Total 88 Legal / Public / Security job vacancies in Pasir Gudang

Pre-requisition

• Diploma in Business, Human Resource Management, or equivalent
• More than 3 years of experience in in-house or agency recruiting, preferably with proven success hiring technical functions
• Self-motivated and adaptable to deliver results under pressure
• Ability to work independently with minimal supervision and collaborate effectively as a team player
• Strong interpersonal, written, and verbal communication skills
• Meticulous attention to detail

Job Responsibilities

• Manage full-cycle recruitment processes to ensure a smooth and positive candidate experience from sourcing to onboarding
• Develop and execute sourcing strategies using job portals, LinkedIn, referrals, and direct outreach to attract qualified candidates
• Support campus recruitment and career fairs to build employer brand and attract emerging talent
• Collaborate with hiring managers to understand job requirements, scopes, and hiring timelines for effective recruitment planning
• Build and maintain talent pipelines for current and future technical roles to ensure readiness for hiring needs
• Collect and analyze recruitment data and reports to identify trends and recommend process improvements
• Maintain accurate applicant tracking system (ATS) data and recruitment documentation to ensure compliance and efficiency
• Communicate professionally and responsively with candidates and internal stakeholders throughout the recruitment process

Pre-requisition:

·      Diploma or Degreein Information Technology, Computer Engineering, Network Engineering or related fields.

·       1-3years relevant working experience

·       Knowledge of Servers, operating system concepts, storage and backup fundamentals, and virtualization would be an advantage.

·       Basic understanding of Infrastructure as Code (IaC) concepts would be an advantage.

Job Description:

·      Assistin the installation, configuration, and maintenance of servers, virtualization platforms, storage systems, backup solutions, and supporting infrastructure.

·      Support daily infrastructure operations, monitoring, and health checks.

·      Perform basic troubleshooting for server, virtualization, operating system, storage, and backup-related issues.

·      Escalatecomplex incidents to senior engineers or vendors where required.

·      Assistin infrastructure deployment, migration, and upgrade activities.

·      Monitor infrastructure alerts and respond to incidents in a timely manner.

·      Maintain accurate documentation including system diagrams, configurations, SOPs, asset inventory, and operational procedures.

·      Work with internal teams, vendors, and customers during troubleshooting and implementation activities.

·      Support system testing activities such as SAT, UAT, backup recovery testing, and failover testing where required.

·      Ensure compliance with security policies, operational procedures, and change management processes.

·      Participate in standby support rotation and after-office-hours support activities when required.

·      Support automation and continuous improvement initiatives for infrastructure operations and monitoring.

Technical Skill Sets:

OS / Hypervisors:                         VMware vSphere / ESXi, MicrosoftHyper-V, Windows Server, Linux
Server Hardware:                         Dell PowerEdge, HPE ProLiant
Storage Systems:                          SAN (Fibre Channel/iSCSI), NAS(NFS/SMB)
Protocols:                                       TCP/IP, DNS, DHCP
Backup Software:                         VeeamBackup & Replication
Scripting Languages:                    Python,Bash, PowerShell
Provisioning & Configuration:    Infrastructureas Code (IaC), Monitoring systems, Configuration Management
CloudConcepts:                            IaaS(Infrastructure as Service), Hybrid Cloud, Public Cloud (AWS/Azure/GCP)

Roles & Responsibilities:

• Manage security solution operations, company security tasks (security inspections, campaigns, etc.)
• Security inspection tasks for SDSAP
• Security inspections and security-related tasks are carried out according to the security inspection schedule designated by the team.
• Providing technical support if customers encounter issues while operating security solutions(DRM, In-house solution).
• At the data center, asset inventory and procurement process tasks for SDSAP and SEC must be performed.
• Security asset house-keeping
• Support electronic solution operations, require regular meetings with customers.

Requirements:

• Diploma or Degree in Information Security or Information System or equivalent
• At least 1 year of experience in programming (coding & algorithm)
• Experienced in Windows and Linux Servers
• Good knowledge about IT system
• Good interpersonal skills
• Passion in IT security and technology
• Team player with high initiative, self-motivation and results-oriented mind-set
• Experienced in complex secured network design, VPN and WLAN implementation.
• Good communication, documentation, organizational and interpersonal skills
• Experience with networking, system administration and infrastructure architecture
• An employee with a high level of passion for work and a desire to work together for a long time.
• Work location: 61 TAI SENG AVENUE PRINT MEDIA HUB @ PAYA LEBAR IPARK

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-Associate-%28AI-Law%2C-Sustainability-and-Public-International-Law%29/32994-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

The Centre for International Law (CIL) was established in 2009 as a university-level research institute at National University of Singapore (NUS). CIL engages in both legal and multi-disciplinary research on a wide variety of international law issues. Its mission is to enable Singapore and the Asia-Pacific region to play a more significant role in the promotion and development of international law. CIL's vision is to become a regional intellectual hub and thought leader for research and teaching in international law. Further information about CIL is available at https://cil.nus.edu.sg/

CIL invites applications for a one-year Research Associate position. We seek an early career scholar specialising in public international law with a strong interest in the governance of artificial intelligence (AI) and sustainability to work as part of the AI and Technology Law programme led by Dr Jon Truby. This position is part of CIL's expanding research programme on AI law, climate and environmental sustainability, and digital governance within the international legal framework. The Research Associate will have the opportunity to advance their research profile in a dynamic and supportive environment at the intersection of AI, sustainability and public international law.

Responsibilities: 

• Conduct high-quality research on the nexus between AI and digital technologies, international law and sustainability.
• Prepare and publish at least one substantial piece of scholarly work suitable for submission to a reputable journal during the appointment.
• Contribute to the development and delivery of CIL’s research agenda on AI, technology and sustainability, including conceptualising new projects and outputs.
• Assist in the preparation of project proposals related to AI governance, climate and sustainability in international law.
• Support the planning, development and organisation of seminars, workshops and conferences, and present research at academic seminars and similar fora.
• Monitor and analyse developments in international law related to AI, emerging technologies and sustainable development, and prepare briefings and research materials for CIL’s programmes.
• Support and expand CIL’s role in regional and global forums addressing legal frameworks for AI, digital technologies and sustainability.
• Contribute, where appropriate, to CIL’s broader research projects, events and initiatives.
• Reside in Singapore throughout the term of appointment, in accordance with NUS policies on residence and leave.

CIL provides its research staff with extensive professional development opportunities through NUS events, seminars, and training programmes. Staff members also have opportunities to participate in regional and international academic engagements, including conferences, workshops, and symposiums.

Qualifications

• An LLM, JD degree or equivalent experience, preferably with a focus on AI and/or sustainability or climate and environmental governance;
• Demonstrated scholarly interest in AI and technology law, together with a clear interest in sustainability or climate and environmental governance in international law;
• Proven strong research and writing capabilities, evidenced by publications, working papers or a high-quality dissertation;
• Strong analytical skills to navigate the intersections of AI, sustainability and international law, and to conduct both independent and collaborative research;
• High level of self-motivation and organisational skills, including the ability to manage research tasks, coordinate activities and consistently meet deadlines;
• Ability to collaborate effectively within a team, with excellent oral and written communication skills, and proficiency in relevant IT tools that facilitate research and collaboration.

Application Procedures

Interested applicants are invited to submit their applications through the NUS Career Portal with the following supporting documents:

• A cover letter outlining relevant experience, motivation for joining CIL, and research interests;
• A detailed curriculum vitae (maximum three pages) setting out educational background and work history
• University transcripts
• One sample of written work
• Names and contact information of at least three (3) referees.

Please note only shortlisted candidates will be notified. For enquiries, please contact Ms Huong Tam at huong.tam@nus.edu.sg

We are seeking a motivated Civil Engineer to join our construction team. The role involves overseeing civil and structural works, ensuring compliance with project specifications, codes, and safety standards. The ideal candidate should have strong technical knowledge and site supervision experience in large-scale construction projects.

Responsibilities:

• Supervise and monitor civil and structural works on site.
• Ensure works comply with drawings, specifications, and safety regulations.
• Coordinate with project managers, subcontractors, and consultants.
• Review construction progress and report site issues.
• Assist in planning, scheduling, and execution of civil works.
• Ensure quality and timely completion of assigned works.

• Position: Civil & Structural Engineer

• Location: Bugis

• Working hours: Monday to Friday (9am - 6pm)

• Salary (commensurate with experience): Up to $6,000 + Performance Bonus + Staff Benefits

• Duration: Permanent

• Industry: Structural Engineer

Main Responsibilities:

• Undertake civil and structural design development, detailed design calculations and drawings

• Prepare and review structural drawings, technical reports, specifications and project documentation

• Attend site meetings and coordinate with clients, consultants, contractors and authorities

• Plan, coordinate, manage and monitor C&S project progress to ensure timely delivery

• Ensure designs comply with Eurocode, Singapore Standards, BCA requirements and latest code of practice

Requirements:

• Possess Degree in Civil Engineering, Structural Engineering or related discipline

• Minimum 5 years of relevant C&S design/project experience, preferably in consultancy or construction

• Familiar with Eurocode, Singapore Standards, BCA requirements and local authority procedures

Email to: abby.pang@searchpersonnel.com.sg for more information.

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

As a Senior IT Engineer (Cloud & Microsoft 365), you will be responsible for designing, implementing, and managing cloud, Microsoft 365, and hybrid infrastructure environments. You will play a key role in ensuring the availability, security, and performance of IT systems while supporting the organization's cloud transformation and digital workplace initiatives.

Key Responsibilities

• Design, implement, and support cloud, Microsoft 365, and hybrid infrastructure solutions.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Manage Intune, endpoint security, Conditional Access, and MFA policies.
• Plan and execute cloud and Microsoft 365 migration projects.
• Monitor, maintain, and optimize the performance, availability, and security of IT systems.
• Administer Windows Server, Active Directory, virtualization, and related infrastructure services.
• Implement backup, disaster recovery, and business continuity solutions.
• Troubleshoot and resolve complex infrastructure, cloud, and Microsoft 365 issues.
• Automate routine tasks using PowerShell and other administration tools.
• Maintain technical documentation and standard operating procedures.
• Provide technical guidance to junior engineers and support project delivery.
• Ensure compliance with security policies, industry standards, and best practices.

About the Role

We are seeking an experienced senior manager to lead our information security team, combining strong hands-on technical expertise as well as people management experience in the information security domain. They will lead a team to manage. They will lead a team to manage Security Operations (SecOps), encompassing threat detection and response, incident management, vulnerability management, security monitoring, and continuous improvement of defensive capabilities.

WHAT YOU’LL BE DOING:

Infrastructure Security

• Manage end-to-end infrastructure security activities, such as vulnerability management, servers’ security monitoring & hardening, infrastructure as a code, etc.

• Design and/or review infrastructure security architecture proposal for various security-driven initiatives for on-premises and cloud environment.

Cloud Security

• Manage compliancy level of AIA SG cloud security assets based on ongoing regular scanning according to the defined threshold.

• Evaluate the security aspect of new cloud-based solutions proposed by application development team, infrastructure team, or business users.

• Manage various cloud security BAU activities, such as assets provisioning, deprovisioning, hardening, etc.

Identity and Access Management

• Supervise the AIA-SG IAM Manager and their team performing IAM Governance functions for the Business Unit. 

Cyber Security & Security Incident Handling

• Work with Security Operation Centre (SOC) Team to ensure secure protection of AIA SG environment.

• Deploy new cyber security initiatives and roll out the platform together with SOC Team.

• Point of contact for security incident handling and investigation, starting from incident is identified, handled, and resolved.

Security Advisory

• Provide feasible security recommendations or guidance based on queries / changes initiated by application development team, infrastructure team, or business users.

• Facilitate challenging security conversations and provide acceptable solutions where IT standards are contradicting with business demands to achieve acceptable business solutions without sacrificing security and compliance aspects.

People Development

• Supervise 8 team members.

• Drive a continues Learning and Development program for the team members through inhouse and external training programs.

• Lead promotion of activities to increase information security within your teams to embed and continuously improve adherence to good practice.

WHAT WE ARE LOOKING FOR:

• University degree in one of the following or related disciplines (Computer Science, Computer Engineering, Information Security, Information Systems).

• Minimum 15 years of experiences of information security domain, especially in Application Security, Infrastructure Security and Cloud Security.

• Preferable to have security infrastructure operation background with hands-on experiences of designing and/or reviewing application security or infrastructure security. 

• Hands-on information security experience in the Multiple Cloud Environment (SaaS, PaaS and IaaS) and Cyber Incident management.

• Certifications related to security architecture or Cloud Security is preferable, such as CCSP, Azure DevOps certification, Azure Solutions Architect certification, etc.

• Preferably a holder of one or more of the following information security and audit qualifications: CISSP, CISA, CRISC, CCSP.

• Good knowledge of latest security technologies and cyber landscape in a highly regulated industry.

• Good interpersonal and communication skill.

• Strong leadership with a high integrity, proactive mindset, and strong ownership.

• Working experiences in insurance / banking / IT industry is preferred.

• Infrastructure Security: Windows, Linux, AS400.

• Security Advisory and Assessment, and incident management.

YOUR NEW JOB

As a Security Operations Engineer, you will support Security Operations Centre (SOC) activities, including security monitoring, incident investigation, threat hunting, and incident response.
You will act as a Level 2 security analyst, investigating alerts, identifying threats, supporting remediation activities, and improving overall security operations.
This is a 12-month renewable contract role. Work will be onsite at One-North, Mon – Fri office hours.

WHAT YOU’LL BE DOING

• Investigate and triage security alerts from SIEM, EDR/XDR, email, cloud, identity, and network security platforms
• Analyse security events to determine root cause, scope, and business impact
• Investigate phishing, malware, account compromise, and unauthorized access incidents
• Perform threat hunting activities using threat intelligence and MITRE ATT&CK methodologies
• Support containment, remediation, and recovery activities during security incidents
• Improve SOC processes, playbooks, detection rules, and monitoring capabilities
• Assist with onboarding and integration of new security technologies
• Support security reporting and documentation activities
• Participate in after-hours support when required

WHAT IS NEEDED FROM YOU

• At least 3 years of SOC, cyber security operations, or incident response experience
• Hands-on experience with SIEM, EDR/XDR, cloud security, or identity security platforms
• Strong understanding of cyber attack techniques, threat analysis, and MITRE ATT&CK
• Experience investigating and responding to security incidents independently
• Good analytical, troubleshooting, and problem-solving skill• Strong communication and documentation skills

WHAT WILL MAKE YOU STAND OUT

• Experience working in government, statutory board, or public sector environments
• Experience with threat hunting and advanced incident investigations
• Exposure to security automation, detection engineering, or SOC optimisation projects
• Relevant certifications such as Security+, CySA+, GCIH, GCIA, CEH, SC-200, or equivalent

Interested applicants are invited to apply directly at theNUS Career Portal. Please note your application will only be processed if youapply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-Fellow%2C-Security-%28School-of-Computing%29/33419-en_GB/?st=4BE945D60CCC38A4FBFF14E6E239368304BA2DD3

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for the position of Research Fellow in the Department of Computer Science, School of Computing (SoC). SoC is strongly committed to research excellence in all its dimensions: Searching for fundamental results and insights in developing novel computational solutions to a wide range of applications, building largescale experimental systems, developing theories and policies for effective management of information systems in organizations, and improving the well-being of society. We seek to play an active role both internationally and locally in the core and emerging areas of Computer Science and Information Systems.

The postdoctoral researcher will work on processor security and hardware testing. The role focuses on building new ways to find design bugs in processors before those processors are manufactured or deployed. This includes fuzzing, which means automatically generating many test programs to stress a processor design and expose incorrect behavior. The work will also study transient execution attacks, where a processor may briefly compute on secret data and leave traces that an attacker can observe.

The candidate will design new testing methods, build research prototypes, evaluate them on open processor designs, and publish the results in leading security and systems venues. The candidate will also help mentor PhD students, contribute to research planning, and support collaborations with academic and industry partners.

Qualifications

• The candidate should have a PhD in computer security, computer architecture, systems, or a closely related area.
• Strong experience with processor testing, hardware security, or fuzzing is expected.
• The candidate should be comfortable reading processor designs and working with simulation tools.
• Programming ability is important, especially for building research systems that can run at scale.
• The role also requires the ability to explain technical work clearly to people with different backgrounds. 
• The candidate should be able to turn a research idea into a working prototype, compare it fairly with prior methods, and write papers that make the contribution easy to understand.
• A strong record of top-tier publications is necessary.

Pre-requisition

 Degree in Computer Science/Engineering or equivalent.

 Proven experience in designing and implementing cloud architectures.

 Experience with design/operation of VMware Cloud Foundation based platform preferred

 Ability to prioritize and manage tight deadlines

 Good presentation skills, communication, negotiation, interpersonal skills and customer-service orientation

 Good team player who can also carry out assignments independently

 Ability to build and manage trusted relationships across different stakeholders

Key Responsibilities

 Lead team in cloud based infrastructure technical discussion and design of cloud based infrastructure

 Perform Proof-of-Concepts (POC’s) and Implement robust infrastructure and cloud solutions

 Identifying workloads suitable for the cloud

 Monitor and optimize cloud systems for performance and cost.

 Ensure data security and compliance with relevant regulations.

 Troubleshoot and resolve infrastructure and cloud-related issues.

 Deliver technical documentation and presentation to customer and internal teams.

 Partnership Management with Key Vendors

 Keep abreast with latest technology updates in the industry

Key Responsibilities

 Support project by delivering project deliverables and completing project milestones

 Responsible for configuration, installation of servers, networks and related hardware and software

 Coordinate with external parties (including vendors) and customers for problem implementation and resolutions

 Prepare and Participate in System Acceptance Tests (including security) with external vendors and customers

 Troubleshoot and debug issues that arise

 Develop and maintain technical and configuration documentation

 Documenting and explaining network topologies, diagram and diagram

 Prepare standard documentation Eg. SOW, system handover document, inventory etc

 Provide technical support and incident response to the maintenance team.

Technical Skill Sets:

Operating Systems: Linux, CentOS, SUSE

Networking: Dell, Cisco, routing, switching, TCP/IP

Security & Firewall: Fortinet, firewall management

Infrastructure Hardware: Fiber-optic transmission devices

Big Data & Data Platform: Hadoop, HDFS, ZooKeeper, Cloudera, Hue, Apache

Search & Analytics: Elasticsearch

Operations & Support: System implementation, troubleshooting, system maintenance, production support

Job Description:

o Cybersecurity System Maintenance

- Regularly monitor and maintain security tools, firewalls, antivirus software, and intrusion detection/prevention systems (IDS/IPS)

o Incident Response Support

- Assist in identifying, investigating, and responding to security incidents, providing first-level troubleshooting and documentation

o Liaise with technology vendors for escalation where required

o Vulnerability Management

- Conduct regular vulnerability assessments and patch management to ensure systems remain secure

o Security Audits

- Support security audits by gathering and preparing necessary logs and reports. Ensure compliance with security best practices and regulatory standards

o Collaboration

- Work closely with IT teams, network engineers, and other stakeholders to implement security measures and support operational needs

o Documentation

- Maintain detailed documentation on security procedures, incidents, and the overall state of cybersecurity environment

Skill Sets:

o Able to lead a team of engineers to fulfil Day 1 and Day 2 functions

o Strong analytical skills and attention to detail

o Ability to work independently and manage multiple tasks simultaneously

o Excellent communication skills, both written and verbal

o Team-oriented with a strong customer service mindset

o Experience in either one of the multiple cyber security domain eg. (Endpoint protection, Network Security, IAM)

o Certifications in CISSP or equivalent would be advantageous

o Operational experience in Container Security and Key Management is a plus

Job Description:

 Designs, builds, and maintains applications specifically optimized for cloud environments, focusing on scalability, resilience, and automation

 Key responsibilities include creating microservices, containerizing applications (Docker, Kubernetes), and developing CI/CD pipelines

 Involvement in the entire software development life cycle including application development, implementation, testing, maintenance and documentation

 Review customer’s existing business workflows / system functionalities and provide recommendations for improvement

 Support architecture design during pre-sales and implementation phase

 Lead a small team of software engineers and mentor junior engineers

 Implement software best practices and be an advocate for the team

 Responsible for the installation, configuration and integration of COTS products with our software products

Technical Skill Sets:  Proficient in Container Technologies: Deep understanding of Docker and Kubernetes.

 Proficient in one or more back-end programming languages / frameworks such as GoLang or .NET/.NET Core

 Proficient with JavaScript and one or more front-end frameworks such as React

 Proficient in Git

 Proficient in Building applications directly on kubernetes platforms utilizing managed services.

 Proficient in Monitoring & Optimization: Ensuring service reliability, security, and cost-efficiency through logging, monitoring (e.g., Prometheus), and performance tuning

 Experience with DevOps CI/CD and testing tools (eg. Github Actions, ArgoCD)

 Good understanding of Agile/Waterfall software delivery methodology

 Able to work independently and as a team

Pre-requisition:

 Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.

 Minimum 10 years of relevant experience in IT consulting, managed services, cloud platforms, or vendor management.

 Proven experience in evaluating and onboarding third-party solutions into enterprise or cloud environments.

 Experience working in sovereign, government, or highly regulated environments is highly preferred.

 Strong stakeholder management and communication skills.

 Ability to work cross-functionally with technical and non-technical teams.

 Analytical mindset with structured problem-solving capabilities.

 Proven ability to manage multiple vendors and initiatives concurrently.

Job Description:

Managed Services Development & Onboarding:

 Evaluate, shortlist, and recommend third-party vendor solutions for inclusion in the organisation’s managed services portfolio.

 Lead technical and commercial assessments of vendor offerings, including architecture, security posture, scalability, and compliance with sovereign cloud requirements.

 Work closely with vendors to onboard and integrate solutions into internal platforms and service catalogues/marketplaces.

 Define service design, operational models, and SLAs/OLAs for newly onboarded services.

 Collaborate with internal engineering and platform teams to ensure seamless deployment and interoperability within sovereign private cloud environments.

 Drive standardisation and optimisation of service onboarding frameworks and processes.

Vendor & Service Management:

 Work with Partner Alliance team to establish and maintain strong working relationships with strategic technology vendors and partners.

 Work with Operations and Customer Success teams to plan for and oversee:

o Ongoing service performance, including SLA adherence, incident management, and continuous improvement initiatives.

o Vendor coordination on patching, upgrades, vulnerability remediation, and lifecycle management of services.

o Escalation processes and ensure timely resolution of service issues.

 Conduct regular service reviews and performance reporting with vendors and internal stakeholders.

Governance, Risk & Compliance:

 Ensure all managed services comply with applicable government regulations, data sovereignty requirements, and security standards.

 Work with internal security and compliance teams to support audits, risk assessments, and accreditation processes.

 Enforce best practices in secure architecture, data protection, and operational resilience.

Stakeholder Engagement:

 Engage with internal stakeholders (e.g., product owners, architects, operations teams) to align managed services with business needs.

 Provide advisory on emerging technologies, vendor landscape, and cloud service trends.

 Support pre-sales and solutioning efforts where required, including proposal development and technical presentations.

Solution Architecting:

 Work closely with Cloud Architects and cross-domain Architects to develop solutions for sovereign private clouds.

Technical Skill sets:

Deployment Models: Deep knowledge of IaaS, PaaS, and SaaS.

Cloud Environments: Practical experience managing Private and Hybrid cloud setups.

Service Delivery: Proficiency in platform-based service models and digital marketplaces.

Orchestration: Experience with service orchestration workflows (automating complex IT processes).

API Management: Hands-on ability with API integration and connectivity between systems.

Governance Frameworks: Working knowledge of industry-standard security frameworks.

Regulatory Compliance: Understanding of compliance standards and "Data Sovereignty" (ensuring data is handled according to the laws of the country where it's located).

ITSM: Mastery of IT Service Management principles.

ITIL: Familiarity with the IT Infrastructure Library framework for service delivery and support.