Total 4 job vacancies by Sourceo Pte. Ltd.

Job Responsibilities

• Support the monitoring and oversight of compliance matters across APAC offices in accordance with Head Office policies and applicable local regulations.
• Review and update existing policies in response to changes in laws, rules, and regulatory developments.
• Maintain and ensure the bank’s compliance manual remains current and accurate.
• Follow up on implementation of compliance initiatives and perform duties assigned by the Team Head.
• Monitor and assess the effectiveness of compliance frameworks across designated APAC offices.
• Stay informed on international compliance developments and Head Office policy updates; recommend and track necessary changes across APAC entities.
• Provide advisory support on compliance-related matters (excluding legal advice).
• Review materials and initiatives for adherence to regulatory requirements, including those under the Securities and Futures Act (SFA), Financial Advisers Act (FAA), and relevant banking regulations.
• Conduct on-the-job training for new hires and support broader compliance training programs.
• Undertake additional responsibilities as assigned by the Team or Department Head.

Requirements

• Bachelor’s degree or equivalent; a degree in Law is advantageous but not mandatory.
• Strong working knowledge of banking/financial institution regulatory requirements and recent industry developments.
• Familiarity with SFA, FAA, and regulatory frameworks governing licensing and regulated activities.
• Detail-oriented with strong analytical and problem-solving abilities.
• Practical, hands-on approach with sound judgment and a balanced perspective.
• Ability to perform effectively under pressure in a fast-paced environment.

Responsibilities

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The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements.

The role partners closely with properties to strengthen service delivery at key touchpoints, ensures consistency with brand standards, and reinforces a culture of service excellence through structured audits, performance tracking, and recognition platforms.

Service Audit & Performance Tracking (35%)

• Execute and coordinate Quarterly Service & Brand Standard Audits across all properties
  
• Consolidate, analyse, and present audit findings with clear insights and recommendations
  
• Track and follow up on property action plans to ensure accountability and timely closure
  
• Identify recurring service gaps and recommend improvement actions
  
• Enhance audit processes through digitalisation and continuous improvement
  

Service Standards & Guest Experience Enhancement (35%)

• Partner with property teams to strengthen service delivery at key customer touchpoints (e.g., arrival, stay, service recovery)
  
• Support implementation of FEH service culture and standards through onboarding and engagement initiatives
  
• Contribute to service culture campaigns (e.g., Daily Dose, engagement activations)
  
• Support execution and analysis of Customer Engagement Surveys (CEI)
  
• Work with brands leaders to ensure consistency and enhancement of brand experience standards
  

Service Excellence Recognition & Awards (20%)

• Coordinate and drive participation in internal and external service excellence awards
  
• Manage end-to-end submission process, including collation of materials, storytelling, and alignment with judging criteria
  
• Partner with properties to identify and nominate strong candidates or initiatives
  
• Organise and execute the annual Hall of Excellence, including coordination, communications, and event support
  
• Leverage recognition platforms to reinforce service excellence behaviours and motivate teams
  

Insights & Continuous Improvement (10%)

• Analyse guest feedback, audit outcomes, and survey data to identify trends and opportunities
  
• Translate insights into actionable recommendations to improve service performance
  
• Support cross-functional initiatives to enhance service quality and operational effectiveness
  
• Leverage digital tools and AI to improve reporting efficiency and insight generation
  

Others

• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.
  

Requirements

• Degree in Customer Service, Hospitality or related field
  
• 1–3 years’ experience in Customer Experience, Service Quality, Hospitality, or related field is preferred, otherwise those who has no experience are welcome to apply
  
• Proficient in Microsoft PowerPoint, Excel, and Office Suite
  
• Strong data analysis and reporting skills with ability to translate insights into action
  
• Familiarity with guest feedback platforms (e.g., Revinate), survey tools, and dashboards
  
• Experience in event coordination or project management is an advantage
  
• Working knowledge of Generative AI tools to enhance reporting and productivity
  
• Analytical, structured, and detail-oriented
  
• Strong communication skills (written and verbal) with ability to influence stakeholders
  
• Organised with strong project management and coordination capabilities
  
• Proactive with high ownership and follow-through
  
• Collaborative and confident engaging both corporate and operational teams
  
• Passionate about service excellence and people recognition

Key Responsibilities

• Support the design, implementation, and continuous improvement of IT General Controls (ITGC) and IT controls supporting business operations (e.g., ITACs, IPEs, EUCs).
• Maintain and oversee the IT Risk Control Matrix (RCM) and collaborate with stakeholders to ensure effective control ownership and execution.
• Assist in managing the IT Internal Control Framework, including planning, testing, and reporting of IT process risks and control gaps to provide assurance to stakeholders.
• Partner with internal teams to identify control gaps and recommend process improvements to enhance operational efficiency and effectiveness.
• Collaborate with risk and compliance functions to support initiatives that strengthen IT risk management practices in line with organizational standards and industry best practices.
• Provide guidance to stakeholders on IT and information security controls and obligations.
• Support the coordination and delivery of IT risk and controls awareness or training sessions.
• Assist in IT audits and regulatory reviews, including preparation of documentation and responses to information requests.
• Prepare periodic and ad-hoc reports for management and relevant stakeholders.
• Contribute to process improvements, including opportunities for automation and efficiency enhancements.

Key Requirements

• Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, Accountancy, Business, or related disciplines, or equivalent practical experience.
• At least 5 years of relevant experience in IT governance, risk, or internal controls, including exposure to IT control frameworks.
• Working knowledge of system development lifecycle, IT controls, and information security principles.
• Ability to learn new technologies and methodologies in a dynamic environment.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Good organizational and report-writing skills with attention to detail.
• Professional certifications (e.g., CISA, CISSP, CCSP) are advantageous but not mandatory.

A Quality Assurance Engineer at HOPE Technik is vital for maintaining the quality and reliability of products in robotics, automation, and special vehicle projects. This role involves hands-on work in testing, analyzing, and improving products to meet the required standards and specifications.

Key Responsibilities:

1. Quality Testing and Validation:
   

   • Formulate a test plan and thoroughly test products and components to ensure they meet predefined quality standards.
     

   • Develop and implement testing protocols and procedures for various stages of product development.
     

   • Utilize both manual and automated testing techniques.
     

1. Issue Identification and Resolution:
   

   • Identify any defects or inconsistencies in products or processes.
     

   • Collaborate with the product development team to understand product requirements and ensure quality considerations are integrated through out.
     

   • Provide actionable insights and recommendations for resolving quality issues.
     

1. Continuous Improvement:
   

   • Participate in continuous improvement initiatives to enhance product quality and production efficiency.
     

   • Analyse data and feedback to identify patterns and areas for improvement.
     

   • Recommend modifications in products or processes based on findings and industry best practices.
     

1. Documentation and Reporting:
   

   • Maintain accurate records of testing procedures, methodologies, and results.
     

   • Prepare detailed reports on quality assurance activities, findings, and project progress.
     

   • Ensure all documentation is compliant with industry standards and company policies.
     

1. Collaboration and Communication:
   

   • Work closely with other engineering teams, including design, production, and software development, to integrate quality assurance into all phases of the product development lifecycle.
     

   • Communicate effectively with team members, management, and external stakeholders regarding quality metrics, objectives, and outcomes.
     

   • Participate in regular team meetings and provide updates on quality assurance activities.
     

Qualifications:

• Bachelor’s degree in Engineering, Quality, or a related technical field.
  

• Proven experience as a Quality Assurance Engineer or similar role, preferably in robotics, automation, or vehicle engineering.
  

• Strong understanding of quality assurance methodologies, tools, and standards.
  

• Experience with statistical analysis and quality testing tools.
  

• Ability to troubleshoot and provide solutions to quality-related issues.
  

• Excellent attention to detail, problem-solving skills, and organizational abilities.
  

• Effective communication and teamwork skills.
  

• Knowledge of industry-specific regulations and standards is a plus.