Job Description for Outlet Manager
1. Operational Management
- Oversee all day-to-day operations of the outlet.
- Ensure consistent delivery of food quality, service, cleanliness and guest experience.
- Enforce compliance with health, safety and hygiene regulations.
2. Team Leadership & Staffing
- Train and manage front- and back-of-house staff.
- Schedule shifts and manage labour costs effectively.
- Conduct regular staff meetings and performance reviews.
- Foster a positive, motivated and customer-focused team environment.
3. Customer Service
- Handle customers feedback and complaints professionally and promptly.
- Maintain high standards of customer satisfaction.
- Promote and implement customer engagement initiatives.
4. Sales & Financial Management
- Monitor daily sales performances and control operational costs.
- Manage inventory, purchasing and stock levels efficiently.
5. Marketing & Brand Standards
- Support promotional activities and marketing campaigns.
- Ensure the restaurant reflects the BHC brand image and standards.
- Uphold all company policies, branding guidelines and SOPs.
6. Perform any ad-hoc duties assigned by Operation Manager.