Total 2,013 Senior Executive level Customer Service job vacancies

Customer Service Executive
Salary: $2,500 - $3,200
Working Days: 5 Days (Rotating)
Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public Holidays 12pm - 5pm
Working Location: Jurong East / Yishun / Tampines / Hougang

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Requirement

• At least 1 year of experience in customer service 

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Job Description:

• In charge of performing quality assurance functions with regard to the product, process and maintain quality management system while ensuring compliance with all customers’ requirements
• Responsible for reviewing and revising quality procedures and quality control instructions
• Liaise with customers / vendors / suppliers on non-conformance activities, perform root cause analysis and determine effective corrective actions to reduce or eliminate the cost of poor quality
• In charge of performing internal audits to evaluate quality system, products, and processes
• In charge of performing vendors’ and on-site audits as required
• Drive down monthly Cost of Poor Quality/ scrap

Requirements:

• Degree in Mechanical / Aeronautical Engineering / other relevant disciplines
• Minimum 2 years of experience in Quality Management System and NADCAP

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Key Responsibilities

• Support end-to-end trade execution for base metals (e.g., copper, aluminium, zinc), from contract to settlement
• Prepare, review, and manage trade documentation, including contracts, invoices, packing lists, bills of lading, and other shipping documents
• Liaise with traders, counterparties, banks, warehouses, and logistics providers to ensure seamless operations
• Handle and monitor letters of credit (L/Cs), payment terms, and banking documentation
• Track shipments and coordinate logistics to ensure timely delivery and resolve any operational issues
• Maintain accurate trade records and ensure compliance with internal controls and regulatory requirements
• Assist with reconciliations, reporting, and month-end closing activities
• Support process improvements to enhance operational efficiency

Requirements

• Diploma/Degree in Business, Finance, Supply Chain, or related field
• 1–3 years of experience in trade support, operations, commodities, or shipping/logistics
• Familiarity with trade lifecycle, L/C processes, and shipping documentation
• Proficient in Microsoft Excel and comfortable handling data and reporting
• Strong attention to detail, organisational, and multitasking skills
• Good communication skills and ability to work in a fast-paced environment

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Responding to participant enquiries related to registration and providing administrative support.
• Managing participant transfers and withdrawals within the training management system, while keeping all relevant stakeholders informed.
• Using RapidSMS to promptly notify participants of any last-minute course updates.
• Supporting the ongoing improvement of customer support processes.
• Assisting in the delivery of Academy courses, with flexible compensation for occasional after-hours work (typically 2-4 times per year).
• Performing any other duties as assigned.

• Degree or Diploma holder with at least 2 years of relevant experience.
• Excellent written and verbal communication abilities.
• Strong organizational and time-management skills with a high attention to detail.
• A proactive, customer-service oriented mindset.
• Self-driven, adaptable, and resourceful in navigating changes.
• A keen interest in process improvement and efficiency.
• Experience with Microsoft PowerBI for generating data dashboards is a plus.
• Experience in using Zendesk will be advantageous.

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Financial Institutions Account Management, including Know Your Customer (KYC) processes

• Collaborate with clients’ representatives and support clients in attending to account opening and closure documentation, KYC queries and requests, and other account related matters in connection with clients’ accounts with various Financial Institutions (“FIs”) in various jurisdictions.

• Prepare and review account opening forms, responses, and communications with FIs with the objective of ensuring accuracy and completeness.

• Liaise with financial institutions to facilitate smooth account opening/closure/KYC processes. In the course of the work, collaborate effectively and seamlessly with corporate secretarial colleagues on corporate secretariat documents that may be required.

Knowledge Management

• Maintain up-to-date knowledge of AML/CRS/FATCA requirements of financial institutions and various jurisdictions, personal data protection laws.

• Maintain a knowledge base of FAQs related to financial institutions’ account/KYC matters.

• Maintain SOPs, including use of solutions platforms.

Document and Record-Keeping

• Maintain meticulous records of all account opening and KYC activities.

• Organize and archive client documentation securely.

• Generate reports and summaries for internal use, clients, and regulatory purposes as required.

Clients Communication

• Active communication and management of clients.

• Provide timely updates on the status of their account opening and KYC processes as needed.

• Address client inquiries and concerns professionally.

 Audit / Compliance & Regulatory

• Provide support to clients in connection with their audit procedures.
• Stay current with evolving regulatory requirements related to bank broker account opening and KYC.
• Implement and enforce internal policies and procedures, including client-specific policies and procedures, to ensure compliance.

By submitting your application, you consent to the collection, use, and disclosure of your personal data for recruitment and employment-related purposes in accordance with the Personal Data Protection Act (PDPA).

For more information on how we manage personal data, please refer to the link provided : https://www.trustedservices.com.sg/careers

Responsibilities:

• Handle all reservation-related tasks, including individual and group bookings, ensuring accurate details (rates, room types, guest info, flight details, guarantees, and cancellation policies).
• Serve as the central point of contact for guests via phone, email and messages, transferring inquiries to the appropriate departments professionally.
• Coordinate with Central Reservations, Sales, Revenue and Front Office teams to ensure smooth management of room blocks, rate loading, guest requests, and billing instructions.
• Provide prompt and courteous assistance to guest inquiries regarding hotel services, room availability, local attractions, transportation, dining and special requests.
• Manage rooming lists and pre-arrival arrangements, ensuring timely communication of updates to relevant departments.
• Monitor and follow up on group reservations, including pending rooming lists, cut-off dates and amendments (extensions, early departures, or date changes).
• Communicate hotel promotions, packages and updates clearly to maintain consistency in guest experience.
• Support administrative tasks such as invoice inquiries, lost and found coordination and guest follow-ups.
• Maintain strong system proficiency in Opera Cloud, StayPlease and telephony systems for accurate daily operations.
• Assist in training and onboarding new hires, ensuring high service standards.
• Uphold guest privacy, safety, and hotel emergency procedures, maintaining professional grooming and appearance.
• Perform additional duties as assigned by management in line with operational needs.

Requirements:

• Minimum one year of experience in a hotel or hospitality environment preferred.
• Familiarity with hotel telephone systems and basic front office operations.
• Good communication and interpersonal skills, with a polite and professional phone manner.
• Customer-focused mindset with the ability to handle guest inquiries and requests efficiently.
• Ability to multitask and work in a fast-paced environment.
• Basic computer literacy and proficiency in relevant software applications.
• Detail-oriented, organized, and reliable.
• Able to work rotating shifts, including weekends and public holidays.

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Working hours: Mon-Fri Office Hours
Salary: Up to $5000 (Depending on experience)

Job Scope:

• Clinical Aspects
• Manage enquiries and referrals
• Conduct assessment and home/site visits, and provide counselling, behavioural interventions, groupwork and support for residents and their families
• Conduct comprehensive assessments of residents' care and financial needs, and support in the submission of HOMES means testing and transport subsidy applications as required
• Look after clients' physical and emotional welfare, identify anomalies and provide the appropriate intervention or service linkage
• Manage emergency response and crisis management with regards to residents' behaviour management with the multi-disciplinary team
• Develop, implement and review Individual Training Plans for residents with the multi-disciplinary team
• Provide information, referral and psychoeducation services to caregivers
• Network and collaborate with relevant stakeholders and community partners
• Participate in multidisciplinary team meetings and case conferences as required and actively share information in a respectful, non-judgemental manner
• Process and Resources Aspects:
• Maintain accurate and timely updates of case recordings, client profiles and other related case work management processes
• Maintain accurate records, update records and prepare reports for reporting to governing agencies and government means-testing applications
• Adhere to the standard operating procedures and social work practices
• Plan and implement projects/programmes assigned
• Attend and participate in individual clinical and group supervision sessions
• Attend relevant professional development seminars and training programmes for self-development

Job Requirements:

• Min. Degree in social work or any relevant field
• MediFund/Financial Assistance application experience

Interested applicants please submit their detailed resumes via email to melissa@recruitexpress.com.sg

All applications and personal information received will be treated with the strictest confidence.

Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
EA Licence No.: 99C4599

Job Description

• Industry/ Organization Type: Marine Engine Services
• Position Title: Senior Service Engineer
• Working Location: Tuas South
• Working Hours: 5 Days, Monday – Friday (8am – 5.30pm)
• Salary Package: Basic Salary + OT + Transportation Allowance + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Carry out repair, servicing, and overhaul of 2- and 4-stroke marine diesel engines.
• Conduct routine inspections and troubleshoot engine issues to minimize downtime.
• Follow all safety rules and work procedures when performing jobs in shipyards or at anchorages.
• Assist in lifting, moving, and transporting heavy engine components to and from the workshop for repair or reconditioning.
• Maintain timely responses and clear communication with customers.
• Prepare detailed service reports and documentation for all completed work.
• Perform any other duties assigned by the Operation Manager.

APPLY NOW!!!

• At least Diploma in Marine & Offshore Engineering, Mechanical Engineering, or Electrical Engineering.
• Minimum of 3-5 years of experience in engine repairs and maintenance, preferably within the marine industry.
• Comfortable with working overtime when necessary.
• Willing to work in a shipyard/ anchorage environment.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #74531 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description:

• In charge of supporting in maintaining all contract agreements as per company SOP
• In charge of assisting with the creation, review and analysis of contractual documents as well as ensuring the compliance with the company guidelines.
• In charge of the accurate and timely management of sales order activities
• Responsible in answering to customer inquiries which including updates on order and delivery status.
• In charge of supporting in generating department reports for management review and discussion.
• In charge of import and export shipments
• Responsible in ensuring of contract review is conducted timely, and contract deliverables are flown down to the responsible parties in compliance to the company SOP
• Taking charge of updating customers’ profiles, contract pricing and customer order pricing in the ERP system.
• Perform other duties as assigned.

Job Requirement:

• Minimum Diploma in Business or Engineering
• Minimum 2 years of working experience in customer service experience in a manufacturing environment

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Customer Service Executive
• Working Location: Changi Airfreight Centre (Transportation Provided)
• Working Hours: 5 days (Mon – Fri; 9.00am - 6.00PM)
• Salary Package: Basic salary up to $2,800 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Support the Customer Service Department and report to the Team Manager
• Manage bookings for both air and sea shipments
• Coordinate with air and sea carriers to arrange shipments
• Communicate clearly and effectively with customers, providing updates and handling enquiries
• Handle documentation for sea shipments, including preparing bookings and bills of lading
• Ensure accuracy in all records and paperwork

APPLY NOW!!!

• Minimum 'O' Level or equivalent.
• Experience or knowledge in air and sea logistics is an advantage
• Able to work independently and show motivation in daily tasks
• Willing to learn and take on new responsibilities as needed

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #77559 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description:

• In charge of recording and allocating incoming customer payments accurately in the accounting system.
• Prepare, process, and send invoices to customers in a timely manner
• In charge of managing billing activities, collections, and prepare AR reports according to required deadlines.
• In charge of performing reconciliations for customer accounts and bank statements.
• Handle GIRO deduction arrangements and reconcile related transactions.
• Responsible in processing payment receipts and arrange bank deposits.
• Responsible in reviewing payment differences and work with customers to resolve discrepancies or billing issues
• Assist with month-end closing tasks related to Accounts Receivable.
• Respond to queries from the cross functional department

Requirements:

• Min Diploma in Accounting, Finance or related discipline
• Minimum 3 years of working experience in Accounts Receivable
• Experience with ERP systems such as Microsoft Dynamics 365 or Esker is preferred

To submit your application, please apply online apply@rn-care.com or call +(65) 6220 0847 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

We are looking for a Customer Relations Officer to manage customer enquiries, feedback, and service coordination in a dynamic, fast-paced environment. You will act as the key point of contact between customers and internal teams, ensuring smooth communication, timely updates, and effective resolution of issues.

This role is ideal for individuals who enjoy interacting with people, solving problems, and making a difference in customer experience.

Senior positions available based on experience.
___________________________________________________________________________________________________

Who We Are Looking For

• Minimum Diploma qualification
• Experience in customer service / customer relations / stakeholder management preferred
• Able to remain calm and professional when handling difficult or demanding customers
• Resilient, emotionally strong, and able to move on quickly from challenging situations
• Strong communication and interpersonal skills
• Proactive, organised, and able to work independently

What You’ll Be Doing

• Handle customer enquiries, feedback, and complaints in a professional and timely manner
• Manage and follow up on cases to ensure proper resolution and customer satisfaction
• Prepare notices, updates, and customer communications
• Coordinate with internal teams and stakeholders to ensure smooth service delivery
• Attend meetings, take minutes, and maintain proper documentation
• Assist with administrative duties, reporting, and coordination work
• Handle escalated or sensitive situations with professionalism and composure

Salary & Benefits

• Salary range: $3,000 – $4,500 (based on experience)
• 5.5 days work week
• Permanent role
• Opportunity for progression to senior positions

Hey Rocket Pte. Ltd. (EA 21C0816)
Angel Chia (R25126511)

Position Overview:

We are seeking a dynamic and experienced Technical Customer Service Executive to join our team. The ideal candidate is able to provide support to help customers resolve technical issues and ensure customer satisfaction through every interaction. This role involves troubleshooting with various stakeholders and requires a strong ability to manage customer interactions with professionalism and care. The Technical Customer Service Executive will oversee all customer interactions, ensuring responses are timely, accurate, and adhere to our high standards.

Key Responsibilities:

• Respond to customer requests and resolve technical issues promptly.

• Communicate clearly with customers and escalate complex issues to technicians or project managers.

• Provide expert guidance on personal data protection and ensure adherence to relevant regulations, safeguarding customer information at all times.

• Review and standardise all customer service replies to ensure consistency, clarity, and a high-quality service level across all communication channels.

• Monitor customer feedback and implement strategies to continuously improve service quality, ensuring customer satisfaction remains a top priority.

• Work closely with other departments to resolve complex customer issues and ensure a seamless service experience.

• Identify opportunities for service improvements or process enhancements based on customer feedback and operational insights.

• Follow up with customers to ensure that their concerns are fully resolved and their expectations are met, fostering strong customer relationships.

• Track, analyze, and report on customer interactions, ensuring key performance metrics (e.g., response time, resolution rate) are consistently met.

• Contribute to the development and implementation of customer service policies that enhance the overall customer experience and service delivery.

• Engage in proactive customer retention efforts, offering tailored solutions and services that meet their needs and improve overall satisfaction.

Requirements:

• Proven experience in a customer service role, with a strong understanding of customer care and support processes.

• Knowledge of personal data protection regulations and best practices.

• Strong communication and interpersonal skills, with the ability to articulate information clearly and professionally.

• Excellent problem-solving abilities, with a focus on resolving customer concerns efficiently.

• Ability to work collaboratively within a team and cross-functionally with other departments.

• Detail-oriented with the ability to manage multiple tasks and priorities in a fast-paced environment.

• Good written communication skills and comfortable using Google Suite and Mac OS.

• Experience in providing some level of technical support in systems or software is an added advantage.

• Please note: This position requires weekend availability. Applicants who are unable to work weekends will not be considered.

ASPRI-IPI, the training arm of ASPRI, is a non-profit organisation dedicated to advancing the Process Industry in Singapore. We collaborate with industry leaders, government agencies, and subject matter experts to develop and deliver high-quality training programmes.

Join us on our mission to enhance the skills and safety of the Process Industry workforce, contributing to a safer and more productive industry for Singapore.

Position Overview

The core responsibility of this role is to provide technical and administrative support to ensure delivery of training courses that meet the required standards.

Training Operations

• Plan and coordinate resources and other logistics which are required to support training programmes and day-to-day operations, including technical assistance to ensure smooth operation of technical equipment, tools and training infrastructures.

• Timely uploading and submission of trainee’s course result, issuance of certificates and tracking of controlled documents.

• Collect, analyse and prepare data for submission in accordance with WSQ and Training Centre protocols.

• Support Service Quality Unit on course administrative matters

• Other duties and projects as assigned by the management.

Business Development

• Assist with marketing and outreach programme, including events, seminars and career roadshows designed to enhance the image of the Training Centre and increase course demand.

• Support any other corporate activities or events organise by ASPRI.

Suppliers Management

• Source, negotiate, monitor and feedback on the performance of outsourcing partners and vendors, ensuring compliance to technical specifications and service standards.

Quality Management

• Maintain and track various items under the training quality management system

• Assist management with preparation for audits and other regulatory requirements by Accreditation Bodies.
  

You should possess the following:

• Ability to effectively manage time and schedules under tight deadline and pressure;

• Strong adaptability skill, able to work independently as well as in a team;

• Strong communication skills with good customer service aptitude;

• Proficiency in Microsoft Office and other IT applications

• Willingness to work a flexible schedule, including shift duties on a rotational basis (estimated twice a month for evenings and once a month for weekends), generous perks provided.

• Willing to travel to Jalan Papan, where our training centre is located.
  

The IT Support Engineer provides end-user support, maintains IT systems and infrastructure, and supports clinic operations across multiple sites. The role includes Clinic Management System (CMS) application support, basic SQL/database troubleshooting and API integration support to ensure seamless system connectivity.

This position involves hands-on troubleshooting, system administration and close collaboration with internal stakeholders and vendors to ensure reliable and secure IT operations.

Key Responsibilities

1. IT Support & Operations

• Provide Level 1 (L1) support across clinic sites, including troubleshooting:
• CMS systems End-user computing (EUC) devices, including workstations, mobile devices, printing/scanning devices and VoIP/digital telephony systems
• Wireless access points and network connectivity
• Manage IT helpdesk tickets and ensure resolution in accordance with service level agreements (SLAs)
• Support multiple clinic sites, including onsite assistance when required
• Support clinic setup, relocation and decommissioning activities
• Conduct user training and maintain IT documentation
• Maintain IT asset inventory and track software license renewals

Develop and continuously improve IT documentation, SOPs and knowledge base articles

2. Infrastructure & Security Support

• Support and maintain IT infrastructure, including firewalls, networks, servers, NAS and security systems
• Perform system administration tasks including backups, patching, updates and monitoring of system alerts and logs
• Assist in audits, system reviews and incident investigations in compliance with organisational and regulatory requirements (MOH, PDPA, HIA)
• Troubleshoot system integrations, including API connectivity between CMS and third-party applications
• Support IT security initiatives and recommend improvements to enhance system resilience and compliance

3. Systems & Project Support

• Support system migrations, clinic transitions and data validation activities, working with users and vendors
• Collaborate with internal teams and vendors to troubleshoot issues and implement system enhancements
• Assist in application deployments, testing, rollouts and user training
• Support API integration testing and validate data flows during system upgrades and deployments

Requirements

• Diploma in Information Technology or related discipline, with at least 2 years of relevant experience
• Experience in supporting and administering Clinic Management Systems (CMS)
• Healthcare industry experience is an advantage
• Strong analytical, problem-solving and communication skills
• Ability to work in a fast-paced, team-oriented environment
• Working knowledge of SQL databases
• Basic understanding of APIs (RESTful services), including testing and troubleshooting integrations
• Experience in IT administration (system maintenance and user management) preferred
• Self-motivated with a willingness to learn and improve technical skills

Additional Information

• Standby support for evening and weekend clinic operations may be required on a rotational basis
• Perform other IT-related duties as assigned in line with operational and business needs