Total 3 job vacancies by Tower Transit Singapore Pte. Ltd.

SUMMARY:

The Training and Quality Assurance Officer is responsible for ensuring the company maintains and adheres to vehicle engineering maintenance policies, procedures & standards and effectively monitors adherence through regular audits to ensure compliance as well as providing an engineering training service to the Singapore engineering function and assisting in the specification of new vehicles and components, working with the manufacturers to ensure the correct product is delivered on time, to specification and is fit for purpose. The role requires close liaison with staff members at all levels across the business and with the Land Transport Authority (LTA) approved assessors and auditors.

PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:

• Support the business, particularly the Engineering Director, with engineering compliance, Health and Safety and vehicle maintenance audit requirements;
• Coordinate an on-going schedule of internal engineering maintenance audits centred on monitoring compliance with LTA requirements;
• Provide the senior executive with regular updates on engineering maintenance audit reports, and if issues exist adopt a supportive and coaching approach to ensure that issues are rectified and to prevent recurrence;
• Perform follow-up audits to ensure audit recommendations have been implemented;
• Work with purchasing staff to establish quality requirements from external suppliers;
• Ensure vehicle inspection and repair processes meet international and national standards;
• Identify ways to reduce waste and increase efficiency;
• Monitor performance by gathering relevant data and producing statistical reports;
• Generate and publish reports that summarise engineering maintenance compliance audit findings, safety issues and contractor performance as well as identify any key issues that need to be brought to management’s attention;
• Generate, develop and integrate preventative maintenance and servicing schedules;
• Identify technical issues arising from operational experience and generate solutions either internally or through the vehicle manufacturer;
• Conduct complete cost analysis investigations identifying and implementing improvements including (but not limited to) monitoring the life span of high value units and analysis of early life failures;
• Devise, review and continuously update vehicle diagnostic procedures, work systems and overhaul procedures;
• Identify training requirements covering new technology at both depot shop floor and management level. This will involve supporting the implementation and delivery of training across the business;
• Responsible for producing monthly management reports summarising breaches of engineering compliance, safety issues, and identifying key issues that need to be brought to management’s attention;
• Provide technical support and guidance to front-line engineering to resolve vehicle problems;
• Establish and maintain provision of correct tooling and diagnostic equipment best suited for the depot staff and technician use. Ensure provision of training in the use of the equipment and provide front-line support as required by users of the tools and equipment;
• Support the accreditation of the ISO standards within the business;

Specification and Parts Quality

• Understand the business requirements of Singapore specification buses;
• Liaise with vehicle manufacturers and suppliers on matters related to reliability and quality; and
• Work closely with the Engineering Manager to ensure that buses and their component parts are performing to specification at acceptable cost.

Quality Management Standards

• Have a working knowledge of quality management standards;
• Undertake audits at Tower Transit Singapore;
• Follow up on non-conformance and assist in providing compliance solutions; and
• Liaise with external qualification bodies and assist as necessary in their audits.

REQUIREMENTS:

• Degree in Mechanical Engineering or equivalent with at least 2 years of engineering audit experience in an automotive industry or a Diploma with at least 5 years experience.
• Flexibility in working hours to ensure commitments to operational requirements are fulfilled;
• Remain up to date with any new engineering or health and safety legislation, or policy that may affect the working environment or vehicle maintenance regime;
• Appropriate trades qualifications;
• Experience and thorough knowledge of bus maintenance;
• Qualified Auditor;
• Experience working at a senior compliance/audit level ideally within the transport industry with a demonstrated track record of results;
• Demonstrated leadership and motivation skills;
• Build strong working relationships both internally and externally;
• Strong communication skills, both written and oral, with ability and confidence to undertake group presentations;
• Computer literate with relevant experience in diagnostics and repair software;
• Understanding or a willingness to learn bus depot operational procedures and working practices; and
• Candidate with ACTA certification would preferred.

SUMMARY:

Work within a team of skilled technicians to provide serviceable vehicles to ensure that service delivery standards are met, whilst maintaining vehicles to the service standards required to comply with the Company’s policies and procedures; as well as legislative and LTA contractual obligations.

PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:

• Responsible for maximising personal performance by working efficiently and effectively which should achieve a minimum of four vehicle inspections in a working day – allowing approximately two hours for each inspection;
• Ensure a ‘right first time’ approach to maintenance, remaining flexible and adaptable to the changing maintenance demands;
• Deliver a high standard of vehicle repairs in accordance with the approved service regimes and work instructions;
• Carry out the duties allocated by the Workshop Planning Manager and Engineering Supervisors ensuring that the required work is undertaken within the specified timelines;.
• Diagnosing any possible faults with the vehicles and determining the best and most effective solutions for repair and maintenance;
• Remain up to date with the changing technologies of the fleet and attend the relevant courses when necessary;
• Proactively contribute to the team performance to ensure that vehicles are maintained to highest standards;
• Respond to Operations Control requests to attend to on-road repairs;
• Undertake first-line maintenance of the CFMS and BTS equipment in accordance with the relevant maintenance schedule;
• Responsible for correctly booking out any parts required to carry out maintenance;
• Ensure that parts are used in a cost effective manner and identify any areas of concern to the Engineering Supervisor;
• Communicate effectively with the Operations Supervisors, Bus Captains and the Engineering Team to deliver a reliable maintenance service;
• Adhere to the Company Health and Safety procedures in relation to working in the Engineering department;
• Ensure that the correct PPE is worn at all times and that safety equipment is used when working with machinery;
• Train other employees in engineering procedures and processes as to a level of competency, including trainees/apprentices.
• Undertake any additional reasonable duties as requested by the Engineering Supervisor and Workshop Planning Manager.
• Undertake any training and development activities as requested by the Engineering Supervisor or Workshop Planning Manager.
• Maintain good housekeeping, safety and security of workshop and work areas
• Ensure compliance with all workshop procedures, safe work practices and work instructions
• Mentor and supervise assigned staff under your charge.
• Ensure Zero Industrial accident and compliance to all statutory and or government regulations.

SKILLS, EXPERIENCE, CONDITIONS SPECIFICATION:

• Flexibility of working hours is essential as shift and weekend are a feature of this role.
• Hold the relevant trades certificates for the functions undertaken within the position. Minimally possess a NITEC in Automotive Technology, Mechatronics or equivalent
• An engineering awareness and familiarity with vehicle component parts;
• Experience using computer based inventory systems;
• Hold and retain a valid forklift operator licence,
• Possess a valid Class 4A / 4 / 5 Driving license - if not, may be required to obtain within 12 months of commencing employment in the position.

SAFETY AND COMPANY RESPONSIBILITIES:

• To adhere to all company policies and procedures.
• To take care of your own safety and the safety of others at all times by complying with your responsibilities, particularly in relation to health and safety, as outlined in the company policies and procedures and under the relevant Health and Safety at Work Act.
• To report to your line managers any injury, collision of dangerous occurrence in which you may have been involved, or are aware of having taken place at your work location, or any concern you have about health and safety issues.

SUMMARY:

• Ensure that Company policies and procedures and legislative obligations are strictly adhered to with particular focus on security and safety related issues.
• Ensure ticket inspection checks are carried out on bus services and the Penalty Fee Regime is enforced.
• Assist in Service Control related duties
• Assist in cash-handling duties
• Be on the alert for anti-social behaviour and activities that may pose a risk to the security and safety of, employees, visitors and members of the public.
• Participate in emergency evacuation and security exercises and responses.
• Provide a high standard of customer service at all times.
• Assist with management of vehicular and passenger traffic flows within Bus Interchanges.
• Provide direction to passengers and assist with resource deployment during provision of Bus Bridging.
• Respond to emergency situations in accordance with the Security Plan and procedures;

PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:

• Ensuring that Company policies and procedures are strictly followed;
• Comply with all safety requirements in line with Company policy;
• Ensure the health, safety, security, environmental and fire safety policies and procedures are strictly adhered to;
• Report all accidents and incidents using the Company’s reporting procedures;
• Attend to Service Control related duties, which may also include rendering assistance to our Depot and Interchange Supervisors.
• Be on the alert for any instances of anti-social behaviour and activities that may pose a risk to the security and safety of employees, visitors and members of the public;
• Provide a high standard of customer service at all times;
• Responsible for communicating with customers and offering help, advice and guidance as applicable;
• Responsible for responding to any customer enquiries which may include complaints, take responsibility for dealing with and resolving the complaint;
• Act in a friendly and professional manner to employees, customers and members of the public;
• Responsible for the enforcement of the Penalty Fee Regime in accordance with the Public Transport Council Act;
• Perform ticket inspection checks and impose penalty fees where required;
• Provide reports detailing fare evasion rates on Tower Transit operated bus services;
• Attend and manage incident scenes as required to provide support and assistance to passengers, staff and other road users in liaison with the relevant authorities and agencies;
• Maintain a high level of integrity when processing cash handling on behalf of the Company;
• Provide traffic control where necessary at interchanges and incident scenes;
• Assist with management of vehicle lots and traffic flows at Bus Interchanges and depots;
• Management of passenger flows within Bus Interchanges including crowd control where necessary;
• Provide direction to passengers and assist with resource deployment during provision of Bus Bridging.
• Respond to emergency situations in accordance with the Security Plan and procedures;
• Assist in reducing anti-social behaviour at Company controlled sites, and
• Participate in Emergency Drills and Evacuation exercises as required.
• Provide assistance, advice and guidance to Bus Captains on traffic and on-board incidents, fare disputes and matters relevant to bus operations;
• Assist with diversion of affected bus services for incidents and planned events

SKILLS, EXPERIENCE, CONDITIONS SPECIFICATION:

• Be able to demonstrate a good track record of customer service, demonstrating compassion and empathy for persons with disabilities;
• Senior first aid certificate;
• Detailed knowledge of security procedures and protocols;
• Excellent communication skills and the ability to effectively communicate with visitors and employees whose first language is not English;
• Be well presented and be seen as an ambassador for the Company;
• Successfully completed the Company’s Customer Service Officer and Transport Security Officer Training Programme.
• Be of good character to pass screening by the security agency on behalf of the Public Transport Council
• Have the aptitude to undertake the training for appointment to the role of Public Transport Official (PTO);
• Have well developed communication skills and are also trained in conflict resolution
• Holds a valid 2B license, as he/she will need to ride company bike.