Total 1,344 Manager level Customer Service job vacancies

Our client is a MNC operating in the personal care products industry. Due to business needs, they are now recruiting a Assistant Brand Manager to be part of their Team for ongoing transformation projects. They are located in the Central - easily accessible.

Responsibilities:

• Drive brand strategy across Hong Kong and Southeast Asia, translating global objectives into market-specific plans that build awareness and long-term equity.
• Lead campaign localisation and execution, adapting global assets into culturally relevant, channel-optimised content across TV, digital, social, and influencer platforms.
• Develop consumer insights to understand behaviours, needs, and media habits, enabling more relevant and effective campaigns.
• Oversee integrated marketing plans, delivering full-funnel strategies that drive awareness, engagement, and sales.
• Manage budgets and media planning, ensuring effective allocation and strong return on investment.
• Ensure brand consistency and regulatory compliance across all communications and markets.
• Collaborate with agencies and cross-functional teams to deliver seamless, aligned campaign execution

Requirements:

• B2C marketing experience, preferably in FMCG, consumer health, beauty, or personal care.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No: 19C9682
EA Personnel No: R25157233 (Loh Pooi Keng)

Company Overview

SINGRASS is a Singapore-headquartered eco-tech companypioneering Indoor Smart Eco Systems (ISES) that integrate hydroponic leafyvegetables, smart sensing, and aesthetic design to purify indoor air andenhance well-being. Our solutions contribute to the Singapore Green Plan 2030and the "30 by 30" food security vision, offering innovativeESG-aligned systems for schools, offices, hotels, and urban livingenvironments.

Key Responsibilities

As a Customer Relationship Manager at SINGRASS, you will take on a hybrid role encompassing corporate sales, account management, and ESG consulting.

The remuneration package consists of a base salary plus commission, with the basic salary ranging from 3,000 to 3,500, depending on experience and qualifications. Commission is uncapped, offering strong earning potential.

1. Sales & Business Development

• Identify and acquire new B2B customers across sectors such as education, hospitality, corporate offices, and public institutions.
• Present SINGRASS's ISES as an ESG-aligned indoor air quality and sustainability solution, tailored to each client’s needs.
• Lead the end-to-end sales process including proposal, pricing, and contract closure.

2. Customer Engagement & Account Management

• Build and maintain long-term partnerships with key clients through regular communication, reviews, and service optimization.
• Act as the main liaison between clients and internal departments (R&D, Installation, Maintenance).
• Upsell and cross-sell system upgrades, maintenance plans, and new solutions.

3. Project & Service Coordination

• Conduct on-site indoor air quality (IAQ) assessments using our proprietary tools.
• Manage project timelines, installations, and deployment of ISES systems in coordination with the operations team.
• Ensure service delivery quality and resolve post-sales inquiries effectively.

4. Market Outreach & ESG Advocacy

• Represent SINGRASS at sustainability exhibitions, trade shows, and industry forums.
• Engage with government bodies, schools, and NGOs to promote indoor ecological systems and drive ESG compliance.
• Contribute to ecosystem education and awareness through campaigns, seminars, and client demonstrations.

Qualifications & Requirements

• Minimum 3 years of experience in corporate sales, or business development, preferably in ESG, sustainability, built environment, or indoor hydroponics solutions.
• Strong communication and presentation skills, with the ability to articulate complex value propositions to diverse stakeholders.
• Self-starter with strong project management skills; able to thrive in a dynamic, cross-functional startup environment.
• Bilingual in English and Mandarin to support multilingual client base across Asia.
• Diploma or Bachelor’s Degree in Business, Environmental Science, Sustainability, or related fields.

Why Join SINGRASS?

• Be part of a mission-driven team redefining indoor ecological design and health-focused spaces.
• Contribute to tangible ESG outcomes across industries.
• Work in a flat, entrepreneurial organization with strong regional and global growth plans.
• Enjoy uncapped commissions, performance bonuses, and a collaborative team culture.

Location: Changi Airport
Work Week: 5 Days
Salary Range: SGD 5,000 – 7,000

We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.

Key Responsibilities

Service Delivery & Quality

• Ensure IT and administrative services consistently meet SLA and quality benchmarks.
• Take ownership of escalations, major incidents, and service recovery, ensuring timely and effective resolution.
• Drive continuous improvement initiatives to elevate service standards.

Team Leadership & Development

• Lead and inspire the Service Desk team by managing resourcing, training, mentoring, and performance evaluation.
• Champion a customer-first culture, fostering accountability and service excellence.
• Play a key role in talent acquisition and building a strong, future-ready team.

Process & Tools Optimization

• Ensure effective utilization of the tools (e.g., ServiceNow) for seamless ticketing and workflow management.
• Keep documentation, workflows, and processes up-to-date and aligned with best practices.
• Identify and implement innovations to enhance service desk efficiency.

Stakeholder Engagement & Reporting

• Represent the service desk in regular cross-functional meetings.
• Deliver insightful weekly and monthly reports, providing actionable recommendations.
• Offer feedback to refine the IT Service Desk playbook and drive operational improvements.

Strategic Growth & Industry Best Practices

• Stay ahead of emerging industry trends and integrate relevant practices into operations.
• Align service delivery with ITIL frameworks and global service management standards.
• Support the development of long-term strategies to future-proof the service desk.

Qualifications & Skills

Education & Certifications

• Degree in Computer Science, Information Technology, or related fields.
• ITIL 3 Foundation certification.

Technical Skills

• Proficiency in end-user computing, M365, networking, and AV solutions.
• Strong hands-on experience with ESM tools (e.g., ServiceNow).

Experience

• At least 3 years of IT Service Desk management experience in a corporate environment.

Soft Skills

• Exceptional leadership, communication, and stakeholder management skills.
• Strong strategic thinking, multitasking, and time management abilities.
• A natural customer advocate with a passion for service excellence.

Compensation: Up to S$10,000/month (dependent on experience) + 13th-month bonus + up to 3 months variable bonus.
Open to local and international candidates.

BullionStar is Singapore’s leading precious metals dealer. We sell, buy back, store, and deliver physical gold, silver, and platinum to customers worldwide – from first-time buyers to institutional investors. We operate a full-service showroom in Singapore, a comprehensive e-commerce platform, and vault storage facilities across multiple jurisdictions.

We are independently owned, founder-led, and intentionally lean. There are no layers of corporate bureaucracy here. Decisions are made quickly, everyone is close to the customer, and every person in the business has a direct impact on what we deliver. We’ve built our reputation on trust, transparency, and doing things properly – not on marketing spend.

We’re looking for people who are drawn to that kind of environment – people who want ownership, not job titles, and who find energy in building something rather than maintaining something.

Why This Role Exists

BullionStar’s reputation is built on trust, transparency, and the quality of every customer interaction. Our customers are not buying a commodity – they are making a decision about where to store their wealth. That means every email, every call, every walk-in conversation matters.

We need someone who will run our customer service operation with precision and care – accurate, efficient, consistently high quality – while also beginning to build a genuine sales capability, something we haven’t done formally before. This person won’t inherit a playbook. They’ll write it.

What You'll Own

Before anything else, you need to understand BullionStar – our products, our customers, our processes, our industry. You’ll immerse yourself in every customer-facing aspect of the business until you can handle any enquiry, any objection, any scenario independently and confidently. This comes first. Everything else builds on it.

• Run CS Operations Accurately and Efficiently - This is the core of the role day-to-day. You’re responsible for the quality, accuracy, and speed of every customer interaction – emails, calls, live chats, tickets. You’ll monitor response quality, ensure information given to customers is correct and complete, and hold the team to a high standard on turnaround times. Mistakes in a business like ours – wrong pricing, incorrect order details, unclear guidance on vault storage – erode trust quickly. You’ll build a culture where getting it right the first time is the expectation, not the exception.
• Teach and Elevate the Team - Once you know the business deeply, you’ll transfer that knowledge to your team. You’ll set the standard for how we communicate with customers – the quality, the tone, the speed. You’ll develop each person individually, understanding their strengths and pushing them to grow. The goal is a team that handles the majority of interactions at a consistently high level, without needing to escalate.
• Drive Efficiency and Automation - With the foundations in place, you’ll turn your attention to making things faster, smarter, and more scalable. You’ll identify where AI and technology can eliminate repetitive work, improve response times, and free the team to focus on higher-value interactions. You’ll be hands-on with these tools – testing, implementing, iterating.
• Build the Sales Function - This is new ground for BullionStar. You’ll design how we approach high-value customer relationships, account management, and proactive outreach. You’ll figure out what works by doing it yourself first, then build processes and structure around what proves effective.
• Be the Voice of the Customer - You’ll represent the customer’s perspective at the leadership table. When product, marketing, or operations decisions are being made, you’ll bring the insight that only comes from being close to the customer every day.

Who We’re Looking For

We care far more about who you are than what’s on your CV. The right person for this role will have most or all of the following traits:

• Intelligent and curious. You pick things up fast, ask good questions, and think critically. You don’t just follow processes – you understand why they exist and how to make them better.
• Common sense. You can read a situation, make a sound call, and explain your reasoning. You don’t need a policy for every scenario – you use good judgement.
• Entrepreneurial. You’ve built something, run something, or been the person who made things happen when there was no roadmap. You thrive without handholding. We’d rather see someone who started a small business and navigated real challenges than someone with years of middle management experience at a large corporation.
• Hands-on leader. You lead by doing, not by delegating from a distance. You’re on the floor, in the queue, handling the difficult conversations alongside your team.
• Aware and creative. You notice what others miss. You see patterns in customer behaviour, spot inefficiencies in processes, and come up with solutions that aren’t obvious.
• Enthusiastic. BullionStar isn’t just a job to you. You genuinely care about the business, the customers, and the team. You bring energy and you raise the standard just by being present. A genuine passion for gold and silver – the products, the history, the market – is extremely desirable.
• AI-forward. You see technology as a way to work smarter. You’re willing to experiment with AI tools and integrate them into daily workflows – not as a gimmick, but as a genuine force multiplier.

Formal qualifications matter far less to us than the traits above. If you have the intelligence, the drive, and the willingness to learn, you can succeed in this role regardless of your background.

What This Role Is Not

This is not a role where you manage from behind a desk, review dashboards, and attend meetings. If your instinct is to delegate rather than do, this isn’t the right fit.

It’s not a corporate middle-management position with established processes to maintain. You’ll be building, improving, and sometimes starting from scratch. If you need structure handed to you, you’ll struggle here.

It’s not a role where compliance with the status quo is rewarded. We want someone who questions everything, challenges what doesn’t work, and has the energy to drive change – not someone who’s comfortable keeping things ticking over.

Sales Manager - Service Providers, SEA (Telco, VoIP, Network)

Reporting to the Regional Director, the Sales Manager willbe responsible for the day-to-day operation of the company’s Service Providerssales in South East Asia, strategic planning and positioning, marketdevelopment, and driving multi-channel product sales in a high growthenvironment.

Responsibilities:

·      Assisting the Regional Director to achievebusiness goals and sales targets for the Service Providers market

·      Overall operations management for therecruiting, developing, and managing Service Providers to drive increasedrevenue

·      Researching, monitoring and communicating thecompetitive market landscape to Sales and Management teams

·      Providing support for new product introductionsand sales initiatives

·      Develop and drive business strategies specificto the region

Qualifications:

·      Bachelor’s degree

·      10+ years of sales experience with 5 years salesmanagement responsibility for Service Provider market development

·      Prior experience selling networking,telecommunications, and/or VOIP products and solutions to Service Providers

·      Established C-level and senior level contactswith key players in the marketplace

·      Excellent written and verbal communicationsskills

·      Advanced negotiation and sales skills

·      Ability to multi-task and work in a fast-pacedenvironment

·      Results-focused, team-oriented individual with asolid work ethic

What you'll do:

As a Branch Sales and Service Manager Priority Banking, you will be entrusted with building lasting connections with priority banking clients through attentive service delivery and expert financial advice. Your day-to-day responsibilities will involve conducting detailed financial profiling sessions to uncover each client’s objectives before recommending suitable banking solutions. You will keep clients informed about market trends while collaborating with your branch manager on strategic planning for sales growth.

• Conduct professional, consultative financial analysis sessions with clients to understand their unique needs and recommend tailored solutions across treasury, equities, funds, insurance, and other consumer banking products.
• Foster deep client relationships by providing regular market updates and insightful trend analysis on both local and international financial products, ensuring clients feel supported in their financial journeys.
• Collaborate closely with branch management to develop monthly plans aimed at achieving or exceeding sales targets for new business acquisition and customer retention goals.
• Participate actively in marketing initiatives and promotional activities designed to attract new clients while strengthening existing relationships through thoughtful engagement.
• Source individual prospects through networking efforts and outreach activities, including organising group presentations for clubs, associations, companies, and other organisations.
• Deliver efficient after-sales support by addressing client queries promptly and ensuring all post-sale processes are handled with care and attention to detail.
• Manage anti-attrition strategies by proactively identifying at-risk clients and implementing retention measures that reinforce trust in the bank’s services.
• Solicit referrals from internal stakeholders such as Relationship Managers from other divisions or staff members to expand your network of potential clients.
• Ensure strict adherence to all money laundering prevention procedures by monitoring transactions diligently and reporting any suspicious activity as required by regulatory guidelines.
• Maintain full compliance with all relevant regulations, policies, and controls set forth by both internal governance frameworks and external authorities.

What you bring:

To excel as a Branch Sales and Service Manager Priority Banking, you will bring a wealth of experience in managing high-value client portfolios within the banking industry. Your background should include hands-on involvement in acquiring new customers through consultative selling techniques as well as maintaining strong relationships over time. Familiarity with a broad range of consumer banking products is essential; however, what truly sets you apart is your empathetic approach when interacting with clients—ensuring they always feel heard and understood.

• Demonstrated experience in client acquisition within the banking sector, showcasing your ability to connect with individuals from diverse backgrounds while understanding their unique financial needs.

• Proven account management expertise that highlights your capacity for nurturing long-term relationships built on trust, empathy, and consistent communication.
• Comprehensive technical knowledge of consumer banking products such as treasury solutions, equities investments, mutual funds, insurance offerings, and related services.
• Strong interpersonal skills that enable you to collaborate effectively with colleagues across departments while maintaining a warm approach towards clients at all times.
• Excellent organisational abilities allowing you to manage multiple priorities simultaneously without compromising on quality or attention to detail.
• A thorough understanding of regulatory requirements governing banking operations—including anti-money laundering protocols—and a commitment to upholding the highest standards of compliance.
• Experience in preparing engaging presentations for groups or organisations as part of business development initiatives aimed at expanding your client base.
• A collaborative mindset that thrives within supportive teams focused on shared success rather than individual achievement alone.
• Ability to adapt quickly to changing market conditions or evolving client expectations through continuous learning and openness to feedback.

What sets this company apart:

This organisation stands out as a trusted leader in global finance thanks to its unwavering dedication to ethical conduct, transparency, and responsible business practices. Employees benefit from access to world-class training resources designed not only for immediate job success but also for long-term career advancement within the company’s extensive international network.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Position summary statement:

Guest Service Team Leader (GSTL) assist the Manager in leading the team of front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. GSTL must be a friendly, approachable individual and possess excellent communication and problem-solving skills. He/she is responsible for increasing overall guests stay experience. He/she is portray as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.

Responsible in meeting guest needs and exceed guest expectations. Addressing and rectifying guest concerns and complaints, and perform office duties such as associate work schedules, monthly reports, and coordinates with other departments.

A competent working knowledge of the property management systems (PMS) and Standard operating process are required. GSTL is responsible of mentoring and coaching junior associates.

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Services Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests. Coordinates and communicates with relevant departments to ensure all preference and special request are met.
• To assist the Manager in providing direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Always present in the guest area during high traffic times to assist the front office employees and to ensure smooth operations. To handle guest complaints and feedback, and action on necessary steps for service recovery. Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact. Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by the end of the shift. Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Assist the Manager in training the team to the highest possible standard. Ensures that training is provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant/ Manager of Front Office.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Performing other office duties such as associate work schedules and timesheets and other monthly reports as required.

Other Responsibilities:

• Ensure that all Key Policies of are enforced and adhered to.
• To enforce and comply with Rules and Regulations stipulated in the Employee handbook.
• To perform other duties assigned by the Management from time to time.
• Attend Workplace Safety and Health meeting as deemed suitable by the management

Job Summary

We are seeking an experienced Service Delivery Manager (SDM) to lead and oversee our Network Managed Services operations. The ideal candidate will bring strong leadership skills, a solid background in IT service management, and proven experience managing both services and people.

You will be responsible for managing a team of 10 engineers, ensuring operational excellence, delivering against contractual SLAs, and driving service improvements through automation, cloud technologies, and data-driven reporting.

Key Responsibilities

• Lead and manage a team of approximately 10 engineers supporting Network Managed Services and 24x7 network operations.
• Oversee day-to-day service delivery to ensure contractual SLAs and customer expectations are consistently met.
• Act as the primary escalation point for major incidents, coordinating 24x7 standby support and response efforts.
• Manage change, incident, and problem management processes in alignment with ITIL best practices.
• Drive continuous improvement initiatives through process optimization, automation, and cloud adoption.
• Prepare, analyze, and present operational and performance reports using Power BI and ServiceNow.
• Collaborate with internal teams and stakeholders to enhance service quality, efficiency, and reliability.
• Conduct regular service reviews with clients, addressing performance, issues, and improvement plans.
• Handle people management responsibilities including staffing, training, development, and performance evaluations for the engineering team.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Minimum 5 years of IT operations or service delivery experience, including 2+ years in a leadership or managerial role.
• Proven experience managing Network Managed Services operations.
• Demonstrated people management experience leading a team of at least 10 engineers.
• Strong background in network infrastructure and operational management.
• Experience supporting 24x7 operations, with standby support responsibilities for escalations and incidents.
• ITIL Certification is mandatory.
• Experience in cloud technologies (Azure, AWS, or GCP) and automation tools.
• Proficiency in creating and presenting reports using Power BI and ServiceNow.
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Project Manager / Senior Project Manager

Location: Tanjong Pagar
Working Days: 6 days (Monday - Saturday)
Working Hours: 9:00 AM – 6:00 PM
Salary Range:

• Project Manager: $4,000 – $6,000

• Senior Project Manager: $6,000 – $7,000

Role Overview

Responsible for managing office fit-out / workplace projects end-to-end, from planning and site mobilisation through completion and handover. Accountable for delivery in accordance with approved timelines, budgets, specifications, and contractual requirements.

Key Responsibilities

1. Project Management

• Manage the full project lifecycle from commencement to completion and handover

• Develop and maintain project schedules, work plans, and progress tracking

• Coordinate internal teams, subcontractors, and vendors

• Ensure delivery aligns with approved timelines, budgets, and specifications

2. Client & Contract Administration

• Act as the primary point of contact for assigned clients

• Manage project scope changes, variation orders (VOs), and contractual documentation

• Maintain formal records of client instructions, approvals, and correspondence

• Coordinate client meetings, site meetings, and approvals

3. Technical & Site Coordination

• Review and coordinate architectural, technical, and shop drawings

• Resolve construction and coordination issues across multiple trades

• Ensure works are executed in accordance with approved design intent and specifications

4. Budget & Cost Control

• Monitor project budgets, cost reports, and procurement activities

• Prepare, evaluate, and manage variation orders

• Review quotations and negotiate with vendors and subcontractors

• Ensure cost control throughout the project lifecycle

5. Team Supervision

• Supervise Project Executives (Senior PE, PE II, PE I)

• Allocate tasks and monitor progress to meet project timelines

• Provide site-based guidance related to coordination and execution

6. Documentation & Compliance

• Ensure complete and accurate project documentation and records

• Enforce standard operating procedures and internal workflows

• Ensure compliance with safety, regulatory, and contractual requirements

7. Handover & Close-Out

• Manage defect rectification and final inspections

• Coordinate project handover and client sign-off

• Ensure submission of complete close-out documentation

Requirements

Education

• Minimum Diploma in Construction Management, Building, Civil Engineering, Architecture, Interior Design, or a related discipline.

• Project Manager:

  • Minimum 5 years of relevant experience in office fit-out / workplace projects.

• Senior Project Manager:

  • 7–10 years of relevant experience in office fit-out / workplace projects.

• Proven experience managing projects from site mobilisation to completion and handover.