Total 2 job vacancies by Vantage Data Centers Apac Pte. Ltd.

The Technology & Systems Department for Vantage Data Centres is very hands on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes so we can make informed purchase decisions. The IT department is always looking for ways to strike the best balance between technology, performance and cost.  

Vantage Technology & Systems also participates in designing each of our new data centre building’s networking infrastructure, including but not limited to: diverse pathways connecting to carriers, meet-me room (MMR) hosting (rack, cabs, ladders, cross connect panels…), wireless AP coverage, etc. If you like getting your hands dirty and helping to design, build and maintain IT infrastructure in a modern data centre, then come work at Vantage. We’re expanding with many new builds!  

Essential Job Functions 

•  To assist with updating and maintaining the ticketing system based on functional and business requirements.  

• To provide telephone, email and field support to internal customers and colleagues providing an excellent level of service to meet Vantage’s SLA. Calls must be logged, prioritised and actioned via the IT ticket system. 

• To ensure that all associated tickets are updated in a timely manner so that the status of logged calls can be monitored, and problem reporting can be done effectively.  

• To be able to identify trends and escalate them to other global team members as well as be proactive in identifying areas for improvement.  

• Ability to identify and translate common escalated issues into employee self-service guide and platform. 

• To assist in the development of the Service Desk procedures and creation of material knowledge base articles  

• To undertake project work assigned by management, and provide regular weekly/monthly reports as agreed, ensuring that the work is done to agreed standards and that any problems are communicated in a timely manner. 

• To undertake the installation, maintenance and decommissioning of computer hardware, software and peripherals ensuring that this is done to agreed procedures and standards and that all relevant documentation is maintained. 

• Frequent contact with employees at all levels of the organization; frequent external contact with vendors 

• To act as an escalation point for 1st and 2nd line support and onward link between our internal customers and Global IT department  

• Assist in maintaining Vantages IT assets provisioning, decommissioning to disposal aligned to the global standards. 

• Support all Site IT equipment (with global support if required) within local and regional offices inclusive of AV equipment, wireless access points, IDF room and scheduled power maintenance outage.  

• Work with external vendors to diagnose, troubleshoot, fix/repair technical issues with software and hardware.

• Assist in the care and maintenance of computing, network and office equipment.  

• Deploy, install, and configure OS and software applications via Autopilot and Pre-provisioning

• Provide new or regular orientation and guidance to users on how to operate new software, collaboration tools, and computer equipment as per the global process.

• Properly escalate unresolved daily issues to appropriate teams.

Job Requirements

• Bachelor of Science degree or equivalent experience preferred.

• Ability to support a Hybrid Cloud Environment. Consisting of Active Directory, Azure and Office 365. 

• Experience working with Android and IOS phones. 

• Excellent English written and oral communication skills. 

• Some travel is expected in the region.

• 4-6 years’ experience working in a global corporate end users/service desk environment in a matrix reporting environment support global user.

• Excellent problem-solving and communication skills 

• Strong prioritization and organization skills with the ability to handle multiple tasks at once including office projects.

• Ability to manage regional vendors for support and maintenance in line with global procurement, support and maintenance standards and agreements.

• Ability to provide step-by-step technical help, both written and verbal 

• Ability to support global users remotely. 

• Experience working with ServiceNow platform is required.

• Work under limited supervision, both independently and within a team environment. 

• Hands-on experience dealing with on Incident, Request, Change and problem management.  Preferably holding a current qualification of at least ITILv3  

• Technical qualifications such as Comptia A+, Network +, Microsoft certification would be advantageous.  

• Experience in supporting networking related issues would be advantages.

Security Department

The Vantage Cybersecurity Department for Vantage Data Centers is very hands-on. In most cases, we specify, purchase, configure, and maintain all networking and server hardware. We also work closely with partner Value Added Resellers (VARs) to learn about the latest technological changes so that we can make informed purchase decisions. We are always looking for ways to strike the best balance between technology, performance, and cost. Vantage Security Department also participates in designing each of our new data center building’s security infrastructure. If you like getting your hands dirty and helping to design, build and maintain Security infrastructure in a modern data center, then come work at Vantage. We’re expanding with many new builds!

Essential Job Functions

Risk Management & ISMS Support:

• Manage the ISMS risk register, ensuring that risks are identified, assessed, and mitigated effectively.
• Provide oversight on cyber risks and the implementation of appropriate controls.
• Support the ISMS program by ensuring compliance with relevant standards and conducting periodic gap assessments.

Cybersecurity Oversight:

• Maintain and track regional KPIs and global standards
• Manage, support, and maintain Vantage’s security environment.
• Act as a contact for end users and individuals reporting cybersecurity issues, questions, or concerns.
• Support AI Initiatives and governance.

GRC Program & Project Management:

• Manage GRC programs and projects as assigned, ensuring that objectives are met and risks are mitigated.
• Maintain and manage policies, procedures, standards, and the Confluence site for all documentation, ensuring accuracy and conducting annual reviews.

Audit Support & Compliance:

• Support internal and external audits by providing necessary documentation and responding to audit inquiries.
• Perform periodic gap assessments to validate compliance on an ongoing basis.

Incident Response & Triage:

• Support triage and investigation of security alerts to identify potential threats and take appropriate action
• Participate and support the Business Impact Analysis (BIA) and Crisis Management Framework (CMF) Documentation

Documentation & Communication:

• Create documentation and presentations for leadership and stakeholders on relevant topics and issues.

Professional Development:

• Engage in ongoing training and professional development to stay current with the latest cybersecurity threats, vulnerabilities, trends and technologies.

Additional Duties:

• Handle additional duties as assigned by Manager.

Job Requirements

Education:

• 5 or more years of IT or Cybersecurity Experience or Bachelor’s degree in Computer Science, Information Technology, Cybersecurity plus 3 years or more of equivalent years of experience.
• CISA, CISM, ISO 27001 Lead implementer, 27001 lead auditor certifications preferred but not required.

Experience:

• Minimum of 3 years leading cybersecurity projects or deployments
• Demonstrated experience in enterprise risk management with strong understanding of cyber threats, vulnerabilities, probability, and impact.
• Experience with IT governance, risk, and compliance management in a complex global environment.
• Experience with scripting and automation (e.g., Python, PowerShell), preferred.
• Experience with vulnerability management and end point security
• Deep understanding of M365 products such as Teams, EXO, SPO, Power Platform, Office.
• Data Center experience is strongly preferred, but not required

Skills:

• Ability to excel in a fast paced and rapidly changing environment.
• Familiarity with regulatory requirements and frameworks (e.g., GDPR, COBIT, NIST).
• Understanding of cloud security principles and technologies (e.g., AWS, Azure, Google Cloud)
• Familiarity with ISMS and security frameworks, particularly ISO 27001/27002 and NIST RMF.
• Strong understanding of fundamental information security concepts and technology.
• Proficiency in written and oral communications across multiple stakeholder groups ranging from junior staff to senior executives.
• Strong background in process development, documentation, and continuous improvement.
• Experience developing Standard Operating Procedures (SOPs), job aids, and hands-on training materials.
• Preferred Tooling Experience:Tenable
  ServiceNow
  Microsoft 365, Defender, Purview, Entra
  Confluence
  SharePoint
  ClickUp or Jira
  
• Travel required is expected to be up to 15% but may increase over time as the business evolves.