Total 1,978 Senior Executive level Customer Service job vacancies

Company Snapshot

1. Industry – Global Oil & Gas Industry

2. Company size – 1-50 employees

3. Working Hours – Mondays to Fridays

4. Dress code – Casual smart

Job Highlights

1. Career advancements within the Group

2. Continual & extensive internal & external learning provided

3. Software & process driven work culture

4. Team work environment with passion to deliver great customer service

Job Description

1. Report to Business Development Manager/Head

2. To manage daily course enquiries & bookings from our clients in super efficient & friendly manner

3. To manage delegates’ onsite training registration processes from start to end of course with a big heart & a big smile

4. Perform all assigned duties in full compliance with the Group’s approved software driven work processes

Job Requirements

1. Holder of Diploma/Degree in either Hospitality, Secretarial, HR, Training Management

2. We are looking for a personality who enjoys meeting people & passionate in providing great customer service

3. Minimum 2 years working experience in a customer centric organisation

4. Good interpersonal skills & a team player

5. Proficient in English

Student Admission and Support Staff (Executive) or Admissions Counsellor cum Admin Executive

Job summary:

You play a pivotal role in facilitating the admission process and providing essential support to prospective students and their families. This position combines administrative responsibilities with student advising to ensure a seamless and positive experience for all applicants.

Key Responsibilities:

1. Admissions Guidance: Provide comprehensive information about the institution's programs, admission requirements, and application procedures to prospective students and their families.
2. Application Processing: Receive, review, and process student applications accurately and efficiently. Ensure all necessary documentation is complete.
3. Admissions Interviews: Conduct interviews or informational sessions with prospective students, both in person and through virtual platforms, to assess their suitability for admission and address their questions or concerns.
4. Admission Decisions: Participate in the evaluation of student applications and make admission recommendations based on established criteria.
5. Support Services: Offer guidance and support to admitted students regarding registration, school bus transportation communication liaison, uniforms and books merchandise sales, and other related admin matters. Assist students and parents on day to day adhoc requests.
6. Outreach and Student Recruitment: Participate in recruitment events, open houses, college fairs, and other activities aimed at attracting potential students to the institution.
7. Data Management: Maintain accurate records of student interactions, application status, student attendance filing, and admission decisions using relevant software and databases.
8. Compliance: Ensure that all admission processes comply with institutional policies and relevant regulations including processing of student visas and filing FPS monthly, annual return.
9. Customer Service: You will be assigned as reception desk guide. Provide excellent customer service to new prospective parents and their families, addressing existing parents' inquiries promptly and professionally.

Qualifications:

• Must have at least 2 years of experience in dealing school admissions and student recruitment in any Singapore international schools.
• Bachelor's degree in any field. Master's degree can be a preferred choice.
• Previous experience in admissions, student services, or a related role is advantageous.
• Strong interpersonal and communication skills.
• Proficiency in using office software and database systems.
• Knowledge of admission processes and educational systems is a plus.
• Able to speak other languages for majority parent community like Hindi or Tamil is a plus.
• Ability to work independently and as part of a team.
• Excellent organizational and time-management skills.

Benefits:

• Education subsidy for your child when enrolled in our school.
• Annual Leaves
• Annual increment
• Subsidized school bus transport
• Dental allowance
• Medical insurance cover outpatient and inpatient
• Performance incentives

How to Apply:

Interested candidates should submit their resume and cover letter detailing their qualifications and interest in the position to hr(at)kindlekids(dot)sg or submit via this job portal.

Kindle Kids International School is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.

Responsibilities:

• Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries.
• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.
• Establish contact (courtesy calls) with guests and render assistance where necessary.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Any other reasonable job tasks as assigned.

Requirements:

• PSLE or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera is preferred.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

6 months
Central
up to 4.5k

Operations

• Assist the Manager to supervise a team of ground operations staff
• Ensure smooth operation of direct admission, air evacuation, management of patient medical appointments and all patient liaison services
• Review existing work processes/workflows, and propose continuous improvement to the processes/workflows
• Develop and implement new operational workflows to support the department’s work
• Manage and co-ordinate appointments of VVIP/VIP with the respective internal stakeholders to ensure that the whole medical journey is seamless
• Host VVIP/VIP visitors and coordinate the visit with all the stakeholders involved to ensure the visit goes smoothly
• Perform frontline counter duties at times
• On rotation for 24/7 on-call duties

Team Development

• Provide On-Job Training(OJT) to new colleagues as assigned
• Coach and mentor ground team
• Develop and refine training materials and manuals
• Assist Assistant Manager/ Manager to organize roll-calls and briefing sessions
• Be an effective lead to promote collegiality and teamwork within the department and hospital

Service Quality

• Assist Assistant Manager/ Manager to attend to complaints
• Investigate complaints and incidents
• Analyze service issues and proactively develop effective solutions to solve operational and systemic problems
• Write written replies to complainants
• Conduct quality audits to ensure high service standards and adherence to procedures and guidelines
• Actively participate as a member or team lead in quality improvement projects at department/division/hospital level

Administrative and Support Functions

• Responsible for managing fixed assets and equipment of the department (phone, IT systems)
• Ensure equipment are working and liaise with the vendors or internal departments to resolve issues expeditiously to ensure minimal downtime
• Troubleshoot any technical problems encountered by the team
• Support in the collation of operational and management reports generate accurate statistics for management’s decision making
• Ensure all documents and data are properly stored, filed and disposed of in accordance to hospital’s data governance polices

General

• Participate in hospital-level projects and workgroups
• Organize meetings, write meeting minutes and follow-up on meeting action points at department/division/hospital level
• Participate in emergency planning exercise and render support in any hospital emergency or incidents when required
• Assist to carry out any other duties assigned 

Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

About the Role

Play a key role in expanding the customer base through direct engagement.

Responsibilities

• Approach and engage customers

• Present solutions clearly

• Convert prospects

• Achieve targets

Job Description

My Client, a leading Securities Brokerage firm is looking for a detail-oriented and customer-focused Helpdesk Officer to join their Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.
• Manage and respond to incoming emails in a timely and professional manner.
• Review and process retail and corporate account opening applications (both manual and digital).
• Assess and handle account update requests, dormant account reactivations, and account closures.
• Conduct thorough KYC/AML screening and due diligence for new client onboarding.
• Process client requests including share transfers and other related services.
• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.
• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.
• Hands-on experience in retail and corporate account opening and client onboarding processes.
• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.
• Experience handling customer enquiries in a front-line or counter service environment.
• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

Skills & Competencies

• Strong communication and interpersonal skills with a customer service mindset.
• Excellent attention to detail and accuracy when reviewing documentation.
• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Strong organisational and email management skills.
• Proactive team player who is willing to take on ad-hoc tasks.

EA: 25C2690 | R1221146

Responsibilities: -

• Manage end-to-end HR operations/administration including payroll, recruitment, onboarding/offboarding, Learning & Development, benefits administration.
• Maintain employee records and ensure compliance with labor laws and company policies.
• Support employee engagement initiatives and foster a positive work environment.
• Handle all HR-related surveys, reports.

Requirements:

• Minimum Diploma in Human Resource, Business, or related field.
• 2 years of relevant HR experience.
• Good communication & interpersonal skills.

Key Responsibilities:

• Prepare Daily Sales Report
• Process RMA – manage full cycle of return goods from customers
• Input sales orders; issue Delivery Orders and invoices; ensure data accuracy
• Provide proforma invoices to the Sales Coordinator for payment purposes
• Prepare shipping arrangements and coordinate delivery schedules
• Monitor and update inventory stock movements and price records in the system
• Input Purchase Orders and send to factories, ensuring data accuracy
• Liaise with the Logistics Department to ensure timely deliveries
• Upkeep and maintain a proper filing system
• Perform other ad-hoc duties as assigned

Requirements:

• Minimum Diploma in Business Administration, Logistics, or a related discipline
• Minimum 3 years of relevant working experience in a similar role

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tan Sin Yong (Stella)

EA Personnel Reg No: R24124127

RESPONSIBILITIES

• Proactively generate and engage leads through outbound outreach, events, and marketing campaigns
• Qualify opportunities and schedule meetings for the sales team to drive conversions
• Maintain fast response times to new leads, ideally within 24 to 48 hours
• Work closely with internal stakeholders to support pipeline progression and deal coordination
• Liaise with external vendors and suppliers to obtain quotations where required
• Partner with marketing on campaign messaging and lead generation initiatives
• Follow up consistently to ensure timelines, responses, and deal momentum are maintained

REQUIREMENTS

• Minimum 2 years of experience in sales, SDR, or a client-facing coordination role
• Strong hunter mindset with resilience and comfort in outbound engagement
• Familiarity with tendering processes; experience with GeBIZ is a plus
• Detail-oriented with strong follow-up and time management skills

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

Responsibilities:-

Primary duties-

• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for server preventive maintenance, back-up procedures to ensure that servers are functioning to meet user needs
• Prepare & update all system documentation, backup procedures

Secondary duties:-

• Provide technical support on accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to end user

Requirements:

• Diploma or Degree in Information Technology or equivalent
• Experience with setup & maintenance of windows servers, virtual machines (Citrix), remote desktop, router, Fortinet firewall
• Experience in technical support of accounting or inventory software will be an advantage
• Strong communication and interpersonal skills.
• Motivated in problem solving
• Able to work as a team and independently

We are seeking a dedicated and proactive Customer Service & Support Executive to be the vital link between our company and our valued customers. You will be the voice of our brand, ensuring every interaction is handled with professionalism and care, while also supporting our internal operations.

Key Responsibilities:

- Handle inbound and outbound calls professionally to address customer inquiries, requests, and complaints effectively.
- Manage email with timely and helpful responses, maintaining high customer satisfaction.
- Understand customer needs thoroughly to provide accurate information, tailored suggestions, and solutions that enhance their overall experience.
- Perform key administrative tasks including managing our e-commerce portal, data entry, document processing, and meticulous record-keeping.
- Coordinate seamlessly with internal departments to ensure smooth end-to-end customer service operations.
- Provide basic IT support and assistance to internal stakeholders, acting as a first point of contact for internal queries.

Requirements:

- Possess at least a Diploma in any field.
- MUST have prior customer service experience.
- A self-starter who is eager to learn, can work independently, and thrives under pressure.
- Excellent communication and interpersonal skills, with the ability to present information clearly.
- A positive "can-do" attitude and a genuine team player who collaborates to achieve common goals.
- Communicate in English & Chinese

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Key Responsibilities

• Prepare tenders, quotations, and cost estimates for transportation and logistics services to support competitive bidding
• Analyze client requirements and perform cost calculations to ensure profitable pricing
• Manage contract variations (e.g., changes in delivery scope, routes, or volume), billing adjustments, and final account reconciliation
• Monitor operational costs and budgets to ensure services are delivered within agreed financial targets
• Liaise with clients on service performance, delivery schedules, additional requirements, and contract-related matters
• Follow up with existing clients to identify opportunities for contract renewal, service expansion, and new business
• Coordinate with internal teams to ensure smooth execution of logistics services
• Support business development initiatives by maintaining strong client relationships and contributing to revenue growth

Preferred Competencies and Qualifications

• Diploma or Degree in Quantity Surveying, Engineering, or related field
• At least 2 years of experience.
• Ability to manage multiple projects and meet deadlines efficiently

Job Responsibilities:

• Interface with customer and optimizing quality of service, business growth and customer satisfaction
• Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
• Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
• Serve as backup to internal support group
• Set up customer database, process bookings and executes pertinent orders
• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
• Responsible for maintaining timely tracking status accuracy and schedules for all jobs
• Prepare quotations
• Maintaining internal/external KPIs and SOPs to meet customer requirements
• Any other ad-hoc additional functions mandated by Management

Skills / Requirements:

• Import/Export experience in freight forwarding with leadership experience will be an advantage
• Ability to work in a fast-paced and deadline-driven office environment
• Knowledge of Import/Export regulations and documents
• Ability to multi-task, prioritize, and manage time effectively
• Understanding of profitability and loss and how to plan to drive growth
• Exceptional customer service and follow up skills
• Responsible for booking, customs clearance, communication with foreign agents.
• Coordinate with overseas and local branch for operation and rate issues.
• Develop new business from existing customers to increase business volume and contribute to profits of the company
• Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial
• Proficient in Microsoft Office Applications
• 5.5 days work week, 9am - 6pm (Mon - Fri) 9am - 1pm (Sat, work from home)