Total 753 Senior Executive it analyst job vacancies

Your new company

This is a leading insurance and reinsurance service provider.

Your new role

• Underwriting & Policy Lifecycle Expertise
• Claims & Operational Modernisation
• Technology Transformation
• Exposure & Portfolio Analytics

What you'll need to succeed

• 7+ years in Large Commercial insurance.
• Strong large Commercial P&C Insurance expertise to support enterprise-wide technology modernisation initiatives
• Knowledge of Liability/ WICA/ Marine Hull/ Energy operational flows.
• Experience in Insurance Core system implementation or modernisation.
• Strong stakeholder management with Underwriting & Claims.

What you'll get in return

• Challenging yet fulfilling career with an equal opportunity employer.
• Various opportunities to learn and upgrade your skill sets
• Competitive remuneration package and benefits

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email Shabnam.Bahar@hays.com.sg for a confidential discussion. Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

Job Description:

Key Responsibilities:

• Collaborate with business stakeholders to gather analyze and document ESG related requirements.
• Translate business needs into functional and technical specifications for data and analytics solutions.
• Work closely with data engineering and data science teams to design and implement ESG reporting and analytics solutions.
• Analyze ESG datasets e.g. carbon emissions sustainability metrics compliance data to identify trends and insights.
• Support the development of ESG dashboards KPIs and performance tracking frameworks.
• Ensure alignment with global ESG standards and frameworks e.g. GRI SASB TCFD ISSB.
• Assist in defining data models data governance and data quality standards for ESG reporting.
• Participate in UAT User Acceptance Testing and validate system outputs against requirements.
• Provide domain expertise on ESG products services and regulatory expectations.
• Create comprehensive documentation including BRDs FRDs use cases and process maps.
• Facilitate communication between business product and technical teams.

Required Skills Qualifications:

• Bachelors or Masters degree in Business Finance Data Science Sustainability or related field.
• 5 years of experience as a Business Analyst preferably in ESG sustainability or financial services domains.
• Strong understanding of ESG concepts reporting frameworks and sustainability metrics.
• Proven experience working with data analytics data modeling and data visualization tools e.g. Power BI Tableau.
• Familiarity with data science concepts statistical analysis and predictive modeling.
• Minimal Handson experience with SQL and or Python, R for data analysis will be good to have.
• Experience working in Agile environments and handling cross-functional teams.
• Strong analytical thinking and problem solving skills.
• Excellent stakeholder management and communication skills.

Gridlines is a rapidly growing financial modelling consultancy practice. We transforming the world of financial modelling, helping our clients to make complex financial decisions quickly and with confidence. We love to work with exciting clients that are making a big impact on the world around us, helping to tackle some of the world's greatest challenges. We plan to continue our rapid expansion and are looking for the brightest and best talent to join us on this journey.

Role: We are seekling an experienced analyst that is passionate about financial modelling and driven by growth. You will work with a team of modelling professionals to create, analyse and optimise complex financial models, ensuring they are robust and reliable.

Operations:

• Support financial model audit assignments, ensuring accuracy and compliance with both client expectations and industry standards.

• Use a combination of software checks and parallel model development to identify modelling errors.
• Take ownership of specific assignments and projects, demonstrating initiative and dedication to achieving high-quality outcomes.
• Contribute to the development and enhancement of our financial modeling methodologies and tools, driving continuous improvement and innovation.
• Prepare comprehensive model documentation detailing assumptions, methodologies, and results.
• Maintain meticulous records of modeling processes and methodologies to uphold our high standards and ensure consistency.
• Assist in developing project plans, timelines, and resource allocation to ensure efficient and effective project delivery.

People:

• Collaborate closely with team members, learning and contributing to assignments.

• Communicate model findings and insights effectively to clients and internal teams.
• Simplify complex financial model issues to make them understandable for non-technical stakeholders.

Key Skills and Qualifications:

• We hire exceptional individuals who can demonstrate our core values of Drive, Innovation, Collaboration and Excellence.
• 1-2 years of relevant experience in a financial analysis role within a recognized advisory practice or large corporate setting.
• A good appreciation of accounting concepts.
• An understanding of Project Finance concepts.
• Strong analytical skills with a foundation in building and operating financial models using Excel.
• Degree qualified in a numerate discipline, with a postgraduate qualification in accounting or finance beneficial.
• Experience with the FAST financial modeling standard is desirable.
  

• A competitive base salary with flexible working arrangements, including a mixture of office-based, working from home, and working on client sites.
• Significant opportunities for professional growth and development as we expand.
• Access to cutting-edge financial modelling tools and resources.
• Collaborative and supportive team culture.

As a Senior Marketing Data Analyst, you will leverage your expertise to directly impact the marketing strategy and growth of our 16 markets by delivering actionable insights and advanced analytics solutions. In this role, you’ll work as an embedded thought partner with senior marketing stakeholders to influence strategy and marketing tactics, mentor junior analysts, and leverage AI to build the future of marketing analytics. This is a high-visibility position that plays a pivotal role in data-driven decision-making.

• Strategic Marketing Analysis: Design and execute robust analytical methodologies ranging from A/B tests/geo testing/holdouts to MMM modeling in order to measure incremental ROI and make actionable recommendations regarding marketing spend optimization and tactical execution of marketing initiatives
• Stakeholder Engagement & Influence: Collaborate closely with senior marketing partners to understand strategic objectives, recommend analytics solutions, negotiate priorities, and present insights effectively.
• Advanced Data Modeling & Measurement: Define measurement frameworks and metric definitions for key marketing initiatives; Lead the development of complex SQL models to implement as well as transform massive datasets into actionable insights using tools like BigQuery and dbt.
• Strategic Reporting & Visualization: Design and build compelling, user-friendly data assets including both traditional dashboards (e.g. Looker, Tableau) and agentic solutions (e.g. root-cause analysis agents) that facilitate decision-making for business leaders. 
• Mentorship & Development: Provide guidance and mentorship to junior analysts, enhancing their technical skills and fostering a collaborative team environment.
• AI-Driven Analytics & Automation: Identify, design, and implement AI-powered solutions that transform how marketing analytics operates — including agentic workflows (e.g. root-cause analysis agents, automated anomaly detection), LLM-assisted insight generation, and prompt-engineered pipelines. Translate repeatable analyst workflows into scalable AI tools. Act as a driver of AI adoption within the team, setting standards and upskilling junior analysts.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

Role Summary 

The R2R Senior Analyst – Lease is accountable for technical judgement and policy guidance across lease accounting under IFRS 16 / ASC 842, acting as a quality checkpoint between lease preparation and tower-level close governance. 

This role ensures that: 

• Lease master data, ROU asset & lease liability accounting, remeasurements/modifications, and tool-to-GL reconciliations are  

• Complete  

• Accurate  

• Independently supported  

• SOX / IPE compliant  

The role owns resolution of non-standard and complex lease cases, ensures consistent interpretation of SOP 10.3.x, and drives disciplined ageing closure, evidence sufficiency, and exception resolution. 

Role Purpose 

To ensure accurate, compliant, and defensible lease accounting outcomes by: 

• Acting as the technical SME for lease accounting and policy interpretation  

• Resolving complex lease scenarios and judgement-heavy cases  

• Driving cross-tower alignment and audit readiness  

• Strengthening controls, governance, and consistency across entities  

Key Responsibilities 

1. Technical Accounting & Policy Interpretation 

• Own interpretation and application of IFRS 16 / ASC 842 standards  

• Provide guidance on:  

• Lease classification and recognition  

• ROU asset and lease liability accounting  

• Discount rates and assumptions  

• Ensure consistent application of lease accounting policies across entities  

2. Complex Case Resolution & Judgement 

• Resolve non-standard and complex lease accounting scenarios, including:  

• Lease modifications and remeasurements  

• Contract interpretation issues  

• System or accounting discrepancies  

• Provide defensible accounting conclusions with documented rationale and evidence  

3. Certification & Control Gatekeeping 

• Certify lease accounting outputs, including:  

• ROU asset and liability balances  

• Amortization and interest postings  

• Lease tool-to-GL reconciliations  

• Ensure:  

• Compliance with SOX / IPE standards  

• Adherence to maker-checker discipline  

• Audit-ready documentation prior to close  

4. Exception Handling & Close Governance 

• Drive exception resolution and break management  

• Perform and enforce:  

• Root Cause Analysis (RCA)  

• Ageing closure discipline  

• Ensure timely escalation of:  

• High-risk items  

• Systemic issues  

• Support close governance and risk management  

5. Cross-Tower Alignment & Integration 

• Collaborate with:  

• Fixed Assets (FA)  

• IDSW  

• Intercompany (IC)  

• Ensure consistency in:  

• Accounting treatment  

• Data flows and integration  

• Resolve cross-functional dependencies impacting lease accounting  

6. Controls, Compliance & Audit Readiness 

• Ensure compliance with:  

• SOX / ICFR controls  

• IPE evidence standards  

• Maintain audit-ready documentation, approvals, and evidence trails  

• Support internal and external audits, including:  

• Lease accounting validation  

• Policy interpretation discussions  

7. Documentation & Technical Positioning 

• Prepare technical accounting memos and judgement documentation  

• Ensure traceability of:  

• Accounting decisions  

• Approvals  

• Supporting evidence  

• Maintain consistency across:  

• Regions  

• Entities  

• Reporting outputs  

8. Continuous Improvement & Standardization 

• Reduce repeat issues through:  

• Standardized policy interpretations  

• Preventive guidance  

• Clear escalation frameworks  

• Improve:  

• Documentation quality  

• Process consistency  

• Control effectiveness  

9. Stakeholder Collaboration 

• Work with:  

• Lease Tower Lead / Reviewer  

• Controllers / Regional Finance teams  

• Real Estate / Contract owners  

• Compliance & Controls teams  

• Fin-Tech / Systems teams  

• Cross-tower SMEs (FA, IDSW, IC)  

• Provide technical guidance and resolution support  

Top Skills for Success 

• Lease accounting expertise (IFRS 16 / ASC 842)  

• Technical accounting judgement and policy interpretation  

• Remeasurements and modification accounting  

• Controls, Compliance & Audit (SOX / ICFR / IPE)  

• Problem solving (RCA / CAPA)  

• Reconciliation quality and exception handling  

• ERP and lease systems (SAP, lease tools, OneStream)  

• Cross-functional collaboration 

Key Outcomes / Success Measures 

• Audit-ready lease controls with certified reconciliations and traceable evidence  

• Predictable lease close with:  

• Disciplined ageing  

• Clear resolution tracking  

• Reduced repeat exceptions  

• Consistent technical judgement aligned to IFRS 16 / ASC 842 standards  

• Faster resolution of complex cases with:  

• Documented rationale  

• Cross-tower alignment  

Tools & Systems 

• Lease Accounting Tool (ROU / liability calculations, remeasurements) — High  

• SAP GL (postings, extracts, reporting) — High  

• OneStream (reconciliation submission / certification, if applicable) — Medium–High  

• Microsoft Excel (amortization schedules, remeasurement models, tie-outs) — High  

• Contract repositories / master data systems — Medium–High  

• Delivered twenty-four hour support for all technology infrastructure needs and issues, for environment including 5 Windows and 8 Linux based servers and 200 desktops and laptops (Windows, MAC and Linux) across three regional offices
• Efficiently implemented network file sharing by configuring NFS to share files and resources across the network
• Managing corn jobs, at Jobs, batch processing and job scheduling
• Hands on experience in protocols such as TCP/IP, DHCP, HTTP, SMTP, SSH, FTP
• Installed and configured SSH, SFTP, Managed email (Postfix and Sendmail), LDAP
• Installed Apache, IIS and configured Virtual hosts and also experience applying SSL certs for websites, CSR generation
• Installation of SAMBA utility software
• Create File systems using Logical Volume Management (LVM), LV Extend and Reduce
• Linux kernel, memory upgrades and swaps area and performed Red hat Linux Kickstart installations
• Provided systems and server management and oversight and resolution of network/connectivity and software issues for local and remote users
• Worked with Server OS performing setup, maintenance and troubleshooting for 2000, 2003, 2008, Responsible for building, configuring, and supporting workstations and servers.
• Performed hardware builds (upgrades and new machines), set up offsite backup systems, and contributed to system migrations
• Good hands on experience in building/managing Virtual Machines in Oracle and VMware virtual environments
• Experience in Windows Domain Controller, Active Directory configuration, users and group creation and management, folder permissions, network sharing, backup and maintenance
• Responsible for implementing and supporting Microsoft Office (2000, 2007, 2010) technologies
• Responsible for LAN/WAN administration and support
• Responsible upgraded and maintenance of server hardware components as per requirement.
• Worked with different hardware and software vendors to troubleshoot the hardware and software problems.
• Strong technical knowledge on Domain(Maintain and updating Domains CName and A Records in Godaddy.com, securepaynet.net, Net4in, Hostgator)
• Installed, configured and managed databases MS SQL 2000/2005 Server on Windows

Who We Are  

Build. Scale. Sustain.   

We are a global technology consultancy with a trademarked, AI-first engineering approach for accelerating the delivery of digital products, and revolutionizing platform modernization. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.  

• We are small enough to care locally, big enough to deliver globally: 5 continents, 10 countries, +500 experts from +50 nationalities across the Americas, Europe and APAC 

• We are robust and resilient: 100% independent and 0 debt 

• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence  

• We are positive, courageous, caring, doers and committed to excellence  

About Gen-e2TM  
 
While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First. Leveraging our 16 years expertise in digital transformation, our approach is a game-changer in productivity and quality, with a strong collaboration between IA generative and our best Talents:  

• We now generate 95% of the entire product — code, documentation, infrastructure as code, and even design powered by GitHub Copilot.  

• The quality consistently exceeds the output of our best traditional engineering teams. 

• A product repository houses all product artefacts, giving AI full project context for higher-quality generation. 

• A library of rules and prompts defines coding standards, design principles, and security guidelines, ensuring enterprise-grade quality and scalability.  

With Gen-e2TM, we deliver end-to-end products 2–3× faster than traditional approaches, while raising the bar for engineering excellence.  

YOUR RESPONSIBILITIES 

• Be familiar with user research methods and have the capability to turn large research studies into actionable insights.   

• Drive design/usability audits and heuristic evaluations.  

• Visualize, design and conceptualize the user experience.  

• Present concepts and UX solutions as compelling stories to clients.  

• Have great communication and presentation skills, be an active listener and be able to represent the users’ needs as well as gather user requirements.  

• Lead co-creation & journey mapping sessions. Possess a solid understanding of design research methodologies.  

• Create detailed wireframes, define interaction specifications and build clickable prototypes. 

• Mentor and advice junior designers 

YOUR PROFILE 

You are passionate about new technologies, digital innovations, and design. You might be working in large teams or as an individual contributor; however, you have a fair understanding of Agile environments. 

You would be excited about taking on challenges of client projects and would be willing to initiate UX design activities in such work environments. 

You are also curious about how AI is changing the digital design space, and have actively explored and picked up relevant skills and tools. 

• Bachelor’s Degree in Design, Multimedia, Information Architecture, Human Computer Interaction, Instructional or Graphic Design, or a related field. 

• At least 4-6 years of experience in the field of UXUI, product design 

• Understanding of motion design, HTML, CSS and other technical platforms. 

• Knowledge of design and prototyping tools such as Figma, Sketch, and/or other design tools 

• Experience leveraging on AI tools for UX research and UI design work e.g. Figma Make, Claude, ChatGPT, Replit, GitHub Copilot, etc. 

• Experience designing digital experiences web and mobile platforms. 

• Experience in agile development processes. 

• Good communication skills and the ability to present your designs to clients and teams. 

• Demonstrated ability to oversee project timelines and ensure deliverables are met according to schedule 

• Skilled in managing client relationships and engaging with stakeholders throughout the project lifecycle to guarantee alignment and successful outcomes 

More About PALO IT  

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:  

• Become a climate net-zero company   

• Deliver projects with a positive impact 

• Train 100% of our workforce on impact    

• Achieve B Corp certification among all our offices across the globe    

• Continuously measure & improve employee happiness   

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.  

What We Offer  

• Stimulating working environments 

• Unique career path 

• International mobility   

• Internal R&D projects 

• Knowledge sharing 

• Personalized training 

• Entrepreneurship & intrapreneurship  

For more on our team culture and benefits, check out our careers page. 

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law. 

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT. 

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. 

Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data. 

Company Overview

OPUS IT Services Pte Ltd is a leading IT services and solutions company in Singapore. It specializes in Enterprise IT Support Outsourcing & Resourcing, Customer Support Centre Outsourcing, and Enterprise Integration Solutions.

Job Summary

You will play a key role in meeting the company’s staffing needs by managing recruitment and talent acquisition processes to identify and secure qualified candidates.

Responsibilities

• Manage end-to-end recruitment processes to fulfill staffing needs effectively
• Screen candidates through interviews and phone assessments to select those who meet job requirements
• Coordinate interview schedules between candidates and clients to ensure smooth communication
• Adapt quickly and maintain productivity in a fast-paced work environment
• Communicate clearly and build positive relationships with candidates and clients to support talent acquisition goals

Required competencies and certifications

• Minimum Nitec certification

Preferred competencies and qualifications

• Demonstrate passion for recruitment and a people-oriented approach
• Exhibit strong communication and interpersonal skills

Other Information

• Location: Kaki Bukit

Performance Incentive

• Position: Account Executive

• Location: Bukit Merah

• Working hours: Monday to Friday (9am - 6pm)

• Salary (commensurate with experience): Up to $4,500 + Commission + Transport Allowance/Reimbursement + Staff Benefits

• Duration: Permanent

• Industry: IT Solutions

Main Responsibilities:

• Identify, target and develop new business opportunities in IT Solutions sector

• Set and meet sales targets through cold calls and arrange meetings with potential and prospective customers

• Develop and maintain long-term relationships with key decision-markets, stakeholders, existing customers and prospects

• Keep up to date with industry trends, competitors and emerging technologies to craft competitive solutions

• Meet clients face-to-face out of office to develop the business and gather sales

• Provide sales quotations, conduct product demonstrations and presentations to clients based on their needs

• Liaise with vendors and suppliers to negotiate contracts, terms of an agreement and close sales

• Provide consultative sales support to help clients optimize their IT infrastructure and operations

• Collaborate with internal operations to ensure customer needs are met

Requirements:

• 0-2 years of IT sales or Business solutions sales experience

• Diploma in Information Technology or a related discipline

Email to: abby.pang@searchpersonnel.com.sg for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

As a Senior Data Analyst, you will leverage your expertise to directly impact the growth of our 16 markets by delivering actionable insights and advanced analytics solutions. In this role, you’ll work closely with senior stakeholders, mentor junior analysts, and shape the analytics function within one of our functional analytics teams. This is a high-visibility position that plays a pivotal role in data-driven decision-making.

• Own a risk & fraud problem domain end-to-end, framing ambiguous problems and delivering analytical solutions that drive measurable improvements in cost, efficiency, service performance and customer experience.
• Act as a thought partner to business and domain leads, shaping problem statements, challenging assumptions, and co-developing data-driven solutions to high-impact risk and fraud challenges.
• Apply advanced analytical methods, including simulation, optimisation, and statistical modelling, to detect and solve complex problems such as incentive abuse, refund claim abuse and.
• Determine causal impact in operational environments, designing and analyzing experiments (e.g., cluster, switchback) and applying causal inference methods (e.g., DiD, synthetic controls) to inform business decisions.
• Build and scale data products and analytical tools, leveraging modern data stacks and agentic AI workflows to enable deep dives, self-serve analytics, and faster decision-making.
• Drive exploratory and root cause analyses, identifying performance drivers and uncovering opportunities for optimization across the risk and fraud infrastructure.
• Collaborate cross-functionally with data and engineering teams, contributing to data modeling, metric definitions, and scalable solutions that accelerate time-to-insight.
• Communicate with clarity and influence, translating complex analyses into actionable recommendations and driving alignment across technical and business stakeholders.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

• Lead and implement digitalization projects across the organisation, ensuring alignment with business goals.
• Design, develop, and maintain PowerBI dashboards and reports to provide real-time business intelligence.
• Analyse complex datasets to identify trends, patterns, and improvement opportunities.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Support integration of PowerBI with existing IT systems and databases.
• Provide training and guidance to end-users on PowerBI functionalities and best practices.
• Stay updated with the latest digital tools and trends to recommend enhancements.
• Carry out any other duties as may be assigned by their superior.

• Identification and delivery of relevant GFS R2R related tasks and provide progress updates, risks / mitigants to the Finance GFS delivery lead, R2R Leads, and other stakeholders
• Work with GPOs to set up and transfer to Experian systems and processes and close down legacy system / processes - for the following:-
  • General Ledger, Cash Management, Fixed assets & Leases, Intercompany rules
  • Provide access and training to Acquired Entities’ Finance Team, for Experian Accounting Systems
  • Create and agree Post integration plan, collaborating across the different functions, update stakeholders with progress, issues and decisions
  • Assist & improving team operating rhythm through Empower+ operation maturity framework

ABOUT THE ROLE

We are looking for a dependable and enthusiastic IT Support Officer to join our IT team at our Petaling Jaya branch. This is an entry-level role ideal for a fresh graduate eager to grow in a hands-on environment. You will be the first point of contact for day-to-day IT matters, ensuring our internal teams can work smoothly and efficiently.

.

KEY RESPONSIBILITIES

•     Provide first-line IT support to internal staff, including troubleshooting hardware, software, and connectivity issues in a timely manner.

•     Assist in the setup, configuration, and deployment of computers, printers, and peripheral devices for new and existing employees.

•     Support the installation and basic administration of business applications including Microsoft 365 and assist users with day-to-day operational queries.

•     Assist in managing user accounts and access rights, including provisioning, modification, and deactivation across internal systems.

•     Maintain and update the IT asset and inventory register, ensuring all equipment is accurately tracked and documented.

•     Assist in monitoring and supporting basic network and infrastructure operations, escalating issues to the relevant team when required.

•     Support the maintenance and basic troubleshooting of ancillary systems such as CCTV and door access control systems.

•     Log, track, and follow up on IT support tickets, ensuring issues are resolved or appropriately escalated within agreed timeframes.

.

ADDED ADVANTAGE

✓  Familiarity or exposure to enterprise business systems such as CRM, ERP, or PMIS platforms.

✓  Basic experience with Microsoft 365 administration (user management, SharePoint, Teams).

✓  Prior exposure to physical security systems such as CCTV or door access control management.

✓  Any relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is a bonus, not a requirement.

•     Diploma or Bachelor’s degree in information technology, Computer Science, or a related field.

•     Fresh graduates are encouraged to apply. No prior working experience required.

•     Foundational understanding of computer hardware, operating systems (Windows), and basic networking concepts.

•     Good communication skills with a service-oriented mindset and the ability to work well with non-technical users.

•     Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced environment.

•     Must be based in or able to commute to the Petaling Jaya area. Fully on-site role.

Job Description

• Manage daily IT infrastructure operations including monitoring, maintenance, backups, and network support.

• Deploy and support Microsoft cloud services (Azure AD, Microsoft 365, Teams, Intune, Exchange Online).

• Administer Fortinet firewall and VPN systems, including secure network access.

• Support user accounts, access control, onboarding, and offboarding processes.

• Provide first-level IT support for PCs, laptops, mobile devices, and applications, including on-site support when required.

• Assist with IT asset management, audits, licensing, and administrative IT tasks.

• Support setup of new sites, including IT network planning and implementation.

• Help resolve post-implementation IT issues and service tickets.

Requirement

• Bachelor’s degree or diploma in IT, Computer Science, Information Systems, or a related field.

• At least 3 years of experience in IT infrastructure administration and/or service desk support (on-premise or cloud).

• ITIL or Cybersecurity certifications are an added advantage.

Project

The incumbent’s role is responsible for supporting end users’ technology needs. The primary focus is on ensuring that end users have reliable, efficient and secure access to the technology tools and business applications to perform their job functions effectively.

Job Responsibilities

• Provide technical assistance and support to end users in addressing their hardware, software, hotel IT applications and connectivity issues.

• Resolve problems in a timely and effective manner.
• Collaborate and communicate with end users on IT updates, changes, and initiatives.
• Fulfil PPHG IT monthly tasking with proper documentations.
• Manage user onboarding and offboarding i.e account provisioning and deprovisioning.
• Create user accounts, including access permissions, passwords, and security settings in accordance to procedure
• Liaise with vendor on the installation, configuration and maintenance of hotel business applications used by end users.
• Manage data backup and recovery for end-user devices and ensuring data integrity and compliance.
• Adhere to cybersecurity policy to protect end-user devices, data and systems from threats such as malware and unauthorized access.