Total 16 supp advisor job vacancies in Customer Service category in Malaysia

• To proactively make pre-bookings by calling customers likely to require servicing to make sure workshop is neither over nor under-utilized on any given day.
• To always check if the vehicle in question has any outstanding field actions/service actions.
• To record ANY instances of a customer’s vehicle returning with the same complaint as was previously repaired.
• To communicate bookings pipeline with the service manager and Job and warranty administrator, parts department to allow them to do ‘parts pre picking’ for all bookings.
• To receive customers courteously and professionally and communicate effectively with them towards understanding accurately determine their needs/concerns/service requests.
• Inspecting the vehicle and utilize Denza processes and completing all documents as required.
• To accurately/comprehensively document the information gathered from the discussion with the customer and communicate it to the technical team so that they can make the necessary technical decisions.
• Communicate with the technical staff to understand the technical issue/diagnosis and recommended corrective actions.
• Give a detailed and itemized repair estimation / quotation itemize and a estimated time required to complete the recommended repair.
• To obtain signature for the approval on the RO, Vehicle Checklist and give customer the Vehicle Collection Slip Number before proceeding with the repair.
• If additional time is required to complete to communicate the customer and keep them updated with any developments or issues.
• To handle accident / insurance claims and minimize the administrative burden for the customer.
• To up-sell customers accessories/products or other value-added services.
• To invoice the Branch Manager as necessary on problematic cases (customers/vehicles).
• To handle telephone inquiries and assist customers as required.
• To carry out customer follow up (telephone call) after 3 days from the date of repair.

Professional Experience

• Minimum SPM or other equivalent qualification
• Automobile service advisor
• Working experience with customer contact
• Working experience with service
• Experience with negotiations

• Medical Benefits
• Attractive Commission Scheme
• Overtime (OT) Allowance

• 透過致電可能需要維修服務的客戶主動進行預訂，以確保車間在任何一天都不會過度使用或使用不足。
• 請務必檢查相關車輛是否有任何未完成的現場作業/維修作業。
• 記錄客戶車輛再次出現與先前維修時相同故障的任何情況。
• 與服務經理、作業和保固管理員、零件部門溝通預訂流程，以便他們能夠為所有預訂進行「零件預揀」。
• 以禮貌專業的態度接待顧客，並與他們進行有效溝通，以準確了解並確定他們的需求/疑慮/服務請求。
• 檢查車輛並按照 Denza 流程完成所有必需的文件。
• 準確/全面地記錄從與客戶的討論中收集到的信息，並將其傳達給技術團隊，以便他們能夠做出必要的技術決策。
• 與技術人員溝通，了解技術問題/診斷結果和建議的糾正措施。
• 提供詳細且逐項列出的維修估價/報價，並預估完成建議維修所需的時間。
• 在進行維修之前，需獲得維修單、車輛檢查清單上的簽字批准，並向客戶提供車輛取車單號。
• 如果需要更多時間來完成與客戶的溝通，並讓他們了解任何進展或問題。
• 處理事故/保險索賠，並最大限度地減少客戶的行政負擔。
• 向顧客推銷配件/產品或其他加值服務。
• 對於出現問題的情況（客戶/車輛），必要時向分行經理開立發票。
• 負責接聽電話諮詢，並根據需要為客戶提供協助。
• 維修完成後3天內進行客戶回訪（電話回訪）。

專業經驗

• 最低學歷要求為SPM或其他同等學歷
• 汽車服務顧問
• 具備客戶服務的工作經驗
• 服務業工作經驗
• 談判經驗

• 醫療福利
• 極具吸引力的佣金方案
• 加班津貼

We are seeking a dedicated Customer Service Advisor to join our team in Kuala Lumpur. As a key member of our customer-facing operations, you will be responsible for providing exceptional support to our valued clients, resolving inquiries, and ensuring a positive customer experience.

• Serve as the primary point of contact and respond promptly to customer inquiries, queries and complaints via phone, email, and chat
• Analyse customer issues and implement effective solutions to meet their needs
• Collaborate with internal teams to resolve complex customer problems
• Maintain accurate records of customer interactions and follow-up actions
• Identify opportunities for process improvements to enhance customer satisfaction
• Participate in team meetings and training sessions to improve skills and knowledge
• Handle escalated customer issues with empathy and professionalism

We are an expanding Motor Workshop looking for Service Advisor, we are looking for commited staff to grow together with the company.

The Requirements are as follows:

- Serve customers

- Follow up issues with customers

- Ordering of parts

- liaising with mechanics

- liaising with administrative staff

- preferably have license (Class 3)

- good command of language

- good communication skill

- any other job assigned by the workshop manager

Salary: $2800 - $3200

We are seeking a Service Advisor to act as the key link between our customers and workshop team, ensuring a smooth and transparent vehicle service experience from intake to completion. If you have a passion for cars, enjoy helping customers, and are looking to build a rewarding career in the automotive industry, we invite you to join our team and grow with us.

Key Responsibilities:

• Serve as the primary point of contact for customers throughout the repair and servicing process.
• Liaise closely with workshop technicians to review inspection findings and repair requirements.
• Evaluate whether repairs are chargeable, covered under warranty, or eligible for goodwill support.
• Generate accurate repair quotations and clearly explain technical findings, repair recommendations, timelines, and associated costs to customers.
• Accurately translate customer-reported issues into detailed, actionable work orders for the technician team.
• Monitor repair progress and coordinate with workshop colleagues to ensure jobs are completed within the committed timeline.
• Proactively provide customers with updates regarding repair status, additional findings, delays, or completion schedules.
• Prepare job cards, service reports, invoices, and related service documentation.
• Hand over completed vehicles to customers and explain the repairs carried out, along with any maintenance recommendations.
• Maintain a high standard of customer satisfaction by providing professional and responsive service.

Key requirements:

• Minimum 1–2 years of experience in automotive service advisory, customer service, or a related field.
• Possess a valid Singapore Class 3 Driving Licence.
• Good understanding of vehicle systems, servicing, and repair processes.
• Strong communication and interpersonal skills.
• Customer-oriented with a professional, patient, and positive attitude.

(Part Time) Beauty Advisor (Skin Care Product)

• Salary: $12.09/hr
• Location: Islandwide
• Working Hours: UP 4 days per week

Job Description:
•  Demonstrate a thorough understanding of skincare products, ingredients, and their benefits.
•  Engage customers to assess their skincare needs and concerns.
•  Recommend suitable skincare routines and products based on individual requirements.
•  Provide product demonstrations and explain the application techniques
•  Proactively cross-sell and upsell products to maximize sales opportunities.
•  Assist in maintaining the cleanliness, organization, and visual merchandising of the store.
•  Monitor inventory levels and promptly restock products as needed

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)

Customer Logistics Management, Dedicated Customer Support; CLM Customer Global Strategy Implementation; CLM Customer Regional Strategy Development & Implementation; Support Customer Profile Analysis; Support Solution Design; Support Supply Chain Strategy; SOP Development; Project Management (Customer Onboarding); Quality Agreement for Implementation; Regular Business Reviews; Structural Issue Resolution (Corrective Actions & Preventative Actions); Escalation Management; Driving Customer Quality; SOP Ownership (Including Change Requests); Customer Improvement of Service Quality; Management of Cost to Serve; Knowledge Management; Reduce Cost of Poor Quality; Engagement with senior leadership (e.g. supply chain/logistics directors including C-suite positions) in customer regional headquarters.

Job Description

Roles & Responsibilities

• Customer Logistics Management,

• Dedicated Customer Support;

• CLM Customer Global Strategy Implementation;

• CLM Customer Regional Strategy Development & Implementation;

• Support Customer Profile Analysis; Support Solution Design;

• Support Supply Chain Strategy;

• SOP Development;

• Project Management (Customer Onboarding);

• Quality Agreement for Implementation;

• Regular Business Reviews; Structural Issue Resolution (Corrective Actions & Preventative Actions);

• Escalation Management;

• Driving Customer Quality;

• SOP Ownership (Including Change Requests);

• Customer Improvement of Service Quality;

• Management of Cost to Serve;

• Knowledge Management;

• Reduce Cost of Poor Quality;

• Engagement with senior leadership (e.g. supply chain/logistics Directors) in customer regional headquarters

Requirements

• Education: Bachelor’s degree or equivalent

• Experience: Six (6) years of relevant work experience at regional level, preferably in logistics field supporting large customers

(Part Time) Beauty Advisor (Skin Care Product)

• Salary: $12.09/hr
• Location: Islandwide
• Working Hours: UP 4 days per week

Job Description:
•  Demonstrate a thorough understanding of skincare products, ingredients, and their benefits.
•  Engage customers to assess their skincare needs and concerns.
•  Recommend suitable skincare routines and products based on individual requirements.
•  Provide product demonstrations and explain the application techniques
•  Proactively cross-sell and upsell products to maximize sales opportunities.
•  Assist in maintaining the cleanliness, organization, and visual merchandising of the store.
•  Monitor inventory levels and promptly restock products as needed

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)

Benefits:

• Opportunities for career growth and professional development.

• Performance-based bonuses

• Yearly appraisal for promotion and increment

• Positive company culture – open and transparent communication, diversity and inclusion

Responsibilities:

• Perform test ride (bike)

• Provide knowledgeable advice and recommendations on motorcycle maintenance and repair services based on manufacturer guidelines and customer needs.

• Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs

• Communicate with customers regarding service timelines, updates, and any additional repairs or maintenance needed

• Generate quotations, invoices and process payments accurately

• Follow up with customers after service completion to ensure satisfaction and address any additional needs.

• Any other duties as assigned by Manager

Requirements:

• Excellent communication and interpersonal skills

• Customer-focused attitude with a commitment to delivering exceptional service

• Minimum class 2A license with 1 year riding experience

Benefits Summary:

• Up $4000 + Incentives + Bonus + Benefits
• Working Location: East
• MNC with good working environment

Responsibilities:

• Prepare the quotation for customers and raise the job orders
• Recommends service contracts and provide technical advise to customers
• Liaise with contractors on the service/repair of the vehicles
• Perform basic investigation into customers' complaints and rectify the problem
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH

Registration No: R1658602

EA License No: 20C0278

Company Overview

ComfortDelGro Engineering Pte Ltd, a subsidiary of ComfortDelGro Corporation Ltd, is Singapore’s largest state-of-the-art passenger car maintenance and repair workshop, driven by a dedicated team committed to quality automotive services.

Job Summary

We are seeking an enthusiastic Service Advisor to join our team at ComfortDelGro Engineering Pte Ltd. In this full-time position, you will be responsible for providing exceptional customer service and serving as a key point of contact for our automotive client. You will play a vital role in ensuring the smooth operation and customer satisfaction of our automotive services.

Responsibilities

• Engage with customers via phone, email, online platforms, and face-to-face to deliver professional and attentive service
• Coordinate repair and maintenance scheduling to ensure timely and seamless service delivery
• Troubleshoot customer issues by analyzing concerns and providing effective solutions or escalating complex cases
• Maintain accurate records of customer interactions, warranty claims, and payments for operational transparency
• Identify and suggest process improvements to enhance customer satisfaction and service efficiency
• Collaborate with cross-functional teams to resolve customer concerns promptly and effectively
• Continuously update automotive product knowledge to provide accurate and reliable information to customers
• Support ad-hoc operational duties to maintain smooth workshop functioning

Preferred competencies and qualifications

• 1–3 years of experience in customer service or hospitality, preferably in the hospitality/customer service industry
• Experience in the automotive industry is a plus
• Proficient in Customer Relationship Management (CRM) systems and Microsoft Office suite
• Strong communication and interpersonal skills demonstrated by effective listening, empathy, and response to customer needs
• Excellent problem-solving and critical thinking skills applied to handle diverse customer queries
• Adaptable and flexible with the ability to multi-task in a fast-paced environment
• Team player with a positive attitude and commitment to upholding the company’s brand image
• Hold a valid Class 3 Driving License
• Willingness to work a 5.5-day week (Mon–Fri: 8am–5pm, Sat: 8am–12pm)
• Open to working at service centers located in Ubi or Loyang

Financial Advisory Specialist/ Financial Advisor (M5/M9/ HI, basic up to 5.5K, WFH:3 days, West)

Are you tired of cold calling and weekend roadshows? Join a leading SoutheastAsian fintech platform that is redefining how insurance is bought and sold. We’ve automated the administrative "heavy lifting" so you can focus on what you do best: advising clients and closing deals.

The Opportunity

• Zero Prospecting: Receive 400+ warm, platform-generated leads every month.

• Hybrid Flexibility: Enjoy 3 days Work-From-Home (WFH) per week.

• Stability + Upside: Full-time basic salary plus a highly competitive commission scheme.

Core Responsibilities

• Lead Conversion: Rapidly engage with inbound enquiries to convert interest into issued policies.

• Virtual Advisory: Conduct high-volume needs analyses via phone or video consultations.

• Revenue Growth: Achieve monthly sales targets by optimizing product mix and identifying cross-sell opportunities.

• Client Management: Deliver professional, trustworthy advice and manage post-sale servicing and annual reviews.

Requirements

• Experience: Minimum 2 years in customer service or sales; experience in telesales or call centers is a major plus.

• Licensing: Must possess CMFAS certifications (M5, M9, M9A, HI). Additional certifications (BCP, PGI, M8, etc.) are highly advantageous.

• Tech-Savvy: Proficient with digital tools like Slack, Google Suite, and CRM systems (e.g., Freshworks).

• Mindset: Proactive, organized, and capable of working independently in a fast-paced, data-driven environment.

• Excellent Communication

Why Join Us?

We provide the technology, the marketing support, and a steady stream of daily prospects. If you excel at speed-to-lead response and high-volume sales, this is the most efficient platform to scale your career and income.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at winnie.chen(at)manpower.com.sg

Winnie Chen Hsiu-Wen EA License No.: 02C3423 Personnel Registration No.: R1980765

Benefits Summary:

• Up $3500
• 5.5 days work week
• Working Location: East

Responsibilities:

• Prepare the quotation for customers and raise the job orders
• Recommends service contracts and provide technical advise to customers
• Liaise with contractors on the service/repair of the vehicles
• Perform basic investigation into customers' complaints and rectify the problem
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Han Zhe CHUNG

Registration No: R22107943

EA License No: 20C0278

Roles & Responsibilities:

1. Making appointment

- Service Advisor are required to answer phone call enquiries and making appointment for customer.

2. Vehicle receiving

- Attend and provide service maintenance and repair recommendation to customers.

3. In-service follow-up

- Coordinate with workshop to ensure the vehicle meets service deadline and provide additional quotation to customer, if any.

4. Vehicle hand-over

- Contact customer for vehicle collection and explain work performed and servicing/ repair charges when customer arrives.

5. Follow-up call

- Call customers within 72 hours from last visit to ensure job is carried out in order.

Job Requirement:

With customer service experience are preferred.

Preferred with valid Singapore Class 3 driving license.

We regret that only shortlisted candidates would be notified.

Company Overview

Motoserv is a trusted leader in Singapore’s automotive service industry, offering top-tier Automotive franchise program for maintenance and repair across 10 outlets. We support independent workshops with advanced tools and training, and lead in hybrid and EV technology for sustainable vehicle care.

Job Summary

Join Motoserv as a Part-Time Service Advisor to support automotive service operations by managing orders, monitoring inventory, preparing quotations, and assisting customers with inquiries on a flexible 3-day weekly schedule.

Responsibilities

• Order stock from suppliers and coordinate timely delivery to maintain service continuity
• Monitor and check inventory levels regularly to ensure adequate stock availability
• Prepare accurate quotations for customers to facilitate transparent pricing and service decisions
• Assist customers by responding promptly to inquiries about automotive services and parts
• Manage administrative documentation and complete ad hoc tasks assigned by supervisors to support daily operations

Preferred competencies and qualifications

• 1-2 years of experience in administrative or automotive service-related roles to support effective task execution
• Proficiency in MS Office to handle documentation and communication efficiently
• Basic knowledge of automotive parts and inventory management to enhance service accuracy
• Strong organizational skills and attention to detail to maintain accurate records and smooth workflow
• Proactive attitude with a customer-focused approach and ability to work collaboratively in a team
• Availability to work a fixed 3-day schedule (Thursday to Saturday) to meet operational needs

Other Information

• Location: HaveLock Road
• Employment Type: Part-Time, 3 days a week (Thursday to Saturday)
• Competitive salary rate with commission
• Opportunities for career growth within a reputable automotive service brand
• Supportive and collaborative team environment