Duties and Responsibilities

1. Key Functions

• Maintaining and expanding client relationships through regular client contact and communications with Internal teams
• Renegotiation of client contracts where necessary and ensuring retention of ATPI’s client base
• Managing the profitability of existing clients
• Carrying out implementation of new clients won
• Carrying out Management Information analysis and providing consultative analysis to the client on a regular basis
• Building good working relationships with the Sales & Operations Managers and their respective teams
• Maintaining accurate records in company designated database – Microsoft Dynamics
• Assisting credit control by ensuring clients are paying to contracted terms
• Providing a monthly report to Head of Account Management on key achievements, activities, focus areas and requirements for your region
• Any task as delegated by management

2. Qualifications, Key Skills and Experience

• Bachelor’s degree preferred
• 1-2 Years experience in Customer Service and Account Management
• Fluent in English, Oral and Written
• Energetic, Analytical, and Customer Focused.
• Travel Management Company (TMC) Account Management experience preferred but not essential.

Key Responsibilities

Leadership Team Development

• Lead and develop the regional implementation function across Singapore, Philippines, and other assigned Asia markets.

• Provide leadership, coaching, and support to implementation and digital delivery teams.

• Build a high-performing implementation culture focused on accountability, collaboration, client experience, and continuous improvement.

• Develop team capability, succession planning, and future organizational structure as the business grows.

• Partner closely with Operations, Client Success, Sales, Finance, Product, and Technology teams to ensure alignment across the onboarding journey.

Implementation Governance and Delivery Excellence

• Own the implementation methodology, governance framework, and onboarding standards across assigned markets.

• Establish consistent implementation processes, templates, project governance, and best practices.

• Ensure successful delivery of client implementations, migrations, technology deployments, and service transitions.

• Act as executive sponsor for strategic and complex client implementations.

• Provide oversight, guidance, and escalation support to implementation managers and specialists throughout theproject lifecycle.

Transformation and Continuous Improvement

• Identify and implement opportunities to improve implementation efficiency, scalability, and client experience.

• Drive initiatives that reduce onboarding timelines and accelerate time-to-value for clients.

• Create and maintain implementation playbooks, delivery frameworks, and operating procedures.

• Partner with internal stakeholders to automate manual processes and improve operational effectiveness.

• Support the introduction and adoption of new technologies, platforms, and digital solutions.

• Champion a culture of innovation and continuous improvement within the implementation function.

Strategic Technology and Digital Enablement

• Support the successful deployment of ATPI's digital ecosystem, including online booking tools, traveller profile solutions, reporting platforms, workflow automation, and future technology initiatives.

• Work closely with product, technology, and commercial teams to ensure digital solutions align with client needs and business objectives.

• Provide strategic guidance on implementation readiness, adoption strategies, and change management.

• Stay informed of industry trends and emerging travel technologies to help shape future implementation strategy.

Performance Managements Operational Excellence

• Establish and monitor implementation KPIs and performance measures. Drive improvements in:

·        Time to go-live

·        Time to first transaction

·        Implementation quality

·        Client onboardingexperience

·        Digital adoption rates

·        Resource utilization

·        Delivery consistency

Provide regular reporting, insights, and recommendations to senior leadership.

Experience and Qualifications

• Minimum 8 years' experience in implementation, client delivery, transformation, project management, or travel technology leadership roles.
• Proven experience leading teams and managing people.
• Experience managing complexclient onboarding or implementation programmes.
• Strong stakeholder management skills with the ability to influence across multiple functions and levels.
• Demonstrated success in improving processes, delivery models, or operationalperformance.
• Strong commercialawareness and customer-centric mindset.
• Excellent communication, presentation, and leadership skills.

Preferred Attributes

• Experience within travelmanagement, travel technology, SaaS, technologyimplementation, or related industries.
• Exposure to online bookingtools, travel technologies,digital platforms, or enterprisesoftware implementations.
• Experience leading regionalor multi-country projects.
• Understanding of change management principles.
• Strategic thinker with a strong execution mindset.
• Naturally curious and improvement oriented.
• Strong leadership presenceand ability to build credibility quickly.
• Comfortable operating in afast-paced and evolvingenvironment.
• Collaborative and relationship focused.
• Resilient, adaptable, and solutions-driven.
• Passionate about buildingteams and developing people.

Key Responsibilities

• Develop and execute strategic territory plans to achieve revenue targets in Asia
• Identify key decision-makers, influencers and detractors within client organizations and develop strong relationships at multiple levels who will act for purchase
• Act as a trusted advisor to clients, providing insights and recommendations to help them achieve their business goals
• Regularly update forecasted deals in our customer relationship management system (CRM)
• Collaborate with cross-functional teams (marketing, product development, value engineering, implementation, customer success and partner alliances) to ensure alignment to drive client success
• Represent Direct Travel x ATPI at industry events, conferences, and client meetings, showcasing our capabilities and thought leadership
• Monitor market trends, competitor activity, and industry developments to identify opportunities for growth and differentiation
• Drive continuous improvement initiatives to optimize sales processes and enhance over all efficiency and effectiveness

Qualifications

• Hunter mentality with proven ability to win and exceed revenue targets
• Strong strategic thinking and ability to navigate complex sales cycles and high-value deals
• Exceptional negotiation and influencing skills at senior stakeholder and C-suite level
• A curious mindset coupled with creative problem-solving skills
• Resilient, adaptable, and able to work in a fast-paced environment
• 10+ years of experience in B2B sales
• Deep understanding of the Travel Tech Industry and its competitive landscape

• To collect/deliver documents to /from office & client’s passport, documents, visas, receipts as per daily assignment scheduled

• Ensure to keep all documents in safe vault daily in office for safekeeping

• To validate and check that all documents are in good order before collection/delivery to/from clients’ office and submission/collection to/from Embassies

• Seek proof of acknowledgement of documents that are collected/ delivered from/to clients

• Ensure correct Cash payments to Embassies & receipts/collection slip to be updated in Teams communication to Visa Consultant/Team Leader

• Ensure receiving Visa Float & balance are correct & sufficient for next visa payment date

• Ability to update on latest visa requirements changes advised by the Embassies Consular to Visa Consultant/ Team Leader

• To be able to decide on the most priority visasubmission to the Embassies according to Embassies cut off timing forsubmission & collection daily,