Total 236 job vacancies in bengaluru

The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.

• Work Location: Bangalore, India (Client's Location - Tech Park, Nagavara, Bengaluru)
• Work Arrangement: Hybrid - 4 days onsite
• Work Schedule: M-F 9-6 PM IST
• Specific Requirements: Tech hiring experience is a requirement, life sciences exposure is an added advantage

Duties and Responsibilities:

• Lead a high performing team to provide high quality services focused on exceeding the expectations of clients.
• Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
• Provide leadership and coaching to direct reports.
• Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
• Complete performance management processes, including providing feedback and proactively addressing gaps.
• Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning.
• Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure.

• Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
• Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.
• Directly works with Recruiters and hiring leaders to foster relationships and build trust.
• Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
• Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
• Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate.
• Support recruitment process needs of clients.
• Leverage shared delivery resources effectively.

• Maximize the use of Cielo resources to meet goals.
• Responsible for Cielo-specific metric reports and P&L management
• Drive standardization, continuous improvement and consistency of processes and procedures.
• Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
• this will be a req carrying leadership role
• Other duties as assigned.

Supervisory Responsibilities

The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.

About the position:

As a Staff Engineer, you will be part of the Firmware Verification Team that design and develop white box and grey box tests in Python to verify firmware designs of Storage systems for AI workloads. You will be working closely with product architects and firmware engineers to create a comprehensive firmware verification test. In this role, you will be working with a high energy team, contributing to test strategy, test development, integrating the tests using various development platforms, and perform failure analysis. This role demands strong hands-on experience with understanding of NAND architecture design, data path validation, handling of NAND level errors, and firmware/hardware debugging across multiple platforms (pre-silicon, emulation, silicon bring-up)

Key Responsibilities

• Collaborate closely with firmware engineers & architects on product architecture and designs to define the comprehensive verification plan to deliver a high quality product to customers on time
• Design, Develop and Integrate the white box and gray box tests on SSD products in roadmap inline with latest methodologies
• Conduct test plan reviews and code reviews to ensure the tests are scalable and meeting the requirements
• Participate in driving failure analysis and collaborate with integration/execution engineers for test deployment.
• Work with memory (NAND ) systems team, to understand the implementation of algorithms handling IO paths, behavior of NAND when single bit or double bit level error occurs, correction mechanisms, etc
• Work with firmware engineers, understand the logs/events to triage and debug test failures
• Use SanDisk proprietary tools and open-source test frameworks to run, monitor, and triage test suites

• Responsible for understanding the eMMC and UFS specification, and design compliance, functional, stress, error injection and cross functional test cases
• Responsible for understanding the Firmware Design, architecture and coming up with test cases
• Communicating the Requirements in a precise manner
• Developing test scripts and executing them on Hardware
• Debugging the failures coming from Regression
• Articulate the issue to the stake holders
• Ability to understand, debug the Firmware/Simulator code

Role Overview

We are seeking a Marketing Data Analyst to support our first-party data strategy and marketing experimentation programs. This role combines data engineering fundamentals with marketing measurement expertise to drive data-informed marketing decisions in a privacy-first environment.

Key Responsibilities

Marketing Data Pipeline Development: Build and maintain data pipelines using PySpark in Hadoop environments to extract, transform, and load marketing data from internal and external platforms First-Party Measurement & Experimentation: Support A/B testing, incrementality testing, and geo-based experiments to measure true marketing lift; prepare and maintain data pipelines for Marketing Mix Modeling (MMM) initiatives CRM & CDP Analytics: Manage data flows between CRM systems and Customer Data Platforms; build audience segments, support personalization efforts, and maintain unified customer profiles Data Quality & Governance: Develop data quality frameworks with automated validation checks and anomaly detection; ensure data accuracy and support privacy compliance requirements (GDPR, CCPA) Analytics & Reporting: Create automated workflows for campaign reporting and marketing performance dashboards; build analytics tools that provide insights into customer acquisition, ROI, and campaign effectiveness Cross-functional Collaboration: Partner with Marketing, Insights & Analytics team,  Data Science, and other functions to translate requirements into technical solutions; define audience segmentation and measurement requirements for campaign delivery

Required Skills

• Strong programming skills in Python with experience in PySpark and Spark SQL
• Advanced SQL knowledge for complex data manipulation and analytics
• Experience with Hadoop ecosystem components (HDFS, Hive, YARN)
• Familiarity with data orchestration tools (Airflow, Oozie, or similar)
• Understanding of experimentation methodologies: A/B testing, incrementality testing, and lift measurement
• Knowledge of first-party data strategies and privacy-compliant measurement approaches
• Experience with data visualization tools (Tableau, Power BI)
• Strong problem-solving abilities and analytical thinking

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

This role acts as the Center of Expertise (CoE) for Employee Relations, Blue Collar Workforce Strategy, and Technical Capability Development across Bosch India. The role defines policy frameworks, industrial relations strategy, skill development architecture, and workforce capability models while enabling HRLs/HRBPs and plants to implement them effectively. The role focuses on building organizational capabilities to proactively implement diverse labor models across RO-IN, including apprenticeship programs such as NAPS/NATS and other training schemes aligned with national initiatives. These models are designed to meet business requirements while improving cost competitiveness and supporting the introduction of new products in plants.

To lead the Employee Relations (ER) across Bosch India excluding RBIN i.e. RBAI, RBIC, DCIN, BSH & BGSW by establishing robust industrial relations frameworks, strengthening workforce capability for blue-collar employees, and enabling HR Business Partners through strategic ER governance, policy frameworks, and capability building initiatives.

Position Overview:

Version 1 is seeking a skilled Power Platform Specialist to join our team on a permanent basis. In this role, you will be responsible for developing and advancing our IT Cloud ecosystem, ensuring the design, governance, and operation of enterprise-scale Power Platform and Copilot Studio solutions in line with Version 1 standards.

Key Responsibilities

• Design, govern, and operate Power Platform and Copilot Studio solutions to support business objectives.
• Define the platform vision for Copilot Studio agents and Power Platform applications/flows, focusing on high-value scenarios such as HR, IT, Procurement, and Sales.
• Prioritize and deliver impactful agent use cases across business functions.
• Establish and manage environment strategies (Development, Testing, Production).
• Implement Data Loss Prevention policies and connector controls.
• Oversee solution-based Application Lifecycle Management, including code reviews and Key Vault secret management.
• Collaborate with the AI Centre of Excellence to define and enforce guardrails and monitoring frameworks.
• Standardize agent lifecycle patterns (prompt architecture, grounding, context windows).
• Ensure safety through permission scoping and content filtering.
• Lead agent testing initiatives, including red-teaming and evaluation frameworks.
• Enable citizen developers through tiered pathways, templates, and office hours support.
• Monitor platform usage, exceptions, and compute resources.
• Manage deprecation lifecycle for outdated solutions.
• Oversee cost management, including licensing and premium connector usage.

Additional Responsibilities

• Manage Microsoft Dynamics CRM environments across Development, UAT, and Production.
• Assist in release management processes and deployment pipelines for Dynamics CRM solutions.
• Plan and execute Dynamics CRM platform updates, patches, and version upgrades.
• Maintain backup, disaster recovery, and system health monitoring for CRM infrastructure.
• Manage Dataverse governance across both CRM and Power Platform workloads.

The Head of Learning & Development (and Bosch Training Center – India) provides strategic leadership to strengthen learning culture and capability development across RO-IN. The role enables the region’s future readiness by shaping impactful, scalable, personalized and digitally enabled learning solutions aligned with business priorities and the regional people strategy. Additionally, the role also leads the Bosch Training Center (BTC) India and advances the BTC Alliance agenda, ensuring high-impact learning solutions that support the region’s capability-building priorities.

Key Responsibilities

• Lead the design and implementation of future-focused competency development and transformational learning programs across technical, functional and leadership domains.
• Serve as a resident expert in Learning & Development and mentor a team of learning consultants, product managers and domain experts (Leadership, Learning, OD, Culture, UX, Quality) to enable organizational transformation and enhance business performance
• Lead enterprise-wide learning, leadership development and organizational development initiatives, including consulting engagements with business units.
• Drive a culture of continuous learning, leadership and collaboration through coaching, positive leadership practices and development initiatives.
• Lead digital learning innovation and drive the implementation of state-of-the-art learning platforms, tools and methodologies to enhance accessibility, scalability and effectiveness.
• Explore and build external partnerships and innovation eco-system to develop people products
• Strengthen robust governance and measurement frameworks to track learning impact, capability growth, and business outcomes.
• Ensure alignment with global learning standards, processes, and compliance requirements.

Knowledge and Skills

• Strategic thinking with strong business, organizational and people acumen           
• Stakeholder management and ability to influence across functions and leadership levels                
• Strong collaboration skills to work across teams, functions, and global/regional stakeholders
• Strong people leadership capabilities to build, mentor and develop high-performing learning team   
• Strong orientation toward digital learning ecosystems and modern learning methodologies
• Program and project management capabilities to drive large-scale learning initiatives                     
• Expertise in learning design, facilitation, and capability development                                   
• Customer-focused mindset with strong orientation toward user experience             
• Analytical mindset with curiosity, adaptability and openness to change

• Agile-oriented, analytical, problem solver
• Strong communicator across business & engineering teams
• Domain-aware (Finance, Sales, HR, etc.)
• Support Product Owner (PO) in defining and framing business needs
• Translate business needs into detailed requirements and user stories
• Define data mapping tables and contribute to data model design (Silver & Gold layers)
• Participate in dashboard and dataviz creation
• Conduct data quality evaluation of data sources
• Define and execute test plans; track and follow up on defects
• Coordinate with Data Engineers for correct implementation
• Monitor ingestion pipelines and data availability
• Respond to incidents and perform root cause analysis
• Execute operational runbooks and standard operating procedures
• Coordinate with build teams for defect resolution and enhancements
• Track operational KPIs and support service improvement initiatives
• Maintain operational documentation and knowledge assets
Experience - 3-5 Years
• Agile methodologies (Scrum / Kanban)
• Data modelling principles
• Good SQL knowledge for data analysis and transformation
• Requirements & specification writing
• Testing & validation
• Strong communication skills
• Handon with Snowflake, dbt
• working experience on AWS

Description

The Senior Engineer role is a technical role within the team. With some domain knowledge, they are involved in the entire lifecycle of a project or feature, in a way that moves the products forward. Senior engineers deliver their own work and demonstrate the ability to support others around them, through events like onboarding and mentoring. They ensure continuous improvement, understand the department strategies and provide input to practices, toolkits and processes.

Core Responsibilities

SFIA Responsibility Level: 3 - Apply

Autonomy

Works under general direction. Receives specific direction, accepts guidance and has work reviewed at agreed milestones. Uses discretion in identifying and responding to complex issues related to own assignments. Determines when issues should be escalated to a higher level. Plans and monitors own work (and that of others where applicable) competently within limited deadlines.

Influence

Interacts with and influences colleagues. May oversee others or make decisions which impact routine work assigned to individuals or stages of projects. Has working level contact with customers, suppliers and partners. Understands and collaborates on the analysis of user/customer needs and represents this in their work. Contributes fully to the work of teams by appreciating how own role relates to other roles.

Complexity

Performs a range of work, sometimes complex and non-routine, in a variety of environments. Applies a methodical approach to routine and moderately complex issue definition and resolution. Applies and contributes to creative thinking or finds new ways to complete tasks.

Business skills

Demonstrates effective oral and written communication skills when engaging on issues with colleagues, users/customers, suppliers and partners.

Understands and effectively applies appropriate methods, tools, applications and processes.

Demonstrates judgement and a systematic approach to work.

Effectively applies digital skills and explores these capabilities for their role.

Learning and professional development —  takes the initiative to develop own knowledge and skills by identifying and negotiating appropriate development opportunities.

Security, privacy and ethics — demonstrates appropriate working practices and knowledge in non-routine work. Appreciates how own role and others support appropriate working practices.

Knowledge

Has sound generic, domain and specialist knowledge necessary to perform effectively in the organisation typically gained from recognised bodies of knowledge and organisational information. Has an appreciation of the wider business context. Demonstrates effective application and the ability to impart knowledge found in industry bodies of knowledge. Absorbs new information and applies it effectively.

Professional Responsibilities

• Involve yourself in the implementation of software development processes, standards, and best practices to ensure consistent delivery of high-quality software products while ensuring you adhere to the over-arching Software Development Lifecycle and Agile TOM aligned to your Home
• Show individual engineering excellence and quality through appropriate use of analysis tools, control gates and peer reviews by inculcating news ways of thinking to improve design, productivity, and quality and promote these qualities in more junior members of your Squad and Home
• Show interest in the evaluation of emerging technologies, models, methods etc. on an ongoing basis to enable competitive differentiation and strengthening of existing product technology; involve yourself in adoption of these within your squad as required
• Contribute towards optimization of the engineering lifecycle through a systematic knowledge management and continuous learning process to better enable the organization to meet market and client needs
• Participate in code reviews for inculcating new ways of thinking to improve design, quality, etc. to drive higher engineering productivity and quality
• Escalate, document, and manage issues related to product design, feature set, and functionality at appropriate levels to ensure delivery goals are met as per defined plans

Technical Responsibilities

SFIA Skill: Level 4
Programming/software development PROG

• Designs, codes, verifies, tests, documents, amends and refactors complex programs/scripts and integration software services.
• Contributes to the selection of the software development methods, tools and techniques.
• Applies agreed standards and tools to achieve well-engineered outcomes.
• Participates in reviews of own work and leads reviews of colleagues' work.

Description

The Engineer role is a key role within the team. With some domain knowledge, they are involved in the full lifecycle of features, often working with other engineers to deliver. They ensure continuous improvement, understand the department strategies and provide some input to some practices, toolkits and processes.

Core Responsibilities

SFIA Responsibility Level: 2 - Assist

Autonomy

Works under routine direction. Uses limited discretion in resolving issues or enquiries. Determines when to seek guidance in unexpected situations. Plans own work within short time horizons.

Influence

Interacts with and may influence immediate colleagues. May have some external contact with customers, suppliers and partners. Aware of need to collaborate with team and represent users/customer needs.

Complexity

Performs a range of work activities in varied environments. May contribute to routine issue resolution. May apply creative thinking or suggest new ways to approach a task.

Business skills

Has sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers.

Understands and uses appropriate methods, tools, applications and processes.

Demonstrates a rational and organised approach to work.

Has sufficient digital skills for their role.

Learning and professional development — identifies and negotiates own development opportunities.

Security, privacy and ethics — is fully aware of organisational standards. Uses appropriate working practices in own work.

Knowledge

Has gained a basic domain knowledge. Demonstrates application of essential generic knowledge typically found in industry bodies of knowledge. Absorbs new information when it is presented systematically and applies it effectively.

Professional Responsibilities

• Involve yourself in the implementation of software development processes, standards, and best practices to ensure consistent delivery of high-quality software products while ensuring you adhere to the over-arching Software Development Lifecycle and Agile TOM aligned to your Home
• Show individual engineering excellence and quality through appropriate use of analysis tools, control gates and peer reviews by inculcating news ways of thinking to improve design, productivity, and quality and promote these qualities in more junior members of your Squad and Home
• Show interest in the evaluation of emerging technologies, models, methods etc. on an ongoing basis to enable competitive differentiation and strengthening of existing product technology; involve yourself in adoption of these within your squad as required
• Contribute towards optimization of the engineering lifecycle through a systematic knowledge management and continuous learning process to better enable the organization to meet market and client needs
• Participate in code reviews for inculcating new ways of thinking to improve design, quality, etc. to drive higher engineering productivity and quality
• Escalate, document, and manage issues related to product design, feature set, and functionality at appropriate levels to ensure delivery goals are met as per defined plans

Technical Responsibilities

SFIA Skill: Level 3
Programming/software development PROG

• Designs, codes, verifies, tests, documents, amends and refactors moderately complex programs/scripts.
• Applies agreed standards and tools to achieve a well-engineered result.
• Monitors and reports on progress. Identifies issues related to software development activities. Proposes practical solutions to resolve issues.
• Collaborates in reviews of work with others as appropriate.

Description

The staff engineer role is a senior technical role within the team. With a keen interest in technology, innovation and collaboration they keep their knowledge current, continuously seeking to design, build and deliver better than yesterday. Staff Engineers seek to create industry-leading solutions in a way that moves the products forward. They are keen to explore how advances in technology might support on-going continuous improvement and provide input to the department strategies, practices, toolkits and processes.

Core Responsibilities

SFIA Responsibility Level: 4 - Enable

Autonomy

Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Uses substantial discretion in identifying and responding to complex issues and assignments as they relate to the deliverable/scope of work. Escalates when issues fall outside their framework of accountability. Plans, schedules and monitors work to meet given objectives and processes to time and quality targets.

Influence

Influences customers, suppliers and partners at account level. Makes decisions which influence the success of projects and team objectives. May have some responsibility for the work of others and for the allocation of resources. Engages with and contributes to the work of cross-functional teams to ensure that customers and user needs are being met throughout the deliverable/scope of work. Facilitates collaboration between stakeholders who share common objectives. Participates in external activities related to own specialism.

Complexity

Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines and resolves complex issues. Applies, facilitates and develops creative thinking concepts or finds innovative ways to approach a deliverable.

Business skills

Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences when engaging with colleagues, users/customers, suppliers and partners.

Selects appropriately from, and assesses the impact of change to applicable standards, methods, tools, applications and processes relevant to own specialism.

Demonstrates an awareness of risk and takes an analytical approach to work.

Maximises the capabilities of applications for their role and evaluates and supports the use of new technologies and digital tools.

Contributes specialist expertise to requirements definition in support of proposals.

Shares knowledge and experience in own specialism to help others.

Learning and professional development —  maintains an awareness of developing practices and their application and takes responsibility for driving own development. Takes the initiative in identifying and negotiating their own and supporting team members' appropriate development opportunities. Contributes to the development of others.

Security, privacy and ethics — fully understands the importance and application to own work and the operation of the organisation. Engages or works with specialists as necessary.

Knowledge

Has a thorough understanding of recognised generic industry bodies of knowledge and specialist bodies of knowledge as necessary. Has gained a thorough knowledge of the domain of the organisation. Is able to apply the knowledge effectively in unfamiliar situations and actively maintains own knowledge and shares with others. Rapidly absorbs and critically assesses new information and applies it effectively.

Professional Responsibilities

• Ensure you adhere and supporting your Squad in adhering to the over-arching Software Development Lifecycle and Agile TOM aligned to your Home
• Develop and maintain software development processes, standards, and best practices to ensure consistent delivery of high-quality software products
• Promote engineering excellence and quality through appropriate use of analysis tools, control gates and peer reviews by inculcating news ways of thinking to improve design, productivity, and quality
• Be involved with and promote the evaluation of emerging technologies, models, methods etc. on an ongoing basis to enable competitive differentiation and strengthening of existing product technology; drive adoption within your squad as required
• Foster optimisation of the engineering lifecycle through a systematic knowledge management and continuous learning process to better enable the organization to meet market and client needs
• Mentor and guide all engineers within your home and assist with technical challenges as needed
• Show a sense of ownership & pride within your squad and the wider home to deliver high quality work and Institute a self-directed and high-performance culture in the team
• Involve yourself in the development of a strong talent pipeline throughout your wider home by helping the Manger Engineer in hiring, internal movements, succession planning, talent reviews etc.
• Take an interest in and where possible show advocacy for the reduction in technical debt across the estate and mission, supporting the Manager Engineer and Product to prioritise the reduction of technical debt appropriately
• Show an interest in articulating the technical roadmap, the overall vitality of the product, architecture overview documentation and the validation of our platforms in the product pipeline

Technical Responsibilities

SFIA Skill: Level 5
Programming/software development PROG

• Takes technical responsibility across all stages and iterations of software development.
• Plans and drives software construction activities. Adopts and adapts appropriate software development methods, tools and techniques.
• Measures and monitors applications of project/team standards for software construction, including software security.
• Contributes to the development of organisational policies, standards, and guidelines for software development.

Brief Job Summary

A key role within the team. With some domain knowledge, they are involved in the full lifecycle of features, often working with other engineers to deliver. They ensure continuous improvement, understand the department strategies and provide some input to some practices, toolkits and processes.

Roles and Responsibilities

• Assists in designing functional test cases and creating test scripts.
• Supports the preparation of test data for functional testing under supervision.
• Configures test environments to reflect realistic use cases.
• Executes and records manual and automated functional tests, analysing results and reporting on findings, issues and risks.
• Involve yourself in the implementation of software development processes, standards, and best practices to ensure consistent delivery of high-quality software products while ensuring you adhere to the over-arching Software Development Lifecycle and Agile Operating Model aligned to your Home
• Show individual engineering excellence and quality through appropriate use of analysis tools, control gates and peer reviews by fostering news ways of thinking to improve design, productivity, and quality and promote these qualities in more junior members of your Squad and Home
• Show interest in the evaluation of emerging technologies, models, methods etc. on an ongoing basis to enable competitive differentiation and strengthening of existing product technology; involve yourself in adoption of these within your squad as required
• Contribute towards optimization of the engineering lifecycle through a systematic knowledge management and continuous learning process to better enable the organization to meet market and client needs
• Participate in code reviews for fostering new ways of thinking to improve design, quality, etc. to drive higher engineering productivity and quality
• Escalate, document, and manage issues related to product design, feature set, and functionality at appropriate levels to ensure delivery goals are met as per defined plans

Brief Job Summary

A technical role within the team. With some domain knowledge, they are involved in the entire lifecycle of a project or feature, in a way that moves the products forward. Will deliver their own work and demonstrate the ability to support others around them, through events like onboarding and mentoring. They ensure continuous improvement, understand the department strategies and provide input to practices, toolkits and processes.

Roles and Responsibilities

• Designs detailed functional test cases and scripts, covering various scenarios and boundary values.
• Actively participates in requirement and design reviews, refining test plans based on insights gained.
• Undertakes structured exploratory testing to investigate and verify functionality.
• Prepares test data, configures environments and automates repeatable tests. Executes tests, logs defects with detailed information and analyses results to assess system functionality.
• Involve yourself in the implementation of software development processes, standards, and best practices to ensure consistent delivery of high-quality software products while ensuring you adhere to the over-arching Software Development Lifecycle and Agile Operating Model aligned to your Home
• Show individual engineering excellence and quality through appropriate use of analysis tools, control gates and peer reviews by fostering news ways of thinking to improve design, productivity, and quality and promote these qualities in more junior members of your Squad and Home
• Show interest in the evaluation of emerging technologies, models, methods etc. on an ongoing basis to enable competitive differentiation and strengthening of existing product technology; involve yourself in adoption of these within your squad as required
• Contribute towards optimization of the engineering lifecycle through a systematic knowledge management and continuous learning process to better enable the organization to meet market and client needs
• Participate in code reviews for fostering new ways of thinking to improve design, quality, etc. to drive higher engineering productivity and quality
• Escalate, document, and manage issues related to product design, feature set, and functionality at appropriate levels to ensure delivery goals are met as per defined plans

The Opportunity:

We, at Flywire, are seeking a Payment Experience Associate II.

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. 

As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payer inquiries. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

You will 

• Handle customers' questions and concerns by phone, chat, and email with speed, professionalism and empathy
• Be a brand ambassador and make a positive first impression of Flywire
• Provide efficient and personalized solutions to Flywire users
• Carry out proactive payer outreach, as needed, to support the completion of a booking
• Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to Experience Specialists
• Solve complex payment problems utilizing different software tools
• Conduct daily follow-up with previously unresolved requests
• Find ways to make our services more convenient for payers
• Be inspired to take initiative in new projects
• Have fun while working hard with a goal-oriented team

1. Assist in job posting creation and distribution; 

1. Collaborate with TA team to identify and source candidate profiles against a variety of open positions, using social media and other channels; 

1. Review applications and sourced profiles to share with the TA team. Pre-screen candidates as needed; 

1. Assist with interview coordination, scheduling, and logistics for the TA process; 

1. Assist in maintaining the candidate database and updating the ATS; 

1. Support the TA team with administrative tasks; 

1. Support the TA team in identifying opportunities for promotion of Endava brand and values to candidate communities; 

1. Collaborate with TA team members on various recruitment projects, events, and initiatives; 

1. Adhere to relevant employment laws and compliance requirements.