Total 75 job vacancies by Encora Technologies Pte. Ltd.

Experience Required

• 4–6 years hands-on experience in:
• Java, Spring Boot, Microservices
• Angular (UI)

Databases: MySQL, NoSQL, MariaDB

• Knowledge of:

• Test Driven Development (TDD)

  CI/CD pipelines

• Good understanding of software engineering best practices

2. Scope of Work Java Full Stack Developers who will be responsible for:

• Designing, coding, testing, and deploying scalable enterprise applications.
• Working on backend microservices and front-end Angular components.
• Participating in Agile ceremonies, code reviews, and CI/CD processes.
• Ensuring robust, maintainable, and secure code delivery for banking applications.

3. Deliverables

• Fully functional code modules as per sprint schedules.
• Technical documentation and unit test coverage.
• Support during SIT/UAT cycles.
• Fixes and enhancements as requested by the project team.

Responsibilities:

Asset and Liability Management application

• Plan technical deliverables (including system enhancements and upgrades) to meet project requirements within the allocated budget and schedule.

• Collaborate across multiple application teams to manage technical dependencies and oversee the development of required enhancements.

• Plan, monitor, and manage risks and issues related to technical delivery.

• Provide regular technical delivery status updates to the Project Manager (PM), Program Manager, and Team Lead.

• Partner with System Analysts, Functional Business Analysts, and SMEs to gather, understand, and finalize functional and technical requirements.

• Provide system inputs during the specification phase (e.g., effort estimation, high level delivery plan, impact assessment).

• Work closely with Architects and Development Leads to ensure solution design adheres to enterprise architecture principles, security, and control standards.

• Partner with the Test Manager to ensure successful completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance/load testing, and application security testing with high quality outcomes.

• Prepare and manage the technical implementation plan across application teams, coordinating activities to ensure smooth production cutover and effective post implementation support.

• Escalate issues that may impact the project schedule in a timely manner and propose viable workarounds or resolutions.

Requirements:

Education:

• Bachelor's degree in Computer Science, Engineering, or a related field.

• Relevant professional or technical certifications are advantageous but not mandatory.

• Strong knowledge of SAS tools and SAS development background; experience with SAS Viya is preferred.

• Working experience on Linux platforms is preferred.

Leadership & Soft Skills

• Experience leading technical delivery teams in complex enterprise environments.

• Strong stakeholder management skills, especially when engaging senior RISK management stakeholders.

• Strong communication skills with both technical and non technical stakeholders.

• Results driven, proactive, and able to manage concurrent initiatives in fast paced environments.

Technical Skills & Experience

• Strong technical knowledge of SAS and Linux platforms.

• Good business domain knowledge in at least one area (e.g., Treasury, Retail Banking).

• More than 15 years of proven experience in developing and delivering global or regional IT capabilities within a multinational or regional organization, with experience in managing budgetary responsibilities.

• Over 8 years of leadership experience managing IT delivery teams.

• Strong communication skills with technical stakeholders.

• Experience in the banking industry is preferred.

• Experience in implementing large scale, high availability applications or leading major project implementations.

• Knowledge and experience with service oriented technologies.

• Results oriented with a strong focus on delivery.

• At least 8 years of hands on systems development experience, including coding, creating functional and technical specifications, system development, and testing.

• Solid understanding of the software development lifecycle (SDLC).

• Highly effective in communicating with technical stakeholders and proficient in communicating with non technical stakeholders.

• Strong problem solving skills, analytical capabilities, systems thinking, and solution design skills.

Key Domain/ Technical Skills
• SAS and Linux platforms.

• Business domain knowledge in at least one area (e.g., Treasury, Retail Banking).

• Solid understanding of the software development lifecycle (SDLC).

Key Responsibilities:

• Clean, transform, and maintain structured and unstructured datasets

• Develop efficient data pipelines and workflows to support analytics and reporting

• Build, test, and deploy dashboards for operational and management insights

• Collaborate with analysts, engineers, and business users to understand data requirements

• Ensure data accuracy, integrity, and consistency across systems

• Implement best practices for data governance, quality, and documentation

• Troubleshoot data issues and optimize data processes for performance and reliability

Requirements:

• Must be a Singapore Citizen

• Must be able to obtain Singapore MSD security clearance CAT1

• Bachelor’s degree in Computer Science, Data Engineering, Information Systems, or a related field

• Shall have at least two (2) years’ experience in building and optimising data pipelines, architecture and datasets using DI/ETL technology (e.g., Informatica, Talend).

• Strong experience in data cleaning, transformation, and pipeline development

• Proficiency with SQL and at least one programming language such as Python

• Experience with dashboarding tools such as Power BI, Tableau, or similar

• Familiarity with data warehousing concepts and ETL/ELT frameworks

• Strong problem solving skills and attention to detail

• Ability to work independently and collaboratively in a fast paced environment

Preferred Qualifications:

• Experience with cloud platform such as AWS

• Knowledge of data modeling and workflow orchestration tools

• Experience in multiple data source support (e.g., flat files, SQL database, SAP database, PostgreSQL database, unstructured data not limited to text, documents, images, digitalised video, digitalised audio, sensor data) would be advantageous.

Responsibilities:

• Work with infrastructure team to prepare servers for application installation.
• Prepare the SIT/UAT/Production environment setup, control-M job, R2W, sftp file transfer, Connect Direct, etc
• Independently install, configure and integrate software packages and programs based on product user guide manual ie. SSM VSS policy files, DN Proview SDEJ, Unisys CTL and SVS applications.
• Facilitate root cause analysis of system issues working with vendors and T&O colleagues from GIPS and TCOE in SIT and RORC in UAT testing.
• Involve in problem root cause analysis, review issue scenario and/or perform unit testing or issue simulation, where applicable.
• Able to understand complex and technically challenging system issues
• Development of process documents following Bank’s standard process ie. SDM5
• Able to understand user requirements, functional specification and test design documents
• Make good logical decisions that support resolutions to technical challenges
• Provide comprehensive support to internal colleagues and vendors
• Compile timely, comprehensive and accurate documentation and reports as requested
• Possess up-to-date knowledge of technological developments in the banking industry
• Communicate effectively and professionally with internal and external parties
• Able and willing to communicate with T&O technical support colleagues, vendors and business users.

Requirements:

Education:

·       Bachelors’ Degree in Computer Science or related field.

·       At least 10 years’ relevant experience preferably in a Finance Institution.

Essential:

·       You must be the experienced developer, with good experience in system integration/interfacing.

·       You will typically be assigned to work on specific projects and is expected to support the Application Delivery.

·       Manager (ADM) in all relevant technical matters, end-to-end, within the project.

·       Depending on the project, your duties may include coding, scripting, building new systems (where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.

·       You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

·       You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.

Key job role is:

·      Perform IT service delivery and project implementation as well as service maintenance activities for ATM, CTL, SVS software applications and other ATM supporting information systems ie. Proview SEJ SoftwareDistribution and Electronic Journal, a Diebold Nixdorf (DN) product.

·      Support ATM, CTL, SVS vendor code deployment, Unit Test, SIT and UAT coordination, ATM setup problem diagnostic, issue trouble shooting support, production deployment and post implementation support.

Support WIN10 ATM platform, Vynamic Security Suite and VynamicView SDEJ upgrade project to buildnew infrastructure servers on Wintel 2022 and MS SQL 2022 DB platform.

Key Domain/ Technical Skills

·       In-depth Microsoft Windows Servers Platform and Desktop PC knowledge

·       ATM Network infrastructure configuration setup

·       MS SQL, VB, .NET framework

·       Batch script and online transaction processing (OLTP) programming knowledge in payment solution specifically in Automated Teller Machine (ATM) front-end channel

·       File transfer protocol such as Connect:Direct (C:D) and Tectia SSH SFTP

·       Cheque clearing processing and Signature verification authentication.

Responsibilities:

• Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.

• Plan & collaborate across different application teams to manage technical dependencies of the solution.

• Plan, monitor and manage risks/issues related to technical delivery.

• Provide status update related to technical delivery.

• Partner with System Analysts and Business Solution Specialist to collate, understand and finalize functional and technical requirements.

• Partner with Architects and Development Leads to ensure solution design complies with enterprise design principles, security and control standards.

• Partner with Development Managers in managing application teams to build the enhancements.

• Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results.

• Manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

Requirements:

Education:

• Bachelors’ Degree in Computer Science or related field.

• At least 5 years of experience in developing and delivering global/regional IT capabilities for a multi-national/regional company.

• At least 5 years of leadership experience in managing IT delivery teams.

• Strong technical knowledge and experience in CRM platforms (e.g Microsoft Dynamics).

Essential:

• Good business domain knowledge in CRM (Sales and Servicing).

• Experience in communicating with technical stakeholders .

• Experience in banking industry preferred.

• Experience in implementing large-scale, highly available applications or other large project implementation.

• Proven result-oriented person with a focus on delivery.

• Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience (in aggregate no less than 8 years).

• Good understanding and experience in software development cycle.

• Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders.

• Good problem solving, analytical, synthesis, system thinking and solutioning skills.

Key Domain/ Technical Skills
·       Microsoft SQL, ReactJS, Microsoft Dynamics 365 On Premise

Responsibilities

• Manage and analyse business requirements into a solution design, managing user requirements workshops and formulation of an overall solution design, modelling transactions through the system to ensure that the business requirements are met.
• Hands-on Techno-Functional role to analysis and propose solutions for business issues, technical strategical and tactical solutions, process changes and functional requirements.
• Work with different technology teams , Business Units and key personnel on project deliverables
• Collaborate with stakeholders on their priorities, needs as well as system improvements.
• Build a strong relationship and manage expectations with users and stake holders.
• Strong understanding of Technical Architect

Requirements
Experience working in the financial industry with strong experience core banking business as System or Business Analyst role

Previous experience and understanding on Agentic AI solution, GenAI and well equip to understand Agent Pattern, type and Model Context Protocol

Candidate must have fundamental understanding of Understanding of model architecture, prompt engineering, and fine-tuning

Experience in evaluating and integrating LLMs such as LLaMA, DeepSeek, OpenAI, Gemini, etc., into business processes

Other good to have skill sets OpenShift, RAG, Agentic AI and necessary workflows required to build Gen AI capability

Design and implement scalable Gen AI architectures and solution using necessary tools

Strong team player with excellent communication & inter-personal skills.

Strong problem solver who can question and understand proposed solutions and business drivers.

Strong organizational and leadership skills

Key Domain/ Technical Skills:

Understanding of Large Language Model, RAG, LangChain, Langraph, MCP, Python

Responsibilities

• Translate high-level requirements into detailed documentation within the organization's context

• Review and work with SA (System Analyst) on functional specifications and prepare flowchart

• Evaluate and analyse existing business processes and uncover areas for improvements

• Define detailed business processes, spanning both online and offline aspects

• Coordinate with various stakeholders in to get detailed requirements and ensure that they are met through proposed solution

• Work with the design team for requirements that require User Interface Design

• Consult Solution Architect or System Analyst for technical requirements

• Collaborate with GIS to ensure nonfunctional requirements effectively incorporate security requirements

• Support the business pilot/live functionally

• Review with Test Manager/Testers test cases and ensure requirements/solutions are tested.

• Clarifications on defects raised during testing and ensure correct classification on defects

• Impact assessments on Change request or scope creep

• Functional Specification Documents Operational Impact Assessment

• Detailed Test Case Review

• Requirement Traceability and Change Management Documentation

Requirements

Education:

• Bachelor's degree in IT, Finance, Economics, or a related field. An MBA or equivalent advanced degree is highly preferred.

Essential:

• Minimum of 8-10 years of progressive experience in the banking or financial services industry, with at least 3-5 years as a functional business analyst or system analyst preferred

• Proven track record of successfully managing complex projects and achieving strategic business objectives.

• Strong understanding of financial products, services, and market dynamics within the banking sector.

• Excellent communication, interpersonal and presentation skills, with the ability to influence and engage stakeholders at all levels.

• Demonstrated ability to think strategically, analyze complex problems, and develop effective solutions.

• Solid understanding of regulatory frameworks and compliance requirements within the financial industry.

• Proficiency in financial software and data analysis tools, and the SDM process and testing tools

Key Domain/ Technical Skills:
• Wealth or Private Banking experience

• Knowledge of the regulatory changes, especially in the sales & advisory process

• Strong knowledge of investment products

• Experience in designing end-to-end workflows

Responsibilities:

You will be part of PB platform delivery to ensure concise, coherent, consistent and quality delivery of the target business requirement.

· Responsible for the overall system analysis activities; ensures high quality deliverables and meeting project schedules.

· Address and resolve functional as well technical issues relating to the platform

· Ensure functional knowledge is propagated downward to the project technical and QA teams so that quality testing is conducted and followed through

· Support during testing phase of delivery to ensure the functional requirement is delivered as per FSD

· Engage with system vendors to ensure business requirements/functionalities are clear for delivery of FSD throughout the end-to-end project implementation phases

Requirements

· Experience in Temenos Wealthsuite product implementation is a must e.g. Version R23 or R24

· Minimum 3 years of hands-on working experience in TAP Core is a must

· Experience in delivery of Private Banking solution and hands-on experience on at least 2 end-to-end application delivery

· Implementation of Temenos TAP solution in a distributed bank’s ecosystem is desired

· Experience in TAP version upgrade is desired

· Experience in one of the TAP components like Wealth suite channels or WUI, WTX/ITX, Actuate, Odata is desired

· Experience in Unix/Linux shell scripting

· Experience in application solutioning as well as code review

· Experience in end-to-end application delivery management in ensuring quality delivery

· Experience in application delivery in ensuring full compliance of Bank’s policy and standard

Experience in working with DevOps and Continuous integration with good understanding of n-Tier application architecture concepts

Key Domain/ Technical Skills

· Private Banking, portfolio management

Temenos Triple A Plus

Responsibilities:

Stakeholder & Communication Management

• Lead end‑to‑end engagement across business, technology, and vendor partners, covering planning, governance, communications, budgeting, resource alignment, and change management.
• Manage stakeholder expectations through structured governance forums and transparent communication.
• Deliver clear, concise, and effective executive‑level updates on project milestones, risks, dependencies, and delivery progress.
• Provide comprehensive status reporting across GTO and business leadership, ensuring alignment on deliverables and timelines.

Process, Analysis & Delivery Execution

• Drive end‑to‑end delivery of complex, multi‑business‑line initiatives in alignment with strategic objectives and SDLC and stage‑gate standards.
• Own the full project lifecycle (Waterfall, Agile, Hybrid), including planning, governance, execution, and tracking against time, scope, and budget.
• Translate business needs into detailed functional and non‑functional requirements, user stories, and process documentation; design clear as‑is and to‑be journeys.
• Coordinate across business, operations, and technology teams to manage dependencies, risks, issues, and scope changes effectively.
• Maintain high‑quality delivery through disciplined tracking of progress and upkeep of RAID (Risks, Assumptions, Issues, Dependencies) artifacts.
• Collaborate with Product Owners, System Analysts, and Design teams to refine backlogs, support UI/UX requirements, and validate technical feasibility.
• Support test strategy, test planning, and operational readiness to ensure seamless go‑live and adoption.
• Drive post‑implementation benefits realization and support continuous improvement initiatives.

Requirements:

Project & Delivery Leadership

• End‑to‑end program management experience, including budget ownership ($5–$30M), risk management, and dependency/critical path oversight.
• Proficient across Waterfall, Agile, and Hybrid delivery models with strong SDLC governance.
• Ability to manage multiple concurrent priorities and deliver under pressure.
• Strong delivery discipline: governance, requirement clarification with technical teams, quality user stories, readiness planning, and support across testing cycles.

Education & Certifications

Bachelor’s degree in a relevant field. PMP or PRINCE2 certification preferred.

Key Domain/ Technical Skills:

Domain Expertise

• 10+ years of experience in banking, specifically across retail lending products and credit cards

• Strong background in credit origination, collections, credit risk portfolio management and credit bureau reporting

• 5+ years of deep expertise in retail credit, including:

o Credit risk management (underwriting, credit decisioning, early warning, collections)

o Credit portfolio monitoring (scorecard development, risk segmentation, limit setting)

Technical & Functional Skills

• Ability to translate high level business needs into detailed functional and non functional requirements.

• Skilled in designing end to end credit management processes, customer onboarding journeys, and risk portfolio management integrated workflows.

• Strong understanding of credit systems, decision rules and scoring engines, and their integrations across enterprise processing systems

• Proven experience leading and delivering large scale Retail Credit system implementation programs.

Responsibilities:

Project Coordination:

• Coordinate project schedules, timelines, and resources.
• Track project / project’s deliverables progress and report to the Project Manager / Team.

Financial Management:

• Track and manage project expenses, including forecasting and budgeting.
• Process and track project-related invoices, payments, and expenses.
• Provide regular financial updates to the Project Manager and stakeholders

Contract Management:

• Maintain project contracts, including but not limited to vendor contracts such as Master Service Agreement, Statement of Work/Work Order, client agreements, and partnership agreements.
• Maintain accurate and up-to-date contract documentation.

Resource Management:

• Assist with sourcing / hiring of new resources including liaising with suppliers on requirements, arrangement of interviews etc
• Manage resource renewals; Ensure timely renewals and notifications
• Facilitate resource onboarding / offboarding formalities
• Maintain resource records

Communication:

• Act as a liaison between project team members, stakeholders, and clients.
• Respond to project-related inquiries and requests.

Administrative Support:

• Provide administrative assistance to the Project Manager/Team, including scheduling meetings, making travel arrangements, and preparing meeting materials.
• Coordinate information for adhoc RFI requests

Documentation/ Data Management:

• Maintain accurate and up-to-date project documentation, including key project artefacts, project plans, status reports, and meeting minutes.
• Ensure all project documents are properly stored and easily accessible.
• Track and update project / resources’ data and/or metrics to facilitate higher management’s analysis and review for decision making.

Requirements:
• Degree in Business Administration/ Banking/ Finance / Project Management or a related field

• Minimum 3 years of IT Project Support experience, preferably in banking/financial industry or other highly regulated industries.

• Have a good understanding of Project Life Cycle and basic understanding of project methodologies such as waterfall and agile.

• Innovative and have past track records of introducing process improvement.

• Very strong organisational and analytical skills, is meticulous with details.

• Highly-motivated self-starter and strong team player and able to work with a high degree of autonomy.

• Excellent communication / interpersonal skills and able to communicate well with senior stakeholders.

• Good attitude, coachable and able to maintain a high degree of confidentiality with the information handled during the course of work.

• Able to multitask, work in a fast paced environment, handle high degree stress and meet deadlines.

Key Domain/ Technical Skills:
·       Advance knowledge of MS Word, Excel, PowerPoint and SharePoint.

Responsibilities:

• The primary work comprises of requirements analysis and translating them into system specifications, mapping design and solutions, conducting SIT, supporting UAT and supporting post implementation.

• Design and document system in accordance with Company’s Systems Development Methodology (SDM). Example: Functional Specifications, Design Specifications, SIT Scripts, etc.

• Working closely with Business Units, users and technology teams to understand requirements, analyse business processes, identify gaps and solutions.

• Collaborate with Functional Business Analysts (FBA) and technical teams to design and help implement enhancements, new features, address and fix any current issues.

• Facilitate communication between stakeholders when necessary and track progress on action items.

• Instruct colleagues and key stakeholders on how to use system through demos, training programs and documents

Requirements:

Education:

• Bachelors’ Degree in Computer Science or related field.

• At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• Analytical skills. Able to analyse data, requirements and gaps to review and identify areas for improvements and solutions

• Attention to detail. Able to identify any potential errors, discrepancies and problem areas

• Good communicator. Has strong written and verbal communication skills. Able to explain complex terminology and issues in layman’s terms when communicating in person or in documentation

• Interpersonal skills. Possesses ability to build good working relationships with various stakeholders. Able to be patient and active listener.

• Time management. Must manage time effectively to meet deadlines.

•Proactive and Team player. Can actively track deliverables, follow up with teammates proactively and collaborate with colleagues when needed.

Key Domain/ Technical Skills

• Technical skills. Has advanced MS Office knowledge like PowerPoint for presentation, Word for documentation, Excel for data analysis or computing, etc.

• Documentation. Strong writing skills and presentation.

• New system development. Know-how in new system development or project implementation environment.

Responsibilities

1. Manage and execute SIT, UAT and Production deployments for Customer Mgmt and Credit Origination applications across countries

2. Perform infrastructure setup, configuration, and validation for testing and production environments.

3. Provide support for maintenance activities including upgrades, patch management, and capacity enhancements for Customer Mgmt and Credit Origination applications across countries.

4. Troubleshoot and resolve issues encountered during SIT and UAT testing phases.

5. Maintain and enhance the testing environment by developing and managing automated monitoring scripts and tools.

6. Support and troubleshoot SIT/UAT deployments leveraging DevOps pipelines and Aldon tools.

7. Collaborate with application development, QA, and infrastructure teams to ensure seamless deployment processes.

8. Document deployment processes, troubleshooting steps, and environment configurations for knowledge sharing and continuous improvement.

9. Ensure adherence to deployment schedules and minimize downtime during production rollouts.

10. Identify areas for process improvement and automation within the deployment and testing lifecycle.

11. Provide on-call support during critical deployment windows and address post-deployment validation issues

Requirements

1. Strong hands-on experience in Unix/Linux system administration, including installation and configuration and troubleshooting of JBoss AppServer, JBoss WebServer and Apache.

2. Hands-on experience in setting up SSL encryption, JBoss Vault, Oracle wallet and related security setups

3. Solid understanding of automation and Continuous Integration/Continuous Deployment (CI/CD) pipelines, with hands on experience in tools such as Jenkins, Aldon, Ansible, and container management technologies

4. Proficient in scripting with UNIX Shell Scripting and Groovy for automation and operational support.

5. Experience with environment management, infrastructure provisioning, and deployment processes.

6. Experience in Release Management, including planning, coordination and execution of release activities.

7. Demonstrated leadership and collaboration skills, with experience in leading or mentoring technical terms.

8. Working experience with middleware technologies such as IBM MQ, Connect:Direct, FTP/SFTP; familiarity with Oracle Databases operations is a plus.

9. Good understanding of networking concepts, protocols, and troubleshooting.

10. Prior working experience in banking or financial services environments is highly preferred.

11. Strong work ethic with a proactive, ownership-driven approach.

Key Domain/ Technical Skills:

JBoss/ Unix/Linux/Oracle, Dynamics CRM, Continuous Integration/Continuous Deployment (CI/CD)

Required Skills:

- PMO Experience of 3-6 years

- Ability to focus on details while maintaining awareness of overall goals, manage multiple tasks at once, and meet tight deadlines.

- Excellent written communication and presentation skills, proficiency in PowerPoint and Excel, with the ability to create executive-level decks on short notice.

- Systematic, persistent, and tenacious in following up with various parties, including senior stakeholders, to achieve project and program objectives.

- Strong attention to detail and accuracy, especially in preparing executive-level presentations and reports.

- Understanding of IT infrastructure skills.

Responsibilities

Operational Support & Reporting

·      Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management).

·      Deliver ad hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights.

·      Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision-making.

·      Maintain reporting cadences and data quality standards; automate recurring reports where feasible.

·      Support process standardization and governance across technology operations, including documentation, templates, and SOPs.

Audit & Risk Management

• Manage internal and external audits and reviews, including GRC updates, RFIs, and audit observations.
• Provide risk oversight and governance for technology domains.
• Lead audit readiness activities: evidence management, engagement coordination, remediation tracking, and closure.
• Monitor risks and track resolution of issues from breaches, incidents, reviews, and inspections; ensure timely updates and escalations.
• Maintain knowledge artifacts: playbooks, control catalogs, FAQs, and micro-learning content.

Digital Workplace & Vendor Management

• Oversee TPRA, vendor management, BCM, annual KRCSA, and risk reduction initiatives.
• Manage technology asset lifecycle (hardware, software, licenses): refresh planning, obsolescence tracking, and decommissioning.
• Coordinate procurement operations and vendor/contract enablement: intake, sourcing, onboarding, renewals, and compliance.
• Partner with Vendor Management to track performance, SLAs, and contract obligations; support third-party risk assessments.

Technology Governance & Vulnerability Management

• Oversee vulnerability management, remediation, and ISRA renewals.
• Liaise with application domains on ORSA submissions, including obsolescence scope, budgeting, and delivery timelines.
• Act as liaison for Tech Obsolescence task force and provide reporting.
• Manage RTB Capex projects: budget tracking/approval, memo approvals, and escalation handling.

Key Deliverables

• Management reports and dashboards for leadership and governance (including ad hoc requests).
• Operational reporting with actionable insights.
• Governance dashboards and risk reduction plans.
• Compliance evidence (audit reports, remediation tracking, certification renewals).
• Security assessment reports and vulnerability test results.
• Lifecycle and obsolescence compliance validation.
• Procurement documentation and vendor performance tracking.

Requirements:

Core Skills & Competencies

·       Operational Reporting: KPI design, data quality, dashboarding, storytelling with data.

·       Risk & Controls: Control design/effectiveness, risk assessments, issue management.

·       Audit Readiness: Evidence management, walkthroughs, remediation tracking, stakeholder coordination.

·       Process Governance: SOP creation, standardization, continuous improvement.

·       Vendor & Asset Management: Lifecycle planning, procurement coordination, third-party risk awareness.

·       Stakeholder Management: Cross-functional orchestration, facilitation, conflict resolution.

·       Tools: Power BI, Excel (advanced), Jira, SharePoint/Confluence.

Education:

·       Bachelor’s degree in a relevant discipline (CS, IT, Info Systems, Cybersecurity, Engineering)

·       Preferred: Enhanced Credentials: Industry-recognized certifications such as CISA, CISM, CISSP, etc)

·       At least 8-12 years’ relevant experience preferably in a Finance Institution.

Essential:

Experience

8–12 years in technology operations, risk/governance, or PMO support roles within banking or large enterprise environments.

1. Operational Reporting & Data Analysis

·      3–5 years’ experience in preparing management reports, dashboards, and KPIs.

·       Strong ability to interpret complex operational data and present it in a clear, concise, and actionable format.

·       Experience with ad hoc reporting under tight timelines for senior leadership.

2. Risk & Audit Management

·       Hands-on experience in audit readiness, evidence management, and remediation tracking.

·       Familiarity with risk frameworks, issue management, and compliance processes.

·       Exposure to GRC tools and regulatory requirements in technology or banking environments.

·       CISSP or CISA certification preferred

3. Vendor & Procurement Management

·       Preferably with experience in vendor lifecycle management, including onboarding, renewals, and performance tracking.

·       Knowledge of procurement processes, contract compliance, and third-party risk assessments.

Technology Lifecycle & Governance

·       Understanding of technology asset lifecycle (hardware, software, licenses), refresh planning, and obsolescence tracking.

·       Experience supporting vulnerability management and compliance validation.

5. Tools & Technical Skills

·       Proficiency in Power BI, advanced Excel (pivot tables, macros), Jira, and SharePoint/Confluence.

·       Ability to automate recurring reports and maintain data quality standards.

6. Stakeholder Management

·       Experience working in cross-functional teams and managing multiple priorities.

·       Strong communication skills for presenting data to senior leadership.

Key Domain/ Technical Skills

• Proficiency in Power BI, advanced Excel (pivot tables, macros), Jira, and SharePoint/Confluence.

• Ability to automate recurring reports and maintain data quality standards

• CISSP or CISA certification preferred

Required Skills:

Manage and oversee the entire Change Management lifecycle, ensuring compliance with ITIL standards and organizational policies.

Review, approve, or reject changes within defined SLA timelines based on quality and risk assessments.

Lead and facilitate Change Advisory Board (CAB) and Emergency CAB meetings,

Conduct thorough impact assessments and develop risk mitigation plans for all proposed changes, aiming for post-change incident rates below 5%.

Develop, implement, and update Change Management policies and standards, driving at least one service improvement initiative quarterly.

Deliver detailed monthly Change Management trend analysis reports with actionable