Total 33 Manager level Customer Service job vacancies in PASIR GUDANG

oin us in our mission to transform the healthcare landscape in Singapore! We - the NUHS@Home team - are a dynamic new home hospital service looking for passionate and innovative administrative staff to co-create with us. 

The Assistant Manager/ Senior Assistant Manager for NUHS@Home will play a crucial role in supporting services planning, optimizing the operational workflow and providing administrative support for procurement of essential supplies. You will also be required to support the Department’s initiatives to generate publicity and leveraging social media platforms.

Job Responsibilities

 Clinical Service Development

• Manage all aspects of clinical service(s):Work closely with other departments to ensure a holistic service delivery that generates positive experience for patients along the continuum of care.Conduct proper planning of new clinical service(s) where assigned, which includes providing projections on workload, identifying resources required and getting the necessary approvals to secure these resources, and manage key project timelines to deliver the project(s) on a timely basis and within budget.Secure budget and monitor utilization as well as manage procurement of equipment and consumables to support the operation of the clinic / ward.

Clinical Initiative Support

• Support any Departmental-wide initiatives that impact clinical areas.
• Coordinate with internal i.e. legal, comms & external partners on initiative expansion.

Other Adhoc Tasks 

• Successful execution of other matters as and when assigned by RO and HOD.

Requirements

• Bachelor’s degree in business, healthcare, or a related field
• Strong communication, interpersonal, and planning skills, with the ability to build relationships with diverse stakeholders.
• Proven ability to work effectively in a fast-paced environment, managing and prioritizing multiple tasks.
• Excellent teamwork skills combined with the ability to work independently when required.
• Positive work attitude and adaptability to changing situations.
• Strong organizational and problem-solving skills, with keen attention to detail.
• Preferably 1 year of experience in project management, operations, or a related field, ideally in healthcare. However, prior experience in a hospital setting is not mandatory but may be advantageous.
• Familiarity with project management methodologies and tools (e.g., Gantt charts, project management software) is a plus.
• Proficient in Microsoft Office

Product area

Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.

Job description

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Additional job description

As an Account Manager, you will help to provide integrated, cross-platform advertising solutions to some of Google's largest partners within the e-commerce industry. You will support creation of account and campaign-specific proposals for customers by translating customer objectives into selecting Google ad solutions, and working with internal stakeholders to conduct research and learn about account or campaign relationships to complete proposals.

Qualifications

Job responsibilities

• Build and manage relationships with clients, and develop an understanding of their business issues, marketing objectives, and success metrics.
• Work proactively and cooperatively with internal and external stakeholders to ensure workflows and projects are completed on time to a high standard.
• Plan for, and achieve, business growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
• Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present customers.
• Build an in-depth knowledge of how Google advertising products work and can be used to help meet a wide range of marketing objectives.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.

Preferred qualifications

• Experience working in Google Ads.
• Ability to travel for client meetings and training, as needed.
• Ability to work towards strategic goals and multitask in a fast-paced environment.
• Excellent business acumen, organizational, problem- solving, and influencing skills.
• Excellent verbal and written communication skills.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The CRM & Customer Lifecycle Manager is responsible for developing and driving customer lifecycle and retention strategies for The Wonder Shop, Mediacorp's content-driven ecommerce platform. This role focuses on maximising customer lifetime value through CRM, loyalty, and personalised engagement across owned channels.

Working closely with the Marketing & Growth Strategy Manager, this role translates overall growth strategy into effective lifecycle programmes, ensuring strong customer retention, engagement, and repeat revenue contribution.

Key Responsibilities

1. Customer Lifecycle Strategy & Execution

• Develop and implement end-to-end customer lifecycle strategies across onboarding, activation, retention, and reactivation.

• Design and optimise automated customer journeys based on behavioural and transactional data.

• Continuously refine lifecycle touchpoints to improve engagement, conversion, and repeat purchase rates.

1. CRM & Retention Marketing

• Own CRM channels (email, and other owned platforms) as key drivers of customer engagement and revenue.

• Plan and execute CRM campaigns, including newsletters, triggered flows, and targeted communications.

• Ensure consistency of messaging and alignment with overall marketing campaigns.

1. Segmentation,Personalisation& Customer Insights

• Lead customer segmentation strategies to enable targeted and personalised communication.

• Leverage data to identify key customer cohorts, behaviours, and opportunities for growth.

• Translate insights into actionable CRM strategies that improve customer experience and performance.

1. LoyaltyProgrammeDevelopment

• Support the development and optimisation of loyalty programmes to drive retention and frequency.

• Design engagement mechanics (rewards, tiers, incentives) that encourage long-term customer relationships.

• Monitor loyalty performance and recommend enhancements.

1. Database Growth & Health

• Drive initiatives to grow and strengthen the customer database across digital touchpoints.

• Ensure best practices in database management, segmentation structure, and data hygiene.

• Monitor deliverability, engagement health, and compliance standards.

1. Performance Management &Optimisation

• Own CRM performance metrics including engagement rates, conversion, retention, and revenue contribution.

• Conduct testing strategies (A/B testing, journey optimisation) to continuously improve outcomes.

• Provide regular performance insights and recommendations to inform broader growth strategy.

1. Cross-Functional Collaboration

• Partner with Marketing, Merchandising, and Digital teams to align CRM initiatives with broader campaigns and business priorities.

• Work closely with the Marketing & Growth Strategy Manager to ensure lifecycle strategies support overall business goals.

• Contribute to planning discussions with a strong customer and retention perspective.

Skills & Requirements

• 4-7 years of experience in CRM, lifecycle marketing, or retention marketing

• Strong experience with CRM platforms (e.g., Dot Digital, Braze, Klaviyo, etc.)

• Proven ability to build and optimise lifecycle programmes and automated journeys

• Strong analytical skills with the ability to translate data into actionable insights

• Experience in loyalty programme design or customer engagement strategies is a plus

• Ability to balance strategic thinking with hands-on execution

• Strong stakeholder management and communication skills

What you will do:

The Product Manager, APAC Controls Service is accountable for innovation, development, and management of service products within the Controls domain in the Asia Pacific (APAC) region. This role operationalizes global service platforms within the region and is responsible for building and managing region-specific service products using the Rapid Closed Loop (RCLP) new service design process.

This role sits within the Global Service Product Management organization and is a key partner to the APAC domain and leadership teams.

How you will do it:

• Owns KPIs for an assigned service product portfolio
• Operationalizes service platforms from global team
• Builds and launches region‑specific service offerings as needed, in alignment with global standards
• Serves as domain service subject-matter expert (SME)
• Participates in problem-solving, kaizen, and VSM events
• Represents regional field and customer voice to global team
  
  Success Measures
• Supports region domain service P&L performance, including revenue growth and margin expansion
• Delivers on-performance new service introduction (NSI)
• Improves service attach/linkage rates across the portfolio
• Increases premium (full coverage) service mix
• Drives growth in connected assets

What we look for:

• Bachelor’s degree required
• 10-15years’ experience in service product management, service operations, service commercial enablement, or product lifecycle management
• Strong cross-functional leadership skills
• Ability to travel 10-25% of the time

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do:

As Customer Excellence & Quality manager, you will be assigned directly to one or more major customers/ dealers to ensure their requirements are fully understood and translated to JCI’s design and operations processes.

This role will drive communication and action working directly with customer focal points for quality, account executives, PBU Quality leaders and other functional experts and leaders such as R&D, Manufacturing, Procurement, Sales and Service.

This role includes establishing critical customer quality metrics for assigned key accounts while coordinating with the Customer Excellence & Quality Leader, orchestrating escalation resolution, and advocating for customers to ensure JCI is the best supplier. This person will be responsible to the assigned customers/account teams to drive improvement in key customer metrics by identifying issues/opportunities, initiating resolution/improvement plans and driving/tracking actions by engaging appropriate functional management and business units to ensure full support.

The scope of this role can be global/regional and will likely involve multiple PBUs.

How you will do it:

• Work with the Customer Excellence & GlobalQuality Senior Director and other Customer Excellence & Quality Managers tobuild and manage the processes to drive improved customer experience.  This includes the adherence to global processes, tools and communications mechanisms to ensure timely and accurate visibility of opportunities and issues driving to quick action and results.
• Track and proactively share key customer insights and feedback to ensure product design and process improvements for a better customer experience. Collaborate with colleagues across the organization to create feedback cycles, and to inform and enact these improvements
• Oversee the communication to the customer and resolve escalations when non-conformances are found at the customer in a timely and cost-efficient manner
• Develop and implement customer quality scorecard / KPIs to drive performance baselining and improvement on an ongoing basis
• Actively engage with your leadership and thebroader organization to support a customer-focused culture
• Account executive relationship management –Responsible for weekly updates to key partners across the business.  Must create and communicate progress in a way that builds confidence and demonstrates continued progress towards a world-class Quality organization
• Manage key partner relationships to ensure alignment across the enterprise via appropriate planning, execution, visibility, tracking, and governance
• Responsible for sharing Customer Quality and PMO best practices. Drive the use of best practices and apply lessons learned
• Engage globally with the ability to understand and work effectively in a culturally diverse organization

What we look for:

• Early career to experienced professionals with at least 8 years of experience in customer quality, operations, supplier management, business optimization and/ or project management
• Experience overseeing a large quality organization including recruiting employees, assigning and directing work, evaluating performance, overseeing the development and maintenance of staff, building trust and rapport and motivating the team.
• Excellent people skills with ability to develop and maintain professional relationships across a matrix, multi-cultural organization to collaborate for results
• Ability to influence across a matrix organization through partnering and collaboration fostering strong relationships
• Regular executive interactions at Director/ VP level.  Must be able to build relationships at all levels.
• Candidate must be innovative, creative, broad-thinker, well-organized in managing numerous competing priorities, and can deal with adverse situations
• Candidate must exhibit a high level of self-motivation, sense of urgency, and assertiveness with the ability to make important decisions with minimal supervision.
• Bachelor’s degree in engineering, supplychain, business or related discipline, MBA is desirable
• Lean Manufacturing and/or Six Sigma trainingis desirable
• Strong oral & written in English
• Strong capability with standard MS Office tools
• Ability to travel

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefitspackage
• On the job/cross trainingopportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

• Position: Customer Service Manager
• Location: Ang Mo Kio (Few bus stops from Yio Chu Kang MRT)
• Working hours: 5 days’ work week, Monday to Friday, 8.30am to 5.30pm
• Salary (commensurate with experience): Up to $7000 + Bonus + Medical + 14 days annual leave
• Duration: Permanent
• Industry: Semiconductor & Electronics

Main Responsibilities:

• Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
• Ensure good customer service through professional and timely handling of customers’ enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
• Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation including customer reports and operational records.
• Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Requirements:

• Bachelor’s Degree or Diploma in Business Administration, Engineering, Operations Management, or a related field.
• Minimum 3-5 years of managerial or senior leadership experience.
• Background in machinery, equipment, or technical service sectors is highly preferred.
• Strong team management, conflict resolution, consensus-building, and stakeholder alignment.
• Meticulous, analytical, and highly self-driven with strong decision-making capabilities.
• Excellent organizational, multi-tasking, and time-management skills in fast-paced environments.

• Customer-focused mindset with exceptional communication skills.
• Able to work outside of standard office hours when urgent customer support is required.

Email to joie@searchpersonnel.com.sg

Do visit www.facebook.com/search.personnel for more job listings and career tips!

**We DO NOT charge our candidates nor bind them with any contract.**

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you

LBP New Products Development Support

- Cooperate with Client and Canon Japan to achieve the development of new products on both engines and cartridges

- Investigation on problems relating Client testing and conduct measurements required for development

- Conducting rework engines or cartridges when needed

- Connect and report between Client and Canon Japan, relating schedule, concept and technical issues for each program

Current Products Quality Support

- Cooperate with Client and Canon Japan to confirm the status of quality issues and to solve

- Report status to Canon Japan on urgent issues

- Connect communications between Client and Canon Japan

Market survey for New Products Development

- Conduct market research when necessary

- Cooperate with other optimal sections of canon Sg internally or other Canon group companies for each case

- Report results to Canon Japan

Job Requirement

• Minimum 20 years working experience.
• Minimum 15 years printer related R&D experience.
• At least a bachelor’s degree in engineering, or a related field is required.
• Possess good knowledge of R&D.
• Good project management skill.
• Strong organizational and leadership skill.
• Knowledge of Microsoft Word, Excel, and PowerPoint.
• Possess excellent written and verbal communication in both English & Japanese as this role will need to liaise frequently with head office in Japan.

What you will do:

The Product Manager, APAC HVAC Service is accountable for innovation, development, and management of service products within the HVAC domain in the Asia Pacific (APAC) region. This role operationalizes global service platforms within the region and is responsible for building and managing region-specific service products using the Rapid Closed Loop (RCLP) new service design process.

This role sits within the Global Service Product Management organization and is a key partner to the APAC domain and leadership teams.

How you will do it:

• Owns KPIs for an assigned service product portfolio
• Operationalizes service platforms from global team
• Builds and launches region‑specific service offerings as needed, in alignment with global standards
• Serves as domain service subject-matter expert (SME)
• Participates in problem-solving, kaizen, and VSM events
• Represents regional field and customer voice to global team
  
  Success Measures
• Supports region domain service P&L performance, including revenue growth and margin expansion
• Delivers on-performance new service introduction (NSI)
• Improves service attach/linkage rates across the portfolio
• Increases premium (full coverage) service mix
• Drives growth in connected assets

What we look for:

• Bachelor’s degree required
• 10-15years’ experience in service product management, service operations, service commercial enablement, or product lifecycle management
• Strong cross-functional leadership skills
• Ability to travel 10-25% of the time

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Job Overview:

The Manager oversees daily service operations, ensuring clients receive compassionate, high-quality care. This role involves working with a team of care providers, ensuring regulatory compliance and maintaining positive relationships with clients, families and healthcare professionals. The Manager also plans, coordinates, and delivers care services that meet client needs while upholding organizational standards.

Key Responsibilities:

Financial Management:

• Oversee the budget for home care services, ensuring efficient allocation of resources and controlling costs.
• Track and manage billing and payments for services rendered.
• Ensure timely submission to Finance Department and update in Medisave portal.
• Identify opportunities to improve operational efficiencies and reduce costs without compromising care quality.

Client Care & Service Delivery:

• Ensure care plans are followed and services are delivered.
• Work with clinical teams to address any client concerns or complaints promptly and professionally to maintain satisfaction and improve service delivery.

Compliance & Regulations:

• Ensure that all home care services are in compliance with regulations, including licensing and accreditation requirements.
• Maintain accurate and up-to-date operational records and ensure timely response to patient referrals.
• Conduct regular audits to monitor compliance with healthcare standards and quality assurance protocols.

Coordination:

• Act as the primary point of contact between Agency for Integrated Care (AIC) & Ministry of Health (MOH) for regulatory & operational matters.

• Coordinate with clinical professionals (e.g., doctors, therapists, etc.) to ensure comprehensive care for clients.

Leadership & Supervision:

• Oversee the recruitment & training of home care administrative staff.
• Provide leadership, mentorship and performance evaluations to ensure a high standard of care delivery.
• Ensure adequate staffing levels and the effective scheduling of care providers to meet client needs.
• Foster a culture of continuous improvement and teamwork within the home care team.

Marketing & Business Development:

• Assist with the development of marketing strategies to attract new clients and expand services.
• Build and maintain relationships with referral sources, such as hospitals, doctors’ offices, and community organizations.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Nursing, Social Work or related field.
• Proven experience in home care management or healthcare service delivery, with at least 5 years of experience in a supervisory or managerial role.
• Strong knowledge of the intermediate and long-term care sector, information systems, subvention & use of Medisave.
• Excellent communication and interpersonal skills.
• Strong leadership skills with the ability to motivate, guide and develop a team.
• Ability to manage budgets, billing and financial aspects of home care operations.
• Compassionate, empathetic and patient-focused approach to care.

Skills & Abilities:

• Strong organizational and time-management skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in using healthcare management software (SAP Community Hospital Common System) is preferred.
• Proficiency in use of and Microsoft Excel (at least intermediate level).
• Strong decision-making skills and the ability to prioritize tasks.
• Ability to work independently and as part of a collaborative team.

Responsibilities

Oversee daily outlet operations and ensure smooth workflow

Coordinate staff duties and support daily manpower arrangements

Monitor service quality and ensure company procedures are followed

Handle customer enquiries, feedback, and service-related matters professionally

Support appointment arrangements, daily schedules, and operational planning

Check sales records, payment records, receipts, and basic daily reports

Maintain a clean, organised, and presentable outlet environment

Assist in inventory checking and basic stock coordination when required

Work closely with management to improve daily operational efficiency

Perform other related duties assigned by the company

Requirements

Relevant experience in operations, customer service, retail, beauty, wellness, or service industry is preferred

Able to manage daily outlet operations independently

Good communication, coordination, and problem-solving skills

Able to handle customer-facing situations professionally

Responsible, organised, and able to follow company procedures

Able to work in a fast-paced service environment

Able to work on weekends, public holidays, or shift hours when required

• Position: Showroom Manager / Customer Experience Manager
• Location: North East & North - 2 Locations
• Working Hours: 5 days work week, shift-based, 44 hours per week
• Salary (commensurate with experience) : Up to $6,800 + Variable Bonus + Transport Allowance + Mobile Allowance + Grooming Allowance + Annual Leave + Medical Benefits
• Duration: Permanent
• Industry: Premium Lifestyle Products / Showroom / Brand Experience

Main Responsibilities:

• Manage daily showroom operations and service standards.
• Lead and coach showroom team on personalized customer engagement and presentation.
• Ensure showroom ambience, display and brand image are well maintained.
• Handle customer enquiries, VIP clients and service recovery.
• Support campaigns, product launches, showroom events and activations.
• Work with Marketing, Sales, Creative and Product teams.
• Monitor customer feedback and improve customer experience.
• Plan staff roster, manpower and operational readiness.

Requirements:

• Diploma or Degree in Hospitality, Retail Management, Marketing, Business or related fields.
• Minimum 5 years of experience in luxury retail, premium showroom, hospitality, airline service, customer experience or related industries.
• Prior experience leading a customer-facing team is required.
• Well-groomed, confident, professional and comfortable engaging customers.
• Candidates from luxury retail, airlines, hospitality, lifestyle brands, interior design / furniture showrooms or automotive showrooms are welcome to apply.
• Required to work both Saturdays and Sundays, with generally one Saturday and one Sunday off per month.

Email to: chloe@searchpersonnel.com.sg

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips! 

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Deputy Consulting Director (APAC)

Reg no.: R22105510 | EA No: 13C6684

Strategic Planning & Business Execution

·        Execute the Customer Business Plan: Lead end-to-end implementation of Customer JBP for IC Category, reporting directly to Head of Sales.

·        Cross-Functional Collaboration: Partner closely with customers and operation team to deliver business plans. Collaborate with CSP / Shopper Marketing and Brand Team to build account-specific activation plans.

·        Performance Monitoring: Track and analyze customer sales performance. Actively work on business recovery plans to address business loss

·        Strategy Execution: Secure market leadership by successfully landing category strategies at operation level

Promotional & Investment Management:

·        Develop Integrated Promo Plans: Develop and implement the customer promo plan (incl. selling the plan at the customer) and managing promo investments.

·        Optimize Commercial Spending: Oversee promotional budgets, ensuring all Optimizing Promotional Sell Out (OPSO) inputs are completed accurately and on schedule.

·        Maximize Investment Levels: Strategically manage customer investments to maximize ROI for every promotion spent.

Negotiation & Commercial Alignment:

·        Close Commercial Deals: Negotiate promotional plans, including promo investment and strategic counterparts in strict alignment with TMICC category strategy.

·        Contract Accountability: Deliver agreed-upon commercial plans and actively track fulfilment of mutual commitments set in TTA agreements & JBP alignment.

Team Leadership & Advocacy:

·        Perfect Execution: Establish clear, actionable objectives and deliverables for Merchandiser Sales Team to ensure great execution.

·        Brand Diplomacy: Serve as an active ambassador for TMICC to maintain "Top of Mind" status and strengthen long-term relationships with customers.

·        Enterprise-First Mindset: Participate actively in internal TMICC meetings. Actively practice5i approach (Issue, Information, Insight, Implication & Implementation)

KEY REQUIREMENTS:

• Min 3 years in FMCG Sales Experience
• FMCG Modern Trade Experience
• Proficiency with Microsoft Office Tools

Supervise and coach all FOH service staff, including catering executives, supervisors, and part-time assistants

Conduct daily pre-shift briefings, service standards check, and floor walk-throughs

Own the dining experience: ambiance, cleanliness, queue management, guest flow, and service timing

Manage staffing schedules and deployment across counters, serveries, and catered function setups

Handle guest feedback and service recovery in a professional and timely manner

Work closely with the culinary team on service transitions, menu changes, and special promotions

Train team on Chinese dining etiquette, service protocols, and brand standards

Monitor FOH equipment, mise en place, and supply levels; escalate to operations as needed

Ensure all team members are certified in basic food hygiene; drive food safety practices on the floor

Support Account Manager in client reporting, site visits, and special events

Requirements:

Minimum 3 years in F&B service management, ideally in hotels, Chinese restaurants, or high-volume corporate dining

Strong floor leadership — ability to motivate, manage, and grow a diverse team

Familiar with Chinese dining service culture (e.g., banquet-style, set meal, dim sum service norms)

Experience in managing service for premium tech campuses or hotel F&B is advantageous

Calm, solution-oriented under pressure; skilled in service recovery

Good communication skills; bilingual in English and Mandarin preferred

Basic Food Hygiene Certificate (WSQ); higher certifications an advantage

Product area

Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.

Job description

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Additional job description

This is a fixed-term contract (FTC) role starting in July 2026 and concluding in 14 months. As an FTC, you will be a direct employee of Google for the duration of the term.

As a Hotel Ads Business Manager, you will work with different kinds of travel businesses in different markets. You'll be responsible for actively growing the Hotel Ads business across APAC. Your knowledge of the hotel industry and online media, combined with your communication skills and strategic thinking, shapes how new and existing businesses grow. You leverage your entrepreneurial drive to target, educate and persuade new and existing customers to embrace Google Hotel Ads. Using your influencing and relationship-building skills, you build up a network in the Hospitality industry in APAC, become an expert in your market and provide high quality service for your clients. 

Qualifications

Job responsibilities

• Drive adoption and growth of the Hotel Ads product across specific markets. Represent the Hotel Ads product goal, capabilities and roadmap both internally and externally.
• Build effective relationships with key customers, industry partners, agencies and internal stakeholders.
• Partner with account teams to ensure consistency in high-caliber customer service, across the full portfolio of Google advertising products.
• Develop expertise on partner ecosystem and market dynamics to identify strategic partnerships, target customers and growth opportunities.
• Analyse partner adoption and market coverage to identify top growth levers. Translate market dynamics and partner feedback to localized product asks.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
• Ability to communicate in English and Japanese fluently to interact with internal and external stakeholders.

Preferred qualifications

• Experience working in online ad sales, business development, marketing or consulting sales.
• Ability to deliver results under pressure and show dedication to client services.
• Ability and willingness to quickly complete large volumes of work with high quality.
• Excellent leadership, organization, communication, teamwork, and people management skills.
• Excellent analytical and problem-solving skills.

On behalf of the hiring company, which is an Original Equipment Maker (OEM) and market leader in their sector, we are looking for a suitable candidate to join them as Service Operations Team Lead | Manager :

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required, such as sales, costs, equipment performance, customer satisfaction, KPI including necessary administrative duties, etc.
• To regularly meet the customers and clarify how to achieve the requirements according to contractual requirements.
• Responsible for various inquiries from customers, including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management experience are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298