Total 5 job vacancies by Pinnacle Credit Services Pte. Ltd.

Company Overview

Pinnacle Credit Services Pte Ltd provides professional outsourced debt collection services to clients in Singapore. With strong industry experience and a "No collection, No commission" model, we help clients maximize receivables while minimizing collection costs.

Job Summary

We seek a driven Sales Manager to grow our SME segment by acquiring new clients, managing sales targets, and identifying business opportunities through strategic outreach and market research.

Responsibilities

• Prospect and acquire new clients to expand the SME customer base
• Manage sales operations to achieve and exceed monthly growth targets
• Identify potential business opportunities through cold calling and social media outreach
• Conduct market research to uncover selling possibilities and implement effective sales programs
• Arrange and lead meetings with potential clients to recommend tailored solutions
• Collaborate with team members to deliver targeted sales results

Preferred competencies and qualifications

• Demonstrated experience in B2B sales environments
• Previous work experience in a high-growth company
• Understanding of the Account Receivable Cycle
• Strong written and oral communication skills in English; proficiency in a second language is advantageous
• Ability to work independently and take initiative
• A degree in any discipline

Company Overview / Employee Value Proposition

PINNACLE CREDIT SERVICES PTE. LTD. Our business originated from a consumer collection operation previously owned and managed as a major credit bureau agency in Singapore - which was acquired by us and reconstituted as Pinnacle Credit Services Pte Ltd (PCS) in September 2008. We are wholly committed to perform at the highest standard of professionalism, security and integrity to meet our customers' satisfaction. Pinnacle Credit Services Pte Ltd possesses strong and rich institutional knowledge and experience in the industry. Among the list of our blue-chip clients are the top businesses in Singapore in the healthcare, banking sectors, telecommunication sectors, B2B and B2C companies. With just under 17 years of operation, we have grown from a 10-man team to a company of over 70 staff and are in full compliance with the tough and rigorous regimentation of the regulators.

Job Summary

Handle inbound and outbound calls to recover overdue accounts for clients from the banking sectors, telecom support service providers, healthcare, and commercial portfolios while maintaining professionalism and customer satisfaction.

Responsibilities

• Handle inbound and outbound collection calls in a call center environment to recover overdue payments
• Communicate clearly and explain detailed breakdowns of amounts payable to customers
• Follow up on overdue accounts to ensure timely collection actions and achieve targets for clients
• Apply collection best practices and relevant strategies to improve collection effectiveness
• Arrange and negotiate payment plans with customers to facilitate debt recovery
• Perform administrative duties related to enquiries and accounts monitoring to support collection processes
• Update and maintain the Credit Collection Systems accurately to reflect collection activities
• Collaborate with team members and work independently to meet collection goals
• Perform any other ad-hoc duties assigned to support the team and operations

Required competencies and certifications

• Proficient spoken English to communicate effectively with customers
• At least 1 year of experience handling inbound and outbound calls in a call center, customer service, telemarketing or relevant experience
• Diploma, O-level, or Nitec certificate qualification
• Strong communication and interpersonal skills to engage customers professionally
• Service-oriented mindset with a focus on achieving results

Other Information

Working hours:

• Mondays to Thursdays: 9.00 AM to 7.00 PM / 10.00 AM to 8.00 PM
• Fridays: 9.00 AM to 6.00 PM (fixed shift)
• Saturdays, Sundays, Public Holidays - Off

Company Overview

PINNACLE CREDIT SERVICES PTE. LTD. originated from a major credit bureau agency in Singapore and was reconstituted in 2008. We provide efficient, professional outsourced debt collection services, maximizing client recoveries while ensuring compliance and customer satisfaction.

Job Summary

Lead and manage collection operations and projects to optimize receivables recovery while ensuring compliance with service level agreements and company policies. Drive process improvements, oversee staff training and performance, and maintain strong client relationships to support business growth.

Responsibilities

• Lead collection management activities to achieve operational targets and maximize recoveries
• Manage and execute collection projects aligned with strategic objectives to enhance business outcomes
• Conduct performance reviews to ensure adherence to Service Level Agreements and operational standards
• Collaborate with management to plan and implement effective collection policies and strategies
• Oversee operational processes and monitor performance metrics to drive continuous improvements
• Identify and implement process enhancements to increase efficiency and effectiveness
• Manage staff training, deployment, and performance assessments to build a high-performing team
• Ensure full compliance with company policies and regulatory requirements in all collection operations
• Develop and maintain strong, professional client relationships to support service excellence
• Execute ad hoc duties and projects as assigned to meet evolving business needs

Required competencies and certifications

• Minimum 2 to 3 years of relevant experience in collection or related operations
• Strong verbal and written communication skills to engage stakeholders effectively
• Proficient presentation skills to convey information clearly and persuasively
• Meticulous interpersonal skills to foster teamwork and build client rapport
• Ability to perform under pressure and meet tight deadlines with minimal supervision

Preferred competencies and qualifications

• Degree or Diploma in any discipline or relevant experience

Company Overview / Employee Value Proposition

PINNACLE CREDIT SERVICES PTE. LTD.

Our business originated from a consumer collection operation previously owned and managed as a major credit bureau agency in Singapore - which was acquired by us and reconstituted as Pinnacle Credit Services Pte Ltd (PCS) in September 2008.

We are wholly committed to perform at the highest standard of professionalism, security and integrity for our clients.

Pinnacle Credit Services Pte Ltd possesses strong and rich institutional knowledge and experience in the industry. Among the list of our blue-chip clients are the top businesses in Singapore in the healthcare, banking sectors, telecommunication sectors, B2B and B2C companies.

With just under 17 years of operation, we have grown from a 10-man team to a company of over 70 staff and are in full compliance with the tough and rigorous regimentation of the regulators.

Job Summary

Support the business by managing account receivables, preparing invoicing, generating reports, and ensuring compliance with client requirements.

Responsibilities

• Liaise with clients to resolve account receivable issues and maintain positive client relationships
• Respond to and update daily client queries to ensure timely communication
• Update daily payment files and manage account placements to maintain accurate records
• Prepare monthly invoicing to ensure billing accuracy and completeness
• Generate detailed reports to support clients' reporting needs
• Assist in reviewing cases for reporting to identify discrepancies and support decision-making
• Manage and monitor accounts to ensure compliance with client requirements and regulatory standards
• Perform other ad-hoc duties as assigned to support operational efficiency and team objectives

Required competencies and certifications

• Proficient in MS Office, especially Excel, to perform data management and reporting tasks
• Working knowledge of V lookup and Pivot tables in Excel (not compulsory as training will be provided)
• Strong numerical accuracy and attention to detail to ensure error-free documentation
• Ability to work independently under tight deadlines to deliver timely results

Preferred competencies and qualifications

• Diploma, GCE ‘A’ Level, GCE ‘O’ Level, Higher Nitec Certificate, or Nitec Certificate
• 1-3 years of relevant experience in finance, administration, or related fields

Other Information

Working hours:

• Monday to Thursday: 8.30am to 6.15pm
• Friday: 8.15am to 6pm
• 5-day work week

Salary and Benefits:

• Annual Leave
• Birthday Leave
• Birthday Leave
• Medical Claim
• Family-related leaves including Marriage Leave, Childcare Leave, Maternity Leave, and Paternity Leave

Company Overview / Employee Value Proposition

PINNACLE CREDIT SERVICES PTE. LTD. Our business originated from a consumer collection operation previously owned and managed as a major credit bureau agency in Singapore - which was acquired by us and reconstituted as Pinnacle Credit Services Pte Ltd (PCS) in September 2008. We are wholly committed to perform at the highest standard of professionalism, security and integrity to meet customer satisfaction. Pinnacle Credit Services Pte Ltd possesses strong and rich institutional knowledge and experience in industry. Among the list of our blue-chip clients are the top businesses in Singapore in the healthcare, banking sectors, telecommunication sectors, B2B and B2C companies. With just under 18 years of operation, we have grown from a 10-man team to a company of over 70 staff and are in full compliance with the tough and rigorous regimentation of the regulators.

Job Summary

You will deliver confidential documents securely and collect information as assigned, ensuring timely and accurate completion of tasks to support operational needs.

Responsibilities

• Deliver confidential documents safely and on schedule to designated locations
• Collect and report information accurately to support business operations
• Navigate Singapore roads efficiently to meet delivery targets
• Maintain clear communication in English for reporting and coordination
• Perform additional duties as assigned to support team objectives

Required competencies and certifications

• Possess a valid class 2A or 2B driving license and own a motor vehicle
• Maintain a clean driving record to ensure safe driving practices

Preferred competencies and qualifications

• Familiarity with Singapore roads to optimize delivery routes
• Ability to converse and write in English for effective communication

Work Schedule

• 11am to 8pm, Monday to Saturday
• Two weekdays off with flexible timing
• Own time, own target work approach

Benefits

• Productivity incentives
• Commission
• Full CPF Contribution
• Annual Leave, Medical Leave, Medical Claim, Paternity Leave, Maternity Leave, Childcare Leave
• Birthday Leave
• Referral program