Total 62 job vacancies in KL Sentral

As a Business Intelligence Associate, you will support the delivery of highquality reporting solutions, ensure accurate and timely data operations, and collaborate across local, regional, and global teams. Your work will directly contribute to enabling datadriven decisions for top global brands. 

Key responsibilities 

• Develop and maintain reporting templates within internal systems based on commercial team requirements. 
• Diagnose and resolve issues across data sources, reporting platforms, and delivery systems. 
• Ensure timely, accurate, and highquality report delivery; monitor generation processes and fix issues proactively. 
• Communicate effectively with local and regional commercial stakeholders on reporting and delivery matters. 
• Collaborate with international teams to resolve systemrelated reporting issues. 
• Manage MSD tickets within SLA, ensuring prompt, highquality responses to stakeholders. 
• Participate actively in ad hoc projects to support business improvements. 
• Configure, update, and troubleshoot GfK’s complex online reporting tools. 
• Run postprocessing tasks using automation tools to enhance efficiency. 
• Draft structured memos for external clients on delivery issues or data changes. 
• Coordinate with GSC, regional, and global teams to resolve data quality and delivery issues. 
• Support commercial teams with client presentations by preparing data, updating charts, and providing insights. 
• Perform any additional tasks assigned by your immediate superior.

Our Homescan Helpdesk Assistant is mainly to support our Singapore Consumer Panel from helpdesk, communication to data quality in the aim of ensuring our Global KPI’s are met and achieving a well-balanced and compliant panel.

• Panel recruitments – Supporting and maintaining both main and panel expansion including online recruitment, referral programme, welcome calls, quality control calls, coaching and education. Also, ensuring sufficient panel members are recruited to meet our sample target.
• Regular Compliance Control Checks – Conducting weekly quality control phone calls to ensure our panel to stay active, compliance and other related tasks.
• Helpdesk – Providing assistance / information for incoming and follow-up helpdesk queries including incoming phone calls, voice mails and emails from panel members, requesting supplies and resolving any technical queries. Helpdesk to log tickets in panel management system and raise tickets for any technical support etc.
• Panel Demographic Updates – Notifying competition winners, yearly members’ profile update, dispatch follow up and any other ad hoc survey calls
• Reporting of Feedback – Able to pick up trends, filter feedback through positive/negative reporting from panel members