Total 2 job vacancies by Metropolitan Medical Group Private Limited

We are looking for a dedicated and service-oriented Customer Service Officer to join our growing clinic. If you enjoy interacting with people and thrive in a fast-paced healthcare environment, we welcome you to be part of our supportive and dynamic team.

Key Responsibilities

Patient Reception & Front Desk Management

• Greet and attend to patients, visitors, and walk-ins in a warm, professional, and courteous manner
• Ensure patients are attended to promptly and guided through the registration and consultation process smoothly

Appointment & Patient Coordination

• Manage appointment scheduling, confirmations, rescheduling, and cancellations efficiently
• Coordinate patient flow to minimize waiting time and ensure smooth clinic operations
• Follow up with patients on upcoming appointments, treatment plans, and wellness programs when necessary

Administrative & Operational Support

• Register patients accurately and maintain proper documentation of patient records
• Handle data entry and maintain confidentiality of patient information in accordance with clinic policies

Customer Service & Patient Experience

• Respond professionally to patient enquiries via phone calls, WhatsApp, email, and walk-ins
• Provide clear explanations of clinic services, treatment packages, wellness programs, and promotions
• Address patient concerns and feedback professionally, escalating issues appropriately when necessary
• Build positive relationships with patients to enhance overall patient satisfaction and retention

Requirements

• Minimum 2–3 years of experience in operations or clinic management, preferably in the healthcare industry.
• GCE ‘O’ Level or Diploma in Healthcare or Business Administration, or a related field.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work in a fast-paced healthcare environment.
• Willingness to support neighbouring clinics through cross-deployment when required.
• Able to work shifts, including weekends and evenings when required.

We are looking for a driven and hands-on Business & Operations Executive to support the growth and development of our services. This role plays a key part in building a strong operational foundation while driving business expansion within a healthcare/wellness setting.

If you are commercially minded, operationally strong, and enjoy working closely with cross-functional teams, this could be a great opportunity to grow into a broader business development role.

Operations & Cross-Functional Coordination

• Work closely with marketing and operations teams to ensure alignment and effective execution
• Provide on-ground support to ensure smooth day-to-day operations during the initial phase
• Ensure a high standard of service delivery and patient experience across the programme
• Prepare regular updates and reports on programme progress and key milestones to management

Business Development & Growth

• Support the development of referral pathways, partnerships and initiatives to drive patient volume
• Collaborate with internal teams on outreach, campaigns and growth initiatives
• Identify opportunities to expand services and improve programme positioning within the market

Projects & Expansion

• Contribute to strategic and operational projects across the organisation
• Grow into a wider Business Development role, supporting expansion plans

Requirements

• Diploma or Degree in Business, Marketing, or related fields
• 1–3 years of experience in business development, leasing, real estate, or expansion roles (healthcare/retail preferred)
• Experience in site sourcing, lease negotiation, or clinic setup is a plus
• Strong communication, negotiation, and stakeholder management skills
• Highly organised with strong project management abilities
• Independent, proactive, and comfortable in a fast-paced environment