Total 130 Customer Service job vacancies in Surabaya, East Java

Job Description & Requirements

Working location: Tampines or Alexander

Working hour: 9am to 6pm

Training provided

Have AWS & bonus

No experience required as training provided

Job Description

• *To support day to day operation for level 1 support cases
• *To attend onsite with in 2 hours for 3 product line
• *To ensure all support case (vendor or passport MA) is within the SLA
• *To perform preventive maintenance on the equipment (See product matrix)
• *To support level 2 engineers for diagnostic test, basic configuration, troubleshooting, rack & stack, burn-in test and firmware upgrade. (See product matrix)
• *To maintain the maintenance store
• *To attend to run rate professional services

Requirements

• *Minimum Nitec/Diploma
• *No experience welcome-training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Key Responsibilities

• Support daily catering operations to ensure smooth and timely execution of all orders
• Coordinate with kitchen, packing, and logistics teams to ensure accurate order fulfilment
• Ensure all orders follow the Kitchen Schedule (KS) and are prepared on time
• Assist in dispatch coordination to ensure all deliveries are sent out on time
• Monitor and escalate any operational issues such as missing items, delays, or miscommunication
• Maintain basic inventory of packing materials and operational supplies
• Maintain and update customer information and sales data for tracking and reporting purposes
• Support the sales team with administrative duties, including scheduling, filing, and document preparationHandle basic client inquiries and redirect complex queries to the relevant Sales Executive
• Ensure compliance with company SOPs, hygiene, and food safety standards

Requirements

• Minimum 1–3 years of experience in operations, coordination, or logistics roles; experience in F&B is an advantage
• Able to work in a fast-paced, high-pressure environment
• Strong coordination and problem-solving skills
• Detail-oriented with good operational awareness
• Physically able to work in kitchen and packing environments
• Able to work flexible hours when required (including early mornings or peak periods)
• Proactive, hands-on, and able to take ownership of tasks
• Good communication and teamwork skills

we are a wine & spirits distribution Centre, located at 11 Changi South Street 3 #04-01 Singapore 486122.
Working hours : 9am -6pm
Monday to Friday

Probationary pay $2000, confirmation period 3 months.

Duties:

* Managing document control, data entry, filing systems, and maintaining organized records for smooth office operations.

* Coordinating schedules, meetings, and correspondence while supporting logistics teams and management with day-to-day administrative tasks.

* Handling documentation related to GST, GIRO arrangements, and CPF coordination in compliance with statutory requirements.

* Supporting MOM-related administrative applications through preparation of documents, tracking submissions, and ensuring proper workflow coordination.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘N’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

This is a contract role ending on the 31 Dec 2026.

We are seeking a customer-focused and analytically driven professional to support high-value (VVIP) partners through complex operational and technical issues via tickets and written support.

You will investigate and resolve nuanced issues, coordinate with cross-functional teams, and drive timely, high-quality outcomes in a fast-paced environment.

Responsibilities

• Serve as a primary support contact for high-value partners, managing complex and sensitive operational cases
• Investigate issues across multiple systems, perform root cause analysis, and deliver structured resolutions
• Own end-to-end case management, including prioritization, escalation, and stakeholder communication
• Collaborate with internal teams to resolve product, operational, and partner-related challenges
• Assess issue severity and manage escalation pathways for high-priority or critical incidents
• Contribute to process improvements and operational excellence initiatives
• Deliver clear, professional, and partner-centric communication in all interactions

Requirements

• 3+ years of experience in operations, customer support, technical support, or partner/account management
• Proven ability to resolve complex issues with speed and accuracy
• Experience working in global, cross-functional, and fast-paced environments

Maritime Service Technician (Full-Time)

Salary Range: $2,900 – $3,500 (commensurate with experience)

Our client is seeking a qualified Service Technician to support the production, installation, servicing, and commissioning of technical equipment. The successful candidate will play a key role in ensuring all work is carried out in accordance with technical specifications, installation manuals, and customer requirements.

Job Summary

The Service Technician is responsible for carrying out production, service, installation, and commissioning of equipment, ensuring all assigned tasks meet the required acceptance criteria. The role also involves identifying and reporting quality-related issues and supporting technical operations as required.

Key Responsibilities

• Carry out production, servicing, installation, and commissioning of equipment
• Ensure all work is performed in accordance with technical manuals and customer requirements
• Perform receipt and inspection of customer-supplied products
• Provide interconnection cabling diagrams for equipment supplied to customers
• Conduct commissioning activities following installation
• Identify, record, and report quality issues related to products and services
• Communicate any additional customer requirements to the reporting supervisor
• Perform other technical/service-related duties as assigned

Knowledge & Skill Requirements

• Ability to read and comprehend technical and work-related documents in English
• Strong troubleshooting and critical thinking skills
• Good communication skills (both written and spoken English)
• Working knowledge of computers, electronics, and telecommunication systems
• Experience in Marine Electronics or Offshore industry will be an added advantage

Education & Experience Requirements

• NTC/ITC in Electronics Engineering (or equivalent) with minimum 5 years of relevant experience, or
• Diploma in Electronics Engineering with minimum 5 years of relevant experience

Additional Information

• This is a full-time position
• Remuneration and job level will be determined based on the candidate’s qualifications and relevant experience

Handle Customer service function

* Order taking and entry to the AutoCount

* Customer Enquires

* General Admin duties

* Adhoc assignment

* Able to read and write Chinese

* Computer skill

* Team player

* Min qualification : ITE, N level or O level

* 5 1/2 days works

*Location : Bedok ( Bedok Food City)

Overall Purpose of the Role:

To be responsible for the delivery of professional and effective medical assistance services for all clients of International SOS to the highest standards of excellence in conjunction with the Regional Medical Director, Coordinating Doctors, and Nurses.

Medical Assistance Responsibilities:

• Conduct medical due diligence and case direction.
• Handle ongoing medical tasks and ensure proper handover at shift changes.
• Provide referrals and retrospective claims assessments.
• Plan and oversee medical hospitalization cases and operational issues.

Medical Assistance Services

• Assess and manage medically related calls.
• Provide telephone medical assessments and advice.
• Organize and supervise medical assistance, including referrals and transportation.
• Conduct site surveys and enhance medical capabilities.

Medical Liaison and Reporting

• Produce and communicate medical reports.
• Liaise with medical officers, clients, and insurance companies.
• Maintain high standards of documentation.

Medical Transportation:

• Maintain transportation standards and assess evacuations.
• Liaise with airlines for medical clearance.
• Act as a medical escort and manage emergency medical equipment.

Network Services and Referrals:

• Refer patients to appropriate care and share information on medical providers.
• Participate in site surveys and medical audits.

Case Escalation:

• Escalate cases as per protocol.

Promotion of International SOS Services:

• Participate in business development activities.
• Explain medical services to clients.

Miscellaneous:

• Promote policies and procedures.
• Undertake client-specific training and continuing education.
• Play a leading role in case management and team development.
• Attend meetings and participate in mentoring programs.

Requirements

• Min 5 years of experience in acute care (ICU/ED) and/or primary care, Medical/Surgical, Maritime medical experience,
• Previous telephone triage experience desirable
• Previous experience in Clinical Case Management desirable, not essential
• Registered General Nurse Active Registration/License (SNB License)
• BCLS certification
• Broad medical knowledge with clinical experience and critical thinking skillset
• Computer literacy skills with experience in Word, Outlook Excel and Adobe (PDF)
• Excellent customer service skills.

This is a 1-year contract hire.

Responsibilities:

• Serve as the primary contact for sensitive user inquiries related to data privacy, account security, and compliance matters.
• Handle legal and regulatory information requests in coordination with internal legal teams, ensuring full compliance with policies and regulations.
• Manage complex and high-risk user cases, including escalations, non-standard requests, and platform-related issues.
• Drive continuous improvement of internal processes to enhance efficiency, accuracy, and risk mitigation.
• Maintain thorough and accurate case documentation to support audit, legal, and compliance requirements.

Requirements:

• Prior experience in risk management, compliance, legal support, or handling sensitive/escalated customer issues.
• Bachelor’s degree or higher; background in Law, Business, Public Policy, or related fields is a plus.
• Excellent judgment and decision-making ability, particularly in ambiguous or high-pressure situations.
• Strong attention to detail and ability to follow complex processes accurately.
• Knowledge or certification in data privacy regulations (e.g., CIPP) is a plus.
• Experience in a legal support, paralegal, or similar role is a plus.

Are you a client-focused professional with a passion for exceptional service and a strong understanding of mortgage products?
Citibank is seeking a dedicated Wealth Mortgage Client Care Officer to join our team. This role is crucial for providing outstanding support to existing mortgage clients, handling inquiries via a dedicated hotline, resolving issues, and actively driving client retention to enhance client loyalty and overall banking relationships. If you excel at building relationships over the phone, problem-solving, ensuring clients feel valued, and achieving performance goals, we invite you to contribute your expertise to our client care and retention efforts.

Role Overview:

The Wealth Mortgage Client Care Officer serves as the primary contact for existing mortgage clients, managing inbound inquiries and proactive outreach for retention. This officer delivers accurate information, resolves service and account issues, and deepens client relationships through superior service and comprehensive mortgage knowledge. They collaborate closely with Client Advisors to integrate mortgage solutions into broader financial strategies, deepening the overall client banking relationship without engaging in non-mortgage financial advisory.

Key Responsibilities:

• Client Retention & Proactive Engagement:

• Actively engage in outbound calls to existing mortgage clients to understand evolving needs, mitigate attrition risks, and drive client retention.

• Achieve or exceed established client retention goals by effectively articulating value propositions and customizing solutions to individual client circumstances.

• Proactively identify and cultivate opportunities for wealth-related referrals and deepen the overall client banking relationship through collaboration with Client Advisors.

• Build and nurture strong, lasting relationships with existing mortgage clients through consistent, high-quality service and proactive communication, aiming to solidify their overall banking relationship with Citi.

• Client Service & Support:

• Serve as the primary point of contact for existing mortgage clients, handling inbound inquiries and service requests received through the Mortgage hotline.

• Provide accurate, comprehensive, and empathetic support regarding mortgage accounts, loan details, payment queries, escrow information, and general mortgage product features.

• Efficiently resolve client issues, complaints, and concerns, escalating complex matters to appropriate internal teams when necessary and ensuring timely follow-up until resolution.

• Educate clients on self-service options and digital tools available for managing their mortgage accounts.

• Product Knowledge & Advisory:

• Maintain a deep and up-to-date understanding of Citi's mortgage product offerings, policies, procedures, and regulatory requirements.

• Provide clear and concise explanations of mortgage terms, conditions, and processes to clients.

• Possess a foundational understanding of Citi's wealth management products and services to effectively facilitate warm handovers.

• Operational Excellence & Compliance:

• Accurately document all client interactions, engagement activities, and referrals within the system.

• Adhere strictly to all internal policies, procedures, and regulatory guidelines, including those related to data privacy and consumer protection.

• Appropriately assess risk when handling client interactions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.

Qualifications:

• Bachelor’s degree/University degree or equivalent experience.

• Minimum of 2-3 years of experience in a client-facing role within financial services, with a proven track record in mortgage servicing, call center operations, client retention, or a similar environment with performance metrics.

• Solid understanding of mortgage products, servicing processes, and regulatory requirements.

• Demonstrated ability to identify opportunities and deepen the overall client banking relationship with Citi through expert mortgage solutions.

• Exceptional verbal communication and active listening skills, with the ability to convey complex information clearly and empathetically over the phone, while also demonstrating effective communication and relationship-building techniques.

• Proven problem-solving skills and the ability to de-escalate difficult client situations.

• Strong interpersonal and relationship-building skills, with a focus on fostering long-term client loyalty.

• Proficient computer skills and ability to navigate multiple systems simultaneously, including CRM tools.

• Demonstrated commitment to client satisfaction, ethical conduct, and achieving performance goals.

Job Summary

We are looking for a proactive and detail-oriented Sales Support Executive to support the sales team in managing customized logistics projects and coordinating internal resources to deliver efficient solutions for clients.

Key Responsibilities

• Support the sales team in managing customized customer projects, including requirement analysis, solution development, and operational coordination.

• Develop logistics solutions that may involve cross-border air, sea, and land transportation, as well as local transportation and warehousing services in Singapore.
• Coordinate with internal departments such as operations, customer service, and overseas partners to ensure smooth project implementation.
• Prepare project proposals, presentations, and reports using PowerPoint and Excel.
• Monitor project progress and assist in resolving operational issues to ensure service quality and customer satisfaction.
• Support the sales team in preparing quotations, documentation, and other related administrative tasks.

Requirements

• Proficiency in Mandarin (spoken and written) to facilitate communication with Mandarin-speaking clients and partners.
• Experience in the logistics or freight forwarding industry will be an advantage.
• Good skills in PowerPoint and Excel for preparing proposals and analyzing operational data.
• Strong communication, coordination, and problem-solving skills.
• Ability to manage multiple projects and work in a fast-paced environment.

Key Responsibilities

• Provide after-sales service support for control systems including DCS/SIS, SCADA (FAST/TOOLS, STARDOM) and ExaQuantum to both internal and external customers.
• Receive and manage customer inquiries, service requests, and complaints related to installed systems and products.
• Deliver technical support and troubleshooting using specialized knowledge of control systems and related applications.
• Maintain strong working relationships with customers and internal stakeholders, particularly for technical and service-related matters.
• Coordinate with local country offices and Yokogawa Headquarters (Global Response Centre) to resolve technical issues and service cases.
• Support global dispatch activities for troubleshooting, commissioning, and on-site technical assistance to ensure customer satisfaction.
• Participate in 24-hour standby duty rotation, including overseas deployment on short notice for urgent support.
• Assist the Response Center Manager in managing crisis reports, service notes, complex issues, and affiliate dispatch requests.

Requirements

• Minimum 4 years of experience in control system engineering, such as DCS, SIS, SCADA, STARDOM, ExaQuantum, PLC, or equivalent systems.
• Hands-on experience with systems such as CENTUM VP, ProSafe-RS, or similar industrial control platforms is an advantage.
• Strong troubleshooting, servicing, and maintenance skills in distributed control systems and industrial networks (e.g. L2/L3, firewalls).
• Ability to work independently and collaboratively in a fast-paced, customer-focused environment.
• Good communication and coordination skills to work with global teams and stakeholders.
• Willingness to be on standby and travel overseas on short notice when required.

To ensure all applications are consolidated and processed through our central Applicant Tracking System (ATS), candidates are requested to submit their applications exclusively via the link below:

Careers at Yokogawa

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret to inform that only shortlisted candidates will be notified.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Job Summary

Support key account operations, strengthen relationships with existing customers, and manage the PUDO network while promoting new products and services.

Key Responsibilities

• Support the daily operation and management of key accounts to ensure service quality.
• Maintain and deepen relationships with existing customers, identifying opportunities for business growth.
• Introduce and promote new products and services to existing clients.
• Assist in the management and coordination of the PUDO (Pick-Up & Drop-Off) network
• Prepare reports, presentations, and data analysis using Excel and PowerPoint.
• Coordinate with sales and operations teams to resolve customer issues.

Requirements

• Proficiency in Mandarin (spoken and written) to facilitate communication with Mandarin-speaking clients and partners.
• Experience in the logistics industry is preferred.
• Good skills in Excel and PowerPoint.    
• Strong customer service and communication skills.
• Ability to manage customer relationships and operational coordination.

• Responsible for maintaining and developing existing accounts
• Negotiate with customers as per price guidelines given, to maximize revenue.
• Follow up on customers in a timely and professional manner and able to converse well with customers of different segment.
• Assimilate market information for business development sharing through weekly / monthly sales meetings.

1. JOB PURPOSE

The jobholder is responsible in assessment, intervention and care for the seniors.

2. DUTIES AND RESPONSIBILITIES

2.1 Primary Responsibilities and Duties (90%)

2.1.1 Provide psycho-social support for patients and their families through case management, counselling, financial assessment and recommend resources where necessary.

2.1.2 Participate in the development of the care plan and assist staff members in understanding the significant social and emotional factors related to clients’ health problems.

2.1.3 Collaborate with other healthcare professionals and family members/caregivers to determine appropriate care plan.

2.1.4 Experiences in claiming of Medifund will be at advantage plus.

2.2 Secondary Responsibilities and duties (10%)

2.2.1 Any other ad hoc projects as assigned by supervisor.

3. JOB SPECIFICATIONS/REQUIREMENTS

3.1 Qualifications and Experience

3.1.1. Diploma/Degree in Social Work.

3.1.2. Registered with Singapore Association of Social Workers.

3.1.3. Minimum 2 years working experience in healthcare/ILTC sector preferred.

3.1.4. Familiar with health care system to liaise with various government agencies preferred.

3.2 Abilities and Attributes

3.2.1. Ability to speak local dialects is necessary.

3.2.2. Committed to social vision and attend to client's needs.

3.2.3. Independent, resourceful and able to perform under pressure.