Total 130 Customer Service job vacancies in Surabaya, East Java

Customer Service Officer (Logistics)
Salary: SGD 2,300-3,300 (Basic) + AWS
Location: Changi
Working Hours: 8:30AM to 5:30PM

We are looking for a Customer Service Officer to support our logistics and transportation operations. The successful candidate will handle customer enquiries, coordinate job requirements, and ensure smooth execution of delivery operations.

Key Responsibilities

1. Attend to customer enquiries and ensure accurate capture of job requirements for all orders.    
2. Maintain good working relationship with customers.     
3.  Advise customers on delivery schedules and inventory-related matters.      
4. Communicate customer requirements to the Traffic Controller to ensure smooth job execution.     
5. Create trucking jobs and monitor their progress to ensure deadlines are met.       
6. Source potential hauliers to facilitate the efficient reuse of import containers.       
7. Provide timely updates to customers regarding shipment status and any delays.        
8. Provide after-hours support for customer enquiries when required.        
9. Perform other ad-hoc duties as assigned by the Operations Manager.

Requirements:

• Good communication and coordination skills
  Able to work in a fast-paced environment and handle multiple tasks.
• No experience required, training will be provided.
• Candidates with prior experience in logistics, transportation, or customer service will have an added advantage.

- Provide an integrated continuum of services for clients experiencing Family Violence which includes:
- Casework management and counselling service for clients with medium to high risk Family Violence concerns
- Intake and risk assessment of cases
- Planning, implementing and evaluating programmes to meet clients’ needs
- Group work ( support and psychoeducation groups )
- Community outreach and community development in combating Family Violence
- Networking and Capacity building initiatives to enhance stakeholder capability in addressing Family Violence
- Research to build domain-specific knowledge in the local context

Candidate Requirements

- Degree in Social Work or Counselling
- 0 to 4 years relevant working experience (prior experience in Family Violence Work preferred)
- Good command of English language
- Good interpersonal skills and communication skills
- Good team player

Core Competencies:

Ability in attending to and engaging with people, assessment of risk and needs, establishment of intervention plans, working with and linking with various community partners, planning and evaluation of programmes

Preferred achievements / characteristics:

-Diligence, integrity and resilience
-Passion for social work and social justice

Only short-listed candidates will be contacted for an interview.

About This Role

To development technical capabilities of field operatives, to manage and maintain all training assets and facilities, within country coverage

Main Responsibilities

• To develop annual training plan for field operatives in coordination with branch operation
• To perform technical training for field operatives in face to face session and/or online training
• In coordination with POSC to record training activities in LMS
• To coordinate with technical expert and external training organization to conduct special training and certification for field operatives
• To coordinate with APAC and Global FOD for training and technology update
• To manage and maintain training assets and facilities, and to plan annual expenditure for asset investment to support field operative development
• To perform site service support for field operative if any site escalation case which require higher level technical capability
• To coordinate with all internal stakeholders for the successful of delivering the customer order.
• To complete and provide proper electronic documentation utilizing the established company digital tools required (if applicable)
• To participate in development program to improve both hard skils and soft skills
• To complete reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines.
• To comply all established safety rules and procedures, including those established by the customer
• To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.
• Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures;
• To participate in programs and assessments to improve health and safety in the workplace.
• To execute all functions in line with the applicable delegation of authority
• To perform other duties as assigned
• Awareness of ISO 14001 & 45001 Standards

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Develop and implement training policies, procedures, and programs.
• Design and develop relevant training modules based on individual/departmental/company needs.
• Development, delivery and assessment of in-house programs.
• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement.
• Conduct Training Needs Analysis and develop programs to improve existing staff performance.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 3 years of working experience in a training role within a contact centre or similar customer service setting, thorough understanding of government policies and procedures relevant to the contact centre's operations.
• Demonstrated experience in developing and delivering training programmes and content for new hires, existing staff, and upskilling initiatives.
• Proficiency in instructional design and adult learning principles.
• Strong communication and presentation skills, with the ability to convey complex information clearly and concisely.
• Expertise in utilising various training methodologies (e.g. train the trainer) and technologies to facilitate rapid learning and knowledge retention.
• Able to synthesis various new/updated programmes into comprehensive training resources (e.g. presentations, handouts, e-learning module).
• Excellent verbal and written communication skills in English and the language of supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
• Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
• Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget.
• Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals.
• Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners.
• Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer.
• Navigating the team to ever changing landscape of the business by comminicating and manage change.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Bachelor's Degree or Professional Degree in any field.
• Minimum 5 years of working experience in the related field in managing 15 seats and above is required for this position
• Excellent understanding of contact centre operation
• Sound knowledge of customer satisfaction, Net Promoter Score and quality programs
• Organizational and time management skills
• Effective facilitation skills in client and staff meetings
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

Call Centre Support

• Act as the first point of contact and representative of the Company to customers under guidance from the team
• Assist in ensuring Call Centre service levels are met
• Provide accurate information to customer using approved scripts and guidelines
• Support the team in managing, tracking, and following up on open and escalated cases
• Assist in handling multiple hotlines (ticketing, helpdesk, and corporate bookings) and make outbound calls for cancelled or postponed shows when required
• Deliver a positive customer experience through emails, live chat, and social media channels
• Support the handling and resolution of customer enquiries and complaints
• Observe and contribute ideas to improve processes and customer experience
• Perform administrative tasks such as timesheet updates and follow-ups on double bookings
• Undertake ad-hoc duties as assigned by the reporting supervisor(s)

Box Office Support

• Handle and respond to helpdesk calls from agents and internal staff under supervision

• Assist in managing brochure and ticket stock replenishment for authorised agents

• Support troubleshooting of basic system or printer issues and assist with printer maintenance for authorised agents

• Assist with ticket fulfilment duties, including ticket printing, delivery coordination, and follow-ups on returned or undelivered mail

• Support the setup and management of venue ticket sales and collections

• Assist in on-site operations and supervisory support at venue sales points to ensure smooth operations

• Support daily reconciliation of ticket sales and preparation of related reports

Job Requirement

• Available immediately, 5 days work week
• Proficiency in English
• Excellent verbal and written communication skills
• Strong attention to detail
• Adaptability to fast-paced environments.
• Willingness to learn and improve continuously
• Customer-oriented attitude – able to handle inquiries and complaints professionally.
• Patience and empathy – especially when dealing with difficult customers.
• Problem-solving skills – able to think quickly and find practical solutions.
• Time management – able to handle multiple tasks efficiently.
• Teamwork – work collaboratively with colleagues and other department.

We are looking for people, who are passionate about education and nurturing young children, to join our team at PlayFACTO School (Bedok Reservoir)

If you are cheerful, optimistic and loves children, come join us!

Positions available: Student Care Teacher (English, Chinese, Math & Science)

Job Description

• Manage students and proactively respond to their developmental needs
• Ensure classroom discipline and safety of children at all times
• Deliver and present lesson content to children
• Provide guidance and supervision for Primary School children on the completion of daily homework (english, chinese, math & science) and spelling
• Plan and prepare enrichment programmes/ activities with other teachers
• Regular liaison with parents regarding children's progress and behaviour
• Assist with other administrative tasks
• Make a difference to our students' developmental years

Requirements & Qualifications

• Possess genuine love to care and mentor children
• WSQ Student Care or qualifications in field of community & social services is an advantage
• For teachers, minimum 1 year of relevant working experience.
• Good communication skills and must be team player
• Great sense of responsibility

Salary Range (based on experience and suitability)

• $2,200 - $2,600

Working hours

• Weekdays, 10am - 7pm (timing for school holidays may defer)

Interested applicants, we look forward to your applications. We do seek your understanding that only shortlisted candidate will be notified. Thank you.

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

• Provides expertise in area and an advanced level of understanding of the principles of apps support.

• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.

• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.

• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements

• Considers the implications of the application of technology to the current environment.

• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.

• Acts as advisor or coach to new or lower level analysts; allocates work.

• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.

• Persuades and influences others through strong and comprehensive communication and diplomacy skills

• Performs other duties and functions as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience

• Practical problem solving and strategic thinking skills

• Demonstrated leadership, interpersonal skills and relationship building skills

• Service oriented attitude

• Ability to work in a fast-paced environment

• Experience working or leading requirement gathering efforts for multiple large development projects at one-time

• Proficient using basic technical tools and systems

• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Job Description & Requirements

Working location: Tampines or Alexander

Working hour: 9am to 6pm

Training provided

Have AWS & bonus

No experience required as training provided

Job Description

• *To support day to day operation for level 1 support cases
• *To attend onsite with in 2 hours for 3 product line
• *To ensure all support case (vendor or passport MA) is within the SLA
• *To perform preventive maintenance on the equipment (See product matrix)
• *To support level 2 engineers for diagnostic test, basic configuration, troubleshooting, rack & stack, burn-in test and firmware upgrade. (See product matrix)
• *To maintain the maintenance store
• *To attend to run rate professional services

Requirements

• *Minimum Nitec/Diploma
• *No experience welcome-training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

1. JOB PURPOSE

The jobholder is responsible in assessment, intervention and care for the seniors.

2. DUTIES AND RESPONSIBILITIES

2.1 Primary Responsibilities and Duties (90%)

2.1.1 Provide psycho-social support for patients and their families through case management, counselling, financial assessment and recommend resources where necessary.

2.1.2 Participate in the development of the care plan and assist staff members in understanding the significant social and emotional factors related to clients’ health problems.

2.1.3 Collaborate with other healthcare professionals and family members/caregivers to determine appropriate care plan.

2.1.4 Experiences in claiming of Medifund will be at advantage plus.

2.2 Secondary Responsibilities and duties (10%)

2.2.1 Any other ad hoc projects as assigned by supervisor.

3. JOB SPECIFICATIONS/REQUIREMENTS

3.1 Qualifications and Experience

3.1.1. Diploma/Degree in Social Work.

3.1.2. Registered with Singapore Association of Social Workers.

3.1.3. Minimum 2 years working experience in healthcare/ILTC sector preferred.

3.1.4. Familiar with health care system to liaise with various government agencies preferred.

3.2 Abilities and Attributes

3.2.1. Ability to speak local dialects is necessary.

3.2.2. Committed to social vision and attend to client's needs.

3.2.3. Independent, resourceful and able to perform under pressure.

Location: Kaki Bukit
Working Hours: Mon – Fri, 8:30am – 5:00pm
Salary:$3,500 – $4,500 (commensurate with experience)

We are looking for a dedicated Field Service Engineer to join our team in a cleanroom environment, supporting the installation, maintenance, and servicing of semiconductor/PCB equipment.

Responsibilities:

• Install, commission, and service semiconductor/PCB production equipment.
• Perform troubleshooting, preventive, and corrective maintenance.
• Provide technical support and training to clients.
• Prepare service reports and documentation.
• Work closely with engineering teams to improve system performance.

Requirements:

• Diploma/Degree in Electrical, Electronics, Mechanical, or related field.
• Experience in semiconductor or PCB manufacturing equipment servicing.
• Comfortable with 2-year contract with potential for renewal and career progression.
• Willing to travel overseas when required.
• Regular overseas training in Japan, twice annually, with opportunities for global project exposure.
• Comfortable working in a cleanroom environment.

To apply, please click on "Apply Now" or email your most recent resume to dorothy@recruitlync.com/ Whatsapp 85017683.

Ooi Shi Hui Dorothy (R1762852)
Recruit Lync Pte Ltd (22C1000)

Technical Support Engineer (BESS / Power Electronics / Renewable Energy)

Job Summary

We are seeking a hands-on, customer-focused Technical Support Engineer to deliver remote and on-site troubleshooting, aftersales service, and technical issue resolution for energy storage and power electronics products. Collaborate with customers and internal teams to enhance product performance and service quality.

Responsibilities

• Provide remote and on-site technical support for product installation, commissioning, and troubleshooting
• Diagnose and resolve customer-reported technical issues promptly and systematically
• Collaborate with Product, R&D, Quality, and Service teams to resolve escalated cases and close issues
• Prepare clear service reports, troubleshooting guides, FAQs, and technical documentation
• Share field feedback and service trends to support product improvement initiatives
• Conduct product and troubleshooting training for internal teams, partners, and customers as needed
• Track, document, and analyze recurring service issues to enhance response efficiency and customer experience
• Support service operations and field activities, including occasional site visits

Required competencies and certifications

• Diploma or Degree in Electrical Engineering, Electronics, Mechatronics, Renewable Energy, Power Engineering, Automation, or related disciplines
• 1 to 5 years of experience in technical support, field service, aftersales, troubleshooting, commissioning, or applications support
• Strong understanding of electrical systems, power electronics, control systems, and troubleshooting methodologies
• Ability to read technical drawings, manuals, and basic electrical documentation
• Proficient communication skills in English, both written and spoken, to effectively liaise with customers and internal teams
• Willingness to travel occasionally for on-site technical support

Preferred competencies and qualifications

• Experience supporting battery energy storage systems (BESS), solar systems, inverters, or related products
• Familiarity with CRM, ticketing, or service management tools
• Experience in technical training, service documentation, or customer support processes
• Mandarin speaking ability to facilitate coordination and support for Mandarin-speaking stakeholders

Why Join Us

· Opportunity to join a fast-growing company in the renewable energy and energy storage sector

· Exposure to regional and international technical support operations

· Opportunity to work on real technical issues and build expertise in BESS and power electronics

· Cross-functional exposure with Product, Service, Quality, and Engineering teams

Job Responsibilities

• Safely transport elderly passengers to and from designated locations according to schedule
• Provide transport support for staff involved in meal delivery operations
• Ensure compliance with all traffic regulations and organisational safety procedures
• Conduct basic vehicle checks to ensure roadworthiness and passenger safety
  

Job Requirements

• Able to commence work at short notice
• Patient, caring, and comfortable working with elderly passengers
• Possess a valid Class 3 driving licence
• Experienced and confident in driving vans
• Good driving record with a strong sense of responsibility and safety

About the Company

International SOS is pioneer and leader in International Health and Security Risk Management.

Founded in 1985, the International SOS Group has been saving lives for 40 years. Headquartered in London and Singapore, we are trusted by over 9,000 organisations, including the majority of the Fortune Global 500, mid-size enterprises, governments and educational institutions. Nearly 13,000 multicultural experts in security, medical, logistics, and digital experts provide 24/7 support and assistance from over 1,200 locations across 90 countries, speaking over 110 languages.

About the Role

The International Operations Specialist is responsible for the delivery of high-quality medical and travel assistance services to our clients, customers, and corporate members.

You will respond to inbound and outbound calls, emails and live chat from members travelling domestically within their home country or internationally, assisting with their healthcare, travel and security needs.

If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, send in your application today.

Key Responsibilities

• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later.
• Provide operations and logistic expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers, in collaboration with medical and security professional colleagues.
• Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations.
• Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers.
• Manage an allocated load of cases within the shift and ensure that case details and direction are communicated appropriately and efficiently in the transmission handover

About You

• At least 1-2 years of relevant in a customer service role
• Experience working in logistics, travel and/or healthcare sector is desirable
• Passionate about helping people with a naturally empathetic approach
• Attention to detail with a commitment to adherence to policies and procedures including data protection
• Solution oriented, ability to work well under pressure with a collaborative approach in a demanding environment
• Flexibility to work as part of a rotating roster without restrictions
• Excellent written and spoken English language

What we offer

• Comprehensive 12-16 weeks induction group training, a mix of classroom and on the job training, buddy system and mentoring.
• Supportive, collaborative & friendly team culture
• Structured remuneration and progression program, enabling you to grow your career within a global organization
• Collaboration with colleagues from other assistance centres located in each region to gain an international perspective and understanding on world topics and issues
• Exposure to the latest global medical and security updates and trends

Working Hours

• 13 hour shifts
• Between 7am to 8 pm
• 15 working shift per month with 15 off days
• Shift are ideally 2 days on, 2 days off or 3 days on, 3 days off
• 100% work from office, no hybrid or WFH option
• No night shift, required to work on weekends and public holiday