Total 1,248 support analyst job vacancies

ABOUTTHE ROLE
We are looking for an experienced KYC Quality Assurance Analyst to join our client's Compliance team in Singapore. In this senior individual contributor role, you will serve as the third line of review (L3) for KYC and Source of Wealth (SoW) assessments, ensuring accuracy, regulatory compliance, and risk integrity across our customer portfolio.

You will work closely with L1/L2 analysts, the Anti-Money Laundering Officer (AMLO), and internal audit teams to maintain the highest standards of financial crime prevention.

KEY RESPONSIBILITIES

•     Perform second-level review of KYC and Source of Wealth (SoW) assessments, evaluating them for accuracy, completeness, and regulatory compliance.

•     Validate the plausibility and coherence of SoW narratives and supporting documentary evidence.

•     Ensure that risk ratings, customer profiles, and red flags are correctly identified, documented, and appropriately addressed.

•     Summarise and escalate high-risk or unclear cases to the AMLO with well-reasoned recommendations.

•     Maintain quality assurance records and contribute to internal audit readiness and ongoing compliance reviews.

•     Provide constructive, actionable feedback to L1 and L2 analysts to drive improvements in quality and consistency.

•     Identify systemic issues or trends in KYC reviews and propose process enhancements.

REQUIREMENTS

Essential

•     Minimum 3 years of hands-on KYC experience within a licensed bank or financial institution (non-negotiable).

•     Prior experience in an L3 reviewer, QA, or Compliance Officer capacity.

•     Strong knowledge of AML/CFT regulations and KYC frameworks applicable in Singapore (MAS guidelines).

•     Proven ability to assess complex corporate structures and high-risk customer profiles.

•     Meticulous attention to detail with strong analytical and investigative skills.

The intern will be attached to the Fleet Digital section and will support the team in the following activities: 

• Extract and analyze sets of data from multiple sources and database for Harbour Launch, Tugs and Crew Deployment; develop and test hypothesis and communicate with section managers recommendations. 

• Identify and interpret trends or patterns in the collected data sets. 

• Detect anomalies, spot discrepancies and possible defects from our Fleet Management System 

• Produce insights on operations data using analytic tools (Python/Excel/Power BI) 

• Design, develop and maintain ongoing reports and dashboards. 

• Take in the lead in digitalization projects by working with key stakeholders within and outside of organization. 

• Perform any other ad-hocs duties as assigned. 

Preferred Skills

• Proficiency in Python Programming Language and Excel VBA 

• Experience in UI/UX designing and able to develop dashboard with data visualization tools (Example: Power BI and Tableau) 

• Analytical mindset driven to understand machinery and operation data 

• Strong organizational and problem-solving skills 

• Commitment to learning including new analytical methods and Harbour Craft profile 

• Ability to identify data-driven insights and trends from large data sets, keeping in mind of data quality and accuracy 

• Able to develop Robotics Process Automation (RPA) – UiPath would be a plus. 

Data Analytics

• Spearhead the design and execution of end-to-end data analytics strategies.
• Develop and manage automated data pipelines and ETL workflows.
• Perform data cleaning, preprocessing, and validation to maintain high data accuracy and integrity.
• Utilize advanced statistical and data mining techniques to analyze extensive healthcare datasets.
• Build and maintain interactive dashboards with user-friendly visualizations tailored for non-technical stakeholders.
• Deliver in-depth analytics to support clinical research and quality improvement projects, especially in areas like chronic disease management (e.g., diabetes, kidney disease, asthma).
• Create predictive models and deploy machine learning solutions, including large language models (LLMs).
• Collaborate with clinical teams to integrate Patient-Reported Outcome Measures (PROMs) into existing care processes.
• Work closely with GTO and AIO teams to improve data visibility and accessibility.
• Design and apply LLM-based solutions to streamline and optimize patient care pathways.

Data Quality & Monitoring

• Conduct regular validation to ensure the integrity and consistency of datasets.
• Detect and interpret key trends, patterns, and insights from healthcare data.
• Establish and maintain robust data quality assurance and validation protocols.
• Generate and present clear, data-driven reports and visualizations to stakeholders.
• Ensure all data visualizations are user-centric and accessible to non-technical users.
• Liaise with cross-functional teams to gather and address their specific data requirements.

Data Governance & Protection

• Implement stringent data security policies and access controls.
• Supervise data standardization and quality management initiatives.
• Ensure adherence to data privacy laws such as PDPA and HBRA.
• Develop secure protocols for safe data exchange and collaborative access.
• Promote ethical AI usage and ensure responsible deployment of LLM technologies.

Key Requirements

• Bachelor’s degree in a quantitative field (e.g., Computer Science, Data Analytics, Statistics)
• Minimum of 2 years’ experience in healthcare analytics or a similar field.
• Strong programming skills in Python, R, and SQL.
• Hands-on experience with data visualization platforms such as Tableau, Power BI, or TIBCO Spotfire.
• Proficiency with cloud analytics environments, especially Databricks.
• Solid foundation in statistical methods, including predictive modeling, A/B testing, and time-series analysis.
• Skilled in deploying and fine-tuning AI/ML models, including LLMs, within healthcare contexts.
• Experience working with cloud providers, particularly AWS.
• Familiarity with container technologies like Docker and Kubernetes.
• Experience using modern web frameworks such as Streamlit, NextJS, and TypeScript.
• Proficient in REST API development using frameworks like FastAPI.
• Understanding of database design, with hands-on experience using tools like SQLAlchemy.
• Capable of working with large and complex datasets.
• Proficient in using Git for version control and collaborative coding.
• Strong grasp of CI/CD pipelines and DevSecOps best practices.
• Knowledge of medical terminology and healthcare IT systems.
• Demonstrated ability to manage stakeholders and drive successful project outcomes.
• Excellent analytical thinking and problem-solving capabilities.
• Effective communicator with strong presentation, writing, and interpersonal skills.
• Highly detail-oriented, with a commitment to accurate data handling and analysis.
• Able to convert business challenges into technical data solutions.
• Team-oriented, proactive, and capable of thriving under time constraints.
• Comfortable working both independently and collaboratively in dynamic environments.

To apply, please visit www.gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Primary Purpose 

The Desktop Support Engineer serves as the first point of contact for end users requiring IT assistance. The role is responsible for providing timely and effective desktop support services, resolving hardware/software issues, and ensuring compliance with IT operational standards and service level agreements (SLAs). 

The engineer will support daily IT operations across multiple locations and participate in rotational shift coverage to support business operational requirements. 

Key Responsibilities 

• Provide onsite and remote desktop support services to end users  

• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines  

• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary  

• Perform desktop/laptop imaging and re-imaging activities  

• Support device deployment, replacement, and technology refresh exercises  

• Conduct asset inventory verification and asset management activities  

• Update and maintain accurate incident and service request records within the ticketing system  

• Create, update, and maintain work instructions, operational procedures, and technical documentation  

• Ensure compliance with IT policies, security standards, and operational procedures  

• Provide support for Microsoft Windows and Microsoft Office 365 related issues  

• Support users across different customer sites and locations as required  

• Participate in operational standby, shift rotations, and extended support coverage when required  
  

  Work Schedule & Other Requirements 

  • Candidates will be required to work in Johor Bahru daily  

  • Open to commuting to different parts of Singapore and/or customer sites when required  

  • Role requires support coverage on a rotational basis from Monday to Sunday  

  • Working hours will be scheduled between 10:00 AM to 10:00 PM  

  • Engineers will be assigned rotating shifts based on operational requirements  

  • Candidate must be comfortable supporting a 24/7 operational environment, including weekends and public holidays where applicable  

  • Willingness to work beyond regular hours during critical incidents, maintenance activities, or operational exigencies when required 

Job Highlights

Singapore grown Medical & Surgical Solutions SME
Competitive remuneration package & good benefits

Job Description

In DuoMed, we are passionate about improving patients' lives. We’re DuoMed, a home-grown leader in the design and supply of medical solutions. More importantly, we put patient care first! We innovate to improve clinical outcomes and affordability for healthcare professionals and their patients.

As our high growth momentum continues, we're currently hiring for Accounts & Admin Executive to support our expanding present Singapore and region! The ideal candidate has at least 1 year of working experience in similar role. We offer competitive remuneration package and good career progression opportunities.

In this role you will:

A.  Accounts Responsibility:

·    Maintain accuracy of general ledger.

·    Perform daily accounting & finance duties includingreceivables and payables processes, general ledger, tax and bank reconciliationetc.

·    Prepare monthly financial and management reports formanagement.

·    Oversee AR and AP data and maintenance of sub-ledger.

·    Handle data entry of transactions to accounting system.

·    Support audit and tax queries.

B.  Admin Responsibility:

·    Reporting to Sales Manager.

·    Being the centre point of contact for sales ordering placing, including orders from various countries.

·    Efficiently process orders and coordinate deliveries.

·    Be involved with the entire sales operations process, from issuing invoice, navigating customer to payment platform, issuing sales order, purchase orders to other trade-related documents.

·    Responsible for shipment arrangement to ensure smooth & consistent goods delivery.

·    Establish active communication and engagement with sales and logistic team to ensure that orders are processed promptly.

·    Point of contact for Key account inquiries and being an inside sales for existing customers.

Qualifications & Requirements

·    Minimum GCE ‘O’ Level & ITE or Diploma with 1 years working experience will be an advantage.

·    Basic accounting skills.

·    Computer skill such as MS Office.

·    Possess good interpersonal and communication skills.

About DuoMed

Founded in 2019, DuoMed is a Singapore base medical device company that is committed to provide high quality products that deliver value and satisfaction to our customers. We research and design, manufacture, and supply medical solutions. Beginning April 2020, we become a HSA licensed and ISO13485 compliant manufacturer of medical devices & consumables. By 2025, we have extended our distributorship in Malaysia, Thailand, Philippines, Vietnam & India.

We specialize in:

Woundcare solutions: DM Negative Pressure Wound Therapy (NPWT) Device & Advance Woundcare Products such as Duofoam Post-Op & Duoflex Border range.

Surgical solutions: including DuoMed OT Surgical Packs, Sanitizers, Masks, Gloves & etc.

Interested candidates please send your resume. We regret that only suitable candidates will be shortlisted for further discussion.

Our esteemed client in the IT industry is seeking a Business Analyst to join their dynamic team:

• Employment Type: 1-year renewable contract
• Position: Business Analyst
• Location: Central (Nearest MRT: Clarke Quay / City Hall)
• Working Hours: Monday to Friday, 8.30am to 6pm
• Salary Package: Up to $7,600 + Bonus

Job Responsibilities:

• Drive product outcomes by delivering data-driven insights and recommendations.
• Perform market analysis to identify problem areas and potential opportunities.
• Review existing solutions to uncover gaps, synergies, or areas for improvement.
• Conduct user research and interviews to support problem definition and solution development.
• Establish success metrics, track performance, and develop dashboards for monitoring.
• Analyze post-launch results to identify improvements and optimization opportunities.
• Assess the impact of proposed changes and evaluate resource requirements accordingly.

Job Requirements:

• Minimum a Diploma in Computer Science, Business or related discipline with at least 4 years of relevant working experience.
• Preferably have hands-on experience with configuration in ServiceNow, or be willing to take on hands-on responsibilities involving configuration of SaaS/COTS platforms (e.g., ServiceNow).
• Experience working end-to-end with product or project teams in delivering solutions.
• Able to work independently in a fast-paced environment and manage competing priorities effectively.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

The role sits within the Capital Markets Department and will support senior originators and syndicates in Debt Capital Markets.

Key Responsibilities

• Maintain and update data used in marketing material;
• Prepare pitching material for potential clients, undertaking relevant analysis, identifying relevant comps;
• Assist in developing market updating and indicative pricing to prospective issuers;
• Assist in transaction execution and taking a lead role in certain aspects thereof;
• Liaise with other desks within the bank to furnish the ad-hoc internal works.
• Other ad-hoc projects and works as required by the manager.

Requirements

• 1-2 years of relevant experience
• Min Degree holder
• Good team player and strong interest in the capital markets
• Highly detailed-oriented, self-motivated and fast learner;
• Ability and dedication to meet strict deadlines;
• Proficient in MS Excel and PowerPoint

• 4–5 years of experience preffered
• Experience working on digital projects, digital transformation initiatives, or customer-facing digital platforms.
• Banking or financial services industry experience is preferred.
• Experience in requirements gathering, analysis, documentation, and stakeholder management.
• Familiarity with Agile/Scrum delivery methodologies.
• Experience preparing BRDs, FRDs, user stories, process maps, and use cases.
• Knowledge of UAT planning and execution.
• Strong analytical, problem-solving, and communication skills.

Job Summary

• Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals
• Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill & technical call coaching model, and drives customers to a positive outcome
• Demonstrates strong problem-solving skills, along with advanced knowledge of IDEXX products and services, providing highly effective technical troubleshooting to customers and internal stakeholders
• Is able to work independently and as part of a team, engaging our customer-facing ecosystem and other resources

Key Responsibilities

• Primary responsibility is to provide inbound and outbound contact channel support and other requests for support, providing highly effective technical troubleshooting and product knowledge to customers and internal stakeholders
• Collaborate effectively with teammates to provide an adequate level of coverage for customer contact channels and other tasks to ensure achievement of team SLA, targets, and goals
• Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill and technical coaching model, and drives customers to a positive outcome
• Ability to communicate complex information in simple terms
• Balances a strong focus on customers’ needs with thorough technical troubleshooting and a high level of compliance with established processes
• Willingly disseminates and corroborates knowledge and learnings with teammates and other internal stakeholders as needed.
• Diligently records all customer interactions in the customer relationship management system (Salesforce). Includes detailed case tracking notes, next steps, and/or resolution. Holds others accountable for doing likewise
• Elevates complex technical issues as needed to the elevation teams and communicates follow-up and/or resolutions to the customer
• Communicates difficult or sensitive customer issues to the direct leader, whilst keeping other team members up to date on ongoing issues
• Continue to learn and maintain product knowledge by leveraging local and global resources available
• Participates in weekend & holiday support roster to provide customer assistance during these periods
• Other duties as required

Requirements

• Proficiency in Mandarin language require - as the role requires this person to liaise mainly with our external customers based in Taiwan, who mainly communicate in Mandarin.
• Work experience in Clinical Diagnostics of Biochemistry and Hematology analyzers preferred.
• Laboratory experience preferred
• Computer skills in Microsoft Office, including Excel, Words, Powerpoint, and Outlook.
• Good communication and presentation skills.
• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.

The Services required are set out as follows:

1. Student Support

• Be part of the school's counselling team to provide one-to-one

counselling and coaching support for students' social, emotional

and mental well-being

• Support the school's student management and counselling team

in strengthening restorative practices and student support

• Conduct group and individual intervention programmes for

students with additional needs in targeted support areas,

including learning motivation and engagement, cyber wellness,

peer relationships and social skills, and emotional regulation and

behaviour across relevant primary levels as directed by the

school

2. Staff Engagement and Professional Development

• Conduct sharing sessions for teachers on student well-being

topics as part of the school's ongoing professional learning during

term period and/or school holidays.

• Support programme development and teacher engagement

aligned to the school's Character and Citizenship Education

(CCE) and Education and Career Guidance (ECG) curriculum

and initiatives

• Provide case consultation with teachers to better support

identified students with additional needs

3. Stakeholder and Parent Engagement

• Support the school's well-being and counselling team in case

consultation with relevant external agencies and social service

organisations

• Provide counselling consultation for identified parents as required

• Support the school's parent engagement efforts, including talks

and workshops as directed by the school during term period

and/or school holidays

4. Engagement Disposition and Professional Conduct

The Personnel should demonstrate a warm, approachable, and non-

judgmental disposition when working with students, with the ability to

build trust and rapport while maintaining professional boundaries.

Cultural sensitivity and an awareness of the school environment are

important, as is a collaborative working style with teachers, school

counsellors, and student management staff. The Personnel is expected

to uphold confidentiality, ethical standards, and professional conduct in

all interactions with students, staff, and external agencies.

5. Values & Professional Ethics

The Personnel should be aligned with a strengths-based and student-

centered approach to well-being support, with a genuine belief in every

student's capacity for growth and development. The Personnel should

demonstrate empathy, compassion, and professional maturity in all

aspects of their work, alongside reliability, integrity, and respect for

student dignity.

We are looking for someone to provide administrative and operational support to agents across PWR and Marketplace, ensuring smooth processes, timely communication, and a seamless agent experience.

Responsibilities

1. Onboard and support users in effectively adopting and utilizing the platform’s features and services.
2. Source, evaluate, and identify relevant products, services, and opportunities that add value to the community and its clients.
3. Manage subscription renewals and engage prospective users to drive platform growth and user adoption.
4. Assist with presentations, user enquiries, and day-to-day community engagement activities.
5. Conduct system testing, identify enhancement opportunities, and provide feedback to improve functionality and overall user experience.
6. Perform ad-hoc tasks as assigned to support the department needs.

Requirements

1. Diploma or Degree in any discipline.
2. Strong communication and interpersonal skills.
3. Proactive, organised, and detail-oriented.
4. Comfortable presenting and training users.
5. Tech-savvy with a willingness to learn and improve digital systems.
6. Customer-focused and able to work independently.

Benefits

1. Conducive Work Environment
2. Opportunities for Growth and Progression
3. Annual Leave up to 21 days
4. Festive Leave of 3 days
5. Work From Home Leave up to 24 days (if applicable, based on the job nature)
6. Birthday Leave and Birthday Benefit
7. Medical and Insurance Benefit
8. Dress Code : Smart Casual

Other Information
Working Location: Toa Payoh (HDB Hub near Toa Payoh MRT Station)
5-day work week, Mondays to Fridays: 9.00am to 6.00pm

Interested candidates are invited to submit a comprehensive resume, stating the current and expected salary, date of availability via APPLY NOW button.

We regret that only shortlisted applicants will be notified.

An Motion Desktop Support Engineer is an IT support role focused on providing technical assistance for client-side hardware and software, including troubleshooting, installation, and maintenance of IT peripherals, and user account management. The role requires excellent communication skills and the ability to work independently and as part of a team to resolve user issues for clients.

Key Responsibilities

• User Support:Troubleshoot hardware and software issues for end-users, both on-site and remotely.
• Technical Assistance:Manage user accounts, provide application support, and assist with installations and migrations.
• Maintenance:Install and configure software, maintain IT peripherals, and perform data backups.
• Issue Resolution:Handle IT-related requests, track incidents, and follow up with vendors to resolve problems.
• Client Interaction:Maintain strong client relationships and provide a high level of customer service.

Required Skills

• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to diagnose and resolve technical issues effectively.
• Technical Proficiency: Knowledge of operating systems, software, and hardware.
• Teamwork: Ability to work effectively with colleagues and clients.
• Initiative: Resourcefulness and the ability to work independently.
• Some basic programming understanding preferred. e.g C,C++ sql and etc

Main Working Location - Bishan

Job Responsibilities:

· Support users through direct end user support or through projects that deliver changes to the end user environment

· Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology

· Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

· Assist with patching and upgrading end user devices

· Address quality and schedule conflict.

Job Requirements:

· At least 4 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector

· Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments

· Knowledge of Desktop Services security and access standards and practices

· Basic understating of networking and server technologies

· Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications

· Good communication skills and strong analytical skills.

Interested candidates please send your CV to malar.kannan@eiresystems.com

You will support office operations by managing customer feedback and complaints, issuing invoices, handling monthly administrative tasks, maintaining attendance records, and updating inventory and store data. You will work closely with the operations manager to ensure smooth daily functions.

Working timing 9am -6pm

Responsibilities

• Communicate with customers to collect feedback and resolve complaints effectively
• Prepare and issue accurate invoices to customers
• Perform monthly administrative tasks to support office operations
• Maintain and update tele attendance sheets daily
• Collaborate closely with the operations manager to coordinate office activities
• Update inventory and store records to ensure accurate stock information

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles