Total 1,331 Manager level F&B / Tourism / Hospitality job vacancies

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.

This position reports to the Director of Food & Beverage and is responsible for the overall development and implementation of Food & Beverage marketing strategy including special promotions/events, partnerships and retails for our Food & Beverage outlets. Including festive offerings not limited to Chinese New Year, Rice Dumplings/Dragon Boat Festival, Mooncake/Mid-Autumn Festival and Christmas.

Duties and Responsibilities:

• Work closely with the Food & Beverage team on areas such as product development, cost management and overall strategy execution for each festive activation to achieve the financial and operational goals.

• Ensures all communications with clients are in line with the overall strategy for financial and operational goals.

• Work closely with the various outlet managers to ensure communications are aligned to requests and expectations.

• Responsible for manpower recruitment and development during the active months of festive operations.

• Responsible for regular updates on upcoming/active festive operations to the hotel's leadership team.

• To analyse competition in the market and prepare an analysis report on festive season competitors.

• Prepare and account for Food & Beverage projects profit & loss report.

• To carry out all tasks in a reasonable time frame to ensure the smooth running of the areas and restaurant.

• Perform other related duties as assigned by the Management.

Requirements:

• Minimum of 2 years of experience in a similar capacity

• PC literate and able to write, produce reports and analysis

• Good analytical skills

• Excellent communication & interpersonal skills

• Able to work independently and possess initiative

• Able to communicate and write in English

• Able to work on weekends where required

We thank you for your interest and will contact you if are shortlisted.

About the Restaurant

A part of Raffles Singapore’s history since 1892, Tiffin Room continues to celebrate the heritage and flavours of North India. The restaurant offers an evocative dining journey across the North Indian palate, from Rajasthan to Punjab to Lucknow through a refreshed lunch and a la carte dinner. The restored interior décor of the restaurant includes reinstating the wooden floorboards in Tiffin Room to bring back features from the early 1900s based on research by our heritage consultants. Intricately patterned wood and mirror wall panelling add richness and create a signature visual language while colourful displays of Tiffin boxes are imbued with historical notes but modern in feel.

Job Description
The position assists the restaurant manager in supervising the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.  

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.  

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs. 
• Supervises the daily operation and ensures sufficient manning coverage for operations. 
• Assigns the supervisors with responsibilities and tasks that they are best suited for. 
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel. 
• Consistently adheres to timeline of deliverables. 
• Maintains consistency in quality of food, beverage and service above all else.  
• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed. 
• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations. 
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.  
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.  
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.). 
• Is present in the operation during all meal periods. 

Provides a Leading and Consistent Guest Experience  

• Is pro-actively engaged in guest service. 
• Promotes sales through direct guests’ contact.  
• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database. 
• Handles guest complaints and comments competently and swiftly. 
• Leads the service team to personalise guest experience and in accordance with Hotel Standards.  
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.  
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.  

Management and Leadership of Outlet

• Is a mentor and role model. 
• Proactive, innovative with in depth Food & Beverage and market knowledge.  
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods. 
• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills. 
• Drives the team to achieve common goals and builds strong team work. 
• Uses the performance review process to identify and develops talent for growth. 
• Manages performance issues by using various coaching styles.  
• Displays cultural affinity and shows empathy to all team members.  
• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months. 
• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed. 
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building. 
• Observes colleague’s individual performance, grooming and punctuality. 
• Performs colleague appraisals and executes disciplinary actions if required. 
• Provides a level of Safety and Security for guests and colleagues.  
• Assists in recruitment, inducts and trains the team who are competent and confident. 
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards. 
• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance. 
• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.  
• Checks daily opening and closing duties. 

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant. 
• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc. 
• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour. 
• Submits monthly sales analysis with improvement action plan. 
• Uses revenue management tools to generate reports.  
• Ensures all reports generated are accurate before submission. 

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.  
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month. 
• Guides the departmental orientation for new hires. 
• Ensures that colleagues are aware of hotel rules and regulations. 
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene. 

Other Responsibilities  

• Performs any other duties that may be assigned by the manager. 
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.  
• Develops own knowledge and skills to grow as a leader. 
• Ensures NEA rules and regulations are met and achieve.   
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. 
• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts. 
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• Degree/diploma in Food & Beverage/Hospitality Management or minimum of 4 years of relevant experience in the hotel and bar environment, minimum of 2 year in similar position. 
• Strong working knowledge of Microsoft Office. 
• Good communication and interpersonal skills.  
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders. 
• Service oriented with an eye for details, passion and innovative for Food & Beverage. 
• Ability to work effectively and contribute in a team across divisional borders.  
• Good presentation and influencing skills.  
• Able to work and thrive within a culturally diverse environment.  
• Flexible and able to embrace and respond to change effectively.  
• Ability to work independently and has good initiative in dynamic environment. 
• Self-motivated and energetic. 
• Flexible and adaptable to change.
• Inspiring and people person. 
• Visionary - able to lead the team to continuous improvement.  
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and pride. 
• Builds strong rapport and coordinates actions together with Restaurant Manager. 

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

The Bar Manager is the “face” and ambassador of the bar, leading the venue personality and soul. The Bar Manager is responsible in supervising the overall operation and service standards of the outlet to meet and exceed guest’s experience expectations and achieves all set financial targets.

Main responsibilities include, but are not limited to, creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the bar and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Controls requisitioning, storage and careful use of all operating equipment and supplies.
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Ensures all guests’ complaints and comments are recorded accordingly and communicate to F&B Office.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Works closely with the Head Bartender to provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Supports training provided by Hotel by sending appropriate candidates to participate in the training (based on the staff development needs).
• Consistently develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the hotel.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.
• Performs any other duties and responsibilities that may be assigned.
• LQA and Forbes standards compliant aligned with hotel’s goals.

Candidate Profile

• Bachelor Degree in Food and Beverage/Hospitality Management or extensive hands on experience in similar restaurant concept.
• Minimum of 5 years of experience in the hotel or free-standing restaurant and bar environment, minimum 2 years in similar position.
• Prior work experience in Asia, Singapore or South East Asia preferred.
• Accustomed to and comfortable with media exposure.
• Strong working knowledge of Microsoft Office.
• Oral and written fluency in English and an additional language.
• Involvement in reservations and understanding of Revenue Management processes.
• “50 Best Bars” experience preferred.
• Thrives in large scale operation and high volume operation.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable.
• Commitment to professional and brand values.
• Visionary - able to lead the team to continuous improvement.
• Innovates and sets trends.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.

• Helping identify marketing trends and key opportunities for innovation.

• Learning and working with various types of software for digital marketing.

• Working closely with sales and marketing department.

• Creating marketing materials such as white papers, case studies, and presentations.

• Giving presentations.

• Maintaining a marketing database.

• Providing administrative support to the marketing and sales team.

• Preparing, formatting and editing a range of documents.

• Understanding company product and brand.

• General office duties.

• Creating and interpreting a variety of reports.

• Organizing market research.

• Analyzing questionnaires and other forms of feedback.

• Updating social media accounts.

• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.

• Administration or sales and marketing assistant experience.

• Effective written and verbal communication skills.

• A high level of attention to detail.

• Ability to work effectively within a team and independently.

• Experience using computers for a variety of tasks.

• Competency in Microsoft applications including Word, Excel, and Outlook.

• Good organization skills.

• Related job and internship experience.

• Digital marketing experience.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

The General Manager (Restaurant) is responsible for overseeing the overall operations of the restaurant to ensure high-quality food service, customer satisfaction, profitability, and compliance with company policies and standards. The role includes managing staff, inventory, budgets, safety procedures, and customer relations.

Key Responsibilities:

Operational Management

Oversee day-to-day restaurant operations to ensure smooth workflow.

Ensure adherence to food safety regulations, hygiene standards, and company policies.

Monitor dining, kitchen, and service areas to ensure high service quality and cleanliness.

Implement procedures to improve efficiency and reduce operational costs.

Staff Management

Recruit, train, supervise, and evaluate restaurant staff.

Prepare staff schedules and ensure adequate manpower for all shifts.

Conduct regular team meetings and performance reviews.

Promote teamwork, customer service excellence, and positive work culture.

Customer Service

Ensure customer satisfaction through excellent service, quality food, and prompt issue resolution.

Manage customer feedback, inquiries, and complaints professionally.

Maintain strong relations with regular customers and community stakeholders.

Financial Management

Prepare and manage budgets, forecasts, and cost controls.

Review daily sales reports and key performance indicators (KPIs).

Control expenses such as food cost, labor cost, and inventory wastage.

Ensure proper cash handling, billing accuracy, and banking procedures.

Inventory & Procurement

Monitor stock levels and coordinate with vendors for purchasing.

Conduct regular stock checks and maintain proper inventory records.

Ensure quality, freshness, and cost-efficiency of raw materials.

Marketing & Business Development

Implement marketing strategies, promotions, and seasonal menu planning.

Monitor competitors and market trends to maintain business advantage.

Support digital marketing, branding, and customer loyalty initiatives.

Skills & Qualifications:

Diploma or Degree in Hotel Management, Business Administration, or related field.

Minimum 5–7 years of experience in restaurant or hospitality management.

Strong leadership, communication, and interpersonal skills.

Knowledge of food safety laws, POS systems, and operational procedures.

Ability to multitask, solve problems, and work under pressure.

Location: West
Salary: Up to $14K + AWS + VB (Depending on experience)

Job Scope:

1. Lead and oversee the Savoury Application Laboratory, managing projects from initiation through adoption or termination in line with defined technical, quality, and business parameters.

2. Provide strategic and operational leadership to the Savoury Application Team, fostering close collaboration with Flavour R&D, Category, Portfolio to deliver innovation, customer solutions, and new business wins.

3. Define, implement, and monitor measurable KPIs to ensure team performance is aligned with regional and corporate business objectives.

4. Work closely with Portfolio for library updates and improvement projects

5. Act as the first point of contact for Project Management, using project tools for project assignment and monitoring for R&D savoury team.

6. Drive continuous improvement by identifying, evaluating, and implementing new application technologies to enhance or optimize existing processes.

8. Evaluate and recommend new application methods, ingredients, projects, equipment, and technologies, proactively addressing current and potential technical challenges.

9. Lead the introduction, commissioning, troubleshooting, and optimization of application machinery to strengthen prototype processing capabilities.

10. Guide, mentor, and develop technologists to ensure effective project execution, proactive innovation, and smooth project progression.

11. Deliver structured training and coaching to technologists and affiliates on new technologies, equipment, and application methodologies.

12. Act as a regional application consultant, providing technical training, knowledge transfer, and advisory support to affiliates.

13. Ensure application laboratories and equipment are maintained in safe, efficient, and compliant operating condition.

14. Uphold high standards of laboratory housekeeping, safety, and operational discipline.

15. Provide leadership and resources to ensure full compliance with environmental, health, and safety (EHS) management systems, legal requirements, and internal procedures.

16. Promote EHS awareness through training and engagement, maintaining documented evidence of compliance and continuous improvement.

17. Ensure adherence to Group’s Charter of Corporate Behaviour, Code of Conduct, and Employee Handbook requirements.

18. Perform additional job-related duties as required to support business and organizational needs.

Job Requirements:

• Min. Degree in any relevant field
• Min. 6-7 years relevant experience in flavour/ fragrance preferably in savory department
• Have supervisory experience managing a team

Interested applicants please submit their detailed resumes via email to melissa@recruitexpress.com.sg

All applications and personal information received will be treated with the strictest confidence.

Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
EA Licence No.: 99C4599

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

• Developing goals for the development team and business growth and ensuring they are met.

• Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.

• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office and CRM software (e.g. Salesforce)

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Roles & Responsibilities

• Experience working in nightlife and entertainment industry
• Managing organizational sales by developing business plans that covers sales, revenue and expense controls
• Setting individual sales targets with the sales team
• Tracking sales goals and reporting results as necessary
• Overseeing the activities and performance of the sales team
• Conduct training and coaching for your sales team
• Developing your sales team through motivation, counselling and product knowledge education
• Promoting the organization and products
• Understand our ideal target audience and how they best relate to our products
• Relationship building with new and existing customers
• Provide business development and strategic insight into specific market segments designated by upper management
• Work with management to create and implement sales strategies and policies to develop business in the respective markets
• Knowledge of mandarin dialect is essential as our customer base is primarily mandarin speaking
• Able to work late-night hours up to 3am, including weekends and public holidays

Key Responsibilities

1. Operations Management

Supervise daily restaurant operations to ensure smooth functioning.

Monitor food preparation, hygiene, cleanliness, and safety standards.

Manage reservations, table arrangements, and guest flow.

Ensure compliance with local health, safety, and licensing regulations.

2. Customer Service

Ensure high-quality customer service and guest satisfaction.

Handle customer complaints, feedback, and special requests professionally.

Maintain a welcoming and pleasant dining environment.

3. Staff Management

Recruit, train, supervise, and schedule restaurant staff.

Conduct staff briefings, performance reviews, and provide coaching.

Ensure all staff follow service standards and SOPs.

4. Financial & Inventory Management

Monitor daily sales, cash handling, and POS operations.

Manage budgets, cost control, food wastage, and profitability.

Oversee purchasing, inventory checks, and stock control.

5. Menu & Quality Control

Work with chefs on menu planning, promotions, and seasonal items.

Ensure food quality, presentation, and portion consistency.

Implement quality improvement initiatives.

6. Marketing & Promotion

Support promotions, events, online marketing, and customer engagement.

Monitor online reviews and maintain a positive brand image.

7. Reporting

Prepare daily/weekly operational and financial reports.

Report issues, maintenance needs, and improvement plans to management.

Skills & Qualifications

Diploma/Degree in Hospitality, F&B Management, or relevant field.

3–5 years of experience in restaurant or F&B management.

Strong leadership, communication, and customer service skills.

Knowledge of food safety, hygiene standards, and operations.

Ability to work in fast-paced environments and handle pressure.

Good knowledge of inventory and cost control.

Key Responsibilities

1. Operations Management

Supervise daily restaurant operations to ensure smooth functioning.

Monitor food preparation, hygiene, cleanliness, and safety standards.

Manage reservations, table arrangements, and guest flow.

Ensure compliance with local health, safety, and licensing regulations.

2. Customer Service

Ensure high-quality customer service and guest satisfaction.

Handle customer complaints, feedback, and special requests professionally.

Maintain a welcoming and pleasant dining environment.

3. Staff Management

Recruit, train, supervise, and schedule restaurant staff.

Conduct staff briefings, performance reviews, and provide coaching.

Ensure all staff follow service standards and SOPs.

4. Financial & Inventory Management

Monitor daily sales, cash handling, and POS operations.

Manage budgets, cost control, food wastage, and profitability.

Oversee purchasing, inventory checks, and stock control.

5. Menu & Quality Control

Work with chefs on menu planning, promotions, and seasonal items.

Ensure food quality, presentation, and portion consistency.

Implement quality improvement initiatives.

6. Marketing & Promotion

Support promotions, events, online marketing, and customer engagement.

Monitor online reviews and maintain a positive brand image.

7. Reporting

Prepare daily/weekly operational and financial reports.

Report issues, maintenance needs, and improvement plans to management.

Skills & Qualifications

Diploma/Degree in Hospitality, F&B Management, or relevant field.

3–5 years of experience in restaurant or F&B management.

Strong leadership, communication, and customer service skills.

Knowledge of food safety, hygiene standards, and operations.

Ability to work in fast-paced environments and handle pressure.

Good knowledge of inventory and cost control.

Roles & Responsibilities

• Must have prior experience in the nightlife and entertainment industry
• Responsible for the day-to-day management of performers
• Managing and overseeing all aspects of an event, from start to finish
• Negotiating contracts to secure performers for events
• Coordinating with vendors to ensure that all services are provided as agreed upon and within budget
• Making sure that all operations run smoothly, including scheduling rehearsals and performances and making sure that all technical elements are working properly
• Overseeing marketing efforts such as creating advertisements or organizing promotional events
• Help to develop and implement marketing strategies that reach target audiences through all channels, including print and digital advertising, social media campaigns, live events and public relations campaigns
• Managing the budget and working with event planners, designers, and other professionals to create an event that is within the budget guidelines
• Interact with customers for feedback on customer satisfaction and make necessary improvements
• Must have a strong repertoire of mandarin songs. Knowledge of mandarin dialects is essential
• Able to work late-night hours up to 3am, including weekends and public holidays

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As the Restaurant Manager at GYG, you will lead the charge in overseeing daily operations. You will empower the team through coaching and training, while managing your restaurant's P&L. Your role will see you maintaining the highest standards of quality, adhering to all procedures, while embodying the GYG spirit. 

What's in it for me?  

So much! Check out some of the benefits below:  

• Competitive salary + bonus structure  
• Flexible rosters and employment stability  - talk to us about what work life balance means to you
• Opportunities for advancing your leadership abilities – level up to Area Management and beyond
• A comprehensive training program and support to set you up for success 
• Heavily discounted GYG meals 
• Free and comfortable GYG uniforms and exclusive merch 
• Annual Restaurant Managers summit –  enjoy days of connecting, networking and sharing with leaders from across the country!
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• The chance to join our Hola Central team or become a Franchisee!

We appreciate diverse experience, but specifically we are looking for candidates that have:  

• Demonstrated leadership experience in a fast-paced, high-energy setting  
• Strong financial and commercial acumen, with the ability to identify sales and P&L opportunities and collaborate on actionable strategies with the team
• Previous success in meeting KPI’s
• Proven track record of delivering outstanding customer service  
• Exceptional interpersonal and communication skills 
• This role could be for anyone of our Resturant Locations across newcastle and lake Maqcuarie region

Click the "I'm Interested" button to express your interest in joining our team!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process. 

Job Title: Hotel Sales Manager – India

 Reporting To: Vice President Operations – Asia Pacific
Location: Gurugram, India.

Role Overview

The Hotel Sales Manager will be responsible for driving membership sales, revenue growth, and customer engagement across partner hotels in India. This role focuses on on-ground sales execution, relationship building with hotel teams, and delivering exceptional guest experiences that convert into membership sales.

Key Responsibilities

1. Sales & Revenue Generation

• Drive sales of membership programs (e.g., ALL Plus / Explorer)

• Achieve monthly and quarterly sales targets

• Maximize conversion rates through effective guest interactions

• Identify upselling and cross-selling opportunities within hotel environments
   

2. Guest Engagement & Conversion

• Engage directly with hotel guests to present membership benefits

• Deliver personalized sales pitches tailored to guest profiles

• Handle objections confidently and close sales effectively

• Ensure a premium and consultative sales experience
   

3. Hotel Relationship Management

• Build strong relationships with hotel staff and management

• Collaborate with front office, F&B, and reservations teams for lead generation

• Conduct regular training and refreshers for hotel teams on membership benefits

• Ensure alignment between hotel operations and sales objectives

4. On-ground Activation & Promotions

• Execute in-hotel sales activations, booths, and promotional campaigns

• Support marketing initiatives to increase visibility and engagement

• Ensure proper branding and positioning within hotel premises
   

5. Reporting & Performance Tracking

• Track daily sales performance and conversion metrics

• Maintain accurate records of guest interactions and sales pipeline

• Share insights and feedback with leadership to improve strategy
   

Key Skills & Competencies

• Strong sales and negotiation skills

• Excellent communication (English + regional language preferred)

• Customer-centric mindset with high emotional intelligence

• Ability to handle objections and close deals effectively

• Relationship-building and stakeholder management

• Self-driven, target-oriented, and resilient
   

Experience & Qualifications

• 2–5 years of experience in sales (hospitality, membership, or luxury retail preferred)

• Background in hotel operations, guest relations, or telesales is a plus

• Graduate in any discipline (Hospitality/Business preferred)
   

Success Metrics (KPIs)

• Monthly sales target achievement

• Conversion rate (%)

• Revenue generated per hotel

• Guest satisfaction during interaction

• Hotel engagement and collaboration score

What Success Looks Like in This Role

• Consistently exceeding sales targets

• Building strong hotel partnerships

• Delivering a premium guest experience

• Driving repeatable and scalable sales practices