Total 3 job vacancies by One Visa Pte. Ltd.

Summary:

Manager level role that supports the development and advancement of SeaCube’s Network Optimization division. Providing support to both commercial and operations initiatives across all regions, executing corporate strategies, and managing special projects. Liaison to our regional Network Optimization managers- who are currently based in North America, Europe and in Asia- providing structure and support with the primary goal being to help all concerned minimize cost and lead time while optimizing equipment leasing or sales globally.

Scope of Work:

The nature and scope of the work will be to assist the global team in executing the strategy, process and plan implemented by the Director of Network Optimizations. As part of a larger team the Assistant Manager is tasked with assisting all team members in critical aspects of our daily routine ensuring that we find opportunities to reduce cost and improve lease out and/or container sell opportunities by positioning equipment to higher demand areas all while ensuring our internal checks and balances are completed correctly and in a timely manner. By working across our regions and being deeply involved in the development, contracting, booking and KPI results the Assistant Manager will quickly gain a wealth of understanding of the SeaCube business model enabling the scope of the job to grow with the individual and/or potentially providing a platform for work in other areas of the organization.

Essential Duties & Responsibilities:

• Primary point of contact for all Salesforce Contracting for Network Optimization managing the entry, maintenance, and updates for all positioning business in collaboration with team members located in Singapore and overseas

• Primary point of contact for Network Optimization Booking Management managing the entry, maintenance, and updates for all positioning business in collaboration with team members located in Singapore and overseas

• Primary point of contact for Track& Trace Consolidation & Troubleshooting managing the data collection, entry, maintenance, and updates for all our positioning business in collaboration with our external positioning partners

• Responsible for maintaining the Network Optimization Rate Matrix managing the data collection, entry, maintenance, and updates for all the quotes we receive from our external positioning partners and marketing resources

• Responsible for compiling and tabling our Weekly & Monthly KPI & Report Generation and Analysis in collaboration with the Director, Network Optimization

• Responsible for maintaining Internal Network Optimization Documentation in collaboration with the Director, Network Optimization

• Assist the Director in all aspects of SOC Empty Freight Payment Management including collecting and compiling known invoices and helping to ensure timely payment to our positioning partners

• Assist in Ad Hoc Reporting as required

• Must be self-driven, organized, and capable of maintaining and delivering on multiple disparate projects simultaneously!

Qualifications / Requirements:

• Bachelor's degree in Supply Chain Management, or a related field, or equivalent practical experience

• Manager level experience working for an ocean carrier, NVOCC, logistics company or shipper preferred

• Experience within a developed global, cross-functional team preferred

• 5 years of experience in ocean shipping and/or global supply chain across multiple disciplines, in related technical/networking fields, or equivalent practical experience

• Financial and data analytical skills to support daily task requirements

• Knowledge of Excel, MS Word, MS Power Point, and other relevant Supply Chain / Logistics Tools

Role

As a Staff Customer Success Manager, you will set the standard of what great looks like in our CS organization. You will master your craft by focusing on the disciplined execution of the Customer Post-Sales Process, directly driving adoption, expansion, and risk mitigation. This role is strategic, requiring you to blend technical knowledge with an executive mindset to deliver exceptional business value.

What you will do:

• Drive Strategic Customer Success: Develop comprehensive success plans covering use cases, roadmaps, and positive business outcomes.

• Value realization: Take customers through a value-based engagement model, and gain a clear understanding of Kong’s impact on their business.

• Navigate Complex Organizations: Map customer organizations by building power and influence charts to identify key champions and decision-makers.

• Leverage Partner Ecosystems: Utilize partners to uncover new personas within the customer organization and expand stakeholder alignment.

• Harness Data & Analytics: Use utilization metrics, Leading Indicators, and tools like Tableau, SFDC, Clari, and Hex to monitor health, identify risks, and extract actionable insights.

• Master the Message: Run impactful QBRs/EBRs by adopting an executive mindset, clearly articulating the value of the Kong platform in alignment with the customer’s business needs.

• Command the Platform: Confidently articulate the unique value of Kong's components (Dedicated Cloud Gateway, API Gateway, AI Gateway, Mesh Manager, etc.).

• Manage Renewals & Forecasting: Collaborate closely with the broader account team to validate renewal timelines, surface cross-sell opportunities, and maintain strong SFDC hygiene

We are looking for a Staff Solution Architect to join our Innovation Group within the Professional Services organization at Kong. The Innovation Group is responsible for developing automated migration solutions using AI Coding Agents for our consultants to use during their consulting engagements. As a Senior Field Engineer in this group, you will be responsible for enhancing our Migration Automation Framework using state-of-the-art AI Coding Agents to build robust, scalable and reliable migration solutions. The role will blend software engineering, AI/LLM integration and API gateway expertise with strong customer-facing communication skills.

In this role, you will interface and collaborate with a variety of peers and partners as well as everyone in the customer environment from Developers to Executives, representing Kong culture and values every day. Apart from driving the successful delivery of customer-facing migration solutions, you will also be working and collaborating closely with Kong’s different cross-functional teams (Product, Engineering, Customer Success, CRE, and others).

This is an opportunity to work on cutting-edge, innovative customer solutions involving new and exciting technology with diverse people all over the world. As a valuable member of the Kong Professional Services organization, the work you do will be critical to our growth and success.

What you will be doing:

• Helping customer(s) succeed with their automated legacy API gateway migrations. You will be responsible for designing & building solutions, addressing technical challenges and providing hands-on technical implementation assistance to our PS consultants and customer technical teams.
• Engaging with customers on migration projects, guiding them through the installation and implementation of Kong solutions in their environment.
• Leading customer discussions, driving outcome-based professional services and providing technical thought leadership on field solutions we develop and deploy.
• Collaborating internally with our Product Engineering, Customer Success, and Sales teams to ensure our customers are getting the most value out of their Kong solutions.
• Developing internal solutions & tools for the wider field organization to help us push our technical boundaries and improve our ability to deliver value to our subscribers.
• Writing or editing technical documentation and knowledge base articles for the solutions you develop.