Total 3 job vacancies by Addvalue Innovation Pte Ltd

Company Overview

ADDVALUE INNOVATION PTE LTD, a subsidiary of Addvalue Technologies Ltd (SGX-listed), innovates satellite-based communication terminals and solutions.

Job Summary

The Senior Customer Technical Support role provides expert-level technical assistance, acting as the primary escalation point for complex issues. You will ensure effective resolution, clear communication, and coordinate with engineering and stakeholders to maintain service reliability and customer trust.

Responsibilities

• Lead escalation and resolution of complex or high-impact customer technical issues to maintain service reliability
• Conduct in-depth technical analysis and troubleshooting using logs, telemetry, and diagnostic tools to identify root causes
• Communicate clear technical findings and actionable recommendations to customers to enhance understanding and satisfaction
• Collaborate closely with engineering and internal teams to drive timely issue resolution and root cause analysis
• Identify recurring technical issues and contribute to improving documentation, processes, and overall support effectiveness
• Interpret system behavior across hardware, software, and network layers to support troubleshooting and resolution
• Explain complex technical issues clearly to both technical and non-technical stakeholders during customer-facing interactions
• Work cross-functionally with engineering, product, and operations teams to resolve issues and improve service delivery
• Demonstrate a high ownership mindset by driving technical issues to closure efficiently

Preferred competencies and qualifications

• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or related technical field, or equivalent practical experience
• Minimum 5 years of experience in technical support, systems engineering, or customer-facing engineering roles
• Ability to troubleshoot complex systems using logs, telemetry, and diagnostic tools
• Experience working with networks, embedded systems, RF/communications systems, or large-scale operational platforms is advantageous

Brief Description & Role

The candidate will be responsible for developing, implementing, and maintaining test procedures and equipment to ensure the quality, reliability, and functionality of products. This role will be working closely with design engineers, production teams, and quality assurance to optimize the testing process, reduce costs, and improve product yield.

Responsibilities

· Conduct production testing of PCBA assemblies and modules according to established test procedures.

· Define and implement comprehensive Manufacturing Test Strategies and plans.

· Perform Design for Testability (DFT) assessments and execute test coverage analyses to optimise product validation.

· Collaborate with hardware and software design teams to embed testing solutions early in the development lifecycle.

· Develop and deploy automated test scripts to support manufacturing processes.

· Design and develop integrated test solutions—encompassing both hardware and software components—including system integration, qualification, and installation to fulfil product, quality, and test requirements specified in the test plan.

· Troubleshoot tester issues utilising design of experiments, diagnostic tools, and failure analysis methodologies.

· Lead failure root cause analyses and recommend corrective actions to enhance product quality.

· Support prototype builds and mass production activities to ensure superior quality standards.

· Provide guidance for remote manufacturing test engineers during debugging processes to facilitate effective problem resolution.

· Develop and maintain detailed test procedures.

Requirements

• Diploma / Bachelor’s degree in Electrical / Electronic Engineering
• Fresh graduates in engineering field with strong enthusiasm, and can-do attitude are welcome to apply.

Skills, Experiences & Knowledge

• Able to read and interpret new product designs consisting of electronic circuit schematics and bills of materials (BOM). Knowledge of electronic hardware.
• Expertise in Manufacturing Test Solutions, including Test Fixture Development
• Knowledge of basic hardware debugging and use of digital multi-metres, oscilloscope, RF signal generator, spectrum analyser, VNA etc
• Knowledge of test automation concepts and ability to develop test software applications and test scripts.
• Knowledge of test automation software like LabVIEW/TestStand, Python, and FunTEST
• Knowledge of RF product testing will be an added advantage.

Brief Description & Role

The candidate will be responsible for defining, developing and executing reliability strategies for our cutting-edge RF products throughout their entire lifecycle, from design and development to manufacturing.  He/She will play a critical role in identifying potential failure mechanisms, implementing robust testing strategies, and driving continuous improvement to deliver exceptional product quality to our customers.

Responsibilities

·       Collaborate closely with design and development teams during the early stages of product development to incorporate reliability best practices into product design, material selection, and manufacturing processes.

·       Develop, implement, and execute comprehensive reliability test plans (e,g, accelerate life testing, environmental testing, HALT/HASS, highly accelerated stress screening) for components, sub-assemblies, and finished products.

·      Conduct in-depth failure analysis on field returns, manufacturing defects and test failures to identify root causes using various analytical techniques (e.g. microscopy, X-ray, cross sectioning, electrical testing).

·      Analyze reliability test data, field failure data, and warranty date to identify trends, predict product lifetime, and generate insightful reports for cross-functional teams and management.

·      Perform reliability risk assessments throughout the product lifecycle, proposing mitigation strategies and recommending design or process changes to improve product robustness.

·      Work with suppliers to ensure the reliability of purchased components and materials, establishing reliability requirements and monitoring supplier quality.

·      Drive continuous improvement initiatives in product design, manufacturing processes, and testing methodologies to enhance overall product reliability and reduce warranty costs.

·      Partner effectively with R & D, manufacturing, Quality, Service, and Project teams to ensure a holistic approach to product reliability.

·      Maintain thorough documentation of test plans, test results, failure analyses, and corrective actions.

Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Materials Science or a related technical field.

Skills, Experiences & Knowledge

• Preferably with at least 3 years experience in product reliability engineering for RF devices, modules and systems.
• Demonstrated experience to conduct with Mean Team between Failures (MTBF) and Mean Time to Failure (MTTF) analysis and reliability prediction software such as RAM Commander, Lambda Predict or similar tools.
• Preferably with hands on experience with RF test equipment and measurement techniques.
• Experience with failure analysis methodologies and tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills with the ability to collaborate effectively with cross functional teams.