Total 12 Senior Executive level Customer Service job vacancies in India

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

IT Executive

As an IT Executive, you will report to our Manager, IT, responsible for providing IT support and systems trouble-shooting, network management and maintenance of network and e-communications systems.

Responsibilities:

• Provide technical assistance to end-users (eg connection to network, login issue, email inaccessibility).

• Setup, maintain and troubleshoot:

1. various client and server OS such as Microsoft Windows 10, 11, Windows Server, Linux, etc.

2. Firewall

3. Networking equipment eg Network Switches, Routers.

4. Wireless networking equipment eg AP’s and Wireless Controllers.

• Set-up new workstation (desktop/laptop)

• Familiar with general computer hardware replacement

• Provide training and support to end user for basic use of computers

• EDM broadcast, Backup of Servers, Anti-Virus and Windows Client and Server update

• Monitoring of the company Network

• Update CMS (Club Management System) patches and troubleshoot connection issues

• DRS (Jackpot System): Maintenance of the DRS computers, File and Progressive servers and network connection issue.

• Update Website eg errors, contacts, etc.

• Able to provide IT support after office hours (24 hrs) and weekends

• Cover IT Exec Admin duty if necessary, as the IT team is small

Requirements:

• Keen and passionate about IT industry with strong desire to work and learn

• Excellent troubleshooting skills

• Flexible with working hours when required and work independently with minimum supervision

• Able to handle end-users in a professional and timely manner

• Strong working knowledge in Windows, Linux Server Environment and Networking

• Good verbal and written communication skills

• Minimum Nitec in IT or Computer Studies

• Those without IT experience will be considered for junior position

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Interested applicants please apply with your resume, last drawn, expected salary and notice period. 

Job descriptions and responsibilities:

• Responsible for hotline support and train end-users on all company’s software products,

• On-site support, installation and training at end-user office,

• Trouble shooting of current software and new software,

• Assisting sales and software staff on any sales or software activities if necessary,

• Candidate with implementation of software projects will be an added advantage,

• Any job functions to help the company function as a team that assigns to you.

Requirements:

• Degree IT/Computer Science/PR/Marketing/Communication or equivalent.

• Local Fresh Polytechnics graduates are encourage to apply.

• Exposure to payroll, Human Resource and WEB knowledge will be an added asset.

• Excellent communication and presentation skills.

• Patient, polite, friendly and helpful personality.

• Positive attitude, dynamic, resourceful and independent.

• Must have interest in Software and IT industry.

• Good PC & Web Skills, knowledge in Windows, Windows XP-Pro, Win NT/2000/2003 & above.

• Familiar with MS Office and Windows software

We are seeking a proactive and customer-focused individual to manage front desk operations and support retail sales in a professional wellness environment.

Key Responsibilities

• Handle customer enquiries across walk-in, phone, WhatsApp, and social media channels
• Manage appointment bookings, scheduling, and therapist coordination
• Perform cashiering duties, including payment collection and invoicing
• Recommend suitable treatments, packages, and retail products based on customer needs
• Support sales through service recommendations, upselling, and cross-selling
• Maintain accurate customer records and update booking systems
• Follow up with customers on appointments, reminders, and retention efforts
• Handle customer feedback professionally and resolve basic service issues
• Ensure cleanliness and proper presentation of the reception and retail area
• Monitor inventory levels, restock products, and report shortages
• Assist with daily operations, including outlet opening and closing
• Support marketing activities such as promotions and basic content posting (if required)

Requirements

• Prior experience in retail, customer service, front desk, or beauty & wellness industry is preferred
• Able to communicate effectively with customers from diverse backgrounds
• Customer-oriented with a positive attitude and strong interpersonal skills
• Confident in recommending services and products
• Good organisational and multitasking abilities
• Basic computer literacy (POS systems, booking platforms, Excel, messaging tools)
• Comfortable handling payments and daily sales reporting
• Able to work in a fast-paced environment
• Responsible, punctual, and detail-oriented
• Willing to work retail hours, including weekends and public holidays
• Able to handle customer concerns calmly and professionally
• Interest in beauty, wellness, or TCM industry is an advantage

Job description:

1. Human Resources (HR)

- Handle full spectrum of HR functions including recruitment, onboarding, offboarding, and employee records management

- Process monthly payroll accurately and on time, including statutory submissions

- Manage work pass applications, renewals, cancellations, and compliance with local regulations

- Maintain proper HR documentation and ensure compliance with company policies and labor laws

- Support HR initiatives and activities as assigned

- Prepare HR reports and provide administrative support to the HR Manager

2. Administrative (Admin)

- Provide general administrative support to ensure smooth office operations

- Handle day-to-day administrative duties such as filing, data entry, and documentation

- Coordinate and assist with administrative tasks assigned by various departments

- Manage office supplies, vendors, and basic procurement

- Assist in organizing company events, meetings, and logistics

3. IT Support

- Assist in maintaining existing IT systems and infrastructure

- Support the development and implementation of new technology systems

- Troubleshoot and resolve basic IT-related issues for staff

- Liaise with external vendors for system maintenance and support when required

IT Executive

As an IT Executive, you will report to our Manager, IT. You will be responsible for providing IT support and systems trouble-shooting, network management and maintenance of the Club's network and e-communications systems.

Responsibilities:

• Provide technical assistance to end-users (eg connection to network, login issue, email inaccessibility).
• Setup, maintain and troubleshoot:

1. Various client and server OS such as Microsoft Windows 10, 11,

Windows Server, Linux, etc.

2. Firewall

3. Networking equipment eg Network Switches, Routers.

4. Wireless networking equipment eg AP’s and Wireless Controllers.

• Set-up new workstation (desktop/laptop)
• Familiar with general computer hardware replacement
• Provide training and support to end user for basic use of computers
• EDM broadcast, Backup of Servers, Anti-Virus and Windows Client and Server update
• Monitoring of the company Network
• Update CMS (Club Management System) patches and troubleshoot connection issues
• DRS (Jackpot System): Maintenance of the DRS computers, File and Progressive servers and network connection issue.
• Update Website eg errors, contacts, etc.
• Able to provide IT support after office hours (24 hrs) and weekends
• Cover IT Exec Admin duty if necessary, as the IT team is small

Requirements :

• Keen and passionate about IT industry with strong desire to work and learn
• Excellent troubleshooting skills
• Flexible with working hours when required and work independently with minimum supervision
• Able to handle end-users in a professional and timely manner
• Strong working knowledge in Windows, Linux Server Environment and Networking
• Good verbal and written communication skills
• Minimum Nitec in IT or Computer Studies
• Those without IT experience will be considered for junior position

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Interested applicants please apply with your resume, last drawn, expected salary and notice period. 

Operations & Documentation Support Executive

Company Overview
We are hiring for a multi-entity trading group operating across electronics, Sony distribution, mobile devices, timber, and FMCG business lines. We are seeking a hands-on and reliable Operations & Documentation Support Executive to support our operations across multiple business entities.

Job Details

• Employment Type: Full-Time, Permanent
• Location: Singapore (Office & Warehouse)
• Working Hours: Monday to Friday, standard office hours
• Reporting To: Senior Management

Role Purpose

This is an additive support role designed to assist three key team members across trade documentation, warehouse administration, banking support, and multi-company documentation. The successful candidate will also step in independently when required, ensuring continuity of operations.

Key Responsibilities

Trade Documentation Support

• Prepare Purchase Orders (PO), Proforma Invoices (PI), Commercial Invoices (CI), and Packing Lists (PL)
• Maintain weekly and monthly stock lists across multiple product lines
• Assist with Sony inbound/outbound cargo documentation and warehouse logs
• Maintain supplier and customer payment records
• Independently manage documentation when required

Warehouse & General Administration

• Support receiving and packing activities when needed
• Scan, file, and maintain company documents across entities
• Maintain Excel registers for operational tracking
• Manage document handling cycles (collection, filing, shredding)
• Oversee pantry supplies, stationery, and general office upkeep

Banking & Financial Support

• Perform banking runs (cheque deposits, document submissions at banks)
• Collect LC documents and update records
• Assist with invoice verification and basic accounts support

Multi-Company Documentation & Filing

• Support documentation across multiple business entities
• Assist with Certificate of Origin (COO) and declaration letters
• Liaise with suppliers, freight agents, and partners
• Follow up on documentation to ensure smooth shipment processes

Candidate Requirements

Essential

• Minimum 2 years of experience in shipping, trade documentation, or operations admin
• Experience with documents such as BL, PO, PI, CI, PL, LC, COO
• Comfortable handling banking-related documentation tasks
• Proficient in Microsoft Excel (tracking, registers, data entry)
• Strong attention to detail and multitasking ability
• Good written and spoken English
• Able to work independently with minimal supervision

Preferred (Good to Have)

• Experience with TradeNet / TRADEWEB (Singapore customs)
• Knowledge of HS Code classification and trade compliance
• Multilingual (Mandarin, Tamil, or Malay) to liaise with the clients
• Experience working across multiple entities
• Exposure to SAP, WMS, or ERP systems

Personal Attributes

• Adaptable and flexible across different tasks and teams
• Reliable and capable of working independently
• Discreet with confidential documents
• Proactive and detail-oriented
• Strong team player

Work Environment

You will work across multiple business lines including electronics, Sony distribution, mobile, timber, and FMCG. This role requires flexibility, as responsibilities vary daily. You will collaborate closely with three team members, each managing different functions.

What We Offer

• Stable, long-term position in an established trading group
• Exposure to multiple industries and business functions
• Hands-on learning in trade, logistics, and finance
• Supportive and collaborative team environment
• Competitive salary based on experience

HMI Medical Centre is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a customer service representative to ensure our visitors and patients needs are well-taken care of at our centre.

• Be the first point of contact for all our visitors, which include walk-ins, patients, doctors, and internal staff.
• Perform high-touch concierge services such as but not limited to greetings, visitor registration, escorting, attending to queries, and etc.
• Perform personalised service to all visitors, patients, staff which include visiting doctors.
• Chaperone high-net-worth/ VIPs during their medical appointment.
• Arranging accommodation, transport and medical appointments.
• Creating good experience for the patients and visitors during their time in the centre.
• Handle special projects relating to process improvement, experience enhancement, which will include sourcing of products, implementing new workflow and etc.
• To respond to any feedback relating to the centre, or its service in a professional manner.
• Any other ad-hoc administrative duties as assigned.

Requirements:

• Excellent customer service skills, flexible and able to handle difficult situation when required.
• Must be comfortable being in a customer-facing role.
• Strong interpersonal and communication skills.
• Pleasant, Professional, Presentable, and has a Positive attitude.
• Previous experience in working in high-end, luxury concierge service position will be advantageous.
• Candidate with longer experience in the above industry will be considered for senior position.
• Working days: Monday to Friday (office hours), and half day on every alternate Saturdays.

Student Admission and Support Staff (Executive) or Admissions Counsellor cum Admin Executive

Job summary:

You play a pivotal role in facilitating the admission process and providing essential support to prospective students and their families. This position combines administrative responsibilities with student advising to ensure a seamless and positive experience for all applicants.

Key Responsibilities:

1. Admissions Guidance: Provide comprehensive information about the institution's programs, admission requirements, and application procedures to prospective students and their families.
2. Application Processing: Receive, review, and process student applications accurately and efficiently. Ensure all necessary documentation is complete.
3. Admissions Interviews: Conduct interviews or informational sessions with prospective students, both in person and through virtual platforms, to assess their suitability for admission and address their questions or concerns.
4. Admission Decisions: Participate in the evaluation of student applications and make admission recommendations based on established criteria.
5. Support Services: Offer guidance and support to admitted students regarding registration, school bus transportation communication liaison, uniforms and books merchandise sales, and other related admin matters. Assist students and parents on day to day adhoc requests.
6. Outreach and Student Recruitment: Participate in recruitment events, open houses, college fairs, and other activities aimed at attracting potential students to the institution.
7. Data Management: Maintain accurate records of student interactions, application status, student attendance filing, and admission decisions using relevant software and databases.
8. Compliance: Ensure that all admission processes comply with institutional policies and relevant regulations including processing of student visas and filing FPS monthly, annual return.
9. Customer Service: You will be assigned as reception desk guide. Provide excellent customer service to new prospective parents and their families, addressing existing parents' inquiries promptly and professionally.

Qualifications:

• Must have at least 2 years of experience in dealing school admissions and student recruitment in any Singapore international schools.
• Bachelor's degree in any field. Master's degree can be a preferred choice.
• Previous experience in admissions, student services, or a related role is advantageous.
• Strong interpersonal and communication skills.
• Proficiency in using office software and database systems.
• Knowledge of admission processes and educational systems is a plus.
• Able to speak other languages for majority parent community like Hindi or Tamil is a plus.
• Ability to work independently and as part of a team.
• Excellent organizational and time-management skills.

Benefits:

• Education subsidy for your child when enrolled in our school.
• Annual Leaves
• Annual increment
• Subsidized school bus transport
• Dental allowance
• Medical insurance cover outpatient and inpatient
• Performance incentives

How to Apply:

Interested candidates should submit their resume and cover letter detailing their qualifications and interest in the position to hr(at)kindlekids(dot)sg or submit via this job portal.

Kindle Kids International School is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.

Job Summary

We are seeking a proactive and detail-oriented Human Resource Assistant / Executive to support the full spectrum of HR functions. The ideal candidate will play a key role in recruitment, payroll administration, employee lifecycle management, and HR operations, contributing to a positive and efficient workplace environment.

Key Responsibilities

• Support the end-to-end recruitment process, including drafting job advertisements, screening candidates, coordinating interviews, preparing offers, and onboarding new hires
• Conduct orientation programmes for new employees to ensure smooth integration into the organisation
• Track and manage employee lifecycle movements such as confirmations, increments, promotions, and transfers
• Maintain and update accurate employee records, including HR databases, personnel files (P-files), and other HR documentation
• Handle payroll administration, including timesheet verification and ensuring accuracy of payroll data
• Assist in manpower planning and rostering for external projects
• Plan and coordinate employee engagement activities and company events
• Administer government-related claims, grants, and funding applications
• Manage applications, renewals, and cancellations of work passes for foreign employees
• Support HR reporting and ensure compliance with internal policies and regulatory requirements
• Perform any other ad-hoc duties as assigned

Requirements

Diploma or Degree in Human Resource Management, Business Administration, or related field

Minimum 3 years of relevant experience in HR generalist and administrative functions

Meticulous, organized, and detail-oriented with strong administrative skills

Good knowledge of Singapore employment laws and manpower policies is an advantage

Experience handling work passes for foreign employees

Able to work independently and manage multiple tasks effectively

Strong interpersonal and communication skills

Experience with HR systems such as Workday is a plus

Able to work independently and manage multiple stakeholders

Strong attention to detail and problem-solving skills

Only Singaporeans or PR may apply

We are in the healthcare industry, providing medical concierge services to patients by facilitating our network of private doctors & private hospitals.

With our patients wellness in mind, we provide a range of services to help them achieve their health and wellness goals. 

Join our dynamic team as we continue the expansion of our business presence and services to better serve both our current and new patients.

With a keen commitment to quality – we take our client’s progress and satisfaction seriously.

Job Description & Responsibilities

1. Business Growth & Sales Management

1. Drive the full sales cycle from planning to case closure, ensuring sustainable business growth.
2. Develop and execute growth strategies to expand clientele and business partner networks.
3. Achieve assigned quarterly and annual sales targets.
4. Identify new business opportunities and propose viable revenue streams.
5. Support conflict resolution and service recovery when required.

2. Partnership & Network Development

1. Recruit, develop, and manage business partners to expand the external company's network.
2. Build and maintain strong relationships with existing clients, partners, and stakeholders to strengthen retention and referrals.
3. Represent the company professionally in all B2B and B2C engagements.
4. Negotiate tactfully with stakeholders to achieve optimal outcomes for clientele, partners, and the company.

3. Marketing & Brand Support

1. Champion marketing initiatives and campaigns alongside team members to enhance company visibility and patient engagement.
2. Collaborate with the team on promotional activities, events, and outreach programs.
3. Ensure all marketing efforts align with company values, branding, and business development objectives.
4. Support management in business development and branding projects as required.

4. Strategic Planning &Market Intelligence

1. Research market trends, competitor activities, and industry developments (local and international).
2. Align business strategies with company direction and obtain necessary approvals prior to case onboarding.
3. Map company strengths to patient needs to enhance value proposition and competitiveness.
4. Provide regular updates and strategic insights to Management to improve deal conversion and service standards.

4. Leadership & Team Management

1. Develop weekly work plans (Sales Accelerated Program, SAP) to improve team productivity and efficiency.
2. Coach and motivate Business Development team to meet and exceed targets.
3. Monitor team performance and provide guidance for improvement.
4. Foster a positive, accountable, and performance-driven culture aligned with company core values.

5. Professional Conduct

1. Demonstrate professionalism, discretion, empathy, and credibility in all interactions.
2. Uphold and practice the company’s RESPECT core values at all times.

Requirements

1. Candidate must possess at least a Diploma or Degree

2. Minimum 2 years of work experience in sales is required

3. Required language(s): English and Chinese Mandarin in order to liaise with Chinese speaking customers and associates

4. A good team player, meticulous, organized and ability to adapt to company’s culture

5. Preferably relevant experience in Healthcare or Health Insurance with a strong interest in the local and regional healthcare industry

6. The company is looking for an independent individual with initiative and willing to do what it takes to complete assigned tasks.

7. Strong interpersonal, communication and collaboration skills(written & verbal) in listening, understanding and resolving issues efficiently and effectively

8. Adaptable, resilient, ability to multi-task and to work well in a dynamic and fast-paced environment

9. Resourceful, pro-active and analytical, with an eye for detail

10. Someone who enjoys learning and is willing to take on new challenges.

Additional Information

Basic Salary:  $3000 and above + additional monetary incentive will be rewarded for sales target achievements

13th Month AWS and Variable Bonus: rewarded to employees with outstanding performance

Year of Experience:  2 years of work experience in sales/ insurance/ healthcare related industry

Job type:  Full time permanent

Location:  3 minutes walk from Farrer Park MRT

Remote working:  Not available for this position