Total 142 support analyst job vacancies in D26 Upper Thomson, Springleaf

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

Responsibilities:

• Conduct preliminary investigations and fact-findingfor student-related incidents.
• Gather statements, compile evidence, and prepareincident reports.
• Communicate investigation updates and outcomes toparents.
• Supervise Behavioural Detention Classes (BDC) andCorrective Work Orders (CWO).
• Monitor student attendance at detention and followup on absentees.
• Support management of students on in-housesuspension or removed from class.
• Coordinate with teachers to ensure learningcontinuity for suspended students.
• Maintain discipline records, data entry, andstudent intervention documentation.
• Prepare discipline statistics and monitor studentreporting channels.
• Review and improve student management processesduring school holidays.
• Maintain strict confidentiality of studentinformation.
• Perform other student management, administrative,and operational duties as assigned

Requirements:

• Minimum 3 years of experience in a uniformedservice (e.g., Police, Prison Service, or equivalent) with exposure toyouth-related case investigations.
• Experience in restorative practices and behaviouralintervention.
• Calm and professional approach when handlingchallenging student situations.
• Strong communication and interpersonal skills.
• Ability to work independently, manage multipletasks, and collaborate effectively in a team environment.
• Proficient in Microsoft Office and GoogleWorkspace/Google collaborative tools.
• Experience in student management, youth engagement,or case management is an advantage.

Job Summary

We are seeking an experienced Business Analyst to support the Enterprise Management for a reputed organization.

This role operates at the intersection of business, data, and technology, ensuring that the platform meets business needs, aligns with governance standards, and is effectively adopted by users.

Mandatory Skill-set

• Degree in Information Technology, Computer Science, Data Science, or a related field;
• Must have 5 years of Business Analyst experience, preferably in data-intensive projects;
• Strong understanding of GRC concepts (risk management, compliance frameworks);
• Must have solid knowledge of data modeling and data relationship design;
• Excellent documentation and communication skills;
• Proven ability to translate business needs into functional and technical requirements;
• Strong analytical and problem-solving capabilities;
• Ability to work independently and collaboratively in cross-functional teams;
• Comfortable working in fast-paced, time-sensitive environments.

Desired Skill-set

• Experience with ServiceNow and other GRC tools;
• Knowledge of data governance principles and frameworks;
• Familiarity with Agile methodologies.

Responsibilities

• Identify and document relationships between GRC entities (e.g., Risks, Controls, Regulations, Activities);
• Define cardinality and business rules governing data relationships;
• Develop entity-relationship diagrams (ERDs) and data flow diagrams;
• Translate high-level business requirements (BRDs) into detailed functional specifications;
• Define data validation rules, transformation logic, and business rules;
• Document metadata and data structure requirements for the repository;
• Facilitate workshops and discussions with subject matter experts (SMEs);
• Validate data models and requirements with business stakeholders;
• Act as a liaison between business users and technical teams to ensure alignment
• Develop and maintain data dictionary and metadata repository;
• Document business glossary and data lineage;
• Prepare user stories, acceptance criteria, and supporting documentation for development teams.

Job Summary:

To analyze end-to-endlogistics operations — including transportation, warehousing, last-mile delivery, and freight costs — alongside revenue streams and net incomeperformance. Then, develop a data-driven operational plan to improveprofitability, efficiency, and service ROI.

Key Responsibilities:

1. Operations & Costing Analysis

·       Identifybottlenecks (delayed dispatches, low truck utilization, warehouse idle time) and collaborate with departments to streamline processes.

·       Analyze service-level performance (on-time delivery, damage rates, transit times) andlink to cost/revenue impacts.

·       Break down costs per shipment, route, warehouse, and client (fuel, tolls, wages,maintenance, rent, labor, inventory, freight rates, customs, insurance).

·       Compare actual vs. planned costs to identify leakage points.

·       Build cost-per-kilometer and cost-per-pallet models.

2. Revenue & Net Income Analysis

·       Analyze revenue by service type (FTL, LTL, warehousing, cross-docking, value-added services).

·       Assess profitability per customer, lane, or shipment.

·       Identify revenue leakage (incorrect billing, missed accessorial charges).

·       Calculate net income contribution after allocating direct and indirect costs.

3. Monitoring & Reporting

·       Build dashboards for cost-per-delivery, revenue-per-route, and net margin by customer.

·       Track performance weekly/monthly.

·       Provide variance analysis and recommend adjustments.

Requirements

·       Bachelor's degree in Logistics, Supply Chain, Business Administration, Finance,Accounting, or related field.

·       Minimum 3–5 years of experience in logistics operations, costing analysis, orperformance analytics (for senior role).

·       Proficient in data analysis tools (Excel, Power BI, or Tableau) for dashboards andvariance analysis.

·       Experience with cost modeling (cost-per-kilometer, cost-per-pallet).

·       Knowledgeof TMS or WMS is an advantage.

·       Strong analytical and problem-solving skills with attention to detail.

·       Ability to identify bottlenecks and recommend process improvements.

·       Understanding of logistics cost components (fuel, freight rates, warehousing, labor, customs,insurance).

·       Ability to work collaboratively with cross-functional teams (operations, finance, sales).

SJI International Elementary School is seeking a passionate, collaborative, and bilingual Learning Support Teacher to join our vibrant team starting in January 2027. The role involves working with students aged 4 to 12 years through in-class support and individualised pull-out interventions. We require a teacher who has experience supporting learning needs in both English and Chinese. The successful candidate will play a key role in developing and delivering differentiated learning strategies to meet diverse student needs across both languages.

Experience in a similar learning support role is advantageous, and familiarity with inclusive education practices in a bilingual context is highly desirable. The successful candidate will be someone who is able to collaborate closely with colleagues, manage planning time effectively, and show flexibility and creativity. Applicants should respect and appreciate the school’s Catholic Lasallian identity, although they are not required to share the same faith.

Shortlisted candidates will be contacted the week of 13th July 2026 with interviews taking place during the week of 20th July 2026.

Primary Responsibility:

To design and deliver high-quality Learning Support interventions through a dual-language (Chinese/English) model. The primary focus is to identify and address additional learning needs for students in both languages—ensuring a strong foundation in language screening and targeted support to empower all learners to thrive holistically and achieve their full potential within the supportive ethos of SJI International, while upholding the highest standards of safeguarding and student well-being.

Specific Responsibilities:

Teaching and Learning:

• Deliver targeted individual and small-group learning interventions in both English and Chinese to support diverse student needs.
• Collaborate with homeroom and specialist teachers to design, implement, and review Individual Education Plans (IEPs).
• Provide expert guidance to classroom teachers on effective differentiation, scaffolding, and bilingual support strategies
• Create a stimulating, inclusive, and culturally responsive learning environment that features bilingual resources.

Assessment, Recording and Reporting:

• Lead the early identification and screening of learning needs, specifically utilising Chinese diagnostic tools and assessments alongside English standardised frameworks.
• Collect, analyse, and maintain accurate assessment data to monitor student progress and evaluate intervention metrics.
• Keep comprehensive, confidential student records in alignment with school data protection policies.
• Communicate transparently and regularly with parents regarding screening outcomes, IEP targets, and overall progress.

Standards and Quality Assurance:

• Support the strategic goals of the Student Success team and align bilingual support initiatives with the school improvement plan.
• Actively engage in the school's Professional Reflection and Development (PRD) cycle promote continuous personal and professional growth.
• Participate in standardisation and moderation processes to ensure consistency of support across all year groups.

Other Duties and Responsibilities

• Contribute significantly to the service, sport, and activity programmes, demonstrating a commitment to students' holistic growth and building positive relationships beyond the classroom.
• Be an advocate of the school and its decisions during interactions with students, staff, and the community.
• Lead in nurturing a Lasallian Catholic ethos by building upon the legacy and tradition of the school firmly anchored in Faith, Service, Community, Excellence and Respect.
• Maintain good working relationships with colleagues and students.
• Be a role model within the school in terms of professional expertise and conduct and lead by example.
• Treat others fairly and with respect in order to create and maintain a positive school culture.
• Build a collaborative learning culture within the school and manage innovation and change.
• Take on specific tasks related to the day-to-day administration and organisation of the school as requested by the Principal or SLT.

Qualifications and Skills

• Bachelor’s degree in Education, Special Education, or related field; Master’s degree preferred.
• Professional teaching qualification (e.g., PGCE, DipEd).
• Complete fluency in spoken and written Chinese and English.
• Practical experience screening learning needs specifically using Chinese screening tools.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Application Process

All applications for this position strictly to be submitted through Schrole/ APLi only.

The link to our Schrole / APLi page can be found on our Career Page (https://www.sji-international.com.sg/about/careers)

We regret that only shortlisted candidates will be notified.

Job Title: Deskside / VIP SupportEngineer (L2)
Monthly Salary: $6,500 – $8,500 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Provide on-site, walk-up, and white-glove IT support for C-level executives, traders, and other VIP stakeholders
• Troubleshoot and resolve hardware issues on desktops, laptops (Dell, HP, Apple), and peripherals (printers, docking stations, monitors)
• Provide software support for Microsoft 365 applications, corporate applications, and proprietary trading platforms
• Perform hands-on hardware fixes, including component replacement (RAM, SSD, keyboards, screens)
• Set up and configure workstations for new joiners and executive moves
• Maintain inventory of IT assets and manage loaner device pool for VIPs
• Escalate complex issues to L3 support with detailed documentation
• Support town halls and executive meetings with AV setup assistance
• Respond to VIP requests within defined SLAs with a high degree of professionalism
• Document solutions and update knowledge base for future reference

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• Minimum 4 years of experience in deskside or VIP support roles in a corporate environment
• Strong knowledge of Windows 10/11, macOS, Microsoft 365, and Active Directory
• Excellent verbal and written communication skills; ability to interact professionally with senior stakeholders
• CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate preferred
• ITIL v4 Foundation certification is an advantage
• Ability to work under pressure in a fast-paced trading floor environment
• Customer-centric mindset with strong problem-solving skills
• Singaporeans and PRs are encouraged to apply.

Job Summary:

The Key Account Customer Sales Support is responsible for supporting end-to-end sales andservice processes for high-value key accounts. This role combines operational coordination, customer relationship management, and cross-functional collaboration to ensure seamless execution of logistics solutions. The incumbent will act as a bridge between sales, operations, and clients, driving customer satisfaction and supporting business growth while maintaining operational efficiency.

Key Responsibilities:

1. Strategic Sales Support & Solution Coordination

• Translate customer requirements into actionable sales support plans and service proposals in collaboration with solutions and operations teams.
• Develop standardized support frameworks for key accounts, ensuring alignment with company profitability and service goals.
• Collaborate with Sales, Product, and Operations teams to identify upsell and cross-sell opportunities for key accounts.
• Conduct feasibility assessments and cost-benefit analyses to support customer solution decisions.

2. Project Implementation &Cross-Functional Coordination

• Oversee the onboarding and implementation process for new key accounts, ensuring timelyand accurate setup of services.
• Coordinate with internal departments (IT, Warehousing, Transportation, Customs, etc.) toresolve customer-specific operational issues.
• Establish service review protocols, escalation procedures, and post-implementationfollow-ups to ensure client satisfaction.

3. Operational Support & Process Improvement

• Support the standardization of operational workflows for key accounts, embedding best practices in order management, shipment tracking, and exception handling.
• Participate in continuous improvement initiatives to reduce response times, improve service accuracy, and enhance account scalability.
• dentify manual or repetitive tasks in customer support processes and recommend automation or system enhancements.

4. Stakeholder & Client Relationship Management

• Act as the primary operational contact for key account customers, addressing inquiries,resolving issues, and managing expectations.
• Support contract and pricing negotiations by providing accurate operational data and service feasibility inputs.
• Manage day-to-day relationships with key accounts, serving as the escalation point for service or execution issues.

Requirements:

• Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• 5+ years of experience in logistics, supply chain, contract logistics, freight forwarding, or customer sales support.
• Experience in key account management and customer implementation is highly preferred.
• Strong knowledge of warehousing, transportation, freight forwarding, customs, and supply chain operations.
• Ability to coordinate end-to-end logistics support and operational processes for key accounts.
• Strong analytical and problem-solving skills.
• Excellent project coordination and stakeholder management abilities.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong communication and presentation skills.
• Experience supporting regional or multinational key account customers.
• Experience in e-commerce, high-tech, healthcare, retail, or manufacturing supply chains is a plus.

VionData Partners is seeking 1 full-time Operations Support Officer to be deployed to Concord Primary School under a Ministry of Education contract. You will support the school’s daily operations, including cleanliness, logistics, and general maintenance tasks. This role requires physical fitness, reliability, and prior school-based operations experience. 

Key Responsibilities 

• Maintain general cleanliness of school areas, classrooms, and cleaning equipment. 

• Provide logistical support for school events and activities, including carrying and arranging furniture and equipment. 

• Escort external contractors and ensure they carry out authorised works only. 

• Ensure all rooms’ lights, fans, and air conditioners are switched off before leaving. 

• Lock doors and roller shutters, and arm the school alarm system at end of day. 

• Perform any other duties assigned by the Operations Manager, Administration Manager, or School Leaders. 
  

Working Hours 

Day 

Hours 

Mondays – Fridays 

10:00am to 7:00pm (inclusive of ½ hour lunch break) 

When required (cover early shift) 

6:30am to 3:30pm (inclusive of ½ hour lunch break) 

Saturdays, Sundays, Public Holidays 

No service required 

Leave Entitlement (to be proposed by candidate) 

• Paid Vacation Leave: [e.g., 14 days] (to be agreed upon hire) 

• Paid Ordinary Sick Leave: [e.g., 14 days] (to be agreed upon hire) 

• Other leave types (hospitalisation, childcare, maternity) not covered under contract and will be borne by employer as required by law. 
  

Requirements (Mandatory) 

At least 3 years of relevant working experience as an Operations Support Officer (OSO) in a school setting 

Physical fitness 

Able to carry furniture, equipment, and perform walking/standing duties 

Language 

Proficient in English (spoken and written) 

Tech skills 

Competent in using common smartphone apps (e.g., internet browser, Singpass, WhatsApp) and Walkie-Talkie 

Location preference 

Reside within ~30 minutes of Choa Chu Kang Avenue 4 by public transport 

Personal attributes 

Pleasant disposition, positive attitude, reliable, and able to work independently.

Additional Information for Candidates 

• This is a full-time, contract-based deployment under VionData Partners. 

• Contract period: 1 August 2026 – 31 July 2027 (with possible 1-year extension at school’s discretion). 

• Salary will be paid monthly, exclude GST. 

• Training on school-specific procedures will be provided. 

• Replacement coverage: If deployed personnel is unsuitable or resigns, you may be required to provide a replacement within 14 working days (at no extra cost to school). 
  

How to Apply 

Interested candidates please submit your updated CV highlighting: 

• Number of years as OSO in school(s) 

• Relevant physical/logistics support experience 

• Current residential area (for transport time estimate) 

Shortlisted candidates may be required to attend an interview at Concord Primary School. 

1)          Provide production support for 24x7 on Core Banking applications.

2)          Recent experience in working with Java J2EE applications

3)          Good understanding of core banking and banking operations is highly desirable.

4)          Prior experience with Sunline Core Banking would be a strong case forcandidate.

5)          Experience in application support role for min 2 years for support orDevelopers

6)          Willing to learn with good knowledge of Java, Unix, SQL

7)          Experience in programming languages such as JAVA/J2EE.

8)          Experience in Unix commands , SQL queries

9)          Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

10)        Familiarity with ticketing tools and monitoring tools like Prometheus,Elasticsearch and Grafana.

11)        Dynamic individual with thirst to learn

12)        Strong team player with excellent inter-personal skills

13)        Ownership oriented and ability to meet SLAs with no compromise on the qualityof the work

14)        Good problem-solving skills and ability to work under pressure in a fast-pacedenvironment.

15)        Strong communication skills with the ability to liaise effectively acrossteams.

The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities.

Responsibilities:

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas

• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users

• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement

• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality

• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems

• Ensure essential procedures are followed and help define operating standards and processes

• Serve as advisor or coach to new or lower level analysts

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 5-8 years of relevant experience

• Experience in systems analysis and programming of software applications

• Experience in managing and implementing successful projects

• Working knowledge of consulting/project management techniques/methods

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience

Senior End-User Support Engineer (L3)

Job Title: Senior End-User SupportEngineer (L3)
Monthly Salary: $8,500 – $11,000 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Act as the highest level of escalation for complex end-user computing incidents (OS, application, network, access issues)
• Own the Problem Management process – conduct root cause analysis (RCA) for recurring incidents
• Lead post-incident reviews and drive permanent fixes to reduce ticket volumes
• Design and maintain knowledge base articles for L1/L2 support teams
• Mentor and provide technical guidance to junior support engineers
• Collaborate with engineering teams (EUC, Network, Security) to resolve cross-domain issues
• Proactively identify areas for automation and efficiency improvements in support processes
• Manage major incident bridges and coordinate with multiple teams for resolution
• Create PowerShell scripts to automate repetitive support tasks
• Review change requests impacting end-user computing environment
• Prepare weekly incident trend reports for IT management
• Act as the final approval point for complex technical solutions

Job Requirements

• Bachelor's Degree in Information Technology, Computer Science, or equivalent experience
• Minimum 7 years of experience in end-user support, with at least 2 years at L3 level
• Deep expertise in Windows OS internals, registry, group policy, and troubleshooting
• Advanced knowledge of Intune, Azure AD, and Microsoft 365 administration
• Strong scripting skills in PowerShell and/or Bash
• ITIL v4 Managing Professional certification required
• Microsoft 365 Certified: Endpoint Administrator Associate preferred
• Excellent analytical and problem-solving skills with attention to detail
• Proven ability to remain calm under pressure during major incidents
• Singaporeans and PRs are encouraged to apply.

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence.  We serve corporates, institutional investors and governments from trading floors in almost 80 countries.  The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Prime Brokerage Client Service Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst 2 – C10) based in Singapore.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

Prime Broker Middle Office supports the Prime Brokerage Business, and is part of the overall Prime Finance Business unit.

The department consists of a client-aligned operational client service and a risk & control team.

The primary role is the responsibility of managing a number of the Prime Brokerage hedge fund clients. The successful candidate will be the main point of contact for all operational queries for that client and they will interact closely with clients/administrators and internally across the Business, Middle Office and Operations.

Responsible for providing operational client support for Priority and high focus Prime Brokerage clients.

The primary role will incorporate all aspects of Equity and Fixed Income Prime Brokerage operational client service – covering trade handling, fails management and client account management queries.

This is a client focused role with large volumes and quick turnarounds with an increasing focus on providing innovative value add services to increase both the client experience and potential business revenue.

In this role, you’re expected to:

• Main point of contact for client/administrator operational queries

• Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators

• Management of client settlement activity, liaising with settlements and clients to resolve any issues

• Management of client cash activity, authorisations, reporting and query resolution

• Review client cash balances / portfolios for operational issues

• Liaise with Citi execution desk on booking issues

• Documentation and publication of MIS where required

• Completion of all daily processes and controls including ad-hoc tasks that may be assigned.

• Driving initiatives to reduce Manual Touch Points (MTP’s)

As a successful candidate, you’d ideally have the following skills and exposure:

• Client service experience essential

• Understanding of life-cycle of trade processing for significant product type (Equity / Fixed Income / Derivatives). Includes trade capture, settlements and reconciliations for the Equity and Fixed Income Prime Brokerage area.

• Understanding of settlement principles and practices.

• Work experience in the Financial Services Industry is a benefit.

• Displays a well-developed ability to schedule work and understand relative priorities.

• Building positive working relationships and working with team members to understand the root cause of an issue in a timely and effective manner.

• Computer literate - Ability to quickly grasp several in house systems including Microsoft office applications.

• Communication – Ability to articulate clearly and communicate effectively at all levels.

• Problem solving - Resolve problems where the analysis of situations or data requires an in-depth evaluation of basic procedures and industry standards.

• Planning and Organising – Ability to work independently and multitask under pressure.

• Teamwork - the ability to demonstrate interest, skill, and success in getting groups to work together

• Attention to detail – Diligently attends to details and pursues quality in accomplishing tasks.

• Leadership – Ability in developing others via coaching and mentoring for effective performance management.

• Proactive - Identifying situations that could result in new business and developing recommendations tailored to the client.

• Degree qualification or equivalent, with Financial Services focus.

• Industry exams e.g. IAQ module exams or equiv.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Responsibilities:

• Establish and continuously improve the company's comprehensive risk management framework by formulating risk management policies, procedures, standards, and control tools to ensure full coverage across all business processes.
• Identify, assess, and monitor credit risk, market risk, operational risk, compliance risk, and funding risk; prepare profit and loss reports, risk assessment reports, and risk alert notifications.
• Participate in risk control reviews for business projects, conduct due diligence and risk ratings on counterparties, customers, and major transactions, and provide approval recommendations.
• Monitor business execution, conduct routine risk inspections, abnormal data analysis, and risk investigations to promptly identify and issue warnings on potential issues.
• Lead the handling of risk incidents, formulate response measures, follow up on corrective actions, minimize losses, and establish post-incident review and improvement mechanisms.
• Collaborate with trading, finance, legal, operations, and other departments to integrate risk control requirements into business processes and enhance overall risk awareness among employees.
• Regularly report to management on the company's overall risk exposure, effectiveness of risk control implementation, and optimization recommendations to support business decision-making.
• Monitor changes in industry policies and regulatory requirements, and update risk management strategies in a timely manner to ensure compliant and stable business operations.
• Review the input records of physical and derivatives transactions, and verify the accuracy of valuations in the risk management system.
• Assist the finance department in managing derivative-related funding and settlement activities.

Requirements:

• 5-10 years of experience in risk management, trading risk, or commodity/LNG markets preferred.
• Strong understanding of market risk, credit risk, and derivatives.
• Proficiency in risk systems and Excel-based analysis.
• Ability to communicate effectively in Mandarin (verbal and written) is required to liaise with stakeholders at headquarters in China, where Mandarin is the primary working language.
• Experience in Chinese corporations is an advantage.

To Apply, please kindly email your updated resume to cv_rhys@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Rhys Goh Hui Ming

EA Personnel Registration Number: R2198664

EA License no.: 07C5771

Our client, a global technology leader specializing in search, digital platforms, cloud computing, and data-driven innovation, is seeking a Financial Data Analyst/Product Analyst to support financial reporting and analytics through data extraction, SQL scripting, and reporting automation. This role will focus on generating and transforming large financial datasets, building SQL-based reporting solutions, and delivering actionable insights to support business and finance stakeholders.

This is a fixed term contract ending on the 14 Dec 2026 with possibilities for extension thereafter

Responsibilities

• Extract, validate, and analyze financial data from databases, data warehouses, and ERP systems using SQL.
• Write and maintain SQL scripts to support reporting, data analysis, and financial insights.
• Interpret financial and operational data to identify trends, risks, and business opportunities.
• Build and maintain dashboards and reports using BI tools such as Looker, Tableau, or Power BI.
• Support recurring financial reporting, ad-hoc analysis, and reporting automation initiatives.
• Partner with Finance and cross-functional teams to ensure data accuracy and deliver actionable insights.

Requirements

• Up to 6 years of experience in Financial Analysis, Product Analytics, FP&A Analytics, Financial Data Analytics, Business Intelligence, or related roles.
• Advanced SQL skills with the ability to independently write and optimize complex queries and scripts.
• Strong analytical skills with the ability to interpret data and translate findings into business recommendations.
• Strong financial domain knowledge with experience analyzing P&L, revenue, costs, budgets, or financial performance metrics.
• Proven experience extracting and working with large datasets from platforms such as BigQuery, Snowflake, SAP, Oracle, or similar.
• Experience with Excel and BI tools such as Looker, Tableau, or Power BI.

[Job ID: 1628618]

Responsibilities

• Provide programming, helpdesk and technical support for WINGS and related subsystems.
• Investigate, troubleshoot and resolve ERP system issues across regional subsidiaries.
• Monitor helpdesk tickets and deliver timely, effective solutions to reported issues.
• Guide and coach subsidiary IT personnel on issue resolution and system best practices.
• Ensure system stability through regular checks, backups and recovery procedures for WINGS.
• Improve system operations by analysing user feedback and recommending enhancements.
• Plan and conduct technical training sessions for subsidiary IT teams.
• Support AS/400 server migration, operating system upgrades and PTF upgrades.
• Perform annual AS/400 backup, restoration and user profile reviews.
• Deliver 2nd and 3rd level disaster recovery support.
• Provide 2nd level support for Compleo and customise templates based on business needs.
• Support roll-outs and post-go-live activities for G4, New Rack System, Group EDI and Machine Parts Management Systems.
• Carry out additional duties as assigned by the supervisor.

Requirements

• Minimum 3 years of relevant working experience in ERP or system support roles.
• Hands-on experience with AS/400 (iSeries) environments.
• Proficiency in RPG, RPGLE, CL programming and QRY/400.
• Experience with ERP systems in manufacturing or distribution environments is an added advantage.
• Strong organisational skills with the ability to prioritise multiple tasks effectively.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Demonstrated willingness to learn and adapt to new systems and technologies.

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We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771