Total 198 Customer Service job vacancies in D26 Springleaf, Upper Thomson

• Handle customer service hotline and provide first level of support
• Handling telephone calls, screening and directing calls
• Provide quality customer service to customers over phone or email
• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
• Resolve customer queries efficiently and escalate problems/issues promptly
• Other ad-hoc duties as assigned

Requirements

• Minimum GCE ‘N’/‘O’ Level
• 1 to 2 year(s) relevant experience in customer service or retail
• Strong analytical, good problem solving and decision making abilities.
• Proficient in MS Office (Excel & Word)
• Ability to work independently with minimum supervision
• Customer-oriented with good interpersonal and communication skill

Enable your future
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Job Description:

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• O Levels/Higher Nitec with at least 2 years of customer service experience OR A Levels/Diploma/Degree with no experience but possess strong willingness to learn.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills.
• Possesses good telephone manners with clear speaking voice.
• Comfortable working with computers and multiple systems. 
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel& hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

• Handle customer service hotline and provide first level of support
• Handling telephone calls, screening and directing calls
• Provide quality customer service to customers over phone or email
• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
• Resolve customer queries efficiently and escalate problems/issues promptly
• Other ad-hoc duties as assigned

Requirements

• Minimum GCE ‘N’/‘O’ Level
• 1 to 2 year(s) relevant experience in customer service or retail
• Strong analytical, good problem solving and decision making abilities.
• Proficient in MS Office (Excel & Word)
• Ability to work independently with minimum supervision
• Customer-oriented with good interpersonal and communication skill

POSITION DESCRIPTION AND RESPONSIBILITIES

• Assisting in hospital admissions – outpatient, radiology, inpatient etc

• Ensure all billing matters, insurance claims and payment collection are effectively and efficiently performed

• Ensure that quality customer services are provided to all internal and external stakeholders

• Assist in AR, credit services and bad debt management

• Liaise closely with clinics, hospital’s finance department, relevant government entities and insurance companies on all BO-related matters

• Assist with portering of patient around the hospital

• Daily check on claims submission e.g. PMI, CPF, Govt Agencies etc.

• Follow up on any claims issues encountered.

• Rectify any erroneous claims rejected by the relevant parties, etc.

• To perform regular audit checks on patient collections

• Perform admission process, bill estimation and data entry to filing of insurance claims forms and collection of deposits

• Perform cashiering and payment collections of credit card, cash, NETS and cheques from patients and alert admission executive to variances in the Cashiering Collection Report

• Handle customers’ queries pertaining to admission process and services provided

• Prepare and send out Consolidated Invoices for Corporate Clients.

• Handle email and telephone enquiries relating to billing/payments, etc.

• Any other duties as assigned from time to time by Immediate Superior.

QUALIIFCATIONS/REQUIREMENTS

• Must be willing and able to perform rotating shift work of up to 12 hours per shift (44 hours per week), including night shifts, Saturdays, Sundays, and Public Holidays, in accordance with operational requirements. Applicants who are unable to meet the above requirements need not apply.
• GCE 'O' Level or equivalent
• 1 to 2 years of relevant working experience preferably in healthcare industry
• Team player with excellent analytical, interpersonal and communication skills
• Basic knowledge of accounting would be an advantage
• Proficient in Microsoft Office applications
• Good interpersonal and communication skills
• Preferably able to communicate in Chinese due to liaising with Mandarin speaking patients

NOTE: CRAWFURD HOSPITAL IS NOT IN COLLABORATION WITH ANY EMPLOYMENT AGENCY NOR CONSULTANT FOR OUR POSITIONS OPENING.

Interested candidates, please apply with your updated resume, expected salary and notice period.

We regret that only shortlisted applicants will be notified.

EMT Role

• Transport residents from the nursing home for their routine medical appointments and admission/discharge
• Coordinate with the Staff Nurses in the planning of the route and time of transport.
• Maintain cleanliness and working condition of the van.
• Attends to any other delivery requirements or errands when needed.

Care Assistant Role

• Assists the registered nurses in the delivery of nursing care to the residents in the Home.
• Assists the physiotherapist in the delivery of therapeutic activities to the residents in the Home
• Helps to maintain a clean, safe and neat environment for the residents in the nursing home.

Requirements:

• Relevant EMT course with SCDF/SAF
• AED/BCLS Certified
• Able to work under high pressure and fast pace environment

Successful applicants without the qualifications will be sent for Certificate in Community Care (Community Care Traineeship Programme) with all courses funded by the employer.

Company Overview

ADDVALUE INNOVATION PTE LTD, a subsidiary of Addvalue Technologies Ltd (SGX-listed), innovates satellite-based communication terminals and solutions.

Job Summary

The Senior Customer Technical Support role provides expert-level technical assistance, acting as the primary escalation point for complex issues. You will ensure effective resolution, clear communication, and coordinate with engineering and stakeholders to maintain service reliability and customer trust.

Responsibilities

• Lead escalation and resolution of complex or high-impact customer technical issues to maintain service reliability
• Conduct in-depth technical analysis and troubleshooting using logs, telemetry, and diagnostic tools to identify root causes
• Communicate clear technical findings and actionable recommendations to customers to enhance understanding and satisfaction
• Collaborate closely with engineering and internal teams to drive timely issue resolution and root cause analysis
• Identify recurring technical issues and contribute to improving documentation, processes, and overall support effectiveness
• Interpret system behavior across hardware, software, and network layers to support troubleshooting and resolution
• Explain complex technical issues clearly to both technical and non-technical stakeholders during customer-facing interactions
• Work cross-functionally with engineering, product, and operations teams to resolve issues and improve service delivery
• Demonstrate a high ownership mindset by driving technical issues to closure efficiently

Preferred competencies and qualifications

• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or related technical field, or equivalent practical experience
• Minimum 5 years of experience in technical support, systems engineering, or customer-facing engineering roles
• Ability to troubleshoot complex systems using logs, telemetry, and diagnostic tools
• Experience working with networks, embedded systems, RF/communications systems, or large-scale operational platforms is advantageous

Company Overview

Thomson Medical Pte Ltd is dedicated to empowering life journeys by caring for generations of women, children, and families through quality healthcare services and innovative practices.

Job Summary

The Senior Staff Nurse delivers high-quality nursing care in the 24-Hour Urgent Care unit, ensuring compliance with hospital standards, supporting patient education, and assisting in clinic management and operations.

Responsibilities

• Deliver comprehensive nursing care to patients in the 24-Hour Urgent Care unit, adhering to hospital nursing standards and quality procedures
• Support patient education and counselling to promote understanding and management of health conditions
• Assist the Head of Department in managing clinical and administrative functions to ensure smooth clinic operations
• Plan and coordinate staff deployment rosters to optimize workforce efficiency and coverage
• Monitor and report on key performance indicators (KPI) and daily statistical data to support operational decision-making
• Collaborate effectively with multidisciplinary teams through clear communication and teamwork to enhance patient care
• Demonstrate adaptability and resilience in a fast-paced healthcare environment to maintain service quality
• Uphold a strong commitment to patient safety and deliver compassionate, patient-centered care with a positive attitude
• Go beyond standard duties to support patients’ well-being and comfort during their care journey

Required competencies and certifications

• Registered Nurse with Singapore Nursing Board registration
• Degree or Diploma in Nursing
• Experience in diabetes management and education for at least 4 years
• Minimum 3 years clinical experience in hospital or clinic Accident & Emergency (A&E) settings
• Ability to work rotating shifts (3 shifts), 6 days per week

Preferred competencies and qualifications

• Experience in planning staff deployment rosters and managing day-to-day KPI monitoring and reporting
• Immediate availability to commence work is advantageous

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

The Customer Technology Marketing Analyst supports the implementation and management of UPS's portfolio of technology applications and assists in deploying the go-to-market strategies for UPS technologies. He/She is required to gather data, analyse, and report on the performance of UPS's technology products and services contributing to business performance and improving customer experience. The analyst will also support the team with collection of market/competitive insights, managing product training, and addressing internal tech inquiries.

Job Responsibilities

• Assists Customer Technology Marketing Assistant Manager to implement Customer Technology plan
• Collects market insights and analyses customer needs to develop value propositions for UPS technology applications
• Assist in creating and maintaining internal and external collateral related to UPS technology applications
• Coordinates and conducts User Acceptance Testing (UAT) across functions and markets to validate UPS technology applications before launch
• Maintain an understanding of current customer technology applications, and follow up on internal inquiries about UPS technology products to facilitate knowledge transfer and issue resolution
• Supports the communication of UPS technology applications and campaign releases to internal stakeholders to facilitate understanding of enterprise initiatives
• Prepare, monitor and report on the performance of UPS technology products and develop initiatives to improve adoption rates
• Assist in building business cases to gain support for technology applications enhancements
• Participate in cross-functional and regional workgroups to identify and address opportunities and gaps through digital and technology value-adds

Qualifications/Requirements

• Bachelor's degree in Marketing or a related discipline.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Access) and Power BI data visualization tools

• Strong oral and written communication skills for cross-functional and regional interactions

• Proactive team player with a fast-learning ability and keen attention to detail

• Self-motivated with a positive working attitude

• Able to work independently under pressure

Job Description

• Loading and sorting of packages at warehouse prior to delivery
• Perform timely pickups and deliveries (including COD) of shipments for the company-assigned areas
• Perform on-road audit & submission of shipping documents as well as delivery status updates (e.g. POD) via company’s mobile app

Job Requirements

• Need to be familiar with Singapore roads
• Ability to walk, lift and carry heavy items for extended periods.
• Able to read and converse well in basic English to liaise with customers as well as prepare documentations
• Willing to work 5.5 days as well as extra hours when needed
• Unable to drive company van home; start and end your day at Changi South warehouse

Company Benefits

• Family-like working environment
• Structured progression pathway and development opportunities
• Provide comprehensive group insurance and medical benefits

Customer Service Executive

The Laundry Club is a trusted professional laundry and dry cleaning company with 28 years of experience in Singapore. With 9 conveniently located outlets and our own laundry factory, we take pride in delivering reliable, high-quality service to homes and businesses across the island.

At The Laundry Club, we believe in service excellence, teamwork, and making everyday life easier for our customers.

About the Role

We are looking for a committed and customer-focused Operations / Customer Service Executive to join our team. This role is ideal for someone who enjoys working in a dynamic service environment, is organised, responsive, and takes pride in delivering a positive customer experience.

You will play an important role in supporting daily operations, coordinating customer requests, and ensuring smooth communication between customers, outlets, and the operations team.

*Key Responsibilities*

-Support daily laundry operations to ensure customers’ needs and service requirements are met efficiently

-Check and price laundry orders accurately

-Handle customer enquiries, sales calls, and service requests in a professional manner

-Coordinate and schedule pick-up and delivery arrangements

-Assist in addressing customer feedback and resolving complaints promptly and courteously

-Prepare quotations, proposals, and RFP submissions for corporate clients

-Work closely with the Operations Manager and team to resolve operational matters and improve service standards

*Requirements*

-Pleasant personality with strong customer service skills

-Polite, responsible, and able to communicate well with customers and colleagues

-Comfortable using computers and mobile-based systems

-Able to communicate in English and Chinese

-Able to work evenings and/or weekends when required

-Singapore Citizens, Permanent Residents, and LTVP holders are welcome to apply

*How to Apply*

Please send your resume to roy.aluquin@laundryclub.sg

or WhatsApp 8388 4176.

Job Description

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Officer, Customer Svc Intmd Analyst C11 - Hybrid (Internal Job Title: Customer Svc Intmd Analyst- C11) based in Changi Business Park, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

• Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards

• Provide coaching and support to team and serve a point of contact for escalations

• Develop and maintain client portfolio through regular calls and face to face interaction, as needed

• Inform clients about problems (system failures, market issues) and provide regular resolution updates

• Advise on and advocate the implementation of process improvement and reengineering to improve client experience

• Maintain knowledge of new market and regulatory requirements affecting client portfolio/base

• Escalate customer feedback, processing delays and errors appropriately

• Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary

• Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment

• Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years of customer experience

• Relevant experience (business/financial environment) preferred

• Demonstrated project management and organizational skills to prioritize multiple tasks

• Proven self-reliance and accountability and ability to manage risk

• Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders

• Proven investigative and analytical skills

• Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting or Finance

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

About us:

Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.

With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you’ll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you’ll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.

Role Summary:

The Service Operations Assistant is the backbone of the service department, ensuring that field engineers have the parts and certified tools they need for daily operations. This is a versatile role that combines inventory management, technical equipment maintenance, and administrative procurement support, alongside ensuring the service facility remains a clean and professional workspace.

Key Responsibilities:

1. Store & Inventory Management

• Manage the service store inventory, including receiving, picking, packing, and labeling of spare parts.
• Prepare "job kits" for Field Service Engineers daily to ensure they have all necessary components before heading to customer sites.
• Conduct regular stock-takes and monitor inventory levels to initiate timely replenishment requests.
• Support the main warehouse team with the physical loading and unloading of cargo and general movement of stock.

2. Equipment Maintenance & Calibration

• Act as the custodian for all engineer testing and measurement equipment, maintaining a master register of all assets.
• Maintenance & Repair: Responsible for the general maintenance and basic technical repair of testing equipment (e.g., checking battery health, replacing fuses, and ensuring mechanical integrity).
• Calibration Program: Coordinate external calibration schedules with third-party labs and ensure all equipment is within its valid certification period.
• Maintain meticulous records of calibration certificates and "As-Found/As-Left" data for audit readiness.

3. Facility Upkeep & Housekeeping

• Area Cleaning: Take daily ownership of the cleanliness and organization of the service department, workshop area, and service store.
• Ensure the workspace is free of clutter and compliant with safety standards.
• Support general facility maintenance and address minor building-related needs.

4. Administrative & Procurement Support

• Convert supplier quotes into internal Purchase Requests (PR) and manage the progress of these requests through to delivery.
• Assist in updating service documentation, manuals, and digital records as required by the service manager.

Requirements

• Education: ITE Nitec or Diploma in an Engineering, Logistics
• Experience: 1–3 years of experience in a warehouse, store, or technical service environment.
• Technical Skills: * Basic "hands-on" mechanical or electrical aptitude to perform minor repairs on tools.
• Proficient in Microsoft Office (Excel) for inventory tracking and record-keeping.
• Experience with basic procurement or ERP systems is an advantage.
• Physical Attributes: Must be physically fit and willing to perform active tasks, including area cleaning and moving heavy cargo/equipment.
• Soft Skills: Highly organized with a strong sense of responsibility toward deadlines and audit compliance.

Job Highlights

• On the job training, opportunity for promotion
• 5 days work week, performance bonus, medical benefit, etc
• Friendly work environment

Job Description

Job Requirements / Responsibilities

1. Experience in project management, coordination, budget control & handling of necessary submissions to relevant authorities/ landlords etc

2. Ability to understand auto cad, layout plans, with some knowledge of installation methods

3. Knowledge in carpentry and graphic details .

4. Prepare and manage project schedule to ensure project completion within schedule.

5. Attend site meetings and inspections with suppliers and subcontractors.

6. Supervise projects closely to ensure conformity to specifications, quality, budgets and delivery schedule.

7. Updating and report on project progress and take appropriate actions to ensure project progress is on schedule.

8. Work closely with team, clients and contractors on timely project handover.

9. Self – motivated team player, committed and hardworking person.

10. Resourceful and able to work independently.

11. Able to manage multiple projects simultaneously, work well under pressure and tight project timeline.

12. Good interpersonal and communication skills.

13. Organised with effective time management skills.

14. Perform any other ad hoc duties as assigned.

15. Candidates with an interior design background, keen eye on design/ construction details are a plus.

16. Monthly base salary, commission per project and annual bonus upon target.

Years of Experience

Minimum 2 – 3 Years of relevant experience in project management of interior fit-out works or props setup, printing management and marketing campaign.

Interested candidates are invited to submit your updated resume.

Please include the below information in your resume:

· Current and expected salary

· Reasons for leaving current company

· Date of availability