Total 2 job vacancies by Bwy Wilmar Pte. Ltd.

Key Responsibilities:

• Serve as the first point of contact for Singapore-based customers via email and WhatsApp
• Ensure order accuracy, pricing consistency, and proper documentation
• Handle product inquiries, lead time, pricing, and order-related enquiries
• Handle post-delivery issues such as goods exchange/return requests
• Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request
• Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes
• Process various backend documents to ensure order, picking and delivery accuracy
• Prepare customer quotations based on approved pricing and input from sales/commercial team
• Any other ad-hoc duties as assigned

Requirements:

• Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.
• Fluency in English (verbal and written) is required.
• Experience with Excel is required
• Experience with ERP Systems (e.g. Alaya, Havi) is a plus
• Experience with Order Management Systems (e.g. Bizmann) is a plus
• Working Hours: Mon- Sun, 5-day work week
• Working Location: 457 Jln. Ahmad Ibrahim, Wilmar Foods, Singapore 639933

Job description

1. Store Visits & Relationship Building

   • Regular visits to independent GT accounts (convenience stores, mini-marts, small grocers) regularly to build rapport and strengthen relationships.

   • Maintain a disciplined territory call plan to ensure consistent customer engagement.

2. New Account Acquisition & Cold Calling

   • Identify and approach new GT outlets to open accounts and expand market reach.

   • Conduct proactive cold calls and in-person visits to convert prospects into customers.

3. Merchandising & Marketing Execution

   • Ensure products are well-presented, priced, and distributed according to brand standards.

   • Set up promotional displays, point-of-sale materials (POSM), and in-store campaigns.

   • Educate store owners/staff on product benefits and selling points.

4. Order Taking & Sales Promotion

   • Take daily/weekly orders from GT accounts accurately and on schedule.

   • Actively promote new products, seasonal items, and special promotions to drive trial and increase SKU penetration.

5. Returns & Damaged Goods Handling

   • Facilitate returns for expired or damaged products in accordance with company policy.

   • Coordinate with logistics/warehouse for replacements and credits.

6. Sales Reporting & Forecasting

   • Maintain accurate sales records and submit daily/weekly reports on visits, orders, trends, and competitor activity.

   • Provide insights on product performance and forecast demand for inventory planning.

7. Customer Service & Issue Resolution

   • Address customer inquiries, complaints, or issues promptly and professionally.

   • Act as the primary point of contact for GT accounts in your territory.

8. Market Intelligence & Feedback Loop

   • Collect market feedback (pricing, competitor activity, demand shifts) and share insights with Sales Leadership, Marketing, R&D, and Product teams.

   • Recommend adjustments to promotions, assortments or pricing based on real-time field observations.

9. Mobility Requirement

   • Preference a vehicle or motorbike for daily travel between stores and territories.