Total 4 job vacancies by Autodesk Asia Pte. Ltd.

Job Description

Position Overview
 

The Account Representative, Territory provides scalable, low‑touch sales coverage across a defined customer territory. This role focuses on identifying and driving expansion opportunities, supporting demand generation activities, and maintaining account health. The Account Representative operates independently for day‑to‑day execution, while receiving guidance at critical decision points, and collaborates closely with partners and extended sales teams to deliver consistent customer value.
 

Key Responsibilities
 

Territory & Account Coverage
 

• Provide scalable, low‑touch coverage across assigned territories using automated engagement channels and targeted direct outreach, operating independently with moderate guidance

• Manage a high volume of accounts while maintaining visibility into account health, activity, and engagement levels
   

Revenue Growth & Expansion
 

• Identify and drive upsell, cross‑sell, and new buyer seat expansion opportunities within assigned accounts, exercising sound judgment within defined sales guidelines

• Articulate customer value and recommend tailored engagement approaches to deepen adoption and expand usage
   

Demand Generation & Forecasting
 

• Activate and support demand generation initiatives through pooled marketing programs and transactional sales motions with minimal day‑to‑day direction

• Develop, maintain, and report accurate sales forecasts and pipeline data for seat expansion and upsell/cross‑sell opportunities
   

Collaboration & Orchestration
 

• Coordinate with partner sales leadership, customer success teams, and extended sales stakeholders to ensure timely follow‑up and consistent customer experiences

• Identify technical or complex customer needs and route them to sales specialists, technical teams, or partners using data‑driven judgment

• Support partner‑led sales and enablement efforts by providing visibility, context, and supplemental data to Partner Management teams

• Facilitate cross‑regional collaboration for larger or multinational accounts and share best practices across teams and geographies
   

Skills & Competencies
 

• Organizational Discipline: Ability to manage time effectively, follow structured sales processes, and handle large account volumes with limited supervision

• Technical Acumen: Solid technical understanding sufficient to qualify customer needs and route opportunities appropriately

• Scalable Communication: Consistent use of templated, repeatable engagement methods while applying best practices in practical situations

• Data‑Driven Judgment: Uses data and insights to prioritize outreach, identify growth or risk signals, and select appropriate engagement strategies
   

Required Qualifications
 

• 3–5 years of experience in sales, account management, inside sales, or customer‑facing commercial roles

• Demonstrated experience managing a territory or book of business with multiple accounts

• Experience identifying and closing upsell or cross‑sell opportunities in a structured sales environment

• Comfort working in data‑driven sales motions using CRM and pipeline management tools

• Strong communication and relationship‑building skills across internal teams, partners, and customers​

• Professional proficiency in both Thai and English a must as this role will be responsible for our Thailand customers
   

Preferred Qualifications
 

• Experience in SaaS, technology, or subscription‑based business models

• Prior exposure to partner‑led or co‑sell sales motions

• Experience supporting demand generation or marketing‑led sales programs

• Familiarity with territory‑based sales coverage models and scalable engagement strategies

• Ability to support global or cross‑regional accounts in a matrixed organization

Position Overview

As a Client Services Specialist, you will be a critical part of Autodesk’s help to ensure our customers have instant access to their software and partner orders and related inquiries are handled with a high level of quality in accordance to defined global principles and guidelines. The position involves strong troubleshooting, problem-solving, and communication skills. You will be responsible for ensuring that customer and partner problems are properly analysed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. You will be based in our Singapore office, with a hybrid remote work policy. Work Schedule: Monday to Friday, 8:30am to 5:30pm (might change according to business needs) 

Responsibilities

• Ensure Autodesk customers have immediate access to all software products purchased; which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issue

• Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email

• Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests

• Provide information on Autodesk Account features and capabilities; conduct how to sessions with customers and partners as needed

• Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools

• Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews

• Proficient in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications

• Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal audiences

• Educate customers/partners on resources available to self-serve.  This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally

• Create and modify content in shared knowledge base for use by all of internal Autodesk support resources and/or customers and partners

• Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners

• Communicate and work closely with local sales office to address customer related issues and order questions

• Work closely with sales for quarter-end activities such as order entry cut-off dates

• Act as a liaison with various departments throughout the company

• Be a trusted advisor to internal/external parties

• Strong team player; comfortable providing feedback to colleagues

• Demonstrate accountability and ownership of tasks and behaviour, as well as strong attention to details

Minimum Qualifications

• Fluent in Korean (speaking and writing) as you will be working required to work with our Korean customers/English. Other languages an advantage

• Minimum 3+ years in Customer Facing or Client Services position

• Experience in a customer service environment

• Meet or exceed operational KPI

• Leverages Autodesk’s Great Behaviours Guide for guidance on performance relating to the values and ways we work at Autodesk

• On-time Training

• Live Support Adherence

• Willingness to work varying shifts and OT as necessary to meet demands of business and customers

• Strong verbal and written communication

• Ability to identify trends and propose solutions

• Service-oriented

• Technology Savvy

• Creative and Innovative

• Adaptable; ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment

• Pragmatic, comfortable asking questions and challenging the status quo

Position Overview

The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. Acting as the single point of contact for Autodesk teams and key customer sponsors within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace.

Responsibilities
 

• Conduct collaborative success planning engagements to understand customers’ strategic business initiatives and build out a customer success plan

• Mobilize a cross-functional team to execute success plans, make progress against customer’s strategic business initiatives, and drive adoption of Autodesk products

• Develop and deliver business reviews for diverse stakeholders, adeptly communicating the progress and tracking value against the success plan

• Proactively identify and mitigate risks to customer sentiment and value delivery, developing contingency plans and escalate critical issues with clear recommendations

• Builds and maintains deep customer relationships

Minimum Qualifications
 

• 5+ years in customer facing roles working with large complex customers

• Ability to operate in a dynamic environment, which means multitasking as priorities evolve

• Collaborates and coordinates across multiple stakeholders

• Program or Project Management skills

• Customer Empathy & Customer Mindset

• Strong communication skills and can articulate complex ideas across diverse audiences

• Ability to influence across teams

Preferred qualifications
 

• Curiosity to continually learn

• Background in customer facing roles including account management, customer support, project management, customer success, or sales

• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment

• Proactive and takes accountability within their book of business

• Ability to adapt to change

• Build rapport and understand diverse perspectives within the account team to foster deep trust and a collaborative environment

• Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in

• Industry (architecture, engineering, and/or construction) experience is beneficial but not essential

• Position Overview 
   

  We are seeking a Senior Analyst, Revenue Strategy and Operations to support enterprise revenue strategy and execution across Autodesk’s global go-to-market organization. This role plays a critical role in enabling data-driven decision-making, supporting all facets of pipeline management and hygiene including development of metrics, tracking, reporting and providing insights to drive pipeline velocity and close rates across Sales and Marketing in our APAC region.

  Reporting to the Senior Director of Revenue Strategy and Operations, this role will work closely with partners across Sales, Sales Strategy, Marketing, Finance, and GTM Operations to analyze pipeline and revenue performance, generate insights, and support the execution of high-impact revenue initiatives. The Senior Analyst operates at the intersection of strategy, analytics, and execution, helping translate complex data into actionable recommendations that drive measurable business outcomes. 

  Responsibilities 
   

  • Analyze pipeline and revenue performance: Evaluate pipeline health, bookings, and revenue trends across sales motions including new business, expansion, and renewals to inform GTM strategy and execution 

  • Support pipeline health and inspection: Analyze coverage, conversion, velocity, stage progression, and risk indicators to surface insights that improve pipeline quality and predictability 

  • Enable forecasting and performance management: Support revenue forecasting processes through analytical inputs, variance analysis, and performance tracking to improve forecast accuracy and confidence 

  • Develop pipeline and revenue analytics: Build and maintain dashboards, reports, and analytical frameworks that provide visibility into pipeline health, revenue performance, and leading indicators 

  • Support revenue operating cadence: Prepare analytical materials and insights for pipeline reviews, forecast calls, monthly business reviews, and quarterly strategy reviews 

  • Conduct deep-dive performance analysis: Identify trends, risks, opportunities, and root causes impacting pipeline and revenue performance, and translate findings into actionable insights 

  • Deliver executive-ready insights: Synthesize complex data into clear, concise narratives and recommendations for senior leaders 

  • Improve data quality and analytical rigor: Enhance data accuracy, reporting consistency, and analytical processes across pipeline, revenue, and GTM reporting

  • Collaborate on tools and systems: Partner with Sales Operations, Systems, and Analytics teams to ensure reliable tooling, dashboards, and scalable reporting foundations

  Minimum Qualifications 
   

  • Bachelor’s degree in Business Administration, Business Analytics, Finance, Economics, Engineering, or a related field, or equivalent practical experience 

  • 5+ years of experience in revenue operations, GTM analytics, strategy, management consulting, or a related analytical discipline 

  • Strong analytical skills with experience working with large, complex datasets 

  • Demonstrated ability to translate pipeline and revenue data into actionable insights and recommendations 

  • Advanced proficiency in Excel and experience working with CRM platforms such as Salesforce and similar

  • Strong communication and collaboration skills, including experience working with cross-functional stakeholders 

  Preferred Qualifications 
   

  • Experience in SaaS, subscription, or recurring revenue business models 

  • Familiarity with forecasting, pipeline analytics, and revenue performance management. 

  • Experience building dashboards or working with BI and analytics tools 

  • Familiarity with pipeline inspection or forecasting platforms such as Clari and similar

  • Comfort operating in fast-paced, ambiguous, and matrixed environments 

  • Strong attention to detail combined with the ability to think strategically about business problems