Total 4 job vacancies by Red Hat Asia Pacific Pte Ltd

Red Hat's Services team is seeking an experienced and highly skilled Senior Technical Account Manager with an overall 8-10 years of experience, to join us in Singapore for our enterprise customers covering Red Hat OpenStack Platform, Red Hat OpenShift Container Platform.
In this role, you'll provide personalized, proactive technology engagement and guidance, and cultivate high-value relationships with clients as you seek to understand and meet their needs with the complete Red Hat portfolio of products. As a Senior Technical Account Manager, you will provide a level of premium advisory-based support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on the customer's behalf. At the same time, you'll work closely with our Engineering, Product Management, Global Support Services, Sales & Services teams to debug, test, and resolve issues.

What You Will Do

• Perform technical reviews & share knowledge to proactively identify & prevent issues

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests

• Deliver key portfolio updates and assist customers with upgrades

• Manage customer cases and maintain clear and concise case documentation

• Create customer engagement plans & keep documentation on customer environments updated

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

• Engage with Red Hat's field teams, customers to ensure a positive Red Hat product & technology experience and a successful outcome resulting in long-term success

• Communicate how specific Red Hat product road-map align to customer use cases

• Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

• Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical and process areas

• Travel to visit customers, partners, conferences, and other events as needed.
  

What You Will Bring:

• Bachelor's degree in science or a technical field; engineering or computer science

• Competent reading and writing skills in English

• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support

• Upstream involvement in open source projects is a plus

• Singapore citizenship or authorization to work in Singapore.

RHOCP Skills 

• Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management

• Understanding of RHOCP Architecture & different types of RHOCP installations

• Experience in RHOCP Troubleshooting and data/logs collection 

• Strong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus

Red Hat OpenStack Platform (RHOSP) skills 

• Fundamental understanding of the OpenStack, Container architecture, and administration experience across all working components

• Deep understanding and troubleshooting skills on OpenStack core components.

• Deployment and troubleshooting experience of Openstack cluster on bare metal or non-bare metal environments.

• Planning, Designing, and implementation of Openstack products on various hardware.

• Technical and Deep understanding of Ceph cluster storage and its functionalities is a plus.

• Experience with Linux operating system installation, configuration, upgrade, and maintenance 

Red Hat Services team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat RHEL / OpenShift Container Platform / Ansible. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

What you will do

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Perform technical reviews and share knowledge to identify and prevent issues

• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings

• Create customer engagement plans and keep the documentation on customer environments updated

• Support enterprise customers, implementing automated and containerized cloud application platform solutions

• Perform initial or secondary investigations and respond to online and phone support requests

• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues

• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues

• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas

• Deliver key portfolio updates and help our customers successfully implement upgrades

• Manage customer use cases and maintain clear and concise case documentation

• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption

• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases

• Travel, as necessary, to visit customers and attend events within the region

What you will bring

• 3+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with a focus on detail

• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and micro-services on container platforms

• Plus to be Singaporean/SG PR to support Singapore Governments customers

The following are considered a plus:

• Experience with system management, cloud, or automation

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Experience with training and presentation delivery

• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and automation

• Experience working in DevOps environments

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

For more information on the technical account manager role please refer to:

https://www.redhat.com/en/services/support/technical-account-management

https://www.redhat.com/en/blog/tag/technical-account-managers

Red Hat Consulting team is looking for a Senior consultant to join us in Singapore supporting the ASEAN region. In this role, you will promote the adoption of Red Hat's solutions at our key enterprise accounts, government agencies, and service provider partners. You'll define requirements and deliver solutions based on the Red Hat portfolio of solutions and services offerings.

As a Senior Consultant specializing in Red Hat Automation portfolio, you will design, implement, and optimize enterprise-grade solutions. You will work closely with customers to guide them on their automation journey, leveraging Red Hat technologies, open-source principles, and best practices. The role requires strong technical expertise, consulting skills, and leadership to deliver high-impact outcome.

In this role, you will perform on-site delivery and implementation of Red Hat Ansible solutions. You'll gain understanding of our customers’ infrastructures and business needs and make recommendations appropriate to their environment to create possibilities and resolve issues.

What you will do:

• Implement and manage Ansible with a strong understanding of Red Hat OpenShift, container orchestration, and automation at scale.

• Win the confidence of our customers through the successful delivery of discovery, analysis and design workshops that shape and influence the customer’s architecture design decisions to align with the Red Hat solution.

• Understand industry practices and Red Hat's policies, procedures, and values

• Trusted advisor to Red Hat and customer resources

• Considers customer culture/organization in their design and delivery of their projects and brings attention to opportunities for improvement 

• Strong experience in defining best practices for deployment, platform hardening, platform observability, monitoring and alerting, capacity management, scalability, resiliency, security operations.

• Accelerates collaboration across stakeholders and the different teams in the project

• Mentor and guide junior consultants and customer engineers.

• Contribute to Red Hat’s internal methodologies, playbooks, reference architectures, and shared consulting assets.

• Stay current with emerging technologies, platform engineering, and open source trends and incorporate them into customer solutions.

What you will bring:

• 7+ years of  experience working in a consulting/resident engineer role

• Hands On Experience and advanced knowledge of Red Hat Ansible platform and playbook development

• Proven expertise in operationalization of Red Hat Ansible platform

• Experience with infrastructure as code, automation tools, and CI/CD pipelines

• Good customer-facing skills, ability to present to customers and lead customer interactions

• Excellent communication and facilitation skills with both technical and business audiences

• Engagement in open source communities or contributor background

• Must have Red Hat certifications in Automation

• Proven ability to lead technical projects, coordinate cross-functional teams, and produce high-quality deliverables

The Red Hat Consulting team is looking for an Architect to join us in Singapore supporting the ASEAN region. In this role, you will promote the adoption of Red Hat's solutions at our key enterprise accounts, government agencies, and service provider partners. You'll define requirements and deliver solutions based on the Red Hat portfolio of solutions and services offerings. You will lead small to medium-sized project teams and ensure the quality of customer deliverables for one or more projects. You will apply well-developed consulting, business, and process expertise in your work and coach and mentor others while building good customer relationships. You will earn the trust and confidence of our customer Project, Development, and Operations teams by matching their requirements and use cases with the functional capabilities of our solutions. As an Architect, you will serve as a customer advocate within Red Hat, delivering the right solutions and ensuring that these solutions are implemented and supported in a creative and reliable way.

What you will do:

• Design and implement modern platform architectures with a strong understanding of Red Hat OpenShift, Container orchestration, Openstack, RHEL, Pacemaker and automation at scale.

• Win the confidence of our customers through the successful delivery of discovery, analysis and design workshops that shape and influence the customer’s architecture design decisions to align with the Red Hat solution.

• Understand industry practices and Red Hat's policies, procedures, and values

• Remain hands-on with development and implementation — especially in prototyping, Design and agile iterative delivery.

• Must be able to both make strategic business recommendations and influence project direction toward business goals

• Trusted advisor to technical Red Hat and customer resources

• Considers customer culture/organization in their design and delivery of their projects and brings attention to opportunities for improvement

• Support technical presales efforts, workshops, and proofs of concept, bringing in business context and value-first thinking.

• Strong experience in defining best practices for platform deployment, platform hardening, platform observability, monitoring and alerting, capacity management, scalability, resiliency, security operations.

• Create reusable reference architectures, best practices, and delivery models, and mentor others in applying them.

• Contribute to the development of standard consulting offerings, frameworks, and capability playbooks.

• Accelerates collaboration across stakeholders and the different teams in the project

What you will bring:

• 10+ years of experience working in a consulting and architecture roles

• Hands On Experience and advanced knowledge of Red Hat OpenShift and Openstack platform.

• In-depth expertise in managing multiple Kubernetes clusters across multi-cloud environments.

• Proven expertise in operationalization of Red Hat OpenShift container platform through the adoption of Service Mesh, GitOps principles, and Serverless frameworks

• Migrating to OpenShift container platform

• Experience in RHEL, Satellite and Pacemaker

• Proven leadership of modern software and platform transformation projects

• Experience with infrastructure as code, automation tools, and CI/CD pipelines

• Practical understanding of microservices, API design, and DevOps practices

• Applied experience with agile, scrum, and cross-functional team collaboration

• Ability to advise customers on platform and application modernization, with awareness of how platforms support emerging AI use cases

• Good customer-facing skills, ability to present to customers and lead customer interactions

• Excellent communication and facilitation skills with both technical and business audiences

• Engagement in open source communities or contributor background

• Must have Red Hat OpenShift certification

Nice to Have:

• Experience with Red Hat OpenShift AI, Red Hat OpenShift Virtualisation, or similar platforms

• Experience with Enterprise Architecture (like, TOGAF, Zachman)