Total 15 job vacancies by Mandai Resorts Pte. Ltd.

Part-Time Reservations Coordinator

Position Summary

We are seeking a detail-oriented and service-driven Part-Time Reservations Coordinator to support the Reservations team in handling room reservations, guest enquiries, reservation administration, and data management. The successful candidate will play a key role in ensuring accurate reservation processing, delivering exceptional guest service, and supporting revenue optimisation efforts through efficient reservation operations.

Key Responsibilities

• Process, enter, and update reservation details accurately in the hotel reservation system.

• Handle booking amendments, cancellations, room requests, and guest profile updates in a timely manner.

• Process reservations received through various channels, including direct bookings, email enquiries, online travel agents (OTAs), travel agents, corporate accounts, and internal referrals.

• Verify reservation information, including room availability, rates, payment details, and guest preferences to ensure accuracy.

• Maintain accurate reservation records, documentation, and filing systems.

• Respond promptly and professionally to guest enquiries relating to reservations, room availability, rates, and hotel services.

• Assist with room allocation requests, special arrangements, and booking modifications to ensure a seamless guest experience.

• Coordinate closely with Front Office, Housekeeping, Food & Beverage, and other departments to facilitate smooth guest arrivals and stays.

• Support the Reservations team in monitoring reservation trends and identifying opportunities to maximise room revenue.

• Ensure compliance with hotel policies, reservation procedures, data protection requirements, and service standards.

• Perform other administrative and operational duties as assigned.

Job Requirements

• Strong attention to detail and accuracy in data entry and reservation processing.

• Good communication and interpersonal skills with a customer-focused mindset.

• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

• Ability to manage multiple tasks and work efficiently in a fast-paced environment.

• Organised, reliable, and able to work independently with minimal supervision.

• Positive attitude, willingness to learn, and a strong team-player mentality.

Qualifications

• Diploma, Degree, or currently pursuing studies in Hospitality Management, Tourism, Business Administration, or a related field.

• No prior hotel experience is required. Training will be provided.

• Students, fresh graduates, and individuals seeking part-time administrative or hospitality experience are encouraged to apply.

• Previous experience in reservations, customer service, administration, hospitality, or data entry will be an advantage.

• Familiarity with hotel reservation systems, Property Management Systems (PMS), Opera Cloud, or similar platforms will be an added advantage.

Working Hours

• Part-time employment arrangement.

• Flexible working schedule subject to operational requirements.

• Minimum commitment and work schedule to be discussed during the interview process.

Main Duties and Responsibilities

We are looking for Room Attendant to assist in providing high standards of cleanliness and hospitality in guest rooms. You have to ensure that our rooms are always in pristine condition, reflecting our Resort’s luxurious standard.

Key Responsibilities

• Clean and prepare guest rooms according to the hotel’s standards, including making beds, dusting, vacuuming, and ensuring all surfaces are spotless.
• Ensure bathrooms are thoroughly cleaned, stocked with toiletries, and presented with attention to detail.
• Replenish guest room amenities, linens, and supplies as needed.
• Report any maintenance issues, damages, or items requiring repair in the room to the housekeeping supervisor.
• Pay attention to guest preferences, special requests, and specific needs to enhance the guest experience.
• Ensure all hotel equipment and furnishings are in good condition and properly maintained.
• Adhere to hotel’s policies regarding cleanliness, hygiene, and the proper use of cleaning chemicals and equipment.
• Interact with guests in a polite and professional manner, ensuring their requests are addressed promptly.
• Anticipate guest needs and provide a level of service that exceeds their expectations.

Job Requirements

• 1 – 2 years of similar experience, preferably in a luxury hotel or resort setting.
• Ability to lift, carry, and move items, as well as perform physical tasks related to the cleaning and upkeep of guest rooms and public areas.
• A positive, proactive, and guest-focused attitude.
• Strong work ethic, reliability, and punctuality.

Main Duties and Responsibilities

We are seeking a Public Area Supervisor to be part of the team in Mandai Rainforest Resort by Banyan Tree. The incumbent will be responsible for ensuring that our Resort meets the exceptional standards of cleanliness which is expected of our brand.

Key Responsibilities

• Operations: Oversee and where necessary, undertake the cleaning and maintenance of public areas, including lobbies, hallways, restrooms, meeting rooms, and other common spaces. Such tasks include but are not limited to sanitizing, dusting, cleaning and other related duties.
• Safety and Compliance: As part of the role, you will be responsible for ensuring adherence to all safety procedures and guidelines. This includes internal Resort policies as well as any statutory regulations.
• Supply and Inventory Management: Monitor and manage our inventory of cleaning supplies. You will need to work with the team to ensure that supplies are adequate and to minimize wastage.
• Team Supervision: Supervise, guide and mentor a team housekeeping staff.

Job Requirements

• Professional certification in Hospitality / Hotel Management or an equivalent professional qualification in a related field.
• 3 to 5 years’ experience in a similar capacity, preferably in a property of similar standing.
• Strong interpersonal, leadership and communication skills.

Main Duties and Responsibilities

As the Resort’s Service Ambassadors, you will be responsible for promoting and driving our unparalleled standards of service and guest excellence. You will welcome of our guests with our Brand’s signature level of service upon their arrival and departure from our Resort. The Bellman will play an important role in assisting our guests with their luggage and other needs with professionalism and courtesy.

Key Responsibilities

Guest Arrival and Departure:

• Greet our guests warmly upon arrival, assist with luggage, and escort them to their rooms, providing information about the hotel and its amenities.
• Assist with the check-out process, ensuring that guests' luggage is handled and transportation is arranged as needed.

Luggage Handling:

• Efficiently manage and transport guest luggage, ensuring that items are handled with care and delivered to the correct room or location.
• Provide luggage storage services, including the secure handling of guests’ belongings.

Operational Support:

• Maintain a clean and organized bell desk and luggage storage area, ensuring that equipment and supplies are in good working condition.
• Assist with the maintenance of hotel vehicles, including keeping them clean and ensuring they are ready for guest use.
• Monitor guest activity in public areas, ensuring the safety and security of both guests and their belongings.
• Report any unusual activity or safety concerns to the appropriate department.

Job Requirements

• 1 – 2 years of similar experience, preferably in a luxury hotel or resort setting.
• Able to handle high-pressure situations with professionalism.
• Strong communication and organizational and skills.

We are seeking a skilled AV Technician to join our Banquet team in a dual-capacity role. You will provide comprehensive audio-visual technical support while actively assisting with banquet service operations, ensuring seamless event execution at our luxury eco-resort.

Key Responsibilities

Audio-Visual Equipment Management

• Set up, operate, and maintain all AV equipment for banquet events including projectors, screens, microphones, speakers, lighting systems, and video conferencing equipment.
• Conduct pre-event technical checks and sound tests to ensure all equipment functions optimally.
• Maintain inventory of AV equipment and accessories, ensuring proper storage and care.
• Coordinate equipment, procurement and replacement as needed.

Event Technical Support

• Provide on-site technical support during events, weddings, corporate meetings, conferences, and special occasions.
• Operate sound mixing boards, lighting controls, and presentation equipment during live events.
• Assist with live streaming, video recording, and virtual event setups when required.
• Ensure smooth transitions between different segments of events.

System Maintenance & Quality Control

• Perform regular maintenance and calibration of all AV equipment to ensure optimal performance.
• Maintain detailed logs of equipment usage, maintenance schedules, and repair requirements.
• Coordinate with external vendors for equipment servicing and repairs when necessary.
• Test and validate new AV technologies and equipment before implementation.

Banquet Service Support

• Assist in setting up banquet rooms according to event specifications, including table arrangements and room preparation.
• Support banquet service team during meal service periods, including plating, serving, and clearing of courses.
• Help coordinate timing between kitchen, service staff, and event programs.
• Support event flow management, crowd control, and coordination with vendors and external supplier.
• Assist Banquet Manager in training new team members and maintaining accurate event records.

Job Requirements

• Diploma or Degree in Electronics, Audio Engineering, IT, or related field; or 2-3 years of hands-on experience in AV industry.
• Understanding of banquet service standards and food safety practices.
• Knowledge of video projection systems, LED displays, and presentation technologies.
• Basic understanding of networking protocols (TCP/IP, DNS, DHCP).
• Proficiency in lighting control systems, event staging, operating audio mixing consoles, microphone systems, and sound equipment.
• Familiarity with video conferencing platforms and live streaming technologies.
• Proficient in Windows and Mac OS operation.

✔ Shuttle and public bus services from MRT stations (Springleaf, Choa Chu Kang, Ang Mo Kio, Khatib)

✔ Daily meals provided

✔ Medical benefits provided

✔ Attractive bonuses & monthly incentives

(We regret to inform that only shortlisted candidates will be contacted)

The Mandai Rainforest Resort by Banyan Tree is nestled within the Mandai Wildlife Reserve, Singapore’s nature and wildlife destination that is home to renowned zoological parks – Bird Paradise, Night Safari, River Wonders, Singapore Zoo, and Rainforest Wild ASIA

We are seeking a highly motivated and experienced Banquet Supervisor to join our dynamic team and help us create unforgettable experiences for our guests.

The incumbent will help embed and strengthen our brand’s service & quality standards and establish the relevant protocols.

Key Responsibilities:

• Oversee all aspects of banquet operations, including planning, organizing, and executing events.
• Ensure smooth and efficient execution of banquets, conferences, and other events.
• Coordinate with various departments (kitchen, housekeeping, engineering) to ensure seamless event delivery.
• Ensure that all team members are briefed on the details of the shift ahead.
• Ensure that all service procedures are carried out in accordance to the SOPs of the resort.
• Recruit, train, and supervise banquet staff, including banquet captains and servers.
• Provide leadership and direction for associates while on duty by offering professional skills and leading by example.
• Develop and maintain high standards of banquet service and performance.
• Address associates’ concerns and provide ongoing support and development.
• Provide administrative support for F&B events, including coordination of banquet services, room setups, and guest lists.
• Facilitate effective communication within the banquet team and with other departments.
• Manage banquet inventory, including food, beverages, and equipment. Not limited to monitoring stock levels and place orders as needed
• And any other tasks assigned by Banquet Manager.

Job Requirements

• Min Diploma in Food and Beverage and/or Hospitality Services or an equivalent professional qualification in a related field.
• 3 to 5 years’ experience in a similar capacity, preferably in the hospitality industry.
• Energetic, proactive, positive can-do attitude
• Ability to work under pressure and in a fast-paced environment.

(Benefits)

✔ Shuttle service from MRT stations (Springleaf, Choa Chu Kang, Ang Mo Kio, Khatib)

✔ Daily meals provided

✔ Comprehensive medical & health benefits

✔ Attractive bonus incentives

(We regret to inform that only shortlisted candidates will be contacted)

Main Duties and Responsibilities

We are seeking a passionate hospitality professional to join our team as our Restaurant Supervisor.

The incumbent will help embed and strengthen our brand’s service & quality standards and establish the relevant protocols to ensure a successful opening.

Key Responsibilities

• Responsible for supervising all aspects of the restaurant for its smooth operation on a daily basis.
• Overseeing the associated for the smooth running of the restaurant during each shift.
• Training new employees based on their abilities and skills to ensure quality customer service is provided at the restaurant.
• Maintaining a strong relationship with suppliers and vendors.
• Inspecting the food and beverage stock level and ensure that stocks are replenished and ordered in a timely manner.
• Conducting inspections of the restaurant and ensure that proper hygiene is maintained.
• Checking in with guests and making sure that they are getting served with the best quality and correct food orders.
• Resolving customer complaints in a professional manner and provide service recovery as and when necessary.
• Ensuring customer satisfaction with all the services provided to them.
• Preparing daily reports and presenting them to the higher management.
• Managing the outstanding bills and cash inflows of the restaurant.
• Close off the cashier and ensure float is accounted for at the end of the shift.
• Any other tasks and assignments as assigned by the Restaurant Manager.

Job Requirements

• Diploma in Food and Beverage Services or an equivalent professional qualification in a related field
• 3 to 5 years’ experience, preferably in the hospitality or food & beverage industry. Pre-opening experience would be advantegeous.
• Strong interpersonal, communication and organizational skills.
• Able to handle matters independently and in a fast-paced environment.

We are seeking a highly passionate and driven HR professional to join our HR team for the Mandai Rainforest Resort by Banyan Tree.

This will be an excellent opportunity for HR professionals to shape the culture and set the standards for Human Capital practices for the new Resort. The incumbent will deepen and advance their HR career by being involved in the formulation and setting up of the HR department and HR policies for the new Resort.

Key Responsibilities

• Partner with the HR Manager to oversee all human resource functions. This includes recruitment, onboarding, policy development, and ensuring compliance with labor regulations. The ideal candidate should preferably have experience in the hospitality industry, and will play a critical role in building a high-performing team that aligns with our brand values and operational standards.
• Recruitment and Manpower Planning - Execute a comprehensive recruitment strategy to attract top talent for the Resort. In performing this role, the HR Executive will engage with various stakeholders, including community leaders, agencies etc. to broaden our reach and share our opportunities will all segments of the community.
• Onboarding and Shared Services – The incumbent will also be responsible for ensuring a smooth onboarding process, including system-related activities, orientation and other related matters
• Culture and Employee Relations – Foster a culture that encapsulates the Resort’s Values and Ethos. As part of the role, the HR Executive will help foster a positive work environment, one which encourages collaboration, engagement and a passion for continuous learning & upskilling. The incumbent will serve as a strategic Business Partner for the Resort and implement employee engagement initiatives and address any employee concerns.

Job Requirements

• Degree or Diploma in Human Resources, Business Administration or a related field.
• Proven track record of 1 to 3 years’ experience in a similar capacity, preferably in the hospitality industry.
• Strong knowledge of local labor laws and HR best practices.
• Strong interpersonal, communication and organizational skills.
• Able to handle matters independently, and able to exercise self-motivation to complete projects.

Responsible for directing, coordinating and overseeing the overall operational activities of all departments within the hotel / resort and for ensuring that the various business units operate in line with the Group’s Mission Statement and meet their fiscal and qualitative objectives.

Main Areas of Accountability

1. Accountable to the SVP (Regional Operations and Group Specialist Services) for the operations and daily running of the the hotel/resort within the agreed guidelines and as amended from time to time.
2. Ensures compliance with the Group’s Mission Statement
3. Directs and maintains Sales and Marketing activities to achieve the planned performance levels
4. Constantly promotes and develops the hotel/resort’s business base.
5. Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results.
6. Incorporates programs to promote proper Associates’ orientationand training and ensures the highest morale amongst the workforce
7. Ensures that proper employer / associates relations are maintained

Hotel and Resort Operations

1. Reviews operational reports on a regular basis, as the case may be (daily, weekly and at period-ends).
2. Reviews the property operations with the individual department heads to ensure that quality and service standards are maintained throughout the hotel/resort.
3. Reviews guest ratings and follows through with the individual department heads to correct problem areas.
4. Develops and monitors short and long term planning for the property.
5. Keeps abreast with innovations and business orientations in the luxury hospitality industry.
6. Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort.
7. Monitors the price-to-value ratio of the hotel/resort and introduces changes where and when necessary.
8. Monitors all guests’ correspondence and ensures that any problems/shortcomings are quickly identified, resolved and feedback given to the guest accordingly.
9. Actively and regularly interacts with guests, associates and management, individuals outside the hotel/resort, not limited to current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
10. Coordinates functions and activities with the SVP as appropriate.
11. Ensures that an up-to-date “Manager on Duty” manual is maintained to assist department heads with effective emergency procedures in the event of fires, injuries, death and to handle any other crisis situation that may arise at the property.

Administrative Responsibilities

1. Ensures that the hotel/resort complies, at all times, with all governmental laws and requirements.
2. Reviews the staffing levels and ensures that associates are rewarded and promoted, as appropriate.
3. Ensures that all associates’ training and development programmes are implemented and successfully accomplished.
4. Monitors the hotel/resort’s compensation programme.
5. Reviews hotel/resort managers’ performance at least once a year.
6. Ensures that all information pertaining the operations and running of the hotel/resort is disseminated to all departments in a timely manner.
7. With the aid of expert counsel, monitors all legal issues pertaining the hotel/resort.
8. Manages all community affairs.
9. Is responsible for the recruitment of all department heads and other key constituents of the hotel/resort.
10. Is responsible for labour hours and manpower levels, as dictated by business trends and local practices.

Budgeting and Financial Responsibilities

1. Consolidates and presents the Annual Business Plan in the approved corporate format, including comparison analysis, variances and explanations.
2. Develops, presents and monitors the property’s capital asset budget
3. Approves all purchases via purchase orders, cheque requests, direct bids, etc.
4. Approves all price increases for the hotel/resort
5. Analyses the daily operation of the hotel/resort to determine more productive and cost-effective ways of providing services at the established quality levels.
6. Monitors the marketing and merchandising programmes to achieve the desired financial goals, or to increase them.
7. Reviews account receivables on a regular basis to ensure timely collection.
8. Reviews the cash management process, including inventories and receivables.
9. Reviews the monthly financial results of the property, prepares supporting commentary and submits a report to the SVP and MD – Hotel Operations BTHR.

Sales and Marketing Responsibilities

1. Directs the development of a comprehensive and competitively aggressive marketing plan
2. Regularly monitors sales and marketing strategy, programmes and production.
3. Actively participates in setting the sales and marketing strategy.
4. Makes a special point to participate in sales and marketing activities (i.e trade shows, fam trips, etc.).
5. Participates in the negotiation of trading contracts.
6. Ultimately approves all sales contracts.
7. Is actively involved in monitoring and making suggestions for the improvement of the delivery system of the hotel/resort.
8. Oversees the preparation of regular marketing segmentation reports demonstrating actual performance against budget and plan.

Other Areas of Responsibilities

1. Chairs daily morning briefings.
2. Chairs weekly management meetings.
3. Chairs weekly Executive Committee meetings/lunch.
4. Chairs quarterly departmental meetings with all line associates.
5. Performs other assignments as defined by the specific needs of the property or as directed by his/her superiors.
6. Supports the Corporate Social Responsibility program of the Group through the implementation of policies and programs that contribute to environment-friendly practices in the Group’s hotels and resorts.
7. Contributes to due diligence efforts and risk management activities for existing and future projects.
8. Leads and is responsible for the implementation of the internal talent development program.

Main Duties and Responsibilities

We are seeking an enthusiastic and dynamic individual to join us as our Recreation Attendant for the Resort. The incumbent will greet our guests with passion, showcasing their strong knowledge of our recreational activities. You will be overseeing the recreational facilities, ensuring safety, and providing excelling service to our guests.

Key Responsibilities

• Greet and assist guests at our recreational facilities, including pools, gym, and other leisure areas.
• Monitor guest activities to ensure safety and compliance with Resort policies.
• Provide information about available recreational activities, equipment, and services.
• Set up and maintain recreational equipment, ensuring all areas are clean and well-organized.
• Conduct regular inspections of facilities and equipment, reporting any maintenance or safety issues.
• Organize and participate in recreational activities and events for guests.
• Handle guest inquiries and requests promptly and professionally.
• Collaborate with other hotel departments to ensure a seamless guest experience.

Job Requirements

• Diploma, Higher NITEC or NITEC in Recreation Management, Hospitality Management, or a related field.
• Minimum 1 year of experience in recreational management, preferably in a luxury hotel or resort setting.
• Excellent interpersonal and communication skills, with a customer-centric approach.
• Knowledge of fitness and recreational activities, including swimming and wellness practices.
• Able to work flexible hours, including weekends and public holidays.
• Certification in First Aid and CPR is preferred.

Main Duties and Responsibilities

We are seeking an accomplished Assistant IT Manager to join us in Mandai Rainforest Resort by Banyan Tree.

The successful candidate will play a pivotal role in setting up, maintaining and enhancing the Resorts' IT systems. The candidate will be responsible for ensuring the operational stability and high service availability of our systems, for both guests and internal stakeholders.

Key Responsibilities

• Working with the IT Manager, the incumbent will set up and ensure that the Resort's IT systems, including our Hotel Management System, are updated based on the current release as guided by our corporate office.
• Manage any IT issues that may occur and pro-actively resolve them to minimize any downtime for guests and/or internal stakeholders. In performing this role, the Assistant IT Manager is to work with the IT Manager to recommend any improvements because of the occurrence.
• Assist the Resort’s guests with any system or technical-related matters. The incumbent would need to liaise with the Front-of-House team to respond to any guest-related IT requests.
• Ensure that our systems are protected by the necessary security procedures and protocols, including the timely revision of user access right and passwords for both the PMS and PC Network systems.
• Provide regular management reports and document all system activities (e.g. Maintenance Logs, Data Change Logs)
• Ensure the accuracy and computer audit trail of daily and monthly financial reports.

Job Requirements

• Possess a degree, diploma or equivalent professional qualification in Information Technology or a related field.
• At least 4 to 6 years of relevant IT experience, in a similar capacity. Proven track record in a similar property. Prior experience as part of a pre-opening team for a Resort will be an advantage.
• Excellent interpersonal and communication skills

Main Duties and Responsibilities

As the Seamstress for the Resort, you will be responsible for altering the Resort’s uniforms, linen and guest items, when necessary.

Key Responsibilities

• Perform alterations, repairs, and maintenance on Resort’s linens, uniforms, and guest clothing.
• Maintain and organize sewing supplies and equipment, including fabrics, threads, needles, and sewing machines.
• Perform sewing of new uniforms when required.
• Monitor inventory levels and order supplies as needed to ensure an uninterrupted workflow.
• Inspect all textiles and garments for quality and consistency, ensuring that all work meets the Resort’s high standards.
• Address any issues or discrepancies with repaired or altered items and make necessary adjustments.
• Keep accurate records of all alteration and repair requests, including details of work performed and completion dates.
• Manage and track any special or urgent requests, ensuring timely completion and delivery.

Job Requirements

• 1 – 2 years of similar experience, preferably in a luxury hotel or resort setting.
• Proficiency in using sewing machines and other garment alteration tools.
• Strong attention to details and meticulous with high standard of craftmanship.

Main Duties and Responsibilities

We are seeking talented and experienced Spa Therapists to join our Spa team here in Mandai Rainforest Resort by Banyan Tree. Our therapists will be our ambassadors to uphold Banyan Tree’s standard of excellence by delivering outstanding spa treatments, and providing personalized, high-quality treatments amidst in the luxury of our Spa treatment rooms

Key Responsibilities

• Treatments – To provide a full spectrum of spa treatments including body massages, body treatments, body wraps etc. In doing so, you would use Banyan Tree’s range of high-quality products and techniques, with the aim of providing our guests with an exceptional and memorable experience
• Spa Operations – you will ensure that our Spa lives up to the standards benefitting our brand by ensuring the cleanliness and presentation of the premise. This includes looking into housekeeping matters such as replacing soiled linen and other related duties.
• Guest Services – drive guest experience by ensuring our treatment rooms adhere to brand standards in terms of temperature, ambience etc. In performing this role, you will need to always maintain adequate product supplies.

Job Requirements

• Must have a recognized professional certification (e.g WSQ Certificate in Spa Services, CIBTAC Diploma in Spa Therapy, relevant NITEC courses) or equivalents qualification
• Experience in a similar capability, and in an establishment of a similar standing.
• Excellent knowledge of spa operations, spa management, treatments and other related aspects
• Strong interpersonal, communication and organizational skills.

Main Duties and Responsibilities

We are seeking a Housekeeping Supervisor to be part of the team in Mandai Rainforest Resort by Banyan Tree. The incumbent will be responsible for ensuring that our Resort meets the exceptional standards of cleanliness which is expected of our brand.

Key Responsibilities

• Operations: Oversee and where necessary, undertake the cleaning and maintenance of public areas, including lobbies, hallways, restrooms, meeting rooms, and other common spaces. Such tasks include but are not limited to sanitizing, dusting, cleaning and other related duties.
• Safety and Compliance: As part of the role, you will be responsible for ensuring adherence to all safety procedures and guidelines. This includes internal Resort policies as well as any statutory regulations.
• Supply and Inventory Management: Monitor and manage our inventory of cleaning supplies. You will need to work with the team to ensure that supplies are adequate and to minimize wastage.
• Team Supervision: Supervise, guide and mentor a team housekeeping staff.

Job Requirements

• Professional certification in Hospitality / Hotel Management or an equivalent professional qualification in a related field.
• 3 to 5 years’ experience in a similar capacity, preferably in a property of similar standing.
• Strong interpersonal, leadership and communication skills.

(Staff Benefits)

✔ Shuttle service from MRT stations (Springleaf, Choa Chu Kang, Ang Mo Kio, Khatib)

✔ Daily meals provided

✔ Medical benefits provided

✔ Attractive bonus incentives

We regret to inform that only shortlisted candidates will be contacted.

Main Duties and Responsibilities

We are seeking an accomplished and highly service-oriented individual to join us as our Concierge Supervisor.

Key Responsibilities

Guest Service Excellence:

• Monitor and ensure the delivery of exceptional service to all our guests, handling complex and high-profile requests with professionalism and discretion.
• Address and resolve guest concerns and complaints promptly, striving to exceed their expectations and enhance their stay

Operational Management:

• Oversee daily concierge operations, including managing guest requests, reservations, and special arrangements.
• Ensure efficient use of resources and adherence to departmental policies and procedures.

Team Supervision:

• Supervise and coordinate the activities of the concierge team, ensuring adherence to the Resort’s service standards and operational procedures.
• Provide training, guidance, and support to concierge staff, fostering a high-performance culture and enhancing team skills.

Job Requirements

• Diploma in Hospitality or equivalent professional qualification
• 3 – 5 years of experience in Guest Relations or similar, preferably in a luxury hotel or resort setting, with at least 1 year in a Supervisory role.
• Able to handle high-pressure situations with professionalism.
• Strong leadership and management skills.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication skills.