Total 5 Manager level Customer Service job vacancies in India

Job Summary

You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours.

Responsibilities

• Lead and manage a customer service team to achieve performance targets and deliver quality service
• Develop and maintain strong local contacts to support customer service operations and business growth
• Communicate effectively with internal teams and external stakeholders to resolve issues and enhance customer satisfaction
• Manage staff schedules and resources to ensure coverage during late working hours
• Adapt to evolving business needs by performing additional tasks as assigned

Preferred competencies and qualifications

• Experience in customer service management, including team leadership and staff management
• Strong interpersonal and communication skills to engage with diverse audiences at all levels
• Familiarity with local market and contacts to support customer relations
• Willingness to work late shifts as required
• Preference for candidates with local residency

Objective

We are an established regional healthcare provider focused on providing quality and sustainable healthcare for the residents of Singapore. This role will be responsible for the overall engagement of all our partners, to establish strong collaborative relationships and develop a long-term partnership with them, to achieve our business objectives.

Key Duties & Responsibilities

• Develop new and existing doctors in our network to build strong referrals for our specialist doctors, Radiology and Day surgical facilities to drive business growth.
• Develop and establish new partnerships with doctors, intermediaries, and relevant entities to generate new revenue streams.
• Build and maintain strong business relationships with all partners to promote loyalty.
• Provide market trends/intelligence from the ground and contribute to business strategies.
• Collaborate with Operational teams and internal stakeholders to ensure excellent patient experience.
• Ideate, plan, and execute business and marketing strategies effectively to achieve business objectives.
• Organise and conduct CMEs for Specialists and GPs.
• Hosting of events such as seminars and webinars.

Qualifications and Essential Skills

• Successful B2B sales experience and track record.
• Experience in healthcare, medical and pharmaceutical would be advantageous.
• Effective interpersonal, influencing and communication skills with a positive disposition.
• Ability to work independently and collaboratively across all stakeholders.
• Self-motivated and result-oriented with a strong business sense.
• May be required to work after office hours, and/or on weekends (when required) due to doctors' events etc.

* This is a Base + Commission role

Job Summary

You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours.

Responsibilities

• Lead and manage a customer service team to achieve performance targets and deliver quality service
• Develop and maintain strong local contacts to support customer service operations and business growth
• Communicate effectively with internal teams and external stakeholders to resolve issues and enhance customer satisfaction
• Manage staff schedules and resources to ensure coverage during late working hours
• Adapt to evolving business needs by performing additional tasks as assigned

Preferred competencies and qualifications

• Experience in customer service management, including team leadership and staff management
• Strong interpersonal and communication skills to engage with diverse audiences at all levels
• Familiarity with local market and contacts to support customer relations
• Willingness to work late shifts as required
• Preference for candidates with local residency

Assistant Manager, IT

As an Assistant Manager, IT, you will report to our Manager, IT. You will be responsible to provide for providing IT support and systems trouble-shooting, network management and maintenance of the Club’s network and e-communications systems. You will liaise with vendors and system users, ensure compliance with security policy laid down by the Club, provide IT training, guidance and technical support to end-users and assist in the schedules, coordination and implementation of plans/projects to set up network systems.

Responsibilities:

• To assist the Manager, IT to ensure the smooth operations of IT Department.

• To lead a team of 2-3 IT Executives to support the Clubhouse operations.

• Provide 1st level technical assistance to end-users.

• Setup, maintain and troubleshoot various client and server OS such as MS Windows.

• Setup, maintain and troubleshoot networking equipment such as switches, routers, firewall and wireless equipment.

• Setup new workstation (desktop/laptop), add network printers, familiar with migration of MS Outlook end user files from old to new workstation.

• Familiar with general hardware replacement ie Hard disk, ram, power supply etc.

• Maintain website and APPs

• Provide training and support to end-users.

• Liaise with vendor on IT related matters.

• Perform other duties as assigned by Manager, IT.

Requirements:

• Minimum Diploma in IT or Computer Studies. Minimum 3 years’ experience in managing people a group of staff.

• Excellent troubleshooting skills

• Able to handle end-users in a professional and timely manner

• Strong working knowledge in Windows, Linux Server Environment and Networking

• Good verbal and written communication skills

• Able work independently with minimum supervision

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Interested applicants please apply with your resume, last drawn, expected salary and notice period. 

Job Summary

You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours.

Responsibilities

• Lead and manage a customer service team to achieve performance targets and deliver high-quality service that enhances customer satisfaction
• Develop and maintain strong local contacts to support customer service operations and drive business growth
• Communicate clearly and proactively with internal teams and external stakeholders to resolve issues and improve service outcomes
• Manage staff schedules and allocate resources to ensure consistent operational coverage during late working hours
• Adapt to evolving business needs by taking on additional tasks and responsibilities as required

Preferred competencies and qualifications

• Experience in customer service management, including leading teams and managing staff performance
• Strong interpersonal and communication skills to engage effectively with diverse audiences at all organizational levels
• Familiarity with the local market and established contacts to support customer relations and operational success
• Willingness to work late shifts as required
• Preference for candidates with local residency