Total 2 job vacancies by Kstar Entertainment One Pte. Ltd.

Responsibilities:

· Provides a positive customer experience with fair, friendly, and courteous service

· Familiar with POS system

· Assists in phone and online booking and WhatsApp reservations;

· Handle walk-in customers enquires and complaints

· Karaoke room allocation and arrangement

· Register all check-in customers

· Ensure all cash amounts are accurate at the beginning and at the end of every work shift

· Maintain a safe and clean environment

· Ability to work unsupervised and produce quality work

· Communicate effectively with team members and management

· Ensure a neat and tidy appearance

· All other ad-hoc duties assigned by outlet manager

Requirements:

· Preferably 2-year working experience in KTV/Restaurant Service/Retail or equivalent

· Proactive and good communication skills

· Service-oriented

· Team player

· Able to work shifts

· Able to work on weekends and PH

· Willing to learn new software systems required for work

· Knowledgeable in Point of Sales (POS) is an advantage

· Good in oral and written communication

Job description:

• Oversee outlet’s daily business operations
• Lead, assign, schedule, coach, counsel and discipline employees
• Monitor and control expenses according to allotted budget
• Contribute operations information and recommendations to strategic plans and reviews
• Prepare and complete action plans; meet customer-service standards
• Leading the team members to deliver the highest quality of service to the guests
• Responsible for the profitability of the outlet and preparing weekly reports for the management
• Handle escalated complaints and report all issues and complaints to the company
• Performs outlet-level support functions including customer service, scheduling, day to day operations, cashiering, loss prevention, maintenance and back-office support
• Make hiring and terminations recommendations to management
• Conduct weekly meeting with supervisor & team members

Required skills and qualifications:

• At least five or more years of proven success in an operations management role preferrable service line filed
• Excellent communication skills.
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Knowledge of business process and functions and outstanding leadership skills
• Ability to work with details and time-sensitive issues
• Good decision-making skills and response to high pressure situations