Total 5 job vacancies by Kddi Asia Pacific Pte. Ltd.

Job Description
1) Solution Design & Consultancy (Security) :
a. Understand and articulate layered security approaches across endpoint, network, cloud, and application layers.
b. Explore, evaluate, and recommend existing and emerging security products.
c. Conduct Proof of Concept (POC) testing and drive productization of validated solutions.
d. Provide technical consultancy and advisory services to clients on security best practices.
(The person might be required to perform Solution Design or Consultancy for other products which department currently carries [for example: Managed Service for LAN infra]).

2) Presales Support
a. Collaborate with sales teams to identify customer requirements and propose tailored security solutions.
b. Deliver technical presentations, demonstrations, and workshops to prospects and clients.
c. Assist in RFP/RFI responses and solution proposals.

3) Sales Enablement
a. Train and enable sales teams with technical knowledge of security offerings.
b. Develop presales collateral such as solution briefs, architecture diagrams, and competitive positioning.

4) Sales Enablement
a. Train and enable sales teams with technical knowledge of security offerings.
b. Develop presales collateral such as solution briefs, architecture diagrams, and competitive positioning.

Job Requirements
1) Minimum 5 years of experience in a Security Service Provider or equivalent role.
2) Strong exposure to:
a. Microsoft O365 Security (Defender, Purview, etc.)
b. Network Security (SASE, firewalls, intrusion prevention, zero trust frameworks)
c. Cloud Security (AWS, Azure, GCP security controls)
3) Proven experience in conducting POCs and transitioning validated solutions into productized offerings.
4) Excellent communication and presentation skills for both technical and non-technical audiences.
5) Ability to work cross-functionally with sales, product, and delivery teams.
6) Bachelor’s degree in IT, Engineering, or related field.

Job Description

• Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)
• Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up
• Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary
• Contribute and maintain a knowledge base of frequently asked questions and solutions.
• Vendor coordination for customer onsite support when necessary
• Adhere to data center routine and security procedures
• Working in a rotating shift schedule to ensure 24x7 coverage

Requirement

• Customer service orientation and interpersonal skills
• Excellent verbal and written communication skills
• Knowledge of IT infrastructure and networking concepts
• Good technical aptitude and problem-solving skill
• Ability to work independently and as part of a team

Added Advantage

• ITIL 4 certification
• CCNA certification
• Experience with Cyber Security
• Experience with service desk ticketing systems or monitoring tools.
• Experience with cloud technologies
• Knowledge of Japanese language to communicate & support business operations in the Japan market.

We are seeking a Network Infrastructure Subject Matter Expert (SME) to play a key technical leadership role in driving advanced infrastructure initiatives across data center, cybersecurity, and AI-enabled platforms.

This role sits at the center of our next growth phase, supporting large enterprise customers and strategic transformation projects by delivering high-value infrastructure architecture, consulting, and solution design beyond traditional system integration.

Job Description

• Design and improve secure, scalable, and reliable network and data center infrastructure for enterprise environments.
• Lead technical decisions for complex enterprise projects and support sales teams with solution design.
• Design secure network architectures using SASE and Zero Trust concepts.
• Design and advise on infrastructure that supports AI workloads and AI adoption.
• Build internal expertise by sharing knowledge and reducing reliance on external consultants.

Job Requirements

• Strong experience in network and data center infrastructure design, build, or operations
• Proven background designing enterprise-scale network architectures
• Hands-on knowledge of hybrid cloud environments
• Solid understanding of secure network and cybersecurity architecture
• Ability to work in a global, multi-cultural environment
• Business-level English communication skills

Added Advantages:

• Data center transformation or modernization project experience
• Exposure to AI infrastructure or data platform design
• Experience with SASE / Zero Trust architectures
• Experience in technical consulting or pre-sales roles

Job Description

• Case Management: Assess incoming cases, engineer assignment, and monitor resolution progress.
• Internal & Cross-Department Coordination: Handle internal escalations, provide guidance, and collaborate with other departments.
• Escalated Case Support: Manage complex or irregular cases caused by urgency, manpower shortages, or incomplete information.
• Incident Response & Complaint Handling: Lead incident response efforts and address customer complaints professionally.
• Process Improvement: Streamline internal processes (e.g., subscription validity misalignment) and implement best practices.
• DX Initiatives: Drive or initiate digital transformation projects to enhance customer and employee experience.
• Service Quality Control: Conduct regular checks on due diligence daily tasks and implement corrective measures.
• Sales Support: Handle inquiries from new customers or renewal requests, collaborating with sales teams.
• KPI Planning & Management: Define, execute, and monitor KPIs for the support team, ensuring alignment with organizational goals.
• Staff Performance Management: Set individual KPIs, conduct appraisals, and provide coaching to improve performance.
• Service & Product Design: Contribute to service and product design planning, leveraging customer feedback and support insights.

Job requirements

• At least 10-15 years of experience IT Industry with a minimum of 5 years of managerial experience.
• Proven experience in technical support management.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage cross-functional teams and complex escalations.
• Experience working in a customer-facing role.
• Strong Experience in carrier Network Architecture and Telecom Delivery Environment will be a plus point.
• After working hour support: to handle remote coordination for emergency or high priority cases
• Bachelor’s degree in IT, Engineering, or related field.

We are seeking a Network Infrastructure Subject Matter Expert (SME) to play a key technical leadership role in driving advanced infrastructure initiatives across data center, cybersecurity, and AI-enabled platforms.

This role sits at the center of our next growth phase, supporting large enterprise customers and strategic transformation projects by delivering high-value infrastructure architecture, consulting, and solution design beyond traditional system integration.

Job Description

• Design and improve secure, scalable, and reliable network and data center infrastructure for enterprise environments.
• Lead technical decisions for complex enterprise projects and support sales teams with solution design.
• Design secure network architectures using SASE and Zero Trust concepts.
• Design and advise on infrastructure that supports AI workloads and AI adoption.
• Build internal expertise by sharing knowledge and reducing reliance on external consultants.

Job Requirements

• Strong experience in network and data center infrastructure design, build, or operations
• Proven background designing enterprise-scale network architectures
• Hands-on knowledge of hybrid cloud environments
• Solid understanding of secure network and cybersecurity architecture
• Ability to work in a global, multi-cultural environment
• Business-level English communication skills

Added Advantages:

• Data center transformation or modernization project experience
• Exposure to AI infrastructure or data platform design
• Experience with SASE / Zero Trust architectures
• Experience in technical consulting or pre-sales roles