Total 2 job vacancies by Crawfurd Medical Centre Pte. Ltd.

JOB RESPONSIBILITIES:-

• Oversee daily clinic operations, including health screening and GP services
• Manage the front-of-house, including reception, patient check-ins, and customer service
• Ensure smooth and efficient patient flow, from registration to consultation and follow-ups
• Lead and support front-line and back-office staff, including receptionists and administrative personnel
• Oversee management of patient appointments, follow-ups, and record-keeping efficiently
• Address and resolve inquiries, complaints, disputes and issues with patients / external stakeholders with professionalism
• Liaise with external vendors, service providers, and healthcare professionals as needed
• Actively source and strategies to smoothen operational flows and enhance patient experience
• Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
• Ensure proper filing and storage of medical forms, reports, and legal documents
• Maintain and monitor inventory, including medical supplies and clinic equipment
• Manage staff scheduling, assignments, and training to ensure optimal service levels
• Assist in billing processes, insurance claims, corporate invoicing, cash collection, control measures and other financial operations
• Regular checks and audits on claims submission e.g. PMI, CPF, Govt Agencies etc.
• Regular checks and audits on payment collections of credit card, cash, NETS and cheques from patients
• Ensure compliance with healthcare regulations, policies, and procedures
• Monitor clinic performance metrics and develop improvement plans when necessary
• Support management in identifying opportunities for process improvement
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience:-

• Min Diploma and above
• Must have experience in managing outpatient clinic operations and/or experience in GP Setting
• Excellent interpersonal and communication skills
• Excellent organizational, multitasking, and leadership skills
• Proficient in clinic management software, Microsoft Office, and other digital tools
• Ability to work in a fast-paced environment while maintaining attention to detail
• Customer service-oriented with a passion for patient care
• Able to work effectively both independently and as part of a team
• Work Schedules: Mondays to Fridays: 0830hrs to 1730hrs or 0900hrs to 1800hrs (based on roster), Saturdays: 0830 hrs to 1230 hrs

Job Responsibilities :-

• Perform receptionist duties at front counter
• Register and triage patients on arrival to clinic
• Assist doctors during consultation including serving as chaperone
• Perform basic assessment for patient (e.g. blood pressure, visual acuity)
• Assist with minor procedures (e.g. nebulisers, swab tests)
• Assist in managing laboratory specimens
• Prepare and dispense medications
• Handle all transactions including payments and ensure proper documentation
• Ensure accuracy of clinical data entry into computer system
• Prepare submission for corporate and insurance / TPA claims
• Assist in management of medication and consumables supplies including stock-taking
• Arrange/book appointments for patients for follow-up treatment and vaccination
• Daily e-submission claims for different insurance schemes
• Maintenance of the physical facility of the clinic
• Perform data entry and closure of daily settlement
• Maintain filing system, coordinate appointments and other administrative duties
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience:-

• Must be able to work 5.5 days work week, which includes Mondays to Fridays (full days) and Saturdays morning (half day)
• Ability to speak and read Mandarin to effectively communicate with and attend to Mandarin-speaking patients.
• Able to work in fast paced environment
• Team Player and Good communication skills
• Candidates with experience with insurance / corporate claims preferred
• Additional skills such as ECG and phlebotomy will be an advantage
• Those with more experience may be considered for Senior Position

Interested candidates, please apply with your updated resume, expected salary and notice period.

We regret that only shortlisted applicants will be notified.