Total 17,067 contract manager job vacancies

The Company

We are seeking a Contract Administrator to support our client, a well-established player in the commodities trading space. The successful candidate will play a key role in ensuring contractual accuracy and governance across the trade lifecycle, validating trade entries, managing contract terms, and liaising closely with traders, customers, and third-party partners to protect commercial value.

The Role

• Check trade details recorded by the trading desk against the contracts and paperwork in place, making sure everything lines up before invoices go out.
• Review and approve daily trade records, keeping accurate and well-organised files at all times.
• Work closely with traders to understand contract terms, spot any inconsistencies between buy and sell agreements, and help find ways to protect commercial value.
• Manage contract and payment terms with external parties, including reviewing payment conditions and flagging any cash flow implications.
• Draft contracts and confirmations, send standard agreements to customers, and follow up to finalise terms, looping in legal or the trading team when needed.
• Issue framework agreements and keep track of communications with suppliers and customers to ensure records are submitted and updated on time.
• Follow up on inventory reports from external warehouse providers and track contracts through to completion.
• Prepare regular and ad hoc reports on contract status and performance, raising any issues through the right channels.
• Keep accurate records, make sure credit approvals are in place, and confirm contracts are signed before goods are shipped.
• Help identify ways to improve current processes and contribute to system or workflow upgrades.

Your Profile

• Minimum 3 years' experience in international commodity operations or international logistics.
• Hands-on experience preparing and executing contracts within a trading environment.
• Working knowledge of trade finance instruments (ie letters of credit), warehousing, logistics, and dry bulk/container shipment management is a strong plus.
• Strong commercial acumen with solid numerical, analytical, and attention-to-detail skills.
• Proficiency in Excel and Word, with prior exposure to ERP/trading systems
• A proactive, organised, and disciplined approach, comfortable working independently with minimal oversight
• A collaborative mindset, with the self-awareness to work effectively across trading, legal, risk, and external counterparts.

Apply Today

Please send your resume, in WORD format only and quote reference number Ref No. GO13458317, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence No.: 07C5595 | Gabriela De Brito Lopes Prestes Oxby EA Registration no.: 1989404

By clicking ‘apply’, you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.sg/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Location: Novena
Salary: $3500 - 3800/month
Contract: 1 year (renewable/convertible based on performance & business needs)
Working Hours:

• Monday – Thursday: 8:30am – 6:00pm

• Friday: 8:30am – 5:30pm
  

Key Responsibilities:

• Support Change Manager and Service Delivery Manager in preparing weekly and monthly reports.

• Coordinate with various teams to ensure timely submission of reports and documentation.

• Assist in report consolidation and presentation to customers.

• Ensure compliance with document control procedures and support annual document reviews.

• Manage staff onboarding and offboarding processes.

• Maintain and update staff records and training compliance status.

• Support internal and external audit activities and track audit findings to closure.

• Assist with PMO administrative functions, including asset administration and annual asset verification.

• Monitor service requests and provide monthly status reporting.

• Support team welfare initiatives, meeting room bookings, and team events.

Requirements:

• GCE 'O' Level qualification or equivalent.

• Must have relevant experience providing administrative support in a project or PMO environment.

• Experience supporting Project Managers and implementing PMO processes.

• Able to coordinate across multiple stakeholders and manage reporting timelines.

• Familiar with project governance and project lifecycle processes.

• Experience in billing operations and PMO coordination is advantageous.

• Knowledge of ITIL Service Management will be an added advantage.
  
  

  By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com . You acknowledge that you have read, understood, and agree with the Privacy Policy.

  EA Reg. ID: R25157446 (Katherine Carlen)

  PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394

Responsibilities

• Monitor system performance and logs to identify potential issues.

• Provide timely resolution of technical issues in the production environment.

• Collaborate with development teams to debug and fix software bugs.

• Develop and implement solutions to enhance system performance and stability.

• Generate and maintain documentation for system operations and procedures.

• Perform routine maintenance and updates to production systems.

• Proactively identify areas for improvement and implement necessary changes.

• Offer 24/7 on-call support as required to address critical issues.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.

• 3-8 years of experience in a production support or similar role.

• Standardized a monitoring framework for Service-Oriented Infrastructure supporting TIBCO BusinessWorks and EMS, enabling proactive health checks, service dashboards, and SLA tracking across Prod/SIT/UAT.

• Recovered failed batch jobs and triaged ETL issues to ensure uninterrupted data processing and reporting timelines.

• Supported ETL workflows where custody applications exchange data with internal systems via IBM MQ, storing processed data in Oracle DB.

• Developed and maintained Linux shell scripts for secure file transfers using SCP and IBM Connect:Direct, scheduled through IBM TWS.

• Automated routine operational checks using Python-based health check scripts, significantly reducing manual effort and turnaround time.

• Collaborated with development, infrastructure, and business teams to resolve defects and deploy fixes via CI/CD pipelines during approved change windows.

• Strong understanding of software development and debugging.

• Excellent problem-solving skills and attention to detail.

• Ability to work under pressure and manage multiple priorities.

• Good communication and collaboration skills.

Skills

• Linux/Unix

• SQL

• Scripting languages (e.g., Python, Shell)

• Application monitoring tools (e.g., New Relic, Splunk)

• Issue tracking systems (e.g., Jira)

• Networking and cloud platforms (e.g., AWS, Azure)

• Version control systems (e.g., Git)

Core Competencies:

Incident & Problem Management (ITIL) || Production Support & BAU Operations || Privileged Access Governance & Audit Readiness

Root Cause Analysis (RCA) || Service Reliability & SLA Management || Change, Release & Deployment Coordination

Observability & Proactive Monitoring Strategy || Batch Processing & Job Recovery Management || Stakeholder & Client Communication

Access Control & Least Privilege Enforcement || Environment Management (Prod/SIT/UAT) || Cross-functional Team Collaboration

Documentation, SOP & Knowledge Base Development || Operational Automation & Process Optimization

Disclaimer: The company is committed to ensuring the privacy and securityof your information. By  submitting thisform, you consent to the collection, processing, and retention of theinformation you provide. The data collected (which may include your contactdetails, educational background, work experience and skills) will be usedsolely for the purpose of evaluating your qualifications for the positionyou're applying for. Your data will be stored securely and retained for theduration necessary to fulfill our hiring process. If you are not selected forthe position, your data will be kept on file for a limited period in casefuture opportunities arise. You have the right to access, correct, or deleteyour data at any time by contacting us at Quess Singapore | A Leading StaffingServices Provider in Singapore (quesscorp.sg)

“This is in partnership with the Employment and EmployabilityInstitute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employersseeking employment and employability solutions. e2i serves as a bridge betweenworkers and employers, connecting with workers to offer job security throughjob-matching, career guidance and skills upgrading services, and partneringemployers to address their manpower needs through recruitment, training, andjob redesign solutions. e2i is a tripartite initiative of the National TradesUnion Congress set up to support nation-wide manpower and skills upgradinginitiatives. By applying for this role, you consent to QuesscorpSingapore’s PDPA and e2i’s PDPA.”

About the Role

Our client is from Oil and Gas industry, a local leading player. They are looking for a Production Planner for the next phase of their business. They are located in West, company transport provided

Working Hours: 7:30 AM to 4:30 PM

Duties:

• Manage production orders and support daily shop floor execution to ensure smooth manufacturing operations
• Plan and schedule routine production orders for assigned product lines, ensuring alignment with short-term delivery requirements
• Monitor and resolve production and delivery issues within a short-term planning horizon (<30 days) to support on-time execution
• Coordinate production scheduling, dispatch activities, and inventory flow to optimize material movement and efficiency
• Familiar with MRP, forecasting, inventory management, Excel, and ERP systems; prior experience in manufacturing, procurement, or operations environment is preferred

Requirements

• Basic understanding of end to end manufacturing planning processes.
• Hands-on experience of SAP preferably S4-HANA
• Experience in process documentation.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address:tc1@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R21101676 (Ng Zhi Qing Alethea)

BIM Modeller (Electrical) – 6 Months Contract

• Office: King George’s (Jalan Besar / Lavender MRT)
• Project Site: TUAS areas (Transport provided for designation MRT station to site office)
• Salary: $3500 to $4200
• Working days: Mon to Fri 8/8.30am to 5/5.30pm, Sat may need works depends on site (if works 8 hours can claim allowances)
• Diploma in Electrical Engineering, Building Services Engineering or related field
• Proficient in Autodesk Revit (MEP) and AutoCAD.
• At least 2 years’ experience in construction or infrastructure projects preferred.
• Familiar with BIM coordination processes and drawing production

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 97354019 for more BIM Modeller role

Job scope

• Develop and update BIM models for Electrical services using Revit.
• Prepare detailed 3D models for electrical systems including cable trays, trunking, conduits and equipment layouts.
• Produce shop drawings and coordination drawings based on BIM models.
• Support clash detection and coordination with other disciplines (Mechanical, Architectural and Civil).
• Ensure BIM models comply with project BIM standards and requirements. Update models based on design changes and site conditions.
• Assist engineers and BIM coordinators with model updates and project documentation.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

ABOUT THE ROLE

We are looking for an experienced and accomplished Technical Director to join the Singapore Disability Sports Council (SDSC) — at a pivotal moment for Singapore para sport. With ambitious Los Angeles 2028 and Brisbane 2032 Paralympic Games targets on the horizon, this role offers a rare opportunity to shape the Para Swimming elite programme from the ground up and deliver results on both a home stage and the world stage.

The Technical Director serves as the senior technical authority and Lead Coach Developer for Para Swimming. You will lead the design and oversight of a world-class high performance programme, drive the integration of evidence-based coaching and sport science, and build Singapore’s Para Swimming coaching capability from development level through to elite. You will also contribute to athlete pathway and talent pipeline activities, working closely with the High Performance Manager across the full performance continuum.

A key outcome of this role is to grow the number of high-performance para swimmers capable of succeeding for Singapore — both by developing the existing squad to its highest potential and by building a well-structured pipeline of athletes from community participation through to national squad.

KEY DUTIES & RESPONSIBILITIES

Technical Programme Leadership

• Lead and implement a world-class individualised high performance programme, grounded in innovative, evidence-based coaching, sport science, and sport medicine practices.
• Develop and maintain quadrennial and annual Performance and Pathway Plans, including detailed plans for identified athletes and clear benchmarks aligned to major Games cycles.
• Establish and maintain Daily Training Environment (DTE) standards that support elite athlete development, progression, and performance.
• Drive the integration of sport science, sport medicine, strength and conditioning, and sports psychology into training design and competition preparation.
• Set, monitor, and review KPIs for the national squad, benchmarking progress against multi-year targets and international competitors.
• Develop and implement selection criteria and measurable performance standards, including squad entry, retention, and Games selection benchmarks.

Athlete Development & Support

• Provide technical oversight of individual athlete programmes, ensuring training plans are evidence-based, athlete-centred, and aligned with each athlete’s classification, event, and impairment profile.
• Oversee athlete well-being, actively contributing to a positive, inclusive, and safe sporting environment and culture.
• Support athlete classification processes: advise the High Performance Manager on classification status and liaise with international classifiers to ensure athletes are competition-ready.
• Play an active role in talent identification and transfer for Para Swimming: apply classification knowledge and sport-specific technical expertise to assess individuals with para sport potential, advise on sport class suitability and impairment-to-sport matching, and work with the High Performance Manager and SDSC’s Talent Identification function to build and sustain a strong athlete pipeline.
• Lead the implementation of the Long-Term Para Athlete Development (LTPAD) model, establishing development benchmarks, defining athlete transition criteria, and ensuring the talent pipeline is well-structured and regularly reviewed.

Coach Development (Lead Coach Developer)

• Design and implement a structured coaching development framework for Para Swimming, from community level through to elite.
• Provide mentorship, technical guidance, and performance feedback to Head Coaches and programme coaches, elevating coaching standards and building sustainable coaching capability within Singapore.
• Organise and lead workshops, on-deck/trackside/court-side training sessions, seminars, and certification opportunities covering Para Swimming-specific techniques, classification, sport science application, and evidence-based programme design.
• Lead the sharing of knowledge, experience, and expertise across all coaches and practitioners within the national programme.
• Develop a transparent coaching pathway that supports talent identification, coach retention, and long-term programme sustainability.

Competition and Major Games

• Provide technical leadership and coaching presence at major international competitions and training camps, including ASEAN Para Games, Asian Para Games, Paralympic Games, and relevant World Championships and World Para Swimming World Series events.
• Contribute to competition strategy, event selection, and team delegation composition for major championships.
• Advise on sport-specific equipment preparation and requirements for competition.

Stakeholder Engagement

• Build and maintain strong collaborative relationships with World Para Swimming and other relevant bodies, staying current on technical developments, rule changes, classification updates, and best practice.
• Represent SDSC at technical forums, international federation meetings, and coaching conferences.
• Work with the High Performance Manager and Pathway and Performance Director to contribute to programme reports, strategic plans, and budget proposals.

CANDIDATE REQUIREMENTS

Qualifications & Experience

• An internationally recognised coaching qualification or demonstrated and successful track record of coaching para athletes, across multiple classifications, at the highest level to medal success at Paralympic Games and/or World Para Swimming Championships.
• Additional qualifications or expertise in sport science or performance analysis are advantageous.
• Minimum 8 years of high performance coaching or technical leadership experience in aquatics, including significant experience at the international para swimming level.
• Deep working knowledge of World Para Swimming classification systems across all sport classes, technical rules, competition formats, and international competition calendars including the World Series.
• Proven ability to design and deliver integrated, evidence-based performance programmes that incorporate sport science, sport medicine, and holistic athlete development.
• Demonstrated experience and cultural competence in engaging and developing coaches at the high performance level.
• Track record of contributing to programme growth — developing athletes from earlier stages of the pathway into national squad-level competitors.
• Strong knowledge of para athlete development frameworks and WADA anti-doping regulations.

Skills & Competencies

Required Skills
• Technical Coaching Expertise
• Communication Skills
• Works Independently
• Leadership & Mentoring
• Stakeholder Management
• Programme Planning

Preferred / good-to-have skills
• HP Programme Management
• Para / Disability Sport
• Athlete Development & TID
• DTE Design & Monitoring
• Classification Literacy
• Coach Development
• Sport Science Application
• Performance Analysis
• Anti-Doping Compliance
• Programme Growth & TID
• NTC / DTE Leadership
• World Series Experience

HOW TO APPLY

Submit your CV and a cover letter (including your current and expected salary, and the sport you are applying for or have experience in) to: sdsc.hr@sdsc.org.sg

Subject line: Application – Technical Director Para Swimming

Only shortlisted candidates will be notified. SDSC is an equal opportunity employer committed to diversity and inclusion.

What You’ll Do:

·       Daily Operations

• Execute billing, receipting, and debt management tasks.
• Monitor and clear receipting and debtor accounts; respond to queries.
• Prepare debtor schedules and compile data for reporting.
• Complete AR closing checklist.
• Issue reminders/calls, prepare ageing reports and overdue payment interest letters.
• Conduct debt management reviews with business partners and users.
• Contribute to the ongoing billing automation project.
• Assist with preparatory work for S4 Hana upgrade.
• Undertake other tasks as assigned by Supervisor.

What You’ll Need:

• Executive level preferably with a degree holder in Finance, Accounting, or related discipline.
• Proven experience in Finance Operations, particularly Accounts Receivable and Debt Management functions.

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: west5@recruitexpress.com.sg

EALicence number : 99C4599

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Make executive decisions, hold meetings and provide accountability.
• Troubleshoot POS system.
• Support ongoing learning and development of team members.
• Help create and foster a respectful and inclusive team environment.

We are seeking an experienced, highly committed, and results-driven Construction Manager to oversee and manage construction projects from inception to completion. The successful candidate will be responsible for planning, coordinating, supervising, and controlling all construction activities to ensure projects are completed safely, on time, within budget, and in accordance with the required quality standards.

The Construction Manager will lead project teams, manage subcontractors and suppliers, monitor project progress, enforce safety regulations, and ensure effective communication among all stakeholders. This role requires a hardworking individual who is prepared to work in a demanding environment, meet tight deadlines, and work weekends, public holidays, and extended hours whenever project requirements dictate.

Key Responsibilities

Project Planning and Management

• Plan, organize, and oversee all phases of construction projects from pre-construction through project completion.
• Develop detailed project schedules, work plans, and resource allocation strategies.
• Review project drawings, specifications, contracts, and construction methodologies.
• Establish project milestones and monitor progress to ensure timely completion.
• Coordinate project activities to minimize delays and disruptions.
• Ensure project objectives are achieved while maintaining high-quality workmanship.

Site Supervision and Operations

• Manage daily construction site operations and activities.
• Supervise site engineers, supervisors, foremen, subcontractors, and workers.
• Ensure all construction works are carried out according to approved drawings, specifications, and quality standards.
• Conduct regular site inspections to verify progress and compliance.
• Resolve technical and operational issues that arise during construction.
• Monitor productivity and implement corrective actions when required.

Budget and Cost Control

• Monitor project budgets and expenditures.
• Review project costs and identify opportunities for cost savings.
• Ensure efficient utilization of labor, materials, machinery, and equipment.
• Evaluate and approve subcontractor claims and supplier invoices.
• Prepare cost reports and provide financial updates to management.
• Minimize project cost overruns through effective planning and control.

Contract Administration

• Administer project contracts and ensure compliance with contractual obligations.
• Coordinate with clients, consultants, architects, engineers, and subcontractors.
• Manage project correspondence, documentation, and contract records.
• Review variation orders and negotiate contract modifications when necessary.
• Ensure project deliverables meet contractual requirements.

Health, Safety, and Environmental Compliance

• Promote and enforce a strong safety culture across all project sites.
• Ensure compliance with workplace health and safety regulations.
• Conduct regular safety inspections, audits, and toolbox meetings.
• Investigate incidents and implement corrective and preventive actions.
• Ensure all personnel adhere to safety procedures and site regulations.
• Maintain environmental compliance and sustainable construction practices.

Quality Assurance and Control

• Implement quality control procedures throughout the project lifecycle.
• Monitor construction activities to ensure compliance with specifications and standards.
• Coordinate inspections and testing activities.
• Identify and rectify quality issues promptly.
• Ensure project handover documentation is complete and accurate.

Stakeholder Coordination

• Serve as the primary point of contact for clients and project stakeholders.
• Attend project meetings and provide progress updates.
• Coordinate activities among consultants, contractors, and regulatory authorities.
• Foster positive working relationships with all project participants.
• Address client concerns and maintain high levels of customer satisfaction.

Resource and Workforce Management

• Plan manpower requirements and workforce deployment.
• Recruit, train, and supervise site personnel where necessary.
• Monitor employee performance and productivity.
• Ensure adequate staffing levels to meet project schedules.
• Lead and motivate teams to achieve project goals.

Reporting and Documentation

• Prepare detailed project reports, progress reports, and management updates.
• Maintain accurate records of project activities, costs, schedules, and site conditions.
• Track key performance indicators and project milestones.
• Submit reports to senior management in a timely manner.
• Maintain project documentation in accordance with company procedures.

Problem Solving and Risk Management

• Identify project risks and develop mitigation strategies.
• Resolve construction-related challenges efficiently and effectively.
• Anticipate potential delays and implement recovery plans.
• Make informed decisions under pressure to maintain project progress.
• Ensure continuous improvement of project management processes.

Experience

• Minimum 10–15years of relevant construction management experience.
• Proven experience managing large-scale commercial, residential, industrial, or infrastructure projects.
• Strong understanding of construction methods, project planning, and site management.
• Experience managing subcontractors, suppliers, and multidisciplinary project teams.

Project Planning & Execution

• Define and support the achievement of project success criteria including time, cost, quality, and performance.
• Develop and maintain detailed project plans and schedules.
• Monitor project finances and ensure alignment with budgetary targets with the project quantity surveyor team.
• Manage change control processes and ensure proper documentation.
• Team Leadership & Coordination
• Lead and facilitate cross-functional project teams.
• Ensure effective communication and collaboration across all stakeholders.
• Manage the flow of project information through meetings and written communications.

Governance & Reporting

• Maintain effective project governance, processes, and systems.
• Prepare formal project progress reports and other documentation.
• Ensure compliance with quality, safety, health, and environmental standards.
• Client & Stakeholder Engagement
• Act as a key point of contact for clients and consultants throughout all project stages.
• Identify opportunities to develop new business with existing clients and escalate to senior management.
• Ensure key learnings and project data are captured in internal knowledge systems.

Project Planning & Execution

• Define and support the achievement of project success criteria including time, cost, quality, and performance.
• Develop and maintain detailed project plans and schedules.
• Monitor project finances and ensure alignment with budgetary targets with the project quantity surveyor team.
• Manage change control processes and ensure proper documentation.
• Team Leadership & Coordination
• Lead and facilitate cross-functional project teams.
• Ensure effective communication and collaboration across all stakeholders.
• Manage the flow of project information through meetings and written communications.

Governance & Reporting

• Maintain effective project governance, processes, and systems.
• Prepare formal project progress reports and other documentation.
• Ensure compliance with quality, safety, health, and environmental standards.
• Client & Stakeholder Engagement
• Act as a key point of contact for clients and consultants throughout all project stages.
• Identify opportunities to develop new business with existing clients and escalate to senior management.
• Ensure key learnings and project data are captured in internal knowledge systems.

Project Support & Coordination

• Assist in the delivery of project management services throughout the project lifecycle.
• Conduct background research, data collection, and benchmarking to support decision-making.
• Establish and maintain effective project documentation and reporting systems.
• Support the development and updating of detailed project plans and schedules.

Monitoring & Reporting

• Track project progress and performance indicators; prepare updates and reports.
• Manage change control processes and maintain accurate change logs.
• Draft formal progress reports and presentations for stakeholders.
• Stakeholder Engagement
• Liaise with clients, contractors, consultants, and other stakeholders.
• Attend project meetings and produce accurate and timely meeting minutes.
• Support communication flow between internal and external teams.

Do you enjoy making sense of data to improve real-time service delivery? Are you motivated by understanding how services work on the ground and helping teams deliver better outcomes for families? We are looking for someone who enjoys translating data to drive actionable improvements to strengthen performance and sustain quality delivery.  

Description of Division

You will be part of the Regional Team under the Service Management Division of KidSTART Singapore Limited (KSL). Your role will be to oversee the effective implementation of KidSTART in each region and/or across regions and the service management of KidSTART Agencies (KSAs) and funded healthcare partners. This also involves managing relationships with partners/stakeholders such as MSF Social Service Offices, Family Service Centres, Preschool Operators, Polyclinics, Hospitals etc, who are part of the KidSTART eco-system of delivery.

Key Responsibilities

1.       Service Management (KSL and Funded Partners)

a.       Assist and support the Regional Head to carry out regular contract management and programme monitoring of KSL teams, hospitals and KSAs to ensure compliance with Funding Agreement and drive achievement of programme deliverables.

b.       Assist the Regional Head to support the design, planning and implementation of operational initiatives.  This includes contributing to alignment with Service Standards Requirements and leveraging on dashboards and data analysis to monitor performance and inform decision making.

c.       Act as the primary liaison officer between KSL, hospitals and KSAs, leading efforts to review and strengthen collaboration. 

d.       Conduct data verification in accordance with funding agreement and service standards requirements.

e.       Monitor manpower recruitment and training of KSPs, hospitals and KSA staff to ensure capacity and capability in service delivery.

f.       Perform main liaison role between KSL, ComLink+ and KSAs to support the KidSTART-ComLink +integration.

g.       Supervise incident reporting, incident management, and investigation to ensure appropriate resolution.

h.       Provide support to KSAs in times of crisis to ensure continuity of service to KidSTART families.

1.      Operational Data Analysis

a.       Consolidate and analyse KPI and performance data across KSL and KSAs. This includes tracking trends, identifying performance gaps, and highlighting risks against service standards and programme requirements.

b.       Develop and coordinate action plans in response to KPI outcomes, audits or performance reviews through working closely with service delivery teams to track progress, follow up on deliverables, flag delays or emerging risks.

c.       Analyse service delivery data, including caseloads, workload distribution and service intensity to identify service gaps, operational bottlenecks and opportunities to improve processes, reporting and operational efficiency.

d.       Assess factors that affect service delivery and outcomes to better curate solutions to improve service delivery outcomes.

e.       Provide timely feedback to Service Management Teams, Ops Planning and Programme Development teams to support informed decision making.

f.       Work closely with other divisions to align data, insights and action plans.

Competencies

·      Strong administrative, facilitation &communication skills with a proven track record in programme management and building community partnerships

·       Able to facilitate and negotiate effectively with partners 

·       At least 2years of supervisory experience or experience in a leadership role

·      At least 3-4 years' experience in service management, performance analysis and programme monitoring

·      Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage

·      Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions

·      Adaptable and flexible in managing varied stakeholders and partners

·      Strong presentation skills, with the ability to communicate clearly and confidently to various stakeholders.

·      Able to work well in a fast-paced and dynamic environment

·      Confident, effective and collaborative team-player with strong interpersonal skills

·      Able to analyse KPIs and operational data, confident with data analytics and dashboards

·      Proficient in Excel, Power BI, and reporting tools, with experience using CRM systems and operational reports to support monitoring and decision‑making.

GUEST SERVICES MANAGER (DUTY MANAGER)

Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore, the Guest Services Manager is responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager.

As Guest Services Manager, you will be responsible for the following duties:

• Attend to guest's requests and complaints
• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology
• Ensure LQE and CQE is delivered and a smooth and successful operation is carried out in these areas daily
• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
• Coordinate with Housekeeping and Food and Beverage on any special requests for VIPs
• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances
• Inspect VIPs arrival rooms with appropriate amenities set up
• Meet and greet VIPs arrivals and departures as highlighted by Director of Rooms or Front Office Manager
• Uphold FLHSS procedures within the division
• Uphold grooming standards
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Attend scheduled meetings
• Perform any other duties as assigned by Superior
• Ensure that standard, policies and procedures are maintained
• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department
• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention
• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously
• Highlight log entries during daily Operations meeting
• Check through the day arrival report and ensures that the necessary preparations are done by respective departments
• Check VIP rooms and their special requests
• Check all public areas and colleague areas for any irregularities and cleanliness
• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment and report defects where/when necessary
• Check daily event order and ensure that the necessary signboards and arrangements are done
• Ensuring IT equipment at the reception and lobby are functioning well
• Log all complaints/irregularities for Management reference
• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
• Constantly check appearance, grooming of uniform colleagues
• To conduct physical room checks for remaining departures beyond 1600 hours
• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies
• Ensure all lights in the public areas are lit at the appropriate time
• Ensure the sky signs are fully lit at 1900hrs
• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty
• Ensure that all areas are cleaned and checked thoroughly by night cleaners
• To run night audit for HMS and InfoGenesis
• Extend assistance in all areas especially operations
• Attend Rooms Division update weekly
• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
• Attend to any medical assistance not limited to guest but to colleagues as well
• Take charge during emergency until General Manager and Hotel Manager arrives
• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager

As Guest Services Manager, we expect from you:

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
• At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.
• Preferably familiar with emergency procedures, security protocols and guest service standards.
• Willingness to work shifts, weekends, and public holidays
• Strong knowledge of hotel operations, guest relations, and service standards

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.