• Maintain a strong sales pipeline and consistently meet or exceed revenue targets.
• Provide regular updates on sales performance and market trends to leadership.
• Stay informed about industry trends, regulations, and the competitive landscape.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Security clearance to work on public sector projects.
• 10-15 years of experience in business development or sales, with a proven track record of exceeding sales goals.
• Strong knowledge of the Singapore public sector and an established network of contacts.
• Proven ability to build and maintain relationships with C-suite executives and key decision-makers.
• Excellent communication, presentation, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Experience with consultative selling methodologies and solution-based selling.
• A strategic thinker who can communicate a vision and align solutions across multiple business areas.
• Skilled in generating leads through various methods, including networking, cold outreach, industry events, and strategic partnerships.

We are seeking an experienced IT Security Officer (ITSO) to manage incidents, assess vulnerabilities, ensure policy compliance, and safeguard IT and network assets. The ideal candidate will work closely with internal IT teams and external vendors to uphold cybersecurity posture and compliance requirements.

Key Responsibilities:

Incident Response & Security Monitoring

• Track, manage, and escalate cybersecurity incidents and critical security threat events as required.
• Conduct information security awareness trainings to cultivate a security-conscious culture among staff.
• Stay current with emerging threats, vulnerabilities, and threat intelligence related to cloud platforms.
• Disseminate security advisories, threat intelligence reports, security directives, and patch recommendations promptly to the relevant stakeholders in the agencies.
• Partake in tabletop exercises, security risk management activities, audits and third-party assessments to enhance incident response readiness.

Security Product Management

• Perform Vulnerability Assessments (Tenable Nessus) on applications (e.g. web client/server, mobile apps), networking and computing devices (e.g. firmware, Operating System).
• Analyse vulnerability scan results, recommend remediation actions, and track resolution status.
• Monitor security events on SIEM (e.g. Splunk, Cortex, Exa beam), perform event triage and analysis.
• Perform onboarding and vulnerability scanning of computing devices before connecting to the corporate network to ensure compliance with cyber hygiene standards.

Security Governance & Compliance

• Conduct periodic security reviews to ensure adherence to IT Security Policies, Standards, Controls and industry best practices.
• Recommend and implement security initiatives and enhancement based on findings from tabletop exercises (TTX) and audits.
• Monitor and ensure compliance with secure configuration standards across network, systems and endpoint (i.e. CIS Hardening) at agencies.
• Analyse Vulnerability Assessment (VA) scan results, track and report remediation status according to the stipulated timeframe.

Network, Systems and Endpoint Security

• Manage, configure, and optimize security tools and platforms to ensure effective integration with network and IT infrastructure.
• Manage network, system, endpoint and runtime security of on-premises and cloud environments.
• Perform regular reviews of accounts for both on-premises and on cloud systems/applications.

Documentation and Reporting

• Implement and update security policies, technical baselines, Standard Operating Procedures (SOPs).
• Maintain documentation of security incidents, vulnerability assessments, security checklist, security controls and policies.
• Prepare and deliver regular reports to update security performance metrics, incident trends, compliance status and risk mitigation efforts.
• Ensure timely escalation and reporting of cybersecurity incidents to management and stakeholders.

Collaboration and Stakeholder Management

• Collaborate with various IT teams (e.g. Infrastructure, Applications, Project) and external vendors to implement and maintain security controls and measures.
• Provide security advisory and recommendations to support projects and system implementations.
• Act as the key liaison with stakeholders (e.g. SIRO/SIRM, IT, Application Teams) and cloud service providers to align security-by-design principles, cybersecurity strategies and compliance requirements.

Qualifications:

Education & Experience

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related discipline.
• Minimum 3 years of experience in Security Operations.

Technical Skills

• Hands-on experience with security tools (e.g. SIEM, WAF, AV, EDR, PAM, DAM).
• Deep understanding of vulnerability management, threat analysis, and incident response (IR) processes.
• Good understanding of secure network design, endpoint security, and system hardening techniques.
• Familiarity with ICT security compliance frameworks, cybersecurity standards, and risk management practices.
• Familiar with IaC security (e.g. Terraform, CloudFormation) and CI/CD security.

Certifications

• Professional certifications such as CISSP or CISM are preferred.
• Cloud certifications such as CCSP, AWS Certified Security, Azure Security Engineer Associate or equivalent would be advantageous.

Other Skills

• Strong analytical and problem-solving skills with attention to detail.
• Effective communication skills, both written and verbal, with the ability to clearly articulate security risks and recommendations.
• Ability to work independently with minimal supervision and collaboratively within a team in a dynamic and fast-paced environment.
• Proactive mindset with a continuous improvement attitude towards cybersecurity operations.

Overview

In this role, you will manage assigned IT projects and selected IT operational activities to ensure adherence to budget, schedule, scope, and compliance requirements. You will be responsible for end-to-end project delivery—from initiation through implementation and operational handover—while also overseeing ongoing infrastructure operations such as security reviews, health checks, change management, and vendor coordination.

Responsibilities:

Project Delivery & Governance

• Ensure all projects are delivered on time, within scope, within budget, and in compliance with organizational and regulatory standards.
• Develop and maintain project scopes, objectives, and detailed project plans, involving all relevant stakeholders and ensuring technical feasibility.
• Gather, analyze, and plan business and technical requirements, aligned with approved standards and enterprise architecture.
• Monitor project progress and performance using appropriate systems, tools, and reporting mechanisms.
• Apply structured change management and verification techniques to manage changes in project scope, schedule, cost, and quality.
• Manage project issues, risks, dependencies, and escalations, ensuring timely resolution.
• Create and maintain comprehensive project documentation, including governance papers, status reports, RAID logs, and handover documents.
• Support project budgeting, cost tracking, and financial reporting, including IT contract, procurement, and payment management.

IT Operations & Infrastructure Oversight

• Oversee and coordinate IT operational activities post-implementation, ensuring smooth transition from project delivery to steady-state operations.
• Conduct and manage infrastructure reviews, including:

- Security posture and compliance reviews

- System and infrastructure health checks

- Capacity, availability, and performance monitoring

• Ensure daily, weekly, and monthly operational reporting for infrastructure, including uptime, incidents, problems, and service performance metrics.
• Support and govern change management processes (Change Requests, impact assessments, approvals, implementation, and post-change reviews).
• Coordinate and support incident and problem management activities in collaboration with operations teams and vendors.
• Ensure compliance with audit, regulatory, and cybersecurity requirements, particularly for infrastructure and security-related environments.

Stakeholder & Vendor Management

• Manage relationships with clients, internal stakeholders, and external vendors to ensure alignment and delivery of outcomes.
• Establish and maintain strong partnerships with third-party vendors and service providers, including review of SLAs, KPIs, and performance.
• Coordinate vendor activities across project delivery and operational support, ensuring accountability and service quality.
• Support vendor onboarding, renewals, contract variations, and compliance with organizational policies.

Requirements:

• 5–10 years of experience in IT with exposure to both project delivery and IT operations.
• Strong experience managing projects in the Public Sector / Whole-of-Government (WOG) environment.
• Proven experience across full project & operational lifecycle, from project initiation through implementation and operational handover and Operation & Support.
• Experience managing infrastructure-related projects, including:

- Security and compliance reviews

- Audit and regulatory requirements

- Exposure to cybersecurity solutions and controls

• Solid understanding of IT service management and operational processes, including:

- Infrastructure health checks and monitoring

- Daily operational reporting

- Change management and incident coordination

- Service Level management

• Strong experience working with internal teams, external customers and vendors, including multi-vendor environments.
• Excellent communication, stakeholder management, and documentation skills.
• Ability to manage project & operation concurrently while supporting ongoing operational responsibilities.
• Strong organizational, analytical, and problem-solving skills.

Responsibilities:

Service Delivery Leadership & Governance

• Provide overall leadership for service delivery across multiple government accounts under the GCC and hybrid infrastructure environment.
• Define, implement, and enforce service governance frameworks in alignment with GovTech’s ICT standards, IM8, and Ministry-level SLAs.
• Lead the end-to-end delivery lifecycle—covering incident, problem, change, and release management—ensuring consistent adherence to service protocols and escalation paths.
• Establish and maintain robust “maker-checker” and audit-ready processes to ensure accountability and compliance.

Stakeholder & Agency Engagement

• Serve as the senior point of contact for agency CIOs, IT Heads, and GovTech cluster leads, ensuring transparent communication and proactive escalation management.
• Conduct monthly and quarterly service reviews (QSRs) with agencies, highlighting operational performance, incident trends, remediation status, and improvement plans.
• Partner with GovTech and internal delivery teams to ensure alignment of service outcomes with national digital strategies and agency transformation goals.
• Build trusted executive relationships, providing strategic advisory on automation, observability, and cybersecurity readiness.

Operational Excellence & Service Transformation

• Drive automation and AIOps adoption (e.g., observability dashboards, ShipHat initiatives) to reduce manual workload and improve incident detection and response time.
• Oversee cloud service stability, cost optimization (FinOps), and compliance tracking across AWS GCC platforms.
• Ensure continuous service improvement (CSI) initiatives, leveraging ITSM tool integration (e.g., ServiceNow, Streams) for unified service visibility and SLA reporting.
• Champion structured governance on change freeze windows, security patching, and log review compliance (ABLR).

People & Resource Leadership

• Lead and mentor Service Delivery Managers (SDMs), Technical Leads, and Engineering Teams, fostering operational discipline, knowledge retention, and workforce motivation.
• Oversee workforce clearance planning, on/off-boarding, and knowledge transfer (KT) activities to ensure business continuity and compliance with security clearance requirements.
• Drive resource planning and backfill readiness, ensuring adequate coverage across AWS GCC environments and critical agency workloads.
• Promote a One LPS (or equivalent) culture that emphasizes collaboration, accountability, and service excellence.

Governance, Risk & Compliance

• Ensure all operations comply with IM8, ISO 27001, GovTech directives, and internal audit requirements.
• Partner with Cybersecurity teams to review security posture, manage vulnerability remediation, and support incident response readiness.
• Maintain audit-ready documentation for SLA evidence, SOPs, KT records, access matrices, and change approval records.
• Proactively identify and mitigate potential single points of failure (SPOF) and operational risks.

Financial & Performance Management

• Manage service contract financials, including forecasting, cost allocation, and TCV optimization.
• Monitor and report service KPIs, SLAs, and compliance metrics to senior management and agency stakeholders.
• Identify and drive opportunities for cost efficiency through automation, shared service delivery, and workload optimization.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related discipline; advanced degree preferred.
• Experience: Minimum 10 years of IT service delivery management experience, with at least 5 years leading large-scale managed services or cloud operations within the Singapore Government or regulated sectors.
• Proven success managing GovTech contracts, IM8-compliant environments, and multi-agency service portfolios.

Technical & Process Competencies

• Deep understanding of AWS GCC, and hybrid cloud architectures, including associated monitoring tools (CloudWatch, Azure Monitor, Grafana).
• Strong command of ITIL, ISO 20000, and ISO 27001 frameworks, with working knowledge of DevSecOps, AIOps, and FinOps practices.
• Familiarity with GovTech systems such as Streams, ServiceNow ITSM, ABLR, and CTS processes.
• Strong track record in service automation, observability, and structured change management under government compliance.

Leadership & Soft Skills

• Strategic leader with strong stakeholder management, executive communication, and crisis management capabilities.
• Adept at balancing cybersecurity and operational agility in compliance-driven environments.
• Excellent negotiation, presentation, and client engagement skills with a proactive, solution-oriented mindset.
• Collaborative and empathetic leadership style, able to inspire teams through vision, structure, and accountability.

We are seeking an experienced IT Security Manager (ITSM) to lead the implementation of IT Security Strategy across on-premises and cloud environments. The ideal candidate will work closely with internal IT teams and external vendors to uphold and enhance our cybersecurity posture.

Key Responsibilities:

1. Incident Response & Security Monitoring

• Work closely with SIRO/SIRM, IT Security Officer (ITSO) and SOC to monitor, detect, and respond to threats on-premises and on cloud.
• Lead Security Incident Response (IR) and post-mortem analyses for cybersecurity incidents arising from security threat events.
• Stay current with emerging threats, vulnerabilities, and threat intelligence related to cloud platforms.
• Disseminate security advisories, threat intelligence reports, security directives, and patch recommendations promptly to the relevant stakeholders in the agencies.
• Partake in tabletop exercises, security risk management activities, audits and third-party assessments to enhance incident response readiness.

2. Security Product Management

• Monitor security events on SIEM (e.g. Splunk, Cortex, Exa beam), perform event triage and analysis.
• Perform Vulnerability Assessments (Tenable Nessus) on applications (e.g. web client/server, mobile apps), networking and computing devices (e.g. firmware, Operating System).

3. Security Governance & Compliance

• Lead and conduct periodic security reviews to ensure adherence to IT Security Policies, Standards, Controls and industry best practices.
• Recommend and implement security initiatives and enhancement based on findings from tabletop exercises (TTX) and audits.
• Monitor and ensure compliance with secure configuration standards across network, systems and endpoint (i.e. CIS Hardening) at agencies.
• Analyse Vulnerability Assessment (VA) scan results, track and report remediation status according to the stipulated timeframe.

4. Network, Systems and Endpoint Security

• Manage, configure, and optimize security tools and platforms to ensure effective integration with network and IT infrastructure.
• Manage network, system, endpoint and runtime security of on-premises and cloud environments.
• Perform regular reviews of accounts for both on-premises and on cloud systems/applications.

5. Documentation and Reporting

• Implement and update security policies, technical baselines, Standard Operating Procedures (SOPs).
• Maintain documentation of security incidents, vulnerability assessments, security checklist, security controls and policies.
• Prepare and deliver regular reports to update security performance metrics, incident trends, compliance status and risk mitigation efforts.
• Ensure timely escalation and reporting of cybersecurity incidents to management and stakeholders.

6. Collaboration and Stakeholder Management

• Provide guidance and mentor a team of IT Security Officers (ITSOs).
• Collaborate with various IT teams (e.g. Infrastructure, Applications, Project) and external vendors to implement and maintain security controls and measures.
• Act as the key liaison with stakeholders (e.g. SIRO/SIRM, IT, Application Teams) and cloud service providers to align security practices with organizational cybersecurity strategies and compliance requirements.

Qualifications:

Education & Experience

• Bachelor’s degree in information security, Computer Science, or related field.
• Minimum 5 years of experience in IT Security leadership role, with preferably 1 year in Cloud Security.

Technical Skills

• Hands-on experience with security tools (e.g. SIEM, WAF, AV, EDR, PAM, DAM).
• Deep understanding of vulnerability management, threat analysis, and incident response processes.
• Good understanding of secure network design, endpoint security, and system hardening techniques.
• Familiarity with ICT security compliance frameworks, cybersecurity standards, and risk management practices.
• Familiar with IaC security (e.g. Terraform, CloudFormation) and CI/CD security.

Certifications

• Professional certifications such as CISSP or CISM are preferred.
• Cloud certifications such as CCSP, AWS Certified Security, Specialty, Azure Security Engineer Associate or equivalent would be advantageous.

Other Skills

• Strong analytical and problem-solving skills with attention to detail.
• Effective communication skills, both written and verbal, with the ability to clearly articulate security risks and recommendations.
• Ability to work independently with minimal supervision and collaboratively within a team in a dynamic and fast-paced environment.
• Proactive mindset with a continuous improvement attitude towards cybersecurity operations.

We are seeking an experienced Hybrid DBA Lead with both on-premise and cloud DBA expertise and a solid understanding of ITIL practices to manage and optimize our clients on-premise & cloud-based database systems. The ideal candidate will have hands-on experience with SQL Server, Oracle, AWS RDS, SQL/NoSQL databases, capable of ensuring high availability, performance, and compliance through structured processes, leading and mentoring a team of DBAs in terms of resource and technical matters.

Key Responsibilities:

• Lead a team of DBAs in the team resourcing and workplans, technical mentoring & support.
• Drive the standardization of database maintenance activities in terms of process, procedures, automation for all clients to drive efficient operations.
• Install, configure, and maintain database instances for different varieties of database when required.
• Monitor database performance, analyze resource utilization, and optimize SQL queries.
• Design and implement high availability solutions such as Log Shipping, Mirroring, Replication, Clustering, and Always On Availability Groups.
• Perform database backups, restores, and support disaster recovery processes.
• Apply security patches and updates to ensure security compliance.
• Troubleshoot and resolve issues across the database stack, including software, hardware, OS, and network layers.
• Implement database security measures to protect data integrity and confidentiality.
• Support application development teams by analyzing database requirements and optimizing database-related code.
• Address system vulnerabilities, apply fixes, and support legacy systems.
• Develop and maintain scripts for automation of routine tasks such as backups, monitoring, health checks, housekeeping and reporting.
• Create, maintain and update comprehensive documentation related to configurations, procedures, and issue resolution.
• Provide regular reports on database health, patch level, back as per requirements.
• Work collaboratively across teams to ensure database reliability, scalability, and performance.
• Participate in 24x7 on-call rotation, ensuring timely response to incidents as per SLAs.
• Collaborate with DevOps, Security, and Application teams to support change releases and service transitions.
• Apply ITIL-aligned incident, change, and problem management practices in daily operations. 

Technical Skillsets Requirements

MS SQL Server

• Install, configure, maintain, and upgrade SQL Server (2016/2019/2022) instances in cloud/on-prem environments.
• Configure Always On Availability Groups, Log Shipping, Replication, and other HA/DR solutions.
• Conduct performance tuning, query optimization, and implement indexing strategies.
• Automate administrative tasks using T-SQL and PowerShell.
• Migrate databases to AWS RDS and EC2 using best practices.
• Implement and manage security, including access control, encryption, and auditing.

Oracle Database

• Install, configure, and administer Oracle 12c, 19c databases (on-prem and AWS-hosted).
• Set up and manage Oracle Data Guard, RMAN backups, and tuning/diagnostics.
• Perform routine health checks, patching, schema changes, and space management.

AWS RDS (SQL Server & Oracle 19c), NoSQL databases (e.g. DynamoDB, MongoDB)

• Manage provisioning, configuration, and maintenance of RDS SQL Server and Oracle 19c instances.
• Monitor RDS performance, configure backup retention, parameter groups, and apply patches.
• Handle snapshots, restore operations, and troubleshoot RDS-related issues.

Required Skills and Experience:

• At least 8 years of DBA experience with strong focus on Microsoft SQL Server.
• 5+ years of hands-on experience managing Oracle12c, 19c databases.
• Experience with AWS RDS (SQL Server and Oracle), and performance tuning in cloud environments.
• Strong scripting skills in T-SQL, PL/SQL, and PowerShell.
• Deep understanding of HA/DR, backup/restore strategies, and cloud migration approaches.
• Experience with monitoring, alerting, and automation tools including CloudWatch, Azure Monitor.

Mandatory Certifications:

• Microsoft Certified: SQL Server DBA or Azure Administrator Associate
• AWS Certified Database – Specialty or AWS Certified Solution Architect Associate
• Oracle Database 12c, 19c Administrator Certified Professional

Soft Skills:

• Experienced in leading a team and ability to motivate, coach, and develop team members.
• Excellent communication, problem-solving, and documentation skills
• Ability to work independently and collaboratively in a remote or hybrid environment
• Flexible to support critical issues and on-call rotations if required

Good to Have:

• Working knowledge of MySQL and PostgreSQL incloud environments (especially AWS RDS)
• Exposure to DevOps tools, Terraform, CloudFormation, or CI/CD pipelines
• Experience with multi-region/multi-AZ deployments and cost optimization in AWS
• Exposure to WOG/GCC and GCC+ environments is a strong advantage

We are seeking a highly skilled and motivated IT professional to join our team as a Application Observability Engineer. This role specializes in implementing and managing Cisco Application Performance Monitoring Observability tools and demands a strong understanding of full-stack technologies, application architectures, network infrastructure, particularly those related to application performance management and network visibility. The engineer will ensure optimal performance and availability of critical applications by leveraging Cisco APM tools to monitor, analyze, and troubleshoot application behavior.

Key Responsibilities:

Application Performance Monitoring & Observability:

• Monitor critical applications using Cisco APM, and other observability tools to ensure performance and availability.
• Instrument, configure, and customize real user monitoring (RUM) agents for both web and mobile apps.
• Analyze RUM data with query languages or BI tools to uncover insights and recommend improvements.
• Utilize session-replay tools to diagnose user behavior and performance issues.
• Develop custom queries and metrics to enhance visibility into key problem areas in customer environments.
• Build and maintain dashboards, alerts, KPIs, and performance trend reports.
• Support and maintain health of monitoring platforms, including regular patching and upgrades.
• Create knowledge base articles, training materials for clients and internal teams.
• Provide technical training to clients and mentoring to team members on performance monitoring best practices.
• Collaborate with application developers and infrastructure teams for end-to-end performance troubleshooting and tuning.
• Engage in incident response and troubleshooting for clients.
• Participate in on-call rotations and flexible maintenance windows.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proficiency in full-stack monitoring and observability practices, including log tracing, metrics, and real-time dashboards.
• Experience with modern technologies such as containers (Docker, Kubernetes, OpenShift), VMs, serverless functions, and CI/CD tools.
• Good understanding of cloud platforms (AWS, Azure, GCP), including networking, compute, storage, and security services.
• Good foundation in networking, operating systems (Windows/Linux), servers, web applications, and databases (Oracle, MS SQL, DB2, etc).
• At least 5+ years of experience implementation and support of Cisco APM, Dynatrace, Datadog or equivalent in enterprise environments.
• Experience in DevOps engineering using web technologies (Java, Python, Ruby, Go, .NET, PHP, Angular, React, HTML, CSS).
• Experience with mobile frameworks (Cordova, Flutter, React Native, Xamarin, .NET MAUI) development.
• Maintain accurate documentation of configurations, processes, and troubleshooting steps.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Ability to document processes and technical solutions clearly and accurately.
• Strong interpersonal and communication skills in cross-functional, fast-paced environments.
• Experience in WOG environments.
• At least 5 years of hands-on experience with Cisco APM, Dynatrace, Datadog or equivalent (AppDynamics Certification preferred).
• Certifications for the above will be highly advantageous.

Role Overview

The Service Delivery Manager (SDM) is accountable for the end-to-end governance, delivery, and continual improvement of managed IT services across both underlay and overlay environments (network, infrastructure, cloud, and security). The SDM ensures operational excellence through disciplined process management, proactive stakeholder engagement, and alignment with ITIL, ISO, and customer governance standards.

The SDM plays a dual role, strategic partner to the customer and operational leader to internal teams driving performance, compliance, and continuous service maturity.

Key Responsibilities:

Service Delivery & Operational Excellence

• Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications).
• Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews.
• Maintain service continuity and incident response readiness, including after-hours escalation management.
• Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translate into sustainable corrective actions.
• Champion service improvement initiatives (e.g., automation, observability dashboards, and event correlation tuning).

ITIL Governance, Risk & Compliance

• Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management.
• Own the operational governance framework, including SOPs, escalation matrices, RACI charts, and service catalog alignment.
• Lead weekly/monthly governance cadences (SLA review, backlog health, change risk review, vulnerability remediation).
• Ensure compliance with GovTech OCP/ORA policies, ISO 20000/27001, and internal audit controls.
• Identify operational risks and compliance gaps, drive mitigation, and track closure with stakeholders.
• Partner with cybersecurity and compliance teams on access control, privileged account, and break-glass governance.

Stakeholder & Customer Management

• Act as the primary customer interface and trusted advisor, ensuring clear communication and stakeholder satisfaction.
• Conduct monthly and quarterly business reviews (MBR/QBR), presenting operational insights, trends, and risk posture.
• Manage multi-agency or multi-stakeholder relationships, balancing priorities and ensuring unified service outcomes.
• Coordinate with third-party vendors and internal towers (NOC, SOC, CloudOps, Network, DBA) for integrated service management.
• Drive proactive engagement and feedback loops, ensuring alignment with evolving business and compliance requirements.

Operational Support & Coordination

• Oversee Day-2 Operations, including monitoring, patching, backup, and performance optimization.
• Ensure incident prioritization and escalation discipline, enforcing communication templates and real-time updates.
• Manage major incidents and DR scenarios, ensuring structured response, timeline documentation, and customer assurance.
• Govern change control lifecycle, ensuring risk assessment, CAB participation, and proper rollback validation.
• Ensure operational readiness for new deployments (Day-1 to Day-2 transition, hyper-care, acceptance testing).

Reporting, Metrics, and Compliance

• Produce monthly performance reports and dashboards detailing SLA attainment, MTTR, backlog aging, and RCA metrics.
• Track and analyze trending data to identify recurrent issues and propose automation or process improvements.
• Present governance scorecards and risk registers to both internal leadership and customer stakeholders.
• Leverage data from ServiceNow / ITSM platforms, CloudWatch, Grafana, and Zabbix for real-time health visibility.

People & Resource Management

• Manage and mentor shared pools of engineers (L1–L3) across multiple service domains.
• Oversee workload allocation, shift rosters, and on-call readiness, ensuring 24×7 coverage and staff well-being.
• Lead performance reviews, coaching plans, and skill development, aligning to service needs and ITIL maturity goals.
• Support hiring, onboarding, and succession planning to maintain operational stability.

Strategic Service Improvement & Transformation

• Lead service transformation initiatives, aligning operations to cloud-native and automation-first models.
• Collaborate with solution architects and PMO to ensure smooth service transition and continual improvement.
• Drive efficiency gains through SOP refinement, AI-Ops, automation, and proactive monitoring adoption.
• Support leadership in developing innovation roadmaps and service maturity frameworks.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in service delivery, operations, or IT service management, with at least 3 years in a cloud or managed services environment.
• Proven experience managing multi-agency or multi-customer clusters with shared operational teams

Technical Expertise:

• Strong understanding of AWS / Azure / GCP environments and their operational frameworks.
• Proficient in ITIL v4 processes and governance; ITIL certification preferred.
• Hands-on experience with ITSM tools (e.g., ServiceNow, JIRA, Remedy).
• Familiarity with cloud monitoring platforms (e.g., CloudWatch, Azure Monitor, Zabbix, Grafana).
• Experience in change control, incident RCA, and problem management.
• Working knowledge of compliance standards (ISO27001, ITSM audit, or GovTech OCP/ORA).

Soft Skills:

• Strong leadership and communication skills with the ability to influence cross-functional teams.
• Excellent stakeholder engagement and customer relationship management.
• Analytical mindset with a continuous improvement and risk mitigation focus.
• Ability to manage multiple priorities in a fast-paced environment.

Enterprise Architect - As an Enterprise Architect, you will be responsible for analyzing the company's current technology infrastructure and identifying opportunities for improvement or optimization. You will collaborate with stakeholders to define business and technical requirements and develop architectural models that guide the design and implementation of strategic initiatives. You will also provide leadership and guidance to development teams, ensuring that solutions are scalable, secure, and align with industry best practices.

You Will:

• Lead the recommendation, development and implementation of the company's technology strategy and roadmap
• Collaborate with stakeholders to define business and technical requirements
• Develop architectural framework, models that guide the design and implementation to achieve the solution outcomes.
• Provide technical leadership and guidance to technical and application delivery teams
• Ensure solutions are scalable, secure, and align with industry best practices
• Evaluate new technologies and make recommendations and influence IT adoption
• Conduct technology assessments and provide recommendations to improve the company's technology infrastructure
• Collaborate with cross-functional teams to define and implement data governance and information security policies

You Bring:

• Bachelor's degree in Information & Communication Technologies (ICT), Information System, or a related field
• Minimum of 8 years work experiences in designing and support complex IT systems project, and/or large ICT solutions as an Enterprise Architect
• Strong understanding of On-Premise ICT architectures, integration methods and best practices for building scalable, high-performance systems.
• Familiar with Government / Enterprise related practices like IM8, GCC 2.0, GCC+, HCC, etc
• In-depth understanding of web security protocols like OAuth, OpenID Connect, and SSL/TLS, along with best practices for authentication, authorization, and data privacy to maintain secure and resilient web solutions
• Extensive knowledge of cloud platforms (AWS, Azure, Google Cloud), cloud architecture principles, infrastructure-as-code, cloud security best practices, and cost optimization strategies to design and implement robust, scalable, and secure cloud solutions
• Experience with modern web technologies such as RESTful APIs, microservices and containerization (e.g., Docker, Kubernetes)
• Excellent analytical and problem-solving skills
• Strong communication and collaboration skills
• Excellent team player and strong interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment

Good to have:

• Infra and Cloud Security as well as zero trust knowledge
• Proficient in relational databases, including SQL Server, Oracle, and MySQL
• AI and Data Engineering concepts
• Certifications with major Cloud AWS,Azure and GCP.

The Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

• Service Delivery Management -Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

Soft Skills: Excellent communication, leadership, and client relationship management skills.

• Implement, Manage and Support AWS VPC, EC2, Cloudwatch, RDS, Security and Glass panel remediation, and Azure Cloud
• Integrate AWS VPC and AWS Cloud to external systems
• Windows Server 2008/2008 R2/2012/2012 R2/2016/2019 Standard/Enterprise administration, backup with restore and upgrade
• Windows Domain administration and setup
• Windows Server patch and security management
• Proficient in all latest windows operation system, server, network configuration & setup
• Other Third-Party Software Administration (e.g Third Sight, etc)
• Coordination for any server activities (e.g hardware replacement)
• Application setup & configuration
• Application deployments (bulk of the work)
• Monthly & Ad-hoc security patching (Windows, ESXi, Linux)

You bring

• Min. 5-8 years of Cloud experience, preferable in SI environment
• Preferably with Cloud certification, for example AWS Cloud solutions architect, Azure cloud practitioner etc.
• MS Excel knowledge for preparing monthly reports
• Flexible to work onsite from customer location

• Implement, Manage and Support AWS VPC, EC2, Cloudwatch, RDS, Security and Glass panel remediation, and Azure Cloud
• Integrate AWS VPC and AWS Cloud to external systems
• Windows Server 2008/2008 R2/2012/2012 R2/2016/2019 Standard/Enterprise administration, backup with restore and upgrade
• Windows Domain administration and setup
• Windows Server patch and security management
• Proficient in all latest windows operation system, server, network configuration & setup
• Other Third-Party Software Administration (e.g Third Sight, etc)
• Coordination for any server activities (e.g hardware replacement)
• Application setup & configuration
• Application deployments (bulk of the work)
• Monthly & Ad-hoc security patching (Windows, ESXi, Linux)

You bring

• Min. 4-5 years of Cloud experience, preferable in SI environment
• Preferably with Cloud certification, for example AWS Cloud solutions architect, Azure cloud practitioner etc.
• MS Excel knowledge for preparing monthly reports
• Flexible to work onsite from customer location