Exiger’s Diligence team in APAC is seeking highly motivated and inquisitive individuals to join us in making the world a safer place to do business.
We are looking for resourceful, driven professionals with a mix of due diligence expertise and customer service abilities to be based in Exiger’s Singapore office, where we deliver top-notch due diligence product to our clients in APAC.
In this position, professionals will develop hands-on skills on due diligence research and extensive knowledge on the full suite of Exiger’s product offerings, and assist in the daily client success processes.
This is a unique opportunity, as part of an exceptional team and fast-growing company, to make an impact and to achieve broader leadership responsibilities and career trajectory. In this role, you will have a path to manage client relationships directly.
Key Responsibilities
- Gain extensive knowledge and skills in due diligence research, and the ability to write clear, concise, and thorough reports for clients (Trainings will be provided)
- Identification of pertinent information and development of useful insights into the subject
- Possess familiarity with Exiger APAC team’s portfolio of client accounts, their stakeholders, and their needs/project scopes.
- Manage the daily case take-in from assigned client accounts as well as oversee the product delivery process to ensure reports are delivered on time, providing superior client experience across all client engagements
- Work closely with Staffing and other stakeholders to ensure sufficient resources are assigned to projects in order to meet clients’ expectations and deadlines
- Coordinate with relevant functions to ensure client needs are communicated and expectations are met accordingly.
- Conduct final review before deliveries
- Coordinate with and support other functions, such as Training, to enhance existing methodologies and processes (e.g., updating or developing scope-specific or client-specific training materials for team members) to ensure client requirements are consistently met
- Actively exploring alternative options in scope or delivery options to meet client expectations, exhausting all options to win engagements
- Evaluate and disseminate clients’ feedback, activity, and pipeline to appropriate stakeholders, assist with the resolution thereof and address with clients
- Act as an Exiger Diligence brand ambassador by exhibiting positive and professional behavior both internally and externally
- Educate clients on Exiger Diligence updates, products, scopes, and processes, as needed
- Support discussions with relevant stakeholders on opportunities or requests, including assisting with the development of presentations, proposals, and vendor metrics
- Participate in and support calls with clients to discuss new projects or to present findings as needed, setting a collaborative tone to engage clients from a consultative mindset
- Engage in client development with local clients in APAC
Knowledge & Skills
The professional should have qualities including but not limited to the below:
- Professional fluency/proficiency in English
- Professional fluency/proficiency in a second Asian language such as Chinese, Bahasa, Thai, Korean, Vietnamese, or other Asian languages a plus
- Strong customer service orientation
- Proficiency in working with Microsoft Office software including Word
- Excellent writing skills
- Rigorous attention to detail
- Superior comprehension and analytical abilities
- Excellent logical thinking
- Ability to work in fast-paced and self-driven environment
- Organizational and time management competency
- Ability to manage and prioritize several projects and assignments simultaneously
- Ability to collaborate vertically and horizontally across the organization
- Basic knowledge of legal system and politics in jurisdictions such as China, Malaysia, Singapore, or Indonesia a plus
- Interest in and understanding of current events, international affairs, financial regulations, economics and/or finance a plus
Professional Experience Required
- Bachelor’s degree required
- We strongly value your experience in the due diligence industry or the client service space
