Total 27 job vacancies by Rolling Arrays - Consulting

Role Summary:

Manages a portfolio of 4–5 SAP SuccessFactors clients post-implementation, ensuring high satisfaction, SLA compliance, and identifying opportunities to grow account value. May informally guide junior CSMs.

Key Responsibilities:

• Account Management: Own a portfolio of 4–5 SAP SuccessFactors customers post go-live. Guide internal consultants to handle customer requests and ticket resolution.
• Client Satisfaction & SLA: Ensure SLAs are met across all assigned accounts to avoid escalations. Analyse recurring problems to decrease ticket volume from similar issues.
• Solution Improvement: Propose new and innovative SF-based solutions to increase client satisfaction index. Lead periodic service review discussions and present insights to clients.
• Opportunity Identification: Identify new change request and new module opportunities within assigned accounts. Propose effective SF solutions aligned to client pain points and business goals.

Functional Competency:

• Incident Management: Owns L1-L3 flows and minimises recurrence through root cause action.
• SLA Compliance: Ensures delivery practices consistently meet SLA thresholds.
• Operational Reporting: Identifies patterns and drives recommendations from reporting.

Behavioural Competency:

• Client Relationship: Drives relationship depth and account understanding.
• Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
• Escalation Handling: Handles client escalations calmly and timely.
• Client Orientation: Educates clients and proposes improvements aligned with goals.
• Consulting Skills: Leads workshops and extracts insights from discussions.
• Problem Solving: Solves complex problems with strategic foresight.
• Client Retention: Drives renewals through proactive engagement.
• Stakeholder Management: Aligns stakeholders and manages expectations effectively.

• Bachelor's degree from a recognized institution.
• 4–7 years of experience in HRIS, AMS, or customer success roles.
• HRIS Configuration knowledge; Core HR / or Payroll expertise highly preferred.
• Strong interpersonal skills and a client-first mindset.
• Certifications: SAP SuccessFactors Certification (preferred).

Role Summary:

Owns end-to-end delivery of HRTech implementation projects, managing governance, client relationships, financials, and team performance to ensure successful outcomes. Carries mandatory team leadership accountability.

Key Responsibilities:

• Project Delivery Ownership: Lead end-to-end project delivery from initiation to formal closure. Manage scope, schedule, resources, financials, and quality standards.
• Client Relationship Management: Build and maintain strong relationships with client project sponsors and stakeholders. Lead executive project reviews and steer committee presentations.
• Risk & Escalation Governance: Proactively manage risks, issues, and escalations throughout the project. Develop mitigation strategies and lead resolution of critical blockers.
• Team Leadership: Lead and motivate cross-functional project teams. Coach junior project members and support their professional development. Conduct regular 1:1s and provide structured, actionable feedback.
• PMO Governance: Adhere to RA PMO standards and contribute to methodology improvements. Ensure all project documentation is complete, accurate, and audit ready.

Functional Competency:

• Program Execution: Drives execution for full programs and workstreams.
• Risk Management: Manages risk logs, conducts reviews, and prevents downstream issues.
• Scope Control: Negotiates delivery scope aligned with client strategy.
• Commercial Awareness: Monitors burn rate and tracks scope changes against budget.

Behavioural Competency:

• Task Ownership: Leads end-to-end delivery with accountability and foresight.
• Leadership: Inspires confidence and drives team performance.
• Client Relationship: Drives relationship depth and account understanding.
• Stakeholder Management: Influences outcomes through strategic engagement.
• Escalation Management: Prevents escalations through proactive risk handling.
• Problem Solving: Solves complex problems with strategic foresight.
• Attention to Detail: Producing consistently high-quality work with thorough checks.
• Change Attitude: Drives change with positive mindset and resilience.
• Team Leadership: Drives team performance and alignment.
• Mentoring: Coaches peers and guides best practices.
• People Development: Gives structured feedback and supports growth.

• Bachelor's degree: PMP or PRINCE2 Practitioner required.
• 7–10 years of project management experience in HRTech implementations.
• Proven track record of delivering large-scale software implementations.
• Strong leadership, communication, and financial management skills.
• Demonstrated people management and team development capability.
• Certifications: Product recommended Project Management Certification (preferred).

Role Summary:

Leads end-to-end delivery of HRIS modules as a subject matter expert, manages complex client engagements, and mentors junior team members. May informally lead small project teams.

Key Responsibilities:

• Solution Design & Configuration: Lead requirements workshops and design functional solutions for complex scenarios. Configure HRIS modules ensuring adherence to best practices and optimization.
• Client Engagement: Manage day-to-day client relationships and act as a trusted advisor. Proactively identify and resolve project risks and client concerns.
• Quality Assurance: Oversee SIT and UAT cycles and ensure quality signoffs on deliverables. Review junior team members' configuration for accuracy and completeness.
• Mentoring & Knowledge Sharing: Guide and mentor Associate and Junior Consultants on the project. Document and share module best practices and lessons learned.

Functional Competency:

• Functional Knowledge: Independently applies cross-module knowledge.
• Solution Design: Designs scalable, integrated solution architectures.

Behavioural Competency:

• Consulting Skills: Guides clients through ambiguity and change.
• Problem Solving: Solves complex problems with strategic foresight.
• Client Orientation: Educates clients and proposes improvements aligned with goals.
• Stakeholder Management: Aligns stakeholders and manages expectations effectively.
• Attention to Detail: Producing consistently high-quality work with thorough checks.
• Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
• Learning Agility: Seeks feedback, adapts quickly, and explores innovations.
• Change Attitude: Drives change with positive mindset and resilience.

• Bachelor's degree from a recognized institution.
• 4–7 years of HRIS experience; minimum 3 full-cycle implementations.
• Deep expertise in one or more HRIS modules (Core HR, Talent Acquisition, Talent Management, Payroll etc).
• Strong communication, leadership, and client management skills.
• Certifications: Workday Core HCM Certification (required).

Role Summary:

Independently delivers HRIS module configurations, manages client interactions, and contributes to project delivery with growing functional expertise.

Key Responsibilities:

• Requirements Gathering & Design: Liaise with client SMEs to gather business requirements and document functional specs. Advise clients on system design options and HRIS best practices.
• Configuration & Data Migration: Configure and test modules to meet client requirements. Perform or support data migration activities as required.
• Client Engagement: Conduct end-to-end demos and UAT walkthroughs for client review. Collect and process feedback to drive system changes.
• Training & Documentation: Deliver end-user training on different modules. Prepare BRDs, training materials, and all project documentation.
• Post-Go-Live Support: Resolve post-implementation issues within agreed SLAs. Implement minor enhancements based on client feedback.

Functional Competency:

• Requirement Gathering: Documents clear business needs during workshops with moderate guidance.
• Functional Expertise: Configuring and troubleshooting with growing confidence.

Behavioural Competency:

• Consulting Skills: Leads workshops and extracts insights from discussions.
• Communication: Conveys ideas clearly and keeps stakeholders informed.
• Task Ownership: Manages own responsibilities with minimal reminders.
• Attention to Detail: Reviewing work carefully, reducing avoidable mistakes.
• Client Orientation: Balances client requests with solution feasibility.
• Problem Solving: Analyzes root causes and proposes solutions for common issues.

• Bachelor's degree from a recognized institution.
• 2–4 years of HRIS Implementation / Support / End User experience.
• Hands-on experience in requirements gathering, configuration, testing, and UAT.
• Strong communication, problem-solving, and self-management skills.
• Certifications: Workday Core HCM Certification (required).

Role Summary:

Leads end-to-end delivery of HRIS modules as a subject matter expert, manages complex client engagements, and mentors junior team members. May informally lead small project teams.

Key Responsibilities:

• Solution Design & Configuration: Lead requirements workshops and design functional solutions for complex scenarios. Configure HRIS modules ensuring adherence to best practices and optimization.
• Client Engagement: Manage day-to-day client relationships and act as a trusted advisor. Proactively identify and resolve project risks and client concerns.
• Quality Assurance: Oversee SIT and UAT cycles and ensure quality signoffs on deliverables. Review junior team members' configuration for accuracy and completeness.
• Mentoring & Knowledge Sharing: Guide and mentor Associate and Junior Consultants on the project. Document and share module best practices and lessons learned.

Functional Competency:

• Functional Knowledge: Independently applies cross-module knowledge.
• Solution Design: Designs scalable, integrated solution architectures.

Behavioural Competency:

• Consulting Skills: Guides clients through ambiguity and change.
• Problem Solving: Solves complex problems with strategic foresight.
• Client Orientation: Educates clients and proposes improvements aligned with goals.
• Stakeholder Management: Aligns stakeholders and manages expectations effectively.
• Attention to Detail: Producing consistently high-quality work with thorough checks.
• Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
• Learning Agility: Seeks feedback, adapts quickly, and explores innovations.
• Change Attitude: Drives change with positive mindset and resilience.

• Bachelor's degree from a recognized institution.
• 4–7 years of HRIS experience; minimum 3 full-cycle implementations.
• Deep expertise in one or more HRIS modules (Core HR, Talent Acquisition, Talent Management, Payroll etc).
• Strong communication, leadership, and client management skills.
• Certifications: Oracle HCM Cloud Certification (required).

Role Summary:

Independently delivers HRIS module configurations, manages client interactions, and contributes to project delivery with growing functional expertise.

Key Responsibilities:

• Requirements Gathering & Design: Liaise with client SMEs to gather business requirements and document functional specs. Advise clients on system design options and HRIS best practices.
• Configuration & Data Migration: Configure and test modules to meet client requirements. Perform or support data migration activities as required.
• Client Engagement: Conduct end-to-end demos and UAT walkthroughs for client review. Collect and process feedback to drive system changes.
• Training & Documentation: Deliver end-user training on different modules. Prepare BRDs, training materials, and all project documentation.
• Post-Go-Live Support: Resolve post-implementation issues within agreed SLAs. Implement minor enhancements based on client feedback.

Functional Competency:

• Requirement Gathering: Documents clear business needs during workshops with moderate guidance.
• Functional Expertise: Configuring and troubleshooting with growing confidence.

Behavioural Competency:

• Consulting Skills: Leads workshops and extracts insights from discussions.
• Communication: Conveys ideas clearly and keeps stakeholders informed.
• Task Ownership: Manages own responsibilities with minimal reminders.
• Attention to Detail: Reviewing work carefully, reducing avoidable mistakes.
• Client Orientation: Balances client requests with solution feasibility.
• Problem Solving: Analyzes root causes and proposes solutions for common issues.

• Bachelor's degree from a recognized institution.
• 2–4 years of HRIS Implementation / Support / End User experience.
• Hands-on experience in requirements gathering, configuration, testing, and UAT.
• Strong communication, problem-solving, and self-management skills.
• Certifications: Oracle HCM Certification (preferred).

Role Summary:

Independently delivers HRIS module configurations, manages client interactions, and contributes to project delivery with growing functional expertise.

Key Responsibilities:

• Requirements Gathering & Design: Liaise with client SMEs to gather business requirements and document functional specs. Advise clients on system design options and HRIS best practices.
• Configuration & Data Migration: Configure and test modules to meet client requirements. Perform or support data migration activities as required.
• Client Engagement: Conduct end-to-end demos and UAT walkthroughs for client review. Collect and process feedback to drive system changes.
• Training & Documentation: Deliver end-user training on different modules. Prepare BRDs, training materials, and all project documentation.
• Post-Go-Live Support: Resolve post-implementation issues within agreed SLAs. Implement minor enhancements based on client feedback.

Functional Competency:

• Requirement Gathering: Documents clear business needs during workshops with moderate guidance.
• Functional Expertise: Configuring and troubleshooting with growing confidence.

Behavioural Competency:

• Consulting Skills: Leads workshops and extracts insights from discussions.
• Communication: Conveys ideas clearly and keeps stakeholders informed.
• Task Ownership: Manages own responsibilities with minimal reminders.
• Attention to Detail: Reviewing work carefully, reducing avoidable mistakes.
• Client Orientation: Balances client requests with solution feasibility.
• Problem Solving: Analyzes root causes and proposes solutions for common issues.

• Bachelor's degree from a recognized institution.
• 2–4 years of HRIS Implementation / Support / End User experience.
• Hands-on experience in requirements gathering, configuration, testing, and UAT.
• Strong communication, problem-solving, and self-management skills.

Role Summary:

Owns end-to-end module delivery, leads client workshops, drives solution architecture decisions, develops junior talent, and ensures project quality and timely delivery. Carries mandatory team leadership accountability.

Key Responsibilities:

• Project Leadership: Manage full lifecycle of SF implementations from initiation through go-live and support. Lead module-specific workshops and align business requirements with system capabilities.
• Solution Architecture: Design cross-module integration processes and workflow customizations. Provide expert guidance on configuration strategy and system optimization.
• Stakeholder Engagement: Serve as the primary consultant for senior client stakeholders. Drive milestone sign-offs and manage escalations effectively.
• Team Leadership & Mentoring: Delegate and supervise junior consultant workstreams. Mentor team members and support their HRIS certification journeys. Conduct regular 1:1s and provide structured, actionable feedback.

Functional Competency:

• Process Ownership: Leads end-to-end module or functional process delivery.
• Integration Oversight: Owns end-to-end integration validation and troubleshooting.
• QA Governance: Owns QA cycles; sets standards and review discipline.
• Project Reporting: Owns project reporting and drives transparency across stakeholders.

BEHAVIORAL COMPETENCY:

• Leadership: Inspires confidence and drives team performance.
• Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
• Consulting Skills: Guides clients through ambiguity and change.
• Problem Solving: Solves complex problems with strategic foresight.
• Stakeholder Management: Influences outcomes through strategic engagement.
• Escalation Management: Prevents escalations through proactive risk handling.
• Change Attitude: Drives change with positive mindset and resilience.
• Attention to Detail: Producing consistently high-quality work.
• Team Leadership: Drives team performance and alignment.
• Mentoring: Coaches peers and guides best practices.
• People Development: Gives structured feedback and supports growth.

• Bachelor's degree from a recognized institution.
• 7–10 years of HRIS experience; led at least 5 end-to-end implementations.
• Strong leadership, client management, and communication skills.
• Ability to manage competing priorities and guide cross-functional teams.
• Demonstrated people management and team development capability.
• Certifications: Oracle HCM Cloud Certification (required).

Role Summary:

Independently delivers HRIS module configurations, manages client interactions, and contributes to project delivery with growing functional expertise.

Key Responsibilities:

• Requirements Gathering & Design: Liaise with client SMEs to gather business requirements and document functional specs. Advise clients on system design options and HRIS best practices.
• Configuration & Data Migration: Configure and test modules to meet client requirements. Perform or support data migration activities as required.
• Client Engagement: Conduct end-to-end demos and UAT walkthroughs for client review. Collect and process feedback to drive system changes.
• Training & Documentation: Deliver end-user training on different modules. Prepare BRDs, training materials, and all project documentation.
• Post-Go-Live Support: Resolve post-implementation issues within agreed SLAs. Implement minor enhancements based on client feedback.

Functional Competency:

• Requirement Gathering: Documents clear business needs during workshops with moderate guidance.
• Functional Expertise: Configuring and troubleshooting with growing confidence.

Behavioural Competency:

• Consulting Skills: Leads workshops and extracts insights from discussions.
• Communication: Conveys ideas clearly and keeps stakeholders informed.
• Task Ownership: Manages own responsibilities with minimal reminders.
• Attention to Detail: Reviewing work carefully, reducing avoidable mistakes.
• Client Orientation: Balances client requests with solution feasibility.
• Problem Solving: Analyzes root causes and proposes solutions for common issues.

• Bachelor's degree from a recognized institution.
• 2–4 years of HRIS Implementation / Support / End User experience.
• Hands-on experience in requirements gathering, configuration, testing, and UAT.
• Strong communication, problem-solving, and self-management skills.
• Certifications: Workday Integration Certification (required).

Role Summary:

Leads end-to-end delivery of HRIS modules as a subject matter expert, manages complex client engagements, and mentors junior team members. May informally lead small project teams.

Key Responsibilities:

• Solution Design & Configuration: Lead requirements workshops and design functional solutions for complex scenarios. Configure HRIS modules ensuring adherence to best practices and optimization.
• Client Engagement: Manage day-to-day client relationships and act as a trusted advisor. Proactively identify and resolve project risks and client concerns.
• Quality Assurance: Oversee SIT and UAT cycles and ensure quality signoffs on deliverables. Review junior team members' configuration for accuracy and completeness.
• Mentoring & Knowledge Sharing: Guide and mentor Associate and Junior Consultants on the project. Document and share module best practices and lessons learned.

Functional Competency:

• Functional Knowledge: Independently applies cross-module knowledge.
• Solution Design: Designs scalable, integrated solution architectures.

Behavioural Competency:

• Consulting Skills: Guides clients through ambiguity and change.
• Problem Solving: Solves complex problems with strategic foresight.
• Client Orientation: Educates clients and proposes improvements aligned with goals.
• Stakeholder Management: Aligns stakeholders and manages expectations effectively.
• Attention to Detail: Producing consistently high-quality work with thorough checks.
• Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
• Learning Agility: Seeks feedback, adapts quickly, and explores innovations.
• Change Attitude: Drives change with positive mindset and resilience.

• Bachelor's degree from a recognized institution.
• 4–7 years of HRIS experience; minimum 3 full-cycle implementations.
• Deep expertise in one or more HRIS modules (Core HR, Talent Acquisition, Talent Management, Payroll etc).
• Strong communication, leadership, and client management skills.
• Certifications: Oracle HCM Cloud Certification (required).

• Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also educate them on alternatives for system design & advice how to achieve desired business outcomes.

• Implementation: Configure and Test SAP SuccessFactors modules.

• Data Migration: Perform/Support Data Migration as required.

• Client Engagement: Setup relevant data within the configured SAP SuccessFactors module, so as to showcase to client the end-to-end business process. Collect & process the feedbacks from Clients, to make necessary system changes. Also extend extensive support to Clients when they test SAP SuccessFactors modules.

• Training: Educate clients on how to use SAP SuccessFactors modules.

• Documentation: Diligently document Business Requirements so as to baseline for implementation. Prepare training materials & other documents required for successful completion of the project.

• Support: Post implementation, understand the requirements / issues from the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business need.

• In addition to working with Enterprise customers on SF module(s), Consultant(s) will be given an opportunity to learn additional SAP SuccessFactors modules through RA’s HRTA program designed for experienced SF Consultants and will receive HRTA Certificate upon successfully completing the business case presentation to RA’s HR-Tech mentor team. To find out more about RA’s HRTA Program, please refer to https://rollingarrays.com/hrta/

 Technical Skills Proficiency Level& Skill Upgrade Path (Hiring team will map your profile based on below parameters and the answers submitted through the SF Lateral hiring form (https://forms.zohopublic.com/june4/form/SFLateral/formperma/34H-vdzWabBvFR_pNICK7LNg4M0PM5WLpKtsRSBP1Uo) )

JOB REQUIREMENTS

• Having a full-time degree from a recognized institute.
• Relevant years of experience in one or more areas given in listed below :
• SAP SuccessFactors (SF) HRIS End User / Administrator who is responsible for actively maintaining organization’s SF Systems OR
• SF Consultant who have contributed in SAP SuccessFactors Implementation projects i.e. requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT). 
• Dynamic individual with strong communication and presentation skills possess solid problem solving and consultative skills to engage and build relationships with large organizations stakeholders. 
• Successfully navigate through challenges to complete the deliverables within deadlines and ensure that the quality of deliverables meet client expectations.
• Ability to collaborate with large team and work for the common goal.

Company Overview / Employee Value Proposition

Rolling Arrays (RA) is Asia’s premier award-winning HR Transformation Company, headquartered in Singapore with offices in 6 countries (Singapore, Malaysia, Hong Kong, Australia & India). Since its inception in 2009, Rolling Arrays has successfully delivered more than 200 HR transformation projects for over 100 blue-chip clients across Asia. A consultative approach to HR Processes, HR Functions, and HR Software is Rolling Arrays’ core expertise and the primary catalyst for its success. Rolling Arrays was recognized as Singapore’s fastest growing company by The Straits Times in 2020 & 2021 consecutively, ranking 48th in 2021. Our HR Transformation Solutions Portfolio includes:

• HR Tech products (SuccessFactors, Qualtrics, Reimburse, CICO, eFile, eAuthoring)
• SAP SuccessFactors System Implementation
• HR Business Consulting
• HR Change Adoption
• HR System Support
• Data Migration & HRIS Integration
• Awards & accolades include: Singapore's Top 100 fastest growing company by Straits Times (2020), Asia’s 30 Fastest Growing Companies (Silicon Review, 2017), HR Cloud Champion Award (SEA, 2016), and SAP Gold Partner (2013).

Job Summary

You will lead the end-to-end implementation of SAP SuccessFactors modules by gathering and analyzing client business requirements, designing efficient system solutions, and configuring and testing modules to drive successful HR transformation outcomes. You will engage clients throughout the project lifecycle, provide training and documentation, and deliver post-implementation technical support to ensure sustained value and client satisfaction.

Responsibilities

• Collaborate with subject matter experts to gather and analyze business requirements, advising on efficient SAP SuccessFactors system solutions that align with client objectives
• Guide clients in re-engineering business processes and present alternative system design options to achieve desired business outcomes
• Configure and rigorously test SAP SuccessFactors modules to ensure functionality meets client needs and quality standards
• Perform or support data migration activities to ensure accurate and seamless transfer of HR data into SAP SuccessFactors systems
• Set up relevant data within configured modules to demonstrate end-to-end business processes to clients and collect actionable feedback for system refinement.
• Deliver comprehensive training sessions to clients on SAP SuccessFactors module usage, enhancing user adoption and proficiency.
• Document detailed business requirements, training materials, and project documentation to establish clear baselines and support successful project completion.
• Provide responsive post-implementation technical support by diagnosing issues, delivering fixes, and implementing new features based on evolving business needs.
• Collaborate effectively within cross-functional teams to meet project deadlines and deliverables while maintaining high-quality standards
• Engage proactively with large organizational stakeholders using consultative communication and presentation skills to build strong client relationships and navigate project challenges.