Total 3 job vacancies by Chubb Insurance Singapore Limited

What's this role about?

The Account Development Executive role in Chubb offers you the opportunity to connect customers with products that meet their needs, by marketing Chubb’s insurance policies to the mass markets through outbound telemarketing.

Roles & Responsibilities

• Deliver sales targets and meet campaign key performance indicators (KPIs) which includes sales targets, call quality and operational standards
• Conduct telemarketing calls to promote General Insurance products with clear product knowledge and references, to existing and prospective customers
• Identify opportunities to cross-sell and up-sell
• Convert leads provided by the company to sales through telemarketing activities
• Ensure all call activities are conducted with full adherence to regulations and in line with Quality Assurance standards
• Update customer information in the database

Note: Relevant training will be provided

Requirements

• Minimum GCE ‘O’ level
• Prior experience working in telemarketing or sales function and/or the financial services sector prferred
• Insurance Certificate in General Insurance (BCP, PGI, HI) will be an added advantage
• Proficient in English
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills
• Sufficiently resilient to handle rejection and objections from customers
• Persuasive and committed to meet/exceed sales targets
• Sales-driven and possess a can-do attitude

Key Objective 

The position is responsible for the following activities: 
 

• Lead and manage the Property Portfolio (Fire & Terrorism) and serves as the top technical specialist to the business in a manner that contributes and ensures that the profitability objectives are met. 

• Collaborate, identify, develop and execute underwriting strategy for the property portfolio and drive underwriting efficiency to improve productivity 

• Develop/implement internal underwriting controls and governance and recommend changes to internal procedures as necessary.  

• Lead and manage the portfolio management process for the Property portfolio and identify profitable segment of business for each product. 
  

  Major duties and responsibilities 

  Position will be responsible for the following activities: 

  • Financials: Develop and implement plans and objectives to drive profitable growth for the Property portfolio. Establish and execute strategies to meet the Property financial plan to achieve the overall financial objectives of the P&C Division. Accurately forecast Property renewal and new business numbers, rate change and retention.  Ensure timely and accurate reporting as required. 

  • Leadership: Collaborate with Major Account Division (MAD) and Small Commercial, Middle Market Division (SMD) leaders to set annual objectives/KPIs for the property underwriters to maximize performance. Provide technical advice to the Property underwriters across MAD and SMD. Evaluate, train and develop Property underwriters to ensure high performance and adequate level of expertise within their underwriting authority. Supervise Property underwriters in arriving at acceptance/rejection decisions on risks beyond their authority. 

  • Underwriting Governance, Discipline and Efficiency: Evaluate, accept/reject or modify risks within established underwriting guidelines. Ensure that underwriting audits are conducted and completed and that feedback to management and Property underwriters is documented. Take ownership of Peer Reviews process, Underwriting Audits and Underwriting Referrals to ensure the tasks are completed within stipulated timeline. Monitors field compliance with key underwriting directives and follows up on recommendations. Drive underwriting efficiency through identifying gaps in the underwriting and referral process and implement solutions to maintain full adherence to the underwriting guidelines and authority. 

  • Market Identification & Appetite Mapping:  Map market opportunity and universe of Property products against Chubb targets and appetites within the portfolio. Keeping informed of new developments in underwriting activities and competitive practices and integrating learning into the product and the business plan. Build and implement sound Product Strategies for segments and distribution 

  • Market and Competitor Intelligence:  Know the marketplace and understand competitive landscape, working with internal stakeholders to ensure strategies are most appropriate to meet opportunities. 

  • Data management:  Ensure accuracy of country universe of accounts within the various systems/databases. 

  • Internal Engagement: Coordinate and lead our internal stakeholder collaboration across segments and distribution channels, ensuring strong teamwork, consistency and strength of messaging and oversight of multi-line of business referral coordination to present one-picture, one-proposition, ensuring the best of Chubb is put forwards from the outset. 

  • Compliance: To ensure that the Company’s business is conducted with full compliance with all Group policies, relevant laws, rules and regulations 
    

    Skills 

    • Ten + years’ experience in underwriting a large Regional book of property business in a production role with a proven record. 

    • Bachelors degree or an MBA and Insurance certification. 

    • A minimum of five years leadership experience including training and developing property underwriting staff. 

    • Strong interpersonal skills and the ability to communicate and negotiate terms effectively. 

    • Strong financial / analytical skills and excellent problem solving / decision-making abilities. 

    • Experience chairing client meetings and excellent presentation skills. 

    • Ability to work well under pressure while managing multiple priorities. 

    • Sound project management experience. 

    • English fluency is mandatory. 

    • Fluency or proficiency with an Asian language is a plus. 

    Experience 

    • Approximately ten (10) years of underwriting / marketing proficiency in one of the P&C  Lines 

    • Proven record of securing profitability and growth. 

    Qualifications 

    • MBA preferred, or comparative degree in Business. 

What's this Role Really Like? 

This role involves directing, monitoring, assessing and handling Financial Lines claims and related aspects arising under Financial Lines

This position is accountable for:

• Claims Service

• Claims Quality

• Claims Reporting

• Expense Management

• Understanding and challenging legal advice as required on claims

• Provision of claims analysis and trends observed
  

  Skills and Experience: 

  • Excellent written and verbal communication skills.
  • High degree of attention to detail & excellent analytic skills.
  • Effective negotiation and interpersonal skills and capability to collaborate with all internal and external stakeholders.
  • Proactive and flexible approach to work.
  • Approachable and friendly attitude.
  • Ability to work autonomously, employ initiative to find solutions, prioritize and exercise discretion.
  • Excellent organizational and administration skills.
  • Technical competence with software packages, including MSWord, Excel  and Power-point.

  • Bachelor's degree or equivalent in Law preferred.

  • 3-5 years in Financial Lines claims handling or similar relevant  insurance experience preferred.  

  • Advantage for those with experience in Legal practice.