Total 1 job vacancies by Rworld Express Pte. Ltd.

Job Summary

We are seeking a highly motivated and experienced professional to oversee and optimize customer service operations and logistics systems. The role focuses on process improvement, system implementation, performance analysis, and cross-functional coordination to enhance operational efficiency and customer satisfaction.

Key Responsibilities

1. Systems & Process Management

• Design, implement, and optimize logistics and customer service workflows
• Manage and improve shipment tracking systems and operational dashboards
• Identify process inefficiencies and drive automation initiatives
• Work with internal teams to implement system enhancements and digital solutions

2. Logistics Planning & Coordination

• Oversee end-to-end logistics operations, including shipment planning and distribution strategy
• Analyze delivery performance metrics and implement improvements
• Coordinate with vendors and third-party logistics partners
• Ensure compliance with regulatory and operational standards

3. Customer Experience Management

• Develop and implement customer service strategies and service standards
• Monitor customer feedback and implement improvement initiatives
• Handle escalations and ensure timely resolution of complex cases
• Improve customer journey through system and process enhancements

4. Data Analysis & Reporting

• Analyze operational data to identify trends and improve efficiency
• Prepare performance reports for management review
• Use data-driven insights to support business decisions

5. Team Leadership & Stakeholder Management

• Supervise and guide operations staff and customer service team
• Collaborate with IT, operations, and management teams
• Train staff on systems, processes, and service standards

Requirements

• Bachelor’s degree in Logistics, Business Administration, IT, or related field
• 2–5+ years of relevant experience in logistics operations, systems management, or customer operations
• Experience with logistics systems, CRM tools, or ERP platforms
• Strong analytical and problem-solving skills
• Ability to manage operations independently and make decisions
• Good communication and stakeholder management skills

Preferred Qualifications

• Experience in process automation or digital transformation projects
• Knowledge of data analysis tools (Excel, Power BI, etc.)
• Experience managing cross-functional teams