Total 3 job vacancies by Htm Medico Pte. Ltd.

RGENT HIRE: Telemarketer (3-Month Contract) – AED Solutions

Contract Period: Immediate start – 3 months (Potential for extension)

Ideal Candidate:

✔ Prior telemarketing/call center experience preferred (fresh grads with confidence may apply)
✔ Fluent in English
✔ Persuasive communicator who thrives on targets
✔ Able to commit to full office hours (e.g. Mon-Fri, 9AM-6PM)

Your Mission:

• Make 60-80 outbound calls/day to healthcare facilities, corporates & schools
• Educate prospects on life-saving AED products
• Qualify leads & schedule demos for sales team
• Update EXCEL spreadsheet with call outcomes

Why This Role?

• Quick onboarding – 1-day product training
• Performance bonuses – Earn extra for hitting targets
• Gain medical industry knowledge
• Potential extension for top performers

Work Location: In person

Job Description & Requirements

The Admin Executive will be responsible for administrative matters and processing of customer orders, ensuring accuracy and timeliness. He or she will work closely with the Sales and Customer Service teams to ensure customer satisfaction. The ideal candidate will have excellent communication and organizational skills, and be able to work independently with little supervision.

Duties & Responsibilities

• Handle incoming phone call
• Support the office and sales team in daily administration works such as filing of documents, data entry, generating of sales report, and responding to queries from sales team, customers and vendors.
• Answer customer inquiries regarding order status, changes, or cancellations in a professional and timely manner
• Investigate and resolve customer complaints related to orders
• Process customer orders accurately and efficiently in our order management system
• Book and schedule technician to fulfill the order
• Work closely with other departments to ensure that orders are fulfilled correctly and in a timely manner
• Monitor inventory levels and communicate stock shortages to appropriate parties
• Maintain up-to-date knowledge of company products and services
• Follow all company policies and procedures
• Adhere to strict confidentiality standards
• Handle sensitive customer information with care
• Assist with special projects as needed

Job Type: Full-time

Work Location: In person

Job Summary

You will manage maintenance contracts by liaising with customers on contract renewals and consumables, scheduling service dates and coordinating technicians. You will also handle sales enquiries, prepare quotations, and support any adhoc projects.

Responsibilities

• Track and oversee all existing maintenance contracts to ensure timely service delivery
• Schedule maintenance appointments with customers when maintenance is due
• Coordinate with technicians to perform scheduled maintenance tasks
• Liaise with accounts to invoice maintenance jobs promptly after completion
• Email and follow up with customers to reorder consumables such as pads and batteries after expiry
• Email and follow up with customers to obtain new purchase orders or signed quotations for contract renewals before expiry
• Handle incoming phone calls and respond to sales enquiries professionally
• Handle incoming phone call, sales enquiries and prepare sales quotation
• Support and complete any ad hoc projects assigned

Requirements

• Patience and attentiveness when interacting with customers
• Strong team player with excellent interpersonal and communication skills
• Ability to remain calm under pressure and resolve conflicts with professionalism
• Good time management skills
• Proficient in computer applications, including Microsoft Office
• Experience working in customer support roles
• Minimum GCE ‘A’ Levels or Diploma