About the job
You will work closely with the Customer Relations team and the Home Furnishing Business to create a positive customer experience. You do this by providing professional knowledge sharing with the IKEA Services Furniture Assemblers and Kitchen Installers enabling a seamless development on measurement, assembly and installation services.
Your assignment
· Responsible for ensuring that the IKEA storeprovide the best furniture assembly services, so that customers get a successful shopping experience.
· Full understanding of "IKEA basic work knowledge", to maintain a friendly attitude at customer place
· Provide customers with professional, fast and friendly full range of furniture assembly services including delivery of our IKEA items to customers’ places.
· Ensure that all the items loaded are accurate, the packaging is not damaged, the installation drawings are clear toconfirm the orderly installation services
· Clearly inform the customer installation in professional and friendly manner to the customer to confirm the installation of goods
· Ensure that all the measured data is accurate, the picture is clear, the key parts of the logo clearly in place
· Clearly inform the customer measurement procedures, professional and friendly to introduce IKEA products and design concepts
· Always treat customers' advice or complaintsefficiently and efficiently to ensure service quality of service providers
Your profile
· Have at least one or two years of Assembly and Installation experience
· Have the ability to use and maintain power tools
· Experience working in a fast-paced and future-oriented environment.
· Understand and meet customer's current and future needs and expectations.
· Have a positive working attitude and be able to work under pressure.
· Have good communication skills
· Hold Class 3 & 4 driving license.