SERVICE ADVISOR, BYD / 比亞迪服務顧問 job vacancy, jawatan kosong in Shah Alam at SISMA AUTO (KL) Sdn Bhd - 21 June 2026 | Jobstore.com

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Jobs in Malaysia   »   Jobs in Shah Alam   »   Customer Service jobs   »   SERVICE ADVISOR, BYD / 比亞迪服務顧問
Banner for SERVICE ADVISOR, BYD / 比亞迪服務顧問 job by SISMA AUTO (KL) Sdn Bhd

SERVICE ADVISOR, BYD / 比亞迪服務顧問

Shah Alam, Selangor, MY
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  • 透過致電可能需要維修服務的客戶主動進行預訂,以確保車間在任何一天都不會過度使用或使用不足。
  • 請務必檢查相關車輛是否有任何未完成的現場作業/維修作業。
  • 記錄客戶車輛再次出現與先前維修時相同故障的任何情況。
  • 與服務經理、作業和保固管理員、零件部門溝通預訂流程,以便他們能夠為所有預訂進行「零件預揀」。
  • 以禮貌專業的態度接待顧客,並與他們進行有效溝通,以準確了解並確定他們的需求/疑慮/服務請求。
  • 檢查車輛並按照 Denza 流程完成所有必需的文件。
  • 準確/全面地記錄從與客戶的討論中收集到的信息,並將其傳達給技術團隊,以便他們能夠做出必要的技術決策。
  • 與技術人員溝通,了解技術問題/診斷結果和建議的糾正措施。
  • 提供詳細且逐項列出的維修估價/報價,並預估完成建議維修所需的時間。
  • 在進行維修之前,需獲得維修單、車輛檢查清單上的簽字批准,並向客戶提供車輛取車單號。
  • 如果需要更多時間來完成與客戶的溝通,並讓他們了解任何進展或問題。
  • 處理事故/保險索賠,並最大限度地減少客戶的行政負擔。
  • 向顧客推銷配件/產品或其他加值服務。
  • 對於出現問題的情況(客戶/車輛),必要時向分行經理開立發票。
  • 負責接聽電話諮詢,並根據需要為客戶提供協助。
  • 維修完成後3天內進行客戶回訪(電話回訪)。

專業經驗

  • 最低學歷要求為SPM或其他同等學歷
  • 汽車服務顧問
  • 具備客戶服務的工作經驗
  • 服務業工作經驗
  • 談判經驗
  • 醫療福利
  • 極具吸引力的佣金方案
  • 加班津貼


Job Location
19, JALAN PERINTIS U1/52, TEMASYA INDUSTRIAL PARK GLENMARIE
Click to view the location on Google maps

Company Overview

SISMA Auto is an authorized super dealer and service provider for Jaguar and Land Rover in Malaysia. Sisma Auto commenced operations in 1994 as the sole importer, distributor and exclusive accredited aftersales service provider for Jaguar cars in Malaysia. For 20 years SISMA Auto built the Jaguar brand in Malaysia and has invested significantly over the years to provide services benefiting its VIP customers. "2014 marks 20 years of SISMA Auto with Jaguar. What better way to celebrate this milestone than to add Land Rover, another iconic British brand to our family. We are excited about the future potential for both brands in Malaysia and look forward to what the next 20 years will hold", said Syed Khalil, Managing Director, SISMA Auto. In 2014 Jaguar Land Rover (Malaysia), a joint venture between SISMA Auto and Sime Darby Motors, as its exclusive importer for Jaguar and Land Rover in Malaysia. The joint venture was formed via SISMA Auto’s acquisition of a 40% share in Sime Darby Motors’ Land Rover (Malaysia), which was then renamed Jaguar Land Rover (Malaysia). Jaguar Land Rover (Malaysia) in turn appointed SISMA Auto as dual brand Jaguar Land Rover super dealers across Malaysia. The joint venture takes advantage of more than 50 years of cumulative experience the respective joint venture partners have accumulated with Jaguar and Land Rover in Malaysia. SISMA Auto is the automotive arm of the Sisma Group of Companies. The SISMA Group is proudly a second-generation family owned group of companies. SISMA Auto’s commitment to growth of both Jaguar and Land Rover brands in Malaysia led to opening of two major new branch in less than a year. The first was its city showroom, SISMA Auto Kuala Lumpur, at Menara Worldwide, Jalan Bukit Bintang, which commenced operations in October 2014. The company has officially opened its new Glenmarie 3S centre in June 2015. SISMA Auto is also investing up to RM20 million in a new Jaguar Land Rover 3S centre in Penang to cater to the Northern region. In the meantime, the company has opened an interim facility.

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Company Summary
SISMA AUTO (KL) Sdn Bhd company logo
SISMA AUTO (KL) Sdn Bhd
icon for SISMA AUTO (KL) Sdn Bhd company size
51-100 employees
icon for SISMA AUTO (KL) Sdn Bhd industry of business
Automobile / Vehicle
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